The apartments are a fantastic way to experience the property, views and somewhat dated spa amenities. From checking in at the main Grand Hotel Villa Serbelloni and almost to the end of our stay, the experience was lovely, ALMOST. We asked to store our bags upon check out which was greatly appreciated, however, the porter dropped one of our bags and broke a bottle of duty-free scotch, ruining the bag and spilling scotch in the lobby. Accidents happen, but no one offered a replacement or even a glass of wine to compensate. The Porter was apologetic, but reception staff turned a blind eye. We were left bewildered and felt like we were rushed away. Later, when we returned to collect our bags, we tried to speak to the reception staff to address what happened, we were told the staff from the morning is not working…basically telling us nothing was going to be done. This soured our experience. Perhaps if we had been guests at the main, more expensive hotel, our treatment may have been better…