Outdoor dining

Reviews of Hotel Borgovico

3 out of 5
Hotel Borgovico
Via Borgovico 91, Como, CO

Reviews

8.4

Very good

Rating 10 - Excellent. 130 out of 354 reviews" "
Rating 8 - Good. 178 out of 354 reviews" "
Rating 6 - Okay. 36 out of 354 reviews" "
Rating 4 - Poor. 6 out of 354 reviews" "
Rating 2 - Terrible. 4 out of 354 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Oct 2023
Response from Reception on 15 Oct 2023
Thank you

8/10 Good

Jamee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful facility inside. Very quiet, but parking is a problem
Stayed 1 night in Oct 2023
Response from Reception on 3 Oct 2023
Thank you for your review.We are sorry about parking, that's a problem in all the city

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the stay was good. We did feel uncomfortable at night, there was no option to put the air on because the temperature outside was not hot enough. We had the windows open and heard a lot of noise outside. You can only take one hot shower at a time also. Besides this the place was clean and close to the train station.
Stayed 3 nights in Sep 2023
Response from Reception on 6 Oct 2023
Thank you for your review. We are sorry but at now in italy we have several rules about energy use. For us is really strange use ac with a temperature of 20' or less, ac is really don't needed.

2/10 Terrible

Havva

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely no lake views. Staff were unkind and quite frankly rude. Tried to charge us for 3 nights when we had amended to a two night stay more than three months prior. Had to argue our point when we clearly had written confirmation…which quite frankly, ruined my trip. Shower was awful, water did not drain properly. So you had to use the hand shower and take 3min showers otherwise bathroom would flood. Told the staff about this on the first day and was promised something would be done, but no one even bothered to take a look. AC never worked properly. Stairs are dangerously steep and glass see through bottoms…not safe for children at all. This was meant to be a family room, but my husband ended up sleeping upstairs in the single bed and my son downstairs with me, as it was completely unsafe should he have needed to use the bathroom during the night. Would never recommend this place nor ever choose to stay here again! The attitude from the staff was utterly disgusting and disrespectful!
Response from Hotel Borgovico on 30 Sept 2023
We are sorry but your review is just crazy... You still have a reservation confirmed for 3 nights, the modification has never been confirmed by us or Expedia, still now you sure don't have any kind of reservation's document wich has indicated that you have only 2 nights stay.The problem came also from you neglicence to don't ask any kind of confirmation from us or to have a new modificated confirmation by the online agency.We have only told you that to help you we have tried to sell the room, we have just tried to follow the rules but because of you screamed at reception we have made an exception cancelling immediately (the first day) your 3rd night stayWe are very disappointed about your review and your conduct with the Staff, you really didn't understand the situation and the booking rules.Please note also that we are selling that room every night to family with kids and nobody gave us claims like yours.

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Michal
Very nice hotel Reasonably priced and well located in Como 24 hour desk reception was a huge advantage for me
Stayed 1 night in Sep 2023
Response from Reception on 28 Sept 2023
Thank you very much for your good review !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Reception on 28 Sept 2023
THANK YOU

10/10 Excellent

Allyson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Reception on 18 Sept 2023
thank you very much

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Reception on 8 Sept 2023
Thank you very much

6/10 Okay

Dominique

Stayed 1 night in Aug 2023
Response from Reception on 15 Sept 2023
Thank you

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointing at the price
Disappointing at that price .. No refrigerator or coffee machine in room, and they charge if you want coffee in the lobby! 10 minute walk to lake..not waterfront. Elevator not reliable and general condition dated.
Stayed 4 nights in Jul 2023
Response from Reception on 31 Jul 2023
We suggest you to check online wich is the medium price in Como, we are very competitive. The refrigerator is available in some kind of rooms, that's clearly written online and it's not a standard service for a 3 stars Hotel. You've booked the basic room, the cheaper one, that's why your room hadn't it. Honestly we have never seen a 3 stars Hotel with coffee machine in every room and never seen an Hotel that give coffee for free. We have Staff h24 and a bar, guests can ask the coffee everytime, obviously is not free. Online is written also our address, it's easy to know that we are not waterfront, just open a map... the elevator have periodical manutenction and it's perfectly working, we don't understand your comment.

10/10 Excellent

Kristin

Stayed 2 nights in Jul 2023
Response from Reception on 14 Aug 2023
Thank you

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Reception on 5 Jul 2023
Grazie per il voto positivo

4/10 Poor

Allan

Business traveller
Disliked: Room comfort
Stayed 2 nights in Jun 2023
Response from Reception on 1 Jul 2023
We are sorry to see your low rate, we don't understand the reason of this.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service
A/C wasnt working at the time, but fans were sufficient for sleeping, otherwise was very warm. Very Clean, Great Staff. Amazingly convenient for Train Station within 1 minute walk. Overall very nice stay!
Stayed 2 nights in Jun 2023
Response from Reception on 22 Jun 2023
Thanks for your review.We are sorry for the problem with the ac, we have tried to fix it as soon as possible but that don't depends just by us.Kindly regardsHotel Borgovico

4/10 Poor

William, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I reserved this room, because it said they have AC. From the first day, I informed the staff there was no AC in my room. They offered to move me to another location, but it was a huge downgrade for what I paid for. The staff was super nice and the hotel was clean. Just no AC in the summer made our stay miserable. I suggest making sure they have their AC fixed before going. The rooms face the afternoon sun, so it gets very hot in the room.
Stayed 2 nights in Jun 2023
Response from Hotel on 22 Jun 2023
We are sorry for the problem, we have worked to solve it as soon as possible and give a good service with the fan also.We ha propose also the other room that was a big downgrade honestly. We gave you also some free bar consumation, a full bottle of red wine also, that for sure don't help with the hot temperature.We have made our best bust problems can happen everywhere, that's not something that we can foresee.We are happy in any case to know that you like our Staff, that's important for us.Thank youHotel Borgovico

8/10 Good

Ankine

Stayed 3 nights in Jun 2023
Response from Reception on 30 Jun 2023
thank you

10/10 Excellent

Hoffmann

Stayed 1 night in May 2023
Response from Reception on 4 Jun 2023
Thank you very much for your rate!

10/10 Excellent

Abigail

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice little hotel, the staff in the evening were very friendly and helpful, offered us an umbrella with it raining and restaurant recommendations when we went out to eat.
Stayed 1 night in May 2023
Response from Staff on 17 May 2023
Thank you very much for your nice review!

8/10 Good

Duygu

Stayed 1 night in Apr 2023
Response from Reception on 1 May 2023
Grazie per il buon voto

10/10 Excellent

Mariana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! Very friendly and helpful staff.
Stayed 2 nights in Apr 2023
Response from reception on 13 Apr 2023
Thank you very much for your review

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable & clean.
Good location, but parking is not so convenient. Room is clean & comfortable.
Stayed 1 night in Mar 2023
Response from Hotel Borgovico on 7 Apr 2023
Thank you for your review

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Hotel Borgovico on 8 Jan 2023
Thank you very much

10/10 Excellent

paola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place

10/10 Excellent

Nathalie

Stayed 1 night in Oct 2022

8/10 Good

C

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice hotel, location 10 mins walk from centre of Como which when staying a few days becomes tiresome after sightseeing but I know that when booking. Overall happy with the stay.
Stayed 3 nights in Oct 2022

10/10 Excellent

Vijal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty nice, happy to be at BorgoVico
It was pretty good stay. WiFi not the best in the rooms, had to go to lobby to use it but still slow Small rooms so for a night stay very good. 10 mins walk from Como s Giovanni station or boat station
Stayed 1 night in Sep 2022
Response from Reception on 17 Oct 2022
Thank you for your good review !

10/10 Excellent

Marius

Stayed 2 nights in Jul 2022

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bigger than I expected, loved the bedroom decor and all the staff were very nice! Great AC. Would stay here again.
Stayed 1 night in Jul 2022
Response from Reception on 23 Jul 2022
Thank you very much!

10/10 Excellent

MOHAMMAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, female staff on reception were more helpful than the male receptionist. Very much enjoyed our stay!
Stayed 2 nights in Jul 2022
Response from Reception on 20 Jul 2022
Thaks for your good reviw

6/10 Okay

Marcelo

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good location
Nice hotel, good location. Parking arrangement is not the greatest and internet is awful
Stayed 2 nights in Jul 2022

10/10 Excellent

Stefano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo per gita al lago
Como ed il lago sono molto belli. Hotel comodo vicino al lago ed al centro con parcheggi nei pressi
Stayed 2 nights in Jul 2022
Response from Reception on 14 Jul 2022
Thank you very much

10/10 Excellent

Dórothea

Stayed 1 night in Jun 2022
Response from staff on 3 Jul 2022
Thank you very much

8/10 Good

nabil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, and helpful. The hotel is nice, and rooms tastefully done. However, the A/C unit not adequate to cool the room.
Stayed 3 nights in Jun 2022
Response from Staff on 3 Jul 2022
Thank you very much for your opinion

6/10 Okay

Dana Damara

Stayed 2 nights in Jun 2022
Response from Reception on 18 Jun 2022
Thank you for choosing our hotel

10/10 Excellent

Julia

Stayed 1 night in May 2022
Response from Hotel Borgovico on 22 May 2022
Thank you very much

8/10 Good

Marcelo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Convenient and good location (although parking is not the highlight), quite comfortable and nice/helpful front desk people
Stayed 3 nights in Apr 2022
Response from Reception on 4 May 2022
Thank you very much!

8/10 Good

Sylvana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for visiting Como.
Stayed 2 nights in Sep 2021
Response from Hotel on 24 Sept 2021
Thank you for your review

8/10 Good

Kelly

Stayed 3 nights in Sep 2020
Response from Reception on 4 Oct 2020
Thank you !

10/10 Excellent

Domk, Wales

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great little hotel in central Como. 5 minutes walk from the lake front, 5 minutes to the main steam station Como S.G. Wonderful friendly staff. The breakfast is great, no buffet right now but abundance’s of food brought to your table by the front desk. Definitely recommend this place as a base when exploring lake como.
Stayed 2 nights in Sep 2020
Response from Reception on 16 Sept 2020
Grazie mille per la bellissima recensione !

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great room for the 4 of us and a lovely breakfast served at the table.
Stayed 1 night in Aug 2020
Response from Reception on 9 Sept 2020
Thank you very much for this good review !

10/10 Excellent

steffie

Stayed 1 night in Aug 2020
Response from reception on 27 Aug 2020
Thank you very much

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2020
Response from reception on 13 Jul 2020
Thank you for the good rate

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and good location, easy to walk to center fo town and the train stations and lakeside. The staff were very nice. i initially booked for one night but ended dup staying 2 because I liked the hotel and location. My room was an interior twin but very comfortable.
Stayed 1 night in Dec 2019
Response from reception on 25 Dec 2019
Thank you very much and Merry Christmas !

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and location . The breakfast could have a bit more variety
Stayed 5 nights in Oct 2019
Response from reception on 5 Nov 2019
Thank you for this revìew

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazingly helpful and friendly. The bedrooms were small but clean and had everything you could need. There was an elevator...if you didn't want to do the stairs.
Stayed 2 nights in Sep 2019
Response from Reception on 1 Oct 2019
Thank you very much !

8/10 Good

Janet

Stayed 2 nights in Sep 2019

8/10 Good

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming, clean, and excellent value.
This hotel is amazing for the price. Very clean and charming. Nice staff, decent breakfast. The location is convenient to the train station, Como San Giovanni, but is outside the beautiful old part of the city. Lake is a short walk away and there are several restaurants on the same block. There’s a bike shop close by with bargain rentals. We got 2 bikes for 3 days for 18€!
Stayed 3 nights in Sep 2019
Response from reception on 19 Sept 2019
Thanks for the good review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly and helpful to give me a map and explained main attractions around Como. Breakfast was good and plentiful. Near to Como S. Giovanni station and there is 24hrs open Carrefour nearby which is very useful. Glad to find this hotel!
Stayed 1 night in Jul 2019
Response from Reception on 2 Aug 2019
Thank you very much !

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in process seemed really slow, but the staff was very nice. The front door is always locked, so you have to be buzzed in at all times of the day. Not a big hassle, although sometimes the front desk would be unattended, so it would take a bit longer to answer the door.
Stayed 2 nights in Jul 2019
Response from reception on 27 Jul 2019
Thank you for your review