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Reviews of Fairfield Inn & Suites by Marriott Lake Charles Sulphur

2.5 out of 5
Fairfield Inn & Suites by Marriott Lake Charles Sulphur
2615 Ruth St, Sulphur, LA

Reviews

7.6

Good

Rating 10 - Excellent. 97 out of 274 reviews" "
Rating 8 - Good. 85 out of 274 reviews" "
Rating 6 - Okay. 46 out of 274 reviews" "
Rating 4 - Poor. 23 out of 274 reviews" "
Rating 2 - Terrible. 23 out of 274 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Ronnie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy fast check in. Front desk clerk was excellent
Stayed 1 night in Feb 2024

2/10 Terrible

Dena

Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Whitney
Whitney was the sweetest and so helpful! She even came check something in our room when we thought the AC wasn’t working. If only all people were this kind!
Stayed 2 nights in Jan 2024

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Review
The clerk at the front desk, Carlos, was great. Friendly, courteous, helpful and customer service oriented. The room was clean and impressive. I would highly recommend staying here.
Stayed 1 night in Sep 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Had no issues except we checked in at 3PM and went straight to the pool and there were no towels in the pool area. Had to use towels from the room and it was hard to find staff to get them replaced when we were ready to take a shower. Other than that, the hotel was very nice and clean and great location. Had a great stay and would definitely recommend.
Stayed 1 night in Jun 2023

2/10 Terrible

Jeremy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

2/10 Terrible

Daniel

Travelled with family
Disliked: Property conditions & facilities
Booked only cause it had a pool and it was close and the AC blew hot air
Stayed 1 night in Apr 2023

6/10 Okay

Tommy

Business traveller
Liked: Cleanliness, property conditions & facilities

10/10 Excellent

David and Carol

Stayed 2 nights in Mar 2023

2/10 Terrible

Teresa

Stayed 1 night in Mar 2023

6/10 Okay

Miguel

Business traveller
Disliked: Amenities
Some what
Stayed 2 nights in Feb 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Uh...no, just no.
The staff was helpful but there is only so much they can do. Pool was closed and judging by the sign on the door it wasn't just this week. Coolers for purchasing beverages was completely empty. Morning breakfast was absolutely pathetic. Nothing in the oatmeal crock pot, and never was, only those yellow round fake egg things and a never used and empty sausage container. The only fruit available was super small delicious apples, one kind of cold cereal etc. Our tv didn't work and went to call front desk and the phone didn't work, so went to the front desk for help. David came up and tried it and then went to get a new remote and that one didn't work either. Phones were out for the whole building although surrounding areas all had phones. He offered us a new room but after a 10 hours driving and our stuff already unpacked, we declined. The bed was comfortable and the room was clean.
Stayed 1 night in Feb 2023

6/10 Okay

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Horrible beeping sound coming from laundry room
I stayed in room 108 right next to the laundry room. Throughout the night there was a beeping coming from the laundry room every 15 seconds and we could not get it to shut off. I slept not a wink. Hotel staff Crystal was amazing but will not stay at a hotel that does not take in consideration for annoyances like this that can be extinguished.
Stayed 1 night in Jan 2023

2/10 Terrible

David

Travelled with family
Disliked: Staff & service, amenities
Charge twice for the room, paid to expedia, then at the hotel ask for credit card to hold deposit and take me out from the card another notgh. Pool doesn't work and no notify before purshase night, cery poorr breakfast

8/10 Good

Nikki

Stayed 1 night in Jan 2023

2/10 Terrible

Prakash

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities

4/10 Poor

Donald

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Went into assigned room to look it over and in the refrigerator was leftover rotting food. They had to clean another room for us to stay in. That room was not exceptionally clean but at the end of a long day we chose to stay! The two women at the desk were friendly and helpful!
Stayed 1 night in Oct 2022

10/10 Excellent

Alan

Stayed 1 night in Nov 2022

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
By far the nicest staff of any hotel on our trip! I highly recommend this place very clean and comfortable.
Stayed 1 night in May 2022

2/10 Terrible

melissa

Travelled with family
Disliked: Staff & service
Worse experience
Wa first give a key to another persons room, walked in on them… then when went back down they tried to charge my card like 5 more times rafter I had already pains for my room in full & then they gave someone else our room key and they walked in on us…..
Stayed 1 night in Apr 2022
Response from Kathy on 6 May 2022
I do apologize for your issues you had at our hotel. We are working very hard to fix any and all of your issues from happening in the future. Again, I do apologize, I hope you would be willing to try us again. We would like to give you a better impression of our hotel.

8/10 Good

ruth anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

6/10 Okay

Azucena

Stayed 1 night in Mar 2022

6/10 Okay

DEIRDRE

Travelled with group
Liked: Staff & service
Rooms not ready or soap?
Stayed 1 night in Mar 2022
Response from Kathy on 6 May 2022
I apologize that your room was not ready on time for check in, we are working with housekeeping on time management. As for the soap, if you are referring to the bars of soap, we are no longer putting those in the room. If we have them, we will use what we have till it is gone. Again, I apologize that you were not satisfied with your stay.

2/10 Terrible

Traci

Stayed 1 night in Mar 2022

6/10 Okay

Renee

Travelled with family, Travelled with group
Liked: Property conditions & facilities
Disliked: Amenities
Nothing
Stayed 2 nights in Mar 2022
Response from Kathy on 6 May 2022
Renee, Thank you for staying at the Fairfield Inn in Sulphur. We appreciate your feedback.

10/10 Excellent

Meaghan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for short stay
Stayed 1 night in Mar 2022
Response from Kathy on 6 May 2022
Meaghan, Thank you so much for staying at Fairfield Inn in Sulphur. We are happy to hear that you enjoyed your stay. We hope the next time you are in town you will stay with us.

2/10 Terrible

Charwanda

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for budget.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was welcoming and efficient. The room was clean and tidy with minimal furnishings.
Stayed 1 night in Jun 2021

6/10 Okay

Dana

Travelled with family
Disliked: Cleanliness
The room bathroom was not clean. When leaving the next day, I used the bathroom near the lobby and there was no toilet tissue or paper towels.
Stayed 1 night in Jun 2021

6/10 Okay

Cindy

Travelled with family
Liked: Staff & service
The hotel was run down. Did not have enough clean towels. Pool heater was broken so indoor pool was freezing.
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Disappointed
Room was not up to the Fairfield Inn standards. Numerous pillows literally looked like they had been used to mop the floors they had so much dirt and grime on them. Luckily my two kids brought pillows with them so we had enough for our stay. Food was leftover from the previous persons' stay in the refrigerator. Bedding had hair in it. A flossing pick was lying on the floor near one of the beds. Only had 2 towels in the bathroom for a 4 person reservation. Called to get extra towels, received them right away, but then room service cleaned the room the next day and only left us 2 towels again. Searched high and low for a mid-tier hotel in the Lake Charles area and feel I got ripped off. Can't imagine what the $120 a night hotels looked like if this is what $250 a night got me. Very disappointed.
Stayed 2 nights in May 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
Room is good. Bathroom had mold on shower curtain. No hand towels in room.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Linen shortage
There was a shortage of face towels I could see mold and mildew inside The clear knob on bathtub .. just looked dirty Bed was not as comfortable as other Fairfield’s I’ve stayed at Front desk was friendly and accommodating The mobile key site was not working
Stayed 2 nights in Apr 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Property is difficult to get to due to location. Staff is inconsistent from rude/ unprofessional to very good. When I was checking out I asked for a paper receipt she said she couldn't do it if I need it I need to wait for the regular person to come back.
Stayed 1 night in Mar 2021

10/10 Excellent

JAG, Hackberry

Liked: Cleanliness, staff & service
The rooms were clean, the bed was so comfy and the staff was very courteous.
Stayed 1 night in Jul 2020
Response from Ruth on 23 Aug 2020
Thank you so much for staying with us at the Fairfield Inn and Suites in Sulphur! We appreciate you taking the time to share your experience. Our beds are very comfy. I hope you come back and stay with us again. If I can help you in anyway please feel free to reach out. Have a GREAT week, Ruth Wilburn Hotel Director

8/10 Good

Michael S

Stayed 6 nights in Jul 2020
Response from Kathy on 28 Jul 2020
Thank you for staying at the Fairfield Inn and Suites in Sulphur. I see you were not to happy with the pool, we strive to give 100%. If there is anything we can do let us know. Thank you for taking the time to fill out this review, we look forward to seeing you again. Thank you Kathy Fredrick, Front Desk Supervisor.

6/10 Okay

Donald

Travelled with group
Liked: Staff & service, property conditions & facilities
Room was just ok. And something in the room, made my sinuses start running and running. Maybe the sanitizer, or whatever they used to clean the room.
Stayed 2 nights in Jun 2020
Response from Ruth on 6 Jul 2020
Thank you for staying at the Fairfield Inn and Suites Sulphur. I hope you are feeling better. We strive to provide a clean and safe place for you and your guests. Thank you for taking the time to leave us a review! We hope to see you again the next time you are in the area. Warmest regards, Ruth Wilburn Community Manager

8/10 Good

Chance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Ruth on 6 Jul 2020
Thank you for staying at the Fairfield Inn and Suites and thank you for taking the time to review our property! We are very happy you enjoyed your stay and hope to see you again next time you are in our area. Warmest regards, Ruth Wilburn Community Manager

6/10 Okay

Robert, Waco, Tx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I assume that due to the Covid they didn't have the breakfast. Not sure why they couldn't't offer fruit of wrapped muffins. They did offer food from the pantry for sale. Not sure that this makes any since other than to add to the bottom line for Fairfield.
Stayed 1 night in Jun 2020
Response from Ruth on 24 Jun 2020
Good morning Robert. Thank you for staying at the Fairfield Inn this weekend. I am sorry we do not offer breakfast at this time. We are taking precaution and special care to protect guests and employees from the deadly spread of Covid19 and do not have breakfast service for the protection of all. We do appreciate hearing from you. Have a wonderful week. Ruth Wilburn Community Manager

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Room smelled like smoke and Raid. Very dirty.
Stayed 1 night in Jan 2020

10/10 Excellent

Hakim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything good
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
It’s being renovated so part of the hotel is not occupied
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay.
Stayed 1 night in Dec 2019