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Reviews of Baymont by Wyndham LaGrange

2.5 out of 5
Baymont by Wyndham LaGrange
107 Hoffman Dr, I-85 at Exit 18, LaGrange, GA

Reviews

7.8

Good

Rating 10 - Excellent. 278 out of 791 reviews" "
Rating 8 - Good. 262 out of 791 reviews" "
Rating 6 - Okay. 133 out of 791 reviews" "
Rating 4 - Poor. 72 out of 791 reviews" "
Rating 2 - Terrible. 46 out of 791 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to Great Wolf Lodge. Clean and friendly staff.
Stayed 1 night in Mar 2024

2/10 Terrible

Joy

It was absolutely disgusting. We rented the room with the Jacuzzi in it and being the way I am I always Clorox everything possible when staying at a hotel. I ran Clorox through Jacuzzi three times and drained filled it up for the fourth time and it still had nasty stuff coming out of it. The sheets were sold and had not been changed on the bed. The bathroom ceiling had black mold on it. The air conditioner was leaking and the carpet was pure slimy. I don’t recommend anyone to stay at this hotel spoke with owner and he was nasty about the situation. Never once apologized about it and would not refund any money I paid $170 to miserably lay down on nasty sheets with nothing to cover up with sleeping with my head on a towel. It needs to be condemned and shut down and I’m not exaggerating.
Stayed 1 night in Apr 2024

10/10 Excellent

Carla

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was extra friendly and helpful
Stayed 1 night in Mar 2024
Response from Beth Walston on 30 Mar 2024
Thank you so much for leaving a review. We look forward to having you stay with us again

10/10 Excellent

Latoya

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Mistakenly a left my watch. When I called to have it returned, they said it wasn’t found. I’m sure I left my item but it wasn’t turned in by the housekeeper, housekeeper said she didn’t see it.
Stayed 1 night in Mar 2024
Response from Beth Walston on 30 Mar 2024
We are very sorry for your loss. I can assure you that we are still looking into this issue.

10/10 Excellent

KELLY JOSLYN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice and attentive.
Stayed 2 nights in Mar 2024
Response from Jennifer on 22 Mar 2024
Dear Kelly, Thank you so much for your feedback! We will see you again.

8/10 Good

Polly

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable room
Stayed 1 night in Mar 2024
Response from Baymont Inn Lagrange on 19 Mar 2024
Dear Polly, Thank you for your feedback.

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanest hotel room I have ever stayed in.
Stayed 1 night in Mar 2024
Response from Baymont Inn Lagrange on 19 Mar 2024
Dear Joseph, Thank you for your feedback. We will see you again!

8/10 Good

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service
It’s not fancy but it’s clean and the staff is friendly and professional. No coffee pot in room
Stayed 1 night in Mar 2024
Response from Baymont Inn Lagrange on 19 Mar 2024
Dear Christina, Thank you for your feedback. On your next visit take advantage of our 24 hour coffee station at the lobby.

8/10 Good

Noe

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay there again
Stayed 1 night in Mar 2024
Response from Baymont Inn Lagrange on 19 Mar 2024
Dear Noe, Thank you for your feedback. We will see you again!

10/10 Excellent

Loretta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good I was happy
Stayed 1 night in Mar 2024
Response from Baymont Inn Lagrange on 19 Mar 2024
Dear Loretta, Thank you for your feedback. We will see you again!

4/10 Poor

Cynthia

Disliked: Staff & service, amenities, property conditions & facilities
I found stand on my pillow case and my sister had them to come up and change the linen on her bed because the sheets had stains on it. When we complained to the clerk about the cleaning people not properly cleaning she could only say she was sorry not that she would check in to it hopefully she would but you only get one chance with me I’m not going bac.
Stayed 1 night in Feb 2024
Response from Baymont Inn Front Desk on 28 Feb 2024
Dear Guest, Thank you for your feedback. Please rest assured we have resolved the issues you faced. I hope we get to serve you again.

10/10 Excellent

Louis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and freshly decorated.
Stayed 1 night in Feb 2024
Response from Baymont Inn Lagrange on 28 Feb 2024
Dear Guest, Thank you for your feedback. We will see you again!

6/10 Okay

Dallas, Colorado Springs

Travelled with family
Liked: Staff & service, amenities
The hotel did not have my reservation. Fortunately, they were able to accommodate me at a rate similar to what was quoted on Expedia, but there was no reservation in my name.
Stayed 2 nights in Feb 2024
Response from Baymont Inn Lagrange on 19 Mar 2024
Dear Guest, Thank you for your feedback. Always contact the hotel for the reservation to avoid issues.

2/10 Terrible

Cami

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures on the website were not accurate for this hotel. The hot tub it showed had not worked in several years and not operating now. Lots of people loitering outside. Hotel was dirty. Sheets were uncomfortable. I would not recommend this location.
Stayed 1 night in Jan 2024
Response from Baymont Inn Lagrange, GA on 28 Feb 2024
Dear Guest, Thank you for your feedback. We no longer advertise Hot Tub at the hotel. We have notated the other issues you mentioned and will look for improvements.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baymont by Wyndham Lagrange GA
This hotel was nice to be low priced. Clean,no bugs and nice amenities. What I really loved was the heated indoor pool and the brown wood looking ceilings over the pool. There is even a portable shower in the pool room. The breakfast needs to be improved. There wasnt anything hot. I would love to have had sausage links and hash browns. The food they did have was decent. I saw grits,milk,eggs bread for toasting,yogart and some other stuff. They had orange and apple juice. They also had hot chocate you could make. I'd recommend this place if you're looking for a low price and its about a 7 minute drive to Great Wolf Lodge. Bed was comfortable and sheets were clean.
Stayed 1 night in Jan 2024

10/10 Excellent

Maurquitta, Phenix city

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LAURA IS SUPER FRIENDLY AND OUR ROOM WAS CLEAN!
Stayed 1 night in Jan 2024
Response from Baymont Inn Lagrange, GA on 28 Feb 2024
Dear Guest, Thank you for your feedback. We will see you again!

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

James

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not well kept facility. Not very clean. Stains on bedding (disgusting). Breakfast is basically non existent unless you want instant grits, oatmeal or cereal.
Stayed 2 nights in Jan 2024

6/10 Okay

Jaehyung

Business traveller
Stayed 11 nights in Dec 2023

6/10 Okay

Ashley

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Rusty

Travelled with family
Liked: Cleanliness, room comfort
Baymont - La Grange Ga
I blame my issue on myself as I should have paid attention to amenities. PSA - Do not stay here with an elderly family member. No elevator and the staff isn’t very willing to help with luggage to the second floor. Opted out of the complimentary breakfast as it was less than appealing and the lobby wasn’t clean enough to eat in. You get what you pay for. Shame on me for not doing my research
Stayed 1 night in Dec 2023

4/10 Poor

Richard

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

amanda

Liked: Cleanliness, room comfort
The room was great. The shower dial I cut my finger on. And the breakfast selection was horrible. But the room was gorgeous and clean. The pool was a good;Little cool in there. Jacuzzi was Amazing. If they could fix the shower dial from where it was peeling and not sharp and update the breakfast it would be the best place.
Stayed 1 night in Dec 2023
Response from Beth Walston on 18 Dec 2023
Thank you for your review. We are currently in the process of upgrading the hotel so we are very happy to hear that you enjoyed your stay with us.

4/10 Poor

Chikako, Hubbardsville

Stayed 3 nights in Dec 2023
Response from Beth Walston on 18 Dec 2023
Thank you for your review. We are currently under renovation and we appreciate your patience

4/10 Poor

Tiffany

There was still trash in room, the tub needed to be replaced.
Stayed 1 night in Dec 2023
Response from Selina Walston on 18 Dec 2023
We would like to take the time to apologize for any inconvenience you had during your stay with us. We are currently renovating the entire hotel to fix these kind of issues.

4/10 Poor

Diana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Under construction, ceilings were cracked and falling apart, bad smell, bathroom door knob falling off and no lock, poor service/staff unhelpful, limited breakfast ..no fresh fruit or pastries
Stayed 1 night in Dec 2023

6/10 Okay

Dale

Stayed 1 night in Nov 2023

2/10 Terrible

Demarcus

Travelled with family and small children
Disliked: Staff & service
Requested a late stay and staff seemed as if. She didn’t want to honor it and it clearly stated on the sign they did late check out until 2 she gave me until 12 and they also rushed us upon checking out it was only 11 and they were at the door telling us to leave very unfriendly work staff
Stayed 1 night in Nov 2023

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent but the property was being renovated yet it did not cause any problem. Did not like the extremely limited breakfast.
Stayed 1 night in Nov 2023

10/10 Excellent

Arlise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Cheryl

Travelled with family
Liked: Staff & service
Front desk was very personable.
Stayed 1 night in Nov 2023

6/10 Okay

PETER

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The bathroom tub was dirty. I attempted to clean it myself using three Mr. Clean magic erasers but to no avail. The second day a male attendant only replaced the towels and handled the trash can but failed to touch the bedding (why is unknown). I know you get what you pay for but some standards should be maintained... FYI
Stayed 3 nights in Nov 2023

10/10 Excellent

Christopher

Stayed 1 night in Nov 2023

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

michael

Travelled with partner
Liked: Staff & service, property conditions & facilities
Hallway carpet was very dirty Room was fine
Stayed 1 night in Oct 2023

4/10 Poor

Eddi

We did not stay at bay not this night. We stayed last month - in september
Stayed 1 night in Oct 2023

2/10 Terrible

debora

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Ronnie

Liked: Staff & service, room comfort
Check in process
Che k in was just that, Check in. Nothing exceptional.
Stayed 1 night in Oct 2023

10/10 Excellent

Frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
My dad n i travled from Tx to Lagrange Ga for 3 days to see family ...i will be forever grateful for the hospitality of Laura and Beth ! Everything was perfect ! Thank yall
Stayed 1 night in Oct 2023

8/10 Good

Lori

Liked: Staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare. Bates motel
Disgusting. Stayed about 12 days. Had room cleaned twice only when requested extremely smelly room made me gag. Smelled like dog pee or worse. No toilet paper replaced had to get my own. No paper cups had to get my own. If this is not a full service hotel where I have to do everything myself then why wasn't it $50 night? I paid $90 night for this dump with absolutely no service expected from a full service hotel! Other rooms would put their trash in the hallway due to zero room service
Stayed 5 nights in Sep 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was toast cereal or boiled egg and yougurt. But good coffee 24 hours a day.
Stayed 1 night in Sep 2023

10/10 Excellent

Angela

Stayed 8 nights in Aug 2023

10/10 Excellent

Gloria

Travelled with partner
Liked: Amenities, property conditions & facilities
Overall, I thought everything was good sheets on the bed I was not too happy about, but everything else was good
Stayed 1 night in Aug 2023

10/10 Excellent

Jayvianna

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Aug 2023
Response from Beth Walston on 20 Aug 2023
Thank you for your leaving us a review. Always nice to hear from our guest.

8/10 Good

Brooke

Stayed 1 night in Jul 2023
Response from Beth Walston on 13 Aug 2023
Thank you for taking the time to leave us a review

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Beth Walston on 22 Jul 2023
Thank you for your review

10/10 Excellent

Ashunta

Liked: Cleanliness, staff & service, property conditions & facilities
The swimming pool for the children nice and clean
Stayed 1 night in Jul 2023
Response from Beth Walston on 22 Jul 2023
Thank you for your review

4/10 Poor

Matthew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom was extremely small and limited. No space in room. The room was damp even with a/c running all night.
Stayed 1 night in Jun 2023
Response from Beth Walston on 22 Jul 2023
We understand about the humidity. It has been a struggle all year with all the rain that we have had. Thank you for your review.