"Paid for hotel and unaware we do not have a room."
Hotel was booked on Expedia website for three 2 adults and one childs, received confirmation of payment and reservations four days before. Unaware the hotel does not accommodate child, can only accommodate couples. The worst come to the worst the hotel confirmed the reservations was declined due to they don't accept child. After a few minutes on the telephone, explaining we don't have any where to stay. They finally gave a rooms with 2 bed and one cot bed. For families with kids do not rely on the email confirmations you received by email, do ring the hotel. We stayed for 3 nights overall the front office staff were nice and helpful. It seemed a new hotel and nice rooms well cleaned. The only downfall will the breakfast not enough poster or noticed to remind people of opening or closing time on different days. Many people have missed breakfast and the restaurant staff were quick to clean the coffee machine even people were still having breakfast, they should have waited until the breakfast time was over to clean the two machine. One of the hotel restaurant staff was even swearing in French, why some of the people are asking for milk,tea when they have already clean the machine.
J from London
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We just wanted somewhere clean and cheap for one night in Marseille near the railway station. This hotel fit the bill perfectly. The room was quiet, clean and comfortable and the staff were very friendly and helpful.
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As ever, Novotel have completely nailed it for families! Spotlessly clean, great in-room facilities and a room divider so that parents can have a bit of privacy from the children at bedtime - whoever thought of this is a genius....! Only slight gripe is the breakfast room was too small. We paid for breakfast upon checking in but there was a long wait for breakfast in the morning as the small room (and staff) couldn't cope with the demand. In the end, we asked for a refund and ate elsewhere. Check in staff were extremely efficient and friendly. In all, a fantastic experience oy slightly marred by the breakfast fiasco. Novotel gets my vote every time.
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