Ratings based on 199 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Wisconsin

Beautiful Room-- Horrible Noise

Posted 28-Jul-2014
Pros: appearance, location
Cons: noise traveling from floor to floor
Location: Riverboat Tours, Grandad Bluff State Park
My family and I spent a weekend at the GrandStay in LaCrosse, WI. We were all impressed by the location of the hotel, lobby appearance and appearance/size of the room. We were looking forward to a relaxing weekend until the noise started on the floor above us. The hotel must lack insulation as it sounded as if the guests above us were stomping, jumping and continually running. The noise started the at 7:30 am and continued throughout the day and into the evening. We were gone most of the day and ignored the noise until 9:00 pm. The hotel promptly addressed the issue and the noise level decreased but didn't stop. It is unfortunate that such a nice hotel has such an issue with noise traveling from floor to floor. If you are looking for a quiet, peaceful hotel--don't stay here!
5 out of 5
Recommended
for Everyone
by A verified traveller from Oak Point, TX

Wonderful customer service

Posted 23-Jul-2014
Location: We loved watching Loggers baseball, jogging along the Mississippi River, going up to The bluffs to takr pictures.
The employees were so nice!!! They were helpful about what to do in LaCrosse. The rooms were exceptionally clean and comfortable.
3 out of 5
Recommended
for Everyone
by A verified traveller

Did not get rooms booked on Expedia

Posted 03-Jul-2014
Pros: Nice accommodations and good breakfast
Cons: I would book directly to the hotel and make sure I got the room I requested.
Location: Great location and lots to do in La Crosse, parks, trails, good restaurants and walking distance to all.
I booked 8 rooms for a wedding on Expedia. They were 2 bedroom suites that we booked and paid for. When we got there they gave us 2 beds in room, not 2 bedrooms for all of our reservations except for 1. They did not have any 2 bedroom left and told us we would have to go through Expedia who could not help us either.
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful downtown location

Posted 13-May-2014
Close to everything downtown. Staff was friendly and courteous. Would stay here again
4 out of 5
Recommended
for Everyone
by A verified traveller

Quaint and comfortable Hotel

Posted 24-Apr-2014
The receptionist received us kindly. The rooms were very comfortable and clean. It was great to be able to open a window onto a quiet location for some fresh air.
4 out of 5
Recommended
for Everyone
by A verified traveller from saint paul park mn

Very nice rooms and great scenery

Posted 20-Apr-2014
Had a great time and took a walk down by the river. We ate at the freight house which was nice and close.
5 out of 5
Recommended
for Everyone
by Carol from Wisconsin

Great stay

Posted 21-Feb-2014
Clean, comfortable room with friendly, helpful staff,
3 out of 5
Recommended
for Everyone
by Renee

Recently remodeled interior

Posted 16-Feb-2014
Pros: Convenient to downtown LaCrosse yet far enough off the main downtown streets so that it is quiet.
Cons: New mattresses would make a huge improvement
Location: Near the Mississippi River and downtown drinking and eating establishments such as the Freight House Restaurant
Everything was fine EXCEPT that both my husband and myself woke up with our hips aching from sleeping on our sides with the mattress that was not at all comfortable. We have stayed here in the past and do not remember that problem. We wondered if the money spent on the interior remodel of the common areas should have been spent on new mattresses!
3 out of 5
Recommended
for Everyone
by Kim

Our Stay

Posted 03-Feb-2014
This is a very nice hotel. I would guess that our particular experience was unusual, and probably due to the hotel being fully booked and/or computer problems. On checking in, there were no issues at all. On returning to the hotel, our key would no longer open our room. When we went to the desk, our key had been changed to a room on another floor. It was then changed back to our room. The rest of our stay was very nice. Upon check-out, a receipt could not be provided. We were assured that one would be sent to us, but it was not. My husband is very big on keping all receipts, so he was not too happy about that.
5 out of 5
Recommended
for Everyone
by Milt from Placentia, Ca 92870

down town close to the best of LaCrosse

Posted 23-Jan-2014
Cons: A quiet bar is allway nice to have in a hotel..
Location: You can walk to the river park. You can walk to the frieght house, one of the best places to eat in La Crosse.. You can walk to 3rd street to the bars
Very comfortable rooms. Breakfast was great, hot eggs and bacon/sauage + all the rest.. Great coffie..