GUEST REVIEWS
Expedia Guest Rating
of guests recommend
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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XXX Corner Deluxe Twin Room
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XXX Superior Twin - River View
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Hotel Policies & Fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Property Amenities
Rooms
Guestrooms have large picture windows facing the city and the mountains beyond. All rooms come with free high-speed Internet access, cable/satellite TV, DVD players, minibars, tea-making facilities, and Japanese yukata (kimono-style robes). Bathrooms include bidets, phones, and hair dryers.
Room Amenities
Dining
Pittoresque - Contemporary French cuisine in elegant setting. Located on top floor, with views of Higashiyama Mountains. Seasonal specialties, wine cellar. Lunch and dinner.
Tokiwa - Steaks, fresh seafood, Kyoto vegetables. Located on top floor, with panoramic city views. Lunch and dinner.
Irifune - Kyoto cuisine. Views of traditional Japanese garden. Choise of Western-style tables or Japanese tatami mats. Sushi bar and tea room. Breakfast, lunch, and dinner.
Belcanto - International cuisine with French and Italian accents. Relaxed setting. Lunch and dinner.
Toh Lee - Chinese cuisine served in a tranquil setting with a waterfall. Lunch and dinner.
Orrizonte - Breakfast, lunch, and dinner buffets. Cocktails. Mountain views. Cover charge at night.
Cafe Neuve - Lunch with desserts. Casual setting.
Lec Court - Café open from early morning till late evening.
Chippendale - Sophisticated, British-inspired setting for cocktails and conversation. Open evenings.
Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Kyoto Hotel Okura
of guests recommend
out of 67 reviews
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Showing 1 - 10 results (of 67) · See more Kyoto Hotel Okura reviews
“great location”
excellent location, good clean hotel and close to most places to visit.
“I'll be back”
I loved this hotel. From the moment I arrived I found the staff to be so polite and helpful even to retrieving the hat which I had left on the bus after a city tour. And it was always with a smile and kind words that the staff at the Front Desk greeted and presented me with the key to my room. I was also very touched that on my departure two members of staff carried my luggage to the Kansai Airport shuttle bus and waited outside the hotel to wave me goodbye! Although a little on the small side (but this is Japan!) my room was very comfortable and breakfast on the 17th level of the hotel overlooking the river was a great start to the day. I didn't have any other meals at the hotel but the restaurants looked very attractive albeit on the expensive side. I really enjoyed the convenience of the hotel being located at one of the subway stations. After a long day of walking and being a tourist it was a joy to disappear through the welcoming doors of the hotel and rest very tired feet. Yes, I really enjoyed my stay and look forward to returning to the Kyoto Okura Hotel soon.
“excellent location and service.”
the room is a bit small but otherwise excellent all around.
“A great hotel at a great location”
We spent 9 nights at this hotel and had a wonderful experience overall. The staff is extremely courteous and helpful. The room was always meticulously cleaned. We took advantage of the very knowledgeable concierge who spoke excellent English. Her restaurant and hair stylist recommendations were fully on target. In addition, when we forgot a backpack with valuable content at a coffee shop at the Kyoto station the day we were flying out, the concierge helped us retrieve the backpack by calling the coffee shop and telling them that a friend of ours will pick up the backpack the next day. We were relieved tremendously. Without her help, it would have been near impossible to get our valuables back, since most people do not speak enough English.
“Exceptional!”
Every possible detail was considered. If I even looked like I had a question, I was attended to. the subway is really at the bottom of the escalater. So the entire city is easily accessible. We were directed to a nearby Yakatori establishment, to which there is likely no equal. The hotel dinning was great, and the cafe just off the lobby willingly accommodated our requests. Everything about this hotel is first class, and I hope I have an opportunity to stay again.We have paid more for a stay, but never ever had better service.
“We'll be back”
As soon as we alighted the taxi at Hotel Okura we were warmly welcomed and assisted by all the staff with whom we dealt. The twin room was large including a large bathroom with separate bath and shower. There was also ample wardrobe space, often lacking in Japanese hotel rooms. We had requested a room with a view that exceeded our expectations; facing the Kamo-river with the Hirashiyama hills behind. Nice touches in the room included a map of significant sights in the view; robes, night gowns and slippers; bath salts; fluffy towels; a green policy for linen that they actually followed; and comfortable beds. While the windows did not open the air-conditioning worked effectively so the room was not stuffy and a humidifier was provided as in some Japanese hotels. The room and the bathroom were spotless on arrival and continued to be so throughout our stay. Three computers are available in the lobby for free internet use and free wi-fi was also available in the lobby; very useful for finding places in town using Google maps. The laundry service was good and reasonably priced. My only negative comments are that you had to pay an additional fee to use their fitness facilities and the breakfast options were mostly expensive, although excellent quality food and service. This was our second visit to Kyoto and we were impressed with the friendliness and excellent English spoken by the staff. The surrounding area includes great restaurants and the hotel is next to a subway station.
“Well located, quality hotel”
This hotel exceeded our expectations. It is exceptionally well located. In a nation reknowned for its expensive hotels, this hotel is a solid value. We can't say much about the restaurants, as we ate out every night. Kyoto is a city of wonderful eateries. I'm certain we could spend a month without a lack of adventurous restaurant experiences. Plan to stay in Kyoto as long as possible. The wonderful experiences are limitless.
“Steve & Amy”
We have traveled all over Europe and Asia. This hotel was awesome! The staff was very attentive to every one of our requests. Actually received a very nice upgrade to a suite. Our room was a corner room and had widows on 2 walls with a spectacular view of Kyoto. The shower was very nice. The only draw back were the restaurants in the hotel. However, there were many outstanding restaurants within minutes of the hotel. We would definitely go back!
“Very pleasant stay”
Excellent location for touring historic sites. Easy access to shopping center and convenience stores. Excellent choice of restaurants. Excellent hotel, excellent services and staff.
“Really nice hotel with the best location.”
The hotel was fantastic. Great location, better than any other hotel in Kyoto near shopping, the river and temples. Also really good restaurants just around the corner with great view to the river. The room was perfect, very clean. Also happen that I used the laundry service and it was ridiculous, my shirt was packed just like new! I really recommend this hotel.
Showing 1 - 10 results (of 67) · See more Kyoto Hotel Okura reviews
604-8558 Kawaramachi-Oike,Nakagyo-ku Kyoto, 604-8558 Japan
Nearby Points of Interest
Location Highlights
The preferred airport for Kyoto Hotel Okura is Osaka (KIX-Kansai Intl.) - 80.1 km / 49.8 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
Nearest Major Airport:
Area:
Central Kyoto - Old Imperial Palace, Kyoto, Japan: Kyoto (and vicinity)
604-8558 Kawaramachi-Oike,Nakagyo-ku Kyoto, 604-8558 Japan
