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Reviews of Hyatt Regency Kyoto

5 out of 5
Hyatt Regency Kyoto
644-2 Sanjusangendo-mawari, Higashiyama-ku, Kyoto, Kyoto

Reviews

9.2

Wonderful

Rating 10 - Excellent. 646 out of 1000 reviews" "
Rating 8 - Good. 260 out of 1000 reviews" "
Rating 6 - Okay. 66 out of 1000 reviews" "
Rating 4 - Poor. 17 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Sabina

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Phuong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at this hotel was amazing! From the moment we arrived, everyone made our family feel VIP. Our room was clean and spacious and we enjoyed the room service after a full day of sightseeing. They even gave us tickets to the temple next door and that turned out to be one of the nicest places we visited this trip. Thank you for the wonderful stay. 5 stars!
Stayed 1 night in Apr 2024
Response from Hyatt Regency Kyoto on 15 Apr 2024
We're thrilled to know that you had an outstanding stay at our Hotel. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit to Kyoto.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely and staff very helpful. Rooms were well appointed but the closet had bifold doors that were a little awkward to use. There was a geisha performance that was well done and complimentary.
Stayed 4 nights in Mar 2024
Response from Hyatt Regency Kyoto on 1 Apr 2024
Thank you for your feedback! We're glad you enjoyed your stay at our hotel. Your positive feedback motivates us to continue delivering outstanding service. See you again soon!

6/10 Okay

Alexey, Nes Ziona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old style and hotel, TV was in Japanese, restaurants were fully booked, and we just wanted to have lunch, not sure I would stay again as other same class hotels provide better value for money
Stayed 2 nights in Mar 2024
Response from Hyatt Regency Kyoto on 1 Apr 2024
We're sorry to hear that your experience was not as expected. Your feedback is crucial for us to improve, and we'll use it constructively to address the areas of concern.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful 4-night stay at this hotel. The amenities are terrific and the location is excellent. We were able to walk to many sites from the hotel and train/bus service is very close to the hotel as well allowing for convenient access to explore all areas of the city.
Stayed 4 nights in Mar 2024
Response from Hyatt Regency Kyoto on 25 Mar 2024
Dear Andrew, thank you for choosing to stay with us during your visit to Kyoto! We're thrilled to hear that you enjoyed our location and had a wonderful experience. We hope to welcome you back soon for another memorable stay!

10/10 Excellent

Kathleen, Waterford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We weren’t sure of the property location, but it was easy to take a taxi to all our destinations. Staff was warm and welcoming and helpful. We stayed twice at this property. The first stay our room was in the main building. The second stay we were in the annex. We definitely prefer the main building.
Stayed 1 night in Feb 2024
Response from Hyatt Regency Kyoto on 4 Mar 2024
Thank you for your feedback! We're delighted that you had a wonderful experience at our hotel in Kyoto. Our team takes pride in creating memorable moments, and we're excited about the opportunity to host you again.

10/10 Excellent

Martin

Stayed 2 nights in Feb 2024
Response from Hyatt Regency Kyoto on 25 Mar 2024
Thank you for the fantastic rating. We're thrilled that you enjoyed your time with us. If there's anything you'd like to share about your experience, we'd love to hear it.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and amazing staff!
Stayed 4 nights in Feb 2024
Response from Hyatt Regency Kyoto on 23 Feb 2024
Hello Jennifer, we're glad to hear about your positive experience. It's fantastic that you enjoyed your stay in Kyoto. Our team is here to ensure every visit is special, and we hope to host you again soon!

10/10 Excellent

Kathleen, Waterford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hyatt Regency Kyoto on 23 Feb 2024
Thank you for the outstanding rating. We're pleased to have met or exceeded your expectations. If you have any specific feedback or requests, feel free to share. Looking forward to hosting you again.

10/10 Excellent

Fumiko, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is great! The staff are well trained and do a great job. I guess my only lingering thought I have is with Expedia and its pricing. I felt I was given one quote online but when we checked in, they gave us a higher price.
Stayed 3 nights in Jan 2024
Response from Hyatt Regency Kyoto on 15 Jan 2024
Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you again soon!

10/10 Excellent

Sugihara

Travelled with partner, Travelled with group
Liked: Amenities
Great food.
Stayed 1 night in Dec 2023
Response from Hyatt Regency Kyoto on 8 Jan 2024
Thank you for sharing your positive experience! Kind regards, Hyatt Regency Kyoto

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved this hotel and would stay here again without hesitation. The staff was friendly and helpful, the breakfast was outstanding, the shower was one of the best we have experienced. We also enjoyed the Italian restaurant in the hotel. Easy bus access and a short cab ride to Kyoto station. There is a beautiful garden just on the other side of the hotel that was a hidden gem. We hope to come back some day.
Stayed 4 nights in Dec 2023
Response from Hyatt Regency Kyoto on 8 Jan 2024
It was a pleasure reading your positive review! We're thrilled that you had a great experience at our hotel. Your feedback encourages us to maintain our high standards of hospitality. We can't wait to welcome you back for another exceptional stay!Sincerely, Hyatt Regency Kyoto.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Attentive staff, rooms need a little updating
Hotel is located in the middle of most attractions but not next to other dining options. An amazing temple is next door. A helpful concierge was able to arrange a Michelin starred omekase on short notice (1-2weeks) which was nice. Rooms are bit tired with carpeting throughout with stains in some areas, also a bit on the smaller side but ok.
Stayed 3 nights in Nov 2023

10/10 Excellent

Lucinda, Hull

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful property with helpful staff. The concierge team was exceptional . They worked with me before my arrival and while I was there. A wonderful Italian restaurant and the loveliest bar. Professional people throughout.
Stayed 6 nights in Nov 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room but pricey for the overall experience. Loved the soaking tub with view. Excellent front desk, room and restaurant staff. Everyone was very friendly. The three in-house restaurants were excellent.
Stayed 3 nights in Nov 2023

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023

8/10 Good

KARANJIT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok. Location average
Stayed 4 nights in Oct 2023

6/10 Okay

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Out of the noisy area around the Kyoto station. Good transportation options and options for food outside the hotel. My only concern was that realized I left some items in my room after checking out. When I arrived at my next location, I contacted the hotel and they could not locate them.
Stayed 3 nights in Sep 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

8/10 Good

Michael, Mission Viejo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice but the bathroom was weird. The step up area created an odd super low sinks, could easily touch the ceiling. Also the slight floor difference between the shower area and the sink area you could easily roll an ankle. Also, there were many spiders on the ceiling of the balcony, which also has a low ceiling which makes it easy for an average height person (I'm 5'10") to get spiders in their hair.
Stayed 2 nights in Sep 2023

10/10 Excellent

LAM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

iqbal

Good hotel
Stayed 1 night in Sep 2023

8/10 Good

Bowen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good
Stayed 1 night in Aug 2023

8/10 Good

Simon

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Kanwarnavdeep

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best and really helpful staff. Especially front desk and door guy.
Stayed 2 nights in Jul 2023

8/10 Good

Harald, Mill Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

Linlin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a very nice hotel.
Stayed 3 nights in May 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so nice and helpful. The rooms were comfortable and interesting.
Stayed 2 nights in May 2023

8/10 Good

Bobby

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, property conditions & facilities, room comfort
Perfect stay
Gorgeous hotel, helpful and friendly staff, amazing food, honestly some of the best food I’ve ever eaten in my life, the Italian restaurant was unbelievable and the breakfast buffet was perfect. I can’t wait to come back again!
Stayed 2 nights in May 2023

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Kyoto
Fantastic hotel in a good location less than a 10 minute cab ride from all of the action. The staff is wonderful and helpful, particularly with hailing cabs. The deluxe king room with balcony is spacious and has a gorgeous view of the Kyoto National Museum.
Stayed 3 nights in Apr 2023

10/10 Excellent

Jenna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023

8/10 Good

Wan Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Debra

Stayed 2 nights in Mar 2023

10/10 Excellent

Lawrence, Honolulu

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful modern hotel designed in harmony with Kyoto's sense of place. The location is in a quite part of town next to several temples and shrines and within walking (vigorous) distance to major sites. The staff is a delight and incredibly helpful and kind. Try to get a room facing the garden. Sadly, the Japanese Restaurant was closed when we were there.
Stayed 4 nights in Mar 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and beautiful hotel. Really enjoyed my time being here. Thank you!
Stayed 2 nights in Feb 2023

10/10 Excellent

Esther

Stayed 4 nights in Feb 2023

8/10 Good

Oi Ming Herman, La Canada

Travelled with partner
Liked: Cleanliness, staff & service
The staffs were excellent, location is good and the breakfast is superbly! However, the amenities (soap, shampoo etc.) are limited, I always prefer soap and shampoo etc. are in big refillable dispensing jars rather than in small bottles, which is more eco friendly.
Stayed 2 nights in Feb 2023

10/10 Excellent

Alfred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It provides excellent service, great view, and spacious room. It's a must to try the restaurants in hotel
Stayed 2 nights in Jan 2023

10/10 Excellent

Ana Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious, good amenities, helpful concierge and front desk.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff was super attentive and efficient. Loved this hotel.

8/10 Good

Chung Wai Shun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Japanese restaurant was closed during the 2 nights I stayed… sigh. Breakfast is okay, though service is good!

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible hotel and staff
Incredible from the moment of walking through the door. The service was exceptional! Each person here did there very meat to always meet every request. Thoughtful and warm, which is a positive contrast from Tokyo. Great facilities, food, rooms, and service. I would rate 10 stars if it was possible.
Stayed 3 nights in Dec 2022

10/10 Excellent

Hitoshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

KAORU

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would really like to stay here again.
Stayed 1 night in Dec 2022

10/10 Excellent

Pamela

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great relaxing hotel. Good neighborhood. Quiet. Great staff. Just be prepared to pay a lot for the on site restaurants - but they are very good.
Stayed 5 nights in Nov 2022

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022