Ratings based on 49 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
91% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travellers
by Waynefrom Johannesburg

Nice business hotel

Posted 23-Feb-2015 on Hotels.com
My pet hate is taking a shower in a bath - otherwise everything was great
Comment from Hotel Management
26-Mar-2015 by Rogerr, Hotel Management
Dear Wayne Apologies for the delayed response. Thank you for your valued comments. With regards to taking a shower in the bath I must apologise but kindly advise when you are next in Durban and I will ensure we allocate a room with a seperate shower. Have a great day ahead. Roger Reddy Reservations Manager
5 out of 5
Recommended
for Business Travellers
by Frankfrom East London

Perfect business hotel in Durban

Posted 02-Feb-2015 on Hotels.com
A lovely stay in a very quiet area of Durban. Excellent facilities, service - exactly what was needed.
Comment from Hotel Management
26-Mar-2015 by Rogerr, Hotel Management
Dear Frank Apologies for the delayed response. Thank you for your kind comments and we look forward to seeing you in the near future. Have a great day ahead. Roger Reddy Reservations Manager
4 out of 5
Recommended
for Families
by A verified traveller

Disruptive

Posted 12-Jan-2015 on Hotels.com
Great establishment, good neighbourhood except for the (loud music) noise emanating from the garden below
Comment from Hotel Management
29-Jan-2015 by Rogerr, Hotel Management
Dear Valued Guest Thank you for your valued comments. My sincere apologies for the loud music that can be very noisy. The relevant managers have been informed and measure have been taken to avoid any disturbances to our guests. We look forward to having you back in the near future and will ensure that you will have a memorable stay. Kind regards Roger Reddy
4 out of 5
Recommended
for Families
by Thulanifrom Midrand

Good Stay

Posted 11-Jan-2015 on Hotels.com
It was a lovely stay, would gladly recommend the hotel to anyone.
Comment from Hotel Management
29-Jan-2015 by Rogerr, Hotel Management
Dear Thulani Thank you for your kind comments. We are glad that you had a memorable stay and we look forward to having you back in the near future. Kind regards Roger Reddy
1 out of 5
Recommended
for Families
by Troyfrom Cape Town

Disgusted

Posted 08-Jan-2015 on Hotels.com
It was disgusting. I shall not further choose to stay your hotel group. There was a mix up with my reservation. Arrangements were then made with Royal Hotel and the room we were allocated was not the standard that was expected for what i paid for. (The advert in the internet for Three Cities)I cant understand how a reservation can be overbooked when it was made a month or so in advance. Terrible.
3 out of 5
Recommended
for Personal Event
by A verified traveller

Posted 02-Jan-2015 on Hotels.com
Comment from Hotel Management
29-Jan-2015 by Rogerr, Hotel Management
Dear Valued guest Kindly provide us with feed back on your recent stay if you wish to. Kind regards Roger Reddy.
4 out of 5
Recommended
for Families
by Georgefrom Maroeladal

Riverside Hotel

Posted 29-Dec-2014 on Hotels.com
Location very convenient, good facilities at the hotel, breakfast a bit disappointing and not worth the price. A number of restaurants in area that cater for breakfast
Comment from Hotel Management
29-Jan-2015 by Rogerr, Hotel Management
Dear George Thank you for your kind comments. We have spoken to the restaurant owners to ensure that the breakfast is of high quality and my sincere apologies that this was not the case. We look forward to having you back in the near future. Kind regards Roger Reddy
1 out of 5
Recommended
for Families
by M Afrom East London-SA.

sour taste stay!

Posted 21-Dec-2014 on Hotels.com
not what we definitely wanted.the reception area is very airy and attractive.Upstairs tells another story.The passageways are dark,humid with stained carpets.The room We stayed was clean BUT the floor(tiled part )was in bad condition-it sometime felt as if we would fall through the floor.The bath tub was so old it could not look clean however hard staff tried.Noisy Noisy.One of the nights we didn't sleep because a client was drunk and screaming.screaming. Dont go there till they have finished their renovations or clearly ask for a refurbished room.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom uae

Very nice

Posted 19-Dec-2014
Good hotel ! Value for money, very big rooms. Overall very nice.
Comment from Hotel Management
07-Mar-2015 by Rogerr, Hotel Management
Dear Danny Thank you for your kind comments. We are glad that you had a memorable stay and we look forward to having you back in the near future. Kind regards Roger Reddy
3 out of 5
Recommended
for Everyone
by A verified travellerfrom united kingdom

Will most deffenitely go back.

Posted 17-Dec-2014
Found everyone friendly and helpfull was nice to have a fridge in the room
Comment from Hotel Management
07-Mar-2015 by Rogerr, Hotel Management
Dear Marian Thank you for your kind comments. We are glad that you had a memorable stay and we look forward to having you back in the near future. Kind regards Roger Reddy