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Reviews of The Balmoral Hotel

4 out of 5
The Balmoral Hotel
125 OR Tambo Parade, Durban, KwaZulu-Natal

Reviews

7.8

Good

Rating 10 - Excellent. 62 out of 189 reviews" "
Rating 8 - Good. 71 out of 189 reviews" "
Rating 6 - Okay. 31 out of 189 reviews" "
Rating 4 - Poor. 14 out of 189 reviews" "
Rating 2 - Terrible. 11 out of 189 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kaizer

Stayed 2 nights in Mar 2024

8/10 Good

Wiseman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Management Team on 31 Dec 2023
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards

8/10 Good

Rabia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old hotel, charming and quaint, its beachfront but unsafe to walķ to beach, bothered by homeless beggars and illegal sellers..parking was safe and secure at the rear. Staff was friendly, helpful and very pleasant. As my wife is disabled the first disabled room was unsuitable due to the shower . We were moved to a better equipped bathroom which improved our stay.
Stayed 10 nights in Aug 2023
Response from Zaheera on 26 Aug 2023
Dear Valued Guest, Thanks for the time to review the Balmoral Hotel. We always strive to exceed the needs of our guests, and we have noted your comments and apologize for the inconvenience. We look forward to welcoming you back at Balmoral Hotel Durban! Warm Regards

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach Proximity
Amazing staff and service at the hotel The added view and proximity to the Beach was just an icing
Stayed 5 nights in Nov 2021
Response from Zaheera Omar on 26 Nov 2021
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2021
Response from Zaheera Omar on 20 Nov 2021
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

10/10 Excellent

Boitumelo

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Zaheera Omar on 12 Oct 2021
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

8/10 Good

Msawenkosi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was excellent and Covid protocol was followed/implemented.The hotel is and clean and the rooms are very clean and fresh.
Stayed 1 night in Aug 2021
Response from Zaheera Omar on 18 Sept 2021
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

2/10 Terrible

Norberto

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skip this place
A bad experience and certainly not a 4 star rating worthy, poorly maintained . Dirty carpet and lifting floor boards .
Stayed 1 night in Aug 2021
Response from Guest services Manager on 6 Aug 2021
Dear Valued Guest We appreciate your valued feedback regarding your stay at The Balmoral Hotel. We are sorry you did not enjoy your stay with us, and we appreciate your feedback, your comments are noted and will be addressed with relevant department manager, Yours in hospitality,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
nice stay for older building
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Family of 3 vacation
The Balmoral gives value for money but the infrastructure is quite old.
Stayed 2 nights in Apr 2021
Response from Zaheera Omar on 5 Jun 2021
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Zaheera Omar on 9 Feb 2021
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The personnel went out of their way to make it a good experience. The politeness of the staff was evident right from the security guard outside to the cleaners.
Stayed 2 nights in Jan 2020
Response from Zaheera on 8 Feb 2020
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

10/10 Excellent

Bongiwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in Jan 2020
Response from Zaheera Omar on 13 Jan 2020
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

10/10 Excellent

gregg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for Money
Good location right opposite the beach..secure parking behind hotel..excellent room..good management team..value for money
Stayed 1 night in Dec 2019
Response from Zaheera Omar on 4 Jan 2020
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old style colonial hotel like going back in time! Very helpful staff. Lovely setting right on the beach in Durban. Some of the fixtures and fittings could do with refreshing or updating - for instance stair carpets very worn. Overall a very good experience though.
Stayed 2 nights in Nov 2019
Response from Management Team on 24 Nov 2019
Dear Valued Guest, Thanks for the time to review the Balmoral Hotel. We always strive to exceed the needs of our guests, and we have noted your comments and apologize for the inconvenience. We look forward to welcoming you back at Balmoral Hotel Durban! Warm Regards

2/10 Terrible

Russell, London

Totally appalled to arrive home to the UK to be informed that my credit card had been subject to credit card fraud of a few hundred GB pounds and I know that it had to be by a member of staff at this hotel. So watch out there are criminals at this hotel.
Stayed 3 nights in Nov 2019
Response from Zaheera Omar on 23 Nov 2019
Dear Mr Pearson I trust you are well. Thank you for the review, thus giving us information about your credit card being fraudulent used. In regards to your review that your credit card was frauded, is there a time that you have used your credit card whilst staying at the Balmoral Hotel. This information will assist me in investigating as how was your card was abused by a staff member, as per your review. Kindly provide information for me to resolve this matter as soon as possible.

10/10 Excellent

Stuart, UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, nice room and friendly staff plus in the best location in Durban.
Stayed 3 nights in Nov 2019
Response from Zaheera Omar on 20 Nov 2019
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

8/10 Good

Kedibone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was wonderful
Stayed 3 nights in Oct 2019
Response from Zaheera Omar on 18 Oct 2019
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

4/10 Poor

Faaiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noise is a problem
Other guests are noisy and security is slack in controlling the noise. Street noise (prostitutes) are plentiful - keep windows closed
Stayed 3 nights in Aug 2019
Response from Zaheera Omar on 16 Aug 2019
Dear Valued Guest, Thanks for the time to review the Balmoral Hotel. We always strive to exceed the needs of our guests, and we have noted your comments and apologize for the inconvenience. We look forward to welcoming you back at Balmoral Hotel Durban! Warm Regards Management Team

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historical Colonial hotel. Well maintained and clean. Attentive staff.
Stayed 1 night in Jul 2019
Response from Zaheera Omar on 19 Jul 2019
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

10/10 Excellent

MANDISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Zaheera Omar on 14 Jun 2019
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality,

6/10 Okay

paul

The hotel is a bit old, but it was fine overall and had a touch of class given its age, which i liked. Room was a little small but not too small and was fairly clean. Street was a little noisy and the guys on the street yelling and talking in front of the hotel. For the price, its reasonable, but not great. I asked for a late check out - leaving on a Monday - I came to check out 30 minutes after the time and the guy at the front wanted to charge me. With all the hotels and traveling I have done, that was the first time I have had someone say that to me, especially after I informed them of a late check out. I refused but it left a sour taste in my mouth, so to speak.
Stayed 3 nights in May 2019
Response from Zaheera Omar (Front Office Manager) on 9 Jun 2019
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. Your comments is much appreciated we are in the process of revamping certain rooms from October. In regards to late checkout we do allow an hour late departure at no additional cost, should this exceed an hour than a fee is charged, unless arrangements are made with a manager to waive the fee. Kindly accept my apologies for the inconvenience caused. We do sincerely hope that you will consider choosing the Balmoral Hotel.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Zaheera Omar on 30 Apr 2019
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality,

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best
Our stay was great and the stuff was friendly as well
Stayed 3 nights in Apr 2019
Response from Zaheera Omar on 30 Apr 2019
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay, we are thrilled that you enjoyed your stay and our staff were so friendly. We look forward to your return stay with us. Yours in Hospitality,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every was okay we had a good time
Stayed 5 nights in Mar 2019
Response from Noma on 8 Apr 2019
Dear Valued Guest Thank you for your feedback.

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Zaheera Omar on 28 Mar 2019
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We look forward to your return stay with us. Yours in Hospitality,

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Zaheera Omar on 28 Mar 2019
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We look forward to your return stay with us. Yours in Hospitality,

8/10 Good

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was a very pleasant stay, parking is a bit of a hassle but not to bad
Stayed 3 nights in Mar 2019
Response from Zaheera Omar on 28 Mar 2019
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We look forward to your return stay with us. Yours in Hospitality,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Thank you our stay were ok staff helpfully and friendly
Stayed 1 night in Mar 2019
Response from Zaheera Omar on 28 Mar 2019
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We look forward to your return stay with us. Yours in Hospitality,

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nothing special. Good location. Good staff. Hotel is under renovation. Spacious. Safe parking
Stayed 2 nights in Mar 2019
Response from Zaheera Omar on 7 Mar 2019
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We look forward to your return stay with us. Yours in Hospitality,

8/10 Good

Georgios

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019
Response from Zaheera Omar on 5 Mar 2019
Dear Georgios, Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality

8/10 Good

samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from Zaheera Omar on 3 Mar 2019
Dear Valued Guest, Thank you so much for your feedback also your time to share this review with us we look forward welcoming you back soon! Warm Regards,

10/10 Excellent

Ulrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Zaheera Omar on 23 Feb 2019
Dear Valued Guest Thank you so much for your feedback also your time to share this review with us we look forward welcoming you back soon! Regards,

10/10 Excellent

CASSIEM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Balmoral
Excellent service very helpful and friendly staff. Food menu good value for money. Homely environment
Stayed 4 nights in Feb 2019
Response from Zaheera Omar, Front Office Manager on 21 Feb 2019
Dear Cassiem, Thank you for taking the time to provide us with feedback regarding your stay. Its wonderful to hear you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality,

6/10 Okay

Thulani, Durban

Liked: Cleanliness
Balmoral stay
It’s a good place if you’re not looking for high end. Comfy enough and close to the beach
Stayed 2 nights in Feb 2019
Response from Zaheera Omar, Front Office Manager on 8 Feb 2019
Dear Thulani, Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality,

10/10 Excellent

Nwavihluleki Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed
Its was a nice one ..
Stayed 4 nights in Jan 2019
Response from Zaheera Omar, on 21 Jan 2019
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality, Zaheera Omar, Front Office Manager

8/10 Good

Jean

Liked: Cleanliness, staff & service
Hotel was clean but very dated.
Stayed 1 night in Jan 2019
Response from Zaheera Omar on 24 Jan 2019
Dear Valued Guest. Thank you for taking the time to provide us with feedback regarding your stay. We are in the process of revamping the rooms this year. We sincerely hope that you will consider choosing the Balmoral Hotel. Should you have any further assistance please do not hesitate to contact me. Warm Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service, great price. Enjoy the old grandeur.
This is the very first hotel built on the Durban beach in 1890's. It still has the grand feeling, but it's just old now. My room was very nice with up to date bathroom. They have free car parking and park it and bring it around for you if their lot is full. I enjoyed them keeping the antique parts of the old grand hotel. Check in was super fast, as they had our room already for check in. Also, they have a secure internet where most other hotels just have a non secure connection. They are very near the Ushaka (sp?) Marine exhibition.A smaller carnival is in front of the hotel on the beach, but it didn't bother us.. We did not eat there, but one of the front desk people gave us an excellent suggestion for an Indian restaurant for dinner about 15 minute drive away.. Loved looking at the old pictures of the hotel and area from 100 years ago.
Stayed 1 night in Jan 2019
Response from Zaheera Omar,Front Office Manager on 25 Jan 2019
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality,

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Balmoral 4-Star... I don't believe so!
The hotel is in need of a refurb but overall we enjoyed the stay. however I do not believe we will go back for another stay
Stayed 7 nights in Dec 2018
Response from Zaheera Omar (Front Office Manager) on 29 Jan 2019
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. . We will be revamping our rooms early this year. We apologize for the inconvenience caused, We do sincerely hope that you will consider choosing the Balmoral Hotel in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Zaheera Omar (Front Office Manager) on 29 Jan 2019
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We will be revamping some of our rooms early this year. We do sincerely hope that you will consider choosing the Balmoral Hotel.

2/10 Terrible

ntalimeng

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Zaheera Omar(Front Office Manager) on 29 Jan 2019
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We apologize for the inconvenience caused. We will be revamping some of our rooms early this year. We do sincerely hope that you will consider choosing the Balmoral Hotel again.

10/10 Excellent

cokisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding quiet neat & staff friendly 100%0
Stayed 4 nights in Dec 2018
Response from Zaheera on 21 Jan 2019
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality, Zaheera Omar, Front Office Manager

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service from Balmoral hotel
Stayed 1 night in Dec 2018
Response from Zaheera on 21 Jan 2019
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality Zaheera Omar Front Office Manager

10/10 Excellent

Inaayat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stayed 1 night in Dec 2018
Response from Zaheera on 21 Jan 2019
Dear Inaayat, Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality Zaheera Omar Front Office Manager

6/10 Okay

Bashir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MAKE US AWARE NO BREAKFAST AT TIME OF BOOKING
Stay was good. However, was caught unawares with no breakfast - in my previous stays breakfast was included in the price , thus i expected breakfast to be included this time as well. It should be mentioned in the booking whether breakfast is included or not - so that we may accept or adjust.
Stayed 1 night in Nov 2018
Response from Zaheera Omar (Front Office Manager) on 23 Jan 2019
Dear Valued Guest. Thank you for taking the time to provide us with feedback regarding your stay. We have introduced room rates as well as bed and breakfast online, so guest has option when booking. It should state on the confirmation letter, we will look into this. We apologize for the inconvenience caused, We do sincerely hope that you will consider choosing the Balmoral Hotel Warm Regards

8/10 Good

Thembinkosi

Friendly staff ready to help. Quality service
Stayed 3 nights in Nov 2018
Response from Zaheera Omar, Front Office Manager on 21 Jan 2019
Dear Thembinkosi, Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality,

10/10 Excellent

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Everything was perfect
Stayed 2 nights in Nov 2018
Response from Thuli on 7 Nov 2018
Thank you for taking the time to review our hotel. We are glad you had a wonderful stay with us. We look forward to seeing you again next time.

8/10 Good

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money. Great location
Value for money
Stayed 2 nights in Oct 2018
Response from Thuli on 7 Nov 2018
Thank you for taking the time to review our hotel. We are happy you had a wonderful stay with us. We look forward to welcoming you to the Balmoral Hotel again soon.

6/10 Okay

Roi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is outdated. It was probably a good hotel around 10 years ago. It's in bad condition (our shower didn't work and they had to fix it) and even the floor is uneven. The staff were very nice and food was good.
Stayed 1 night in Sep 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Balmoral hotel itself was very good! Unfortunately at nights the outside area was a bit derelict with undesirables which made one a bit nervous goIng our after dark! But the security was great and overall a good holiday
Stayed 8 nights in Jun 2018