Property entrance

Reviews of ANEW Hotel Hluhluwe

3 out of 5
ANEW Hotel Hluhluwe
104 Main Road, Hluhluwe, KwaZulu-Natal

Reviews

7.8

Good

Rating 10 - Excellent. 28 out of 90 reviews" "
Rating 8 - Good. 37 out of 90 reviews" "
Rating 6 - Okay. 12 out of 90 reviews" "
Rating 4 - Poor. 6 out of 90 reviews" "
Rating 2 - Terrible. 7 out of 90 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

10/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing
Stayed 2 nights in Jul 2023
Response from DW on 26 Jul 2023
Dear Daniel,Thank you so much for taking the time to review ANEW Hotel Hluhluwe.. We really appreciate the amazing review you gave us. Thanks again!We look forward to welcoming you back in the future.Best regardsThe ANEW Hotel Hluhluwe Team

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very nice , food was excellent , went on a game drive
Stayed 2 nights in Jun 2023
Response from DW on 5 Jul 2023
Dear Mark, Thank you so much for taking the time to do a review of ANEW Hotel Hluhluwe. Your comments are much appreciated and make us proud to be a part of the ANEW Hotel Hluhluwe team. Hope to see you again soon!Kind RegardsDrika Wylie - General Manager

6/10 Okay

Ntokozo

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Vacay at Hluhluwe
The venue was overall ok - not outstanding but comfortable. Cleanliness needs to be improved in the chalets and the supply of basics such as toilet paper need to be replenished daily. The breakfast was excellent, the buffet dinners did not wow my family. The boma and Zulu dance was fantastic.
Artwork
Nature
Chalet
Activity - Zulu Croc
Stayed 3 nights in Apr 2023
Response from DW on 21 May 2023
Dear Ntokozo,Thank you so much for taking the time to write to us. We take our guest comments to heart and appreciate the feedback. We can only improve our hotel if we know what the issues are.Kind regardsANEW Hotel Hluhluwe

8/10 Good

Michel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely hotel as a stopover or as a base to spend a few days enjoying the local attractions.
Stayed 3 nights in Feb 2023
Response from Sadira on 20 Mar 2023
Good Day , Thank you for your valued feedback on your recent stay. We hope to see you soon in the near future.

2/10 Terrible

Bheki

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Sadira on 31 Jan 2023
Dear Bheki Thank you for your valued feedback on your recent stay at ANEW Hotel Hluhluwe.Please accept our sincere apologies for the stay experience you received. Please be assured this will be addressed with the departmental heads and remedial action will be taken. This is certainly not the standard that we are working towards.Kind Regards Sadira Nayager General Manager

8/10 Good

Khayakazi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very neat and clean. The staff was also very friendly. Clear DStv and a mini bar fridge on the rooms desirable.
Stayed 3 nights in Dec 2022

10/10 Excellent

Phumla

Stayed 2 nights in Dec 2022
Response from Sadira on 31 Jan 2023
Dear Phumla Thank you for your review on your recent stay at ANEW Hotel Hluhluwe.It was a pleasure having you stay with us.We appreciate your feedback and are very humbled by your kind words. Nothing is more important to us than you our valued guest and we are pleased that we have met and exceed your stay expectations. Kind RegardsSadira NayagerANEW Hotel Hluhluwe

4/10 Poor

Siphesihle

Liked: Property conditions & facilities
Disliked: Staff & service
weekend from hell
where do I begin, by far my worst accommodation experience to date. Front desk staff messed up my booking and I ended up making 3 separate payments for a two night stay. Staff seemed unwilling to fulfil requests, kitcken and the bar had a limited items on their menu and the hotel ran out of ice both nights I was there.
Stayed 2 nights in Jul 2022
Response from Sadira Nayager on 25 Jul 2022
Dear Siphesihle Thank you for your valued feedback on your recent stay at ANEW Hotel Hluhluwe. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please do allow me to apologise profusely for all the negatives that have occurred during your stay. I have addressed your feedback in a very serious light with the hotel team. As this is not the standard of the hotel or the stay experience, we wish to give to our guests. Take care Kind Regards Sadira Nayager General Manager

10/10 Excellent

Rosabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Sadira on 17 May 2022
Thank you for your valued feedback on your recent stay.

10/10 Excellent

Prevanie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Sadira on 17 May 2022
Thank you for your valued feedback on your recent stay.

8/10 Good

Annie

Stayed 3 nights in Mar 2022
Response from Sadira on 3 Apr 2022
Good Day , Thank you for your valued feedback on your recent stay. Kind Regards

10/10 Excellent

Sanele

Stayed 2 nights in Mar 2022
Response from Sadira on 17 May 2022
Thank you for your valued feedback on your recent stay.

8/10 Good

Minoru

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
We enjoyed Anew hotel. However wifi is not working. It’s only disappointing
Stayed 2 nights in Mar 2022
Response from Sadira on 17 May 2022
Thank you for your valued feedback on your recent stay.

2/10 Terrible

cab

Stayed 2 nights in Mar 2022
Response from Sadira on 17 May 2022
Thank you for your valued feedback on your recent stay.

8/10 Good

Edson

Liked: Cleanliness, property conditions & facilities, room comfort
Happy camper
Overall everything was good, it is even better looking than on the website. The only downfall was the food it needs a lot of improvement.
Stayed 2 nights in Feb 2022
Response from Sadira on 3 Mar 2022
Good Day , Thank you for your valued feedback on your recent stay. Please rest assured that your feedback will be addressed with the food and beverage department Kind Regards Sadira Nayager General Manager ANEW Hotel Hluhluwe

6/10 Okay

Imraan

Liked: Cleanliness, property conditions & facilities, room comfort
Soul healing stay
Great stay - balm for the soul !
Stayed 1 night in Jan 2022
Response from Sadira on 3 Mar 2022
Good Day , Thank you for your valued feedback on your recent stay. Kind Regards Sadira Nayager General Manager ANEW Hotel Hluhluwe

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Kind Regards Sadira Nayager General Manager on 24 Jan 2022
Good Day , Thank you for your valued feedback on your recent stay.

8/10 Good

Luendren

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2022
Response from Kind Regards Sadira Nayager General Manager ANE on 24 Jan 2022
Good Day Thank you for taking the time to complete a review about your stay at ANEW Hotel Hluhluwe. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We hope to see you at ANEW Hotel Hluhluwe again soon!

10/10 Excellent

Mthokozisi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Year's Eve family vacation
I visited this hotel on 31 Dec 2021 with family. I was very impressed with the facility and cleanliness and staff efficiency. It is indeed a facility suitable for complete relaxation of the entire family with their children friendly facilities to play.
Stayed 1 night in Dec 2021
Response from Kind Regards Sadira Nayager General Manager ANE on 24 Jan 2022
Good Day Thank you for taking the time to complete a review about your stay at ANEW Hotel Hluhluwe. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We hope to see you at ANEW Hotel Hluhluwe again soon!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed - Restless and uncomfortable stay
The staff are friendly, that's about it. The room had a few mosquitoes on arrival which we had to go around hunting and spraying in conjunction with other bugs. We found a huge spider in the room as well. The bath/toilet was okay but it looked like it needed a thorough cleaning. If you like a hot shower after a full day, don't get your hopes up. The AC would just make a constant loud rattle. There is a little advert to request pillows of your choice, after the first restless night we requested for better pillows. The staff tried to help but apparently the manager or whoever had the keys to the room with the pillows locked it and left. That's quite pointless considering it is a hotel. There were guests partying and making racket through to 5 A.M. This happened on 2 nights. None of the hotel staff attempted to solve the issue even though the guests were running through the corridors. Our 3 night stay was just restless. The food from the restaurant was not anything to talk about. Just satisfactory. Cutlery was not cleaned properly. The pictures of the room look better than it actually is. Would never go back here again.
Stayed 3 nights in Dec 2021
Response from Kind Regards Sadira Nayager General Manager on 24 Jan 2022
Good Day Thank you for your valued feedback on your recent stay at ANEW Hotel Hluhluwe. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please do allow me to apologise profusely for all the negatives that have occurred during your stay. I have addressed your feedback in a very serious light with the hotel team. As this is not the standard of the hotel or the stay experience we wish to give to our guests. Take care

8/10 Good

Daria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was well-situated on the main road halfway between maputo and Pietermaritzburg, which was exactly what we needed! The morning game drive was beautiful, though it is 15 min to the park entrance. Room was fine, though the AC made a lot of noise. Breakfast was so so.
Stayed 1 night in Apr 2021
Response from ANEW Hotel Hluhluwe on 22 Apr 2021
Good Day Thank you for your valued feedback on your recent stay with us .

6/10 Okay

Verified traveller

Liked: Staff & service
It was quite a pleasant stay. Staff was very friendly. Food was great. Good entertainment. The hotel rooms need some attention.
Stayed 2 nights in Nov 2020

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Mahle

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Had the most amazing time with the family. Beautiful place with amazing friendly staff; Hotel & Game Drives. Kindly improve on cleanliness please.
Stayed 2 nights in Feb 2020
Response from Sadira on 15 Mar 2020
Dear Mahle Thank you for you feedback.

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rondavel was very cute & great space to relax
We stayed in the rondavel. Lovely space, we had a fabulous time. We did stay over the Christmas period, and there were taxi's blaring music at 2am in the morning from the petrol station down the road. It's unfortunate that people are so inconsiderate, not the hotels fault, but still irritating that it's that noisy that we were kept awake all nights we were there. Also, if you're looking for quiet time to relax by the pool, that's not possible as it's always full of screaming children. Bring earphones and music to drown it out :) Besides that, we did really like the accom and breakfast was fantastic.
Stayed 4 nights in Dec 2019
Response from Sadira on 3 Mar 2020
Dear Jacqueline Thank you for taking the time and effort to provide us with your feedback on your recent stay at ANEW Hotel Hluhluwe It’s very much appreciated! It is always a pleasure having you. Guest’s perceptions of the service they receive whilst staying at our hotel is the only true Yardstick we have for measuring whether or not we have met their expectations. I can therefore, assure you that your kind comments are being used constructively to maintain and improve, where necessary, our guest service standards and facilities offered. Thank you for choosing to stay at ANEW Hotel Hluhluwe and we look forward to welcoming you back again soon. Yours sincerely, Sadira Nayager General Manager ANEW Hotel Hluhluwe

10/10 Excellent

Lino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with an excellent combination of nature and urban
Stayed 2 nights in Jan 2020
Response from Sadira on 23 Jan 2020
Good Day , Thank you for your valued feedback.

8/10 Good

Thore

Liked: Cleanliness, staff & service, room comfort
It’s a great hotel, but it’s getting older and I dont see they are doing anything to upgrade it. Food used to be good, but the last couple of times has not been acceptable. The prices are to high compared to todays standard. Lots of new great cheap lodges and b&b’s in the area, so watch out....
Stayed 1 night in Feb 2019
Response from . on 13 Aug 2019
Dear Thore Thank you for your valued feedback on your recent stay. You comments have been shared with the hotel team to ensure these areas are rectified , as you experience is not a true reflection of what the hotel has to offer. Kind Regards Sadira Nayager General Manager

8/10 Good

Thembani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from . on 13 Aug 2019
Dear Guest Thank you for your valued feedback on your recent stay. Kind Regards. Sadira Nayager General Manager

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient enroute to KRUGER or Hluhluwe reserve
Very convenient if goi g to Hluhluwe game reserve - just 15 minutes away. Currently being refurbished - and will be nice when finished. Pleasant pool area and gardens to relax in. Ate decent dinner in a la Carter section instead of the buffet offered. Have a tribal dance show which all the foreign visitors enjoyed.
Stayed 1 night in Apr 2019
Response from Sadira on 23 Apr 2019
Dear Allan Thank you for your review on ANEW Hotel Hluhluwe & Safaris We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.Your feedback is integral to our ability to continue to improve our service. We hope to see you soon, Kind Regards Sadira Nayager General Manager

8/10 Good

Norbert

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from Sadira on 8 Jan 2019
Dear Mr Norbert Thank you for your feedback , Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from . on 7 Jan 2019
Thank you very much for your review with regards to your recent visit to Anew Hotel Hluhluwe & Safaris.

10/10 Excellent

Subesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Amazing staff. Great facilities. Lovely food.
Stayed 4 nights in Dec 2018
Response from . on 2 Jan 2019
Good Day Subesh Thank you for your valued feedback. Regards Sadira

8/10 Good

David

Liked: Cleanliness, staff & service
Nice stop over.
We had a good stay at Anew which was in close proximity to Hluhluwe. Hotel is a bit dated and needs a refresh.
Stayed 1 night in Dec 2018
Response from Sadira on 1 Jan 2019
Dear David Thank you for your valued feedback on your recent stay. Kind Regards

10/10 Excellent

Valyrie, South Orange, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful rondaval accommodation with nice kitchen and back porches. Staff was helpful in booking game drives and excursions. Lovely facilities.
Stayed 2 nights in Jul 2018
Response from . on 8 Aug 2018
Good Day Valyrie Thank you for your review on your recent stay at Anew Hotel Hluhluwe & Safaris. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Kind Regards Sadira Nayager General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convienient location
A very pleasant overnight stay, relaxing and very good ambience.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing stay
Really disappointing for a protea or marriot group comparatively. Staff disorganised -unaware of basics of check in and check out.poor communication between staff.room was not preinspected -toilet was leaking could have been reported by housekeeping rather than the inconvenience of requesting a room change. No bar fridge in rooms so we had to drink room temp water in the rooms.no complimentary water and restricted toileteries. No room service menu. Staff actually chose to look through our personal belongings which is unacceptable. Not ideal for kids .the jungle gym area needs attention. Childrens pool is overlooked by the bar! We had a family room.reasonable size but no bath tub in room for bathing baby.bathrrom also small. Staff at breakfast donot greet guests except the chef who was actually very pleasant.

6/10 Okay

kim

Liked: Cleanliness, staff & service, property conditions & facilities
Like a travelodge
Rooms clean but no view at all. Was very disappointed to look and see a fence and a tree right against the window. Food was average. Safari was good. 3 hours not enough though. Hotel about 20 mins away fro Hluhluwe enterance

8/10 Good

Christina and Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel stay.
We enjoyed our stay at Protea Hotel. Hotel was neat and clean, food was great, staff were very friendly. Only issue we had was cold showers....not enough hot water for all the guests. That was disappointing.

8/10 Good

Verified traveller

Liked: Staff & service
Met our needs for the evening
The breakfast was very good. It was easy to find and very secure

10/10 Excellent

S, durban

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
fair
My husband and i thought that it was lovely we enjoyed the pool party food was a little expensive b/fast very nice

10/10 Excellent

themba

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Ingle

Liked: Cleanliness, room comfort
One night stay
The reception staff and waiters in lounge area were very friendly and polite. The lounge and reception area was very nice.on the day we checked out we spent the day in the longe waiting for somebody to arrive and the staff were so caring and really looked after us. The room was lovely and comfortable however the passage way carpets were very stained that is why did not give a perfect rate. Found the buffet dinner very expensive for what was served also found the chef rather rude

2/10 Terrible

SIMON, Grahamstown

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WHAT A DISSAPOINTMENT IN HLUHLUWE
I am usually a Protea Hotel fan and a prokard member for 4 years - but this hotel let the brand down terribly. The hotel rooms are extremely dated and dark and in need of a facelift. The bathroom was dirty and hooks on walls are loose and broken. (I have pictures is you would like them) and there where not enough towels or coffee cups in the room. I requested additional ones from reception and had to call twice to get them delivered. It seemed as if staff are on a permanent go slow (barring Derrick in the dining room - who was great) It felt like there was a lack of staff management and no direction. The supper was appalling - at a price of R 185.00 per head the only option was a basic buffet which was tough beef and hard boiled potatoes. The starter was a very small choice of salad table with what looked like yesterdays left overs. I am sadly disappointed in this hotel and would have been better off at a BnB in Hluhluwe.

10/10 Excellent

Stephen, Fort Worth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable & quiet
Excellent accommodations for the price and area. Our room was clean, comfortable and quiet (it was low season--so I cannot vouch for nose levels when the hotel is full). The bathroom had a spacious shower, no tub (not a problem for my visit). The restaurant provides an excellent breakfast buffet and operates for lunch and dinner. The pool area is nice. WiFi is available in the lobby lounge and dining area. The hotel provides gated security, with controlled access, for guest vehicles. The staff was gracious and accommodating from the beginning to end of our stay. We had a member of our travel party fall ill during our stay-- the staff arranged a far later than normal checkout to assist us. The hotel is convenient to Hluhluwe Game Park, offering a nice alternative lodging for those who do not desire to stay at a bush lodge. Guided safari drives are available from the resort. We found the hotel a convenient overnight before entering the park for a few days at a bush lodge. Overall, this hotel is an excellent value given price, accommodations, and area.

10/10 Excellent

manoj girdar, GREYTOWN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IT WAS EXCELLENT STAFF WAS VERY FRIENDLY AND ACCOMMODATING BREKFAST WAS VERY GOOD

10/10 Excellent

Lyn, Ballito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to the game park
We would recommend this Hotel to everyone. The staff were extremely professional and the service was excellent. The rooms were very comfortable and the quality of service cannot be faulted. We will be using this establishment again.

6/10 Okay

Kirsten, Durban

Liked: Cleanliness, staff & service
Stay at Protea Hluhluwe
amazing staff!! Had a tire blow out on the way there - Werner did all he can on a Saturday afternoon to try and source me a new tire. So impressed at his kindness and service. Even though he was off duty by the time we got there.

8/10 Good

Nondumiso, Newcastle

Liked: Staff & service, property conditions & facilities, room comfort
Our weekend with friends
I have to say that the staff was very friendly.Hlendgiwe in the kitchen area..served everyone with a smile,Mr Bethwell too . Really enjoyed our stay.The Zulu dance on Sunday..was also amazing.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Paid but not paid?
We made a booking through Hotels.com for a 3 Night stay for 3 Adults including complimentary breakfast at the Protea Hotel Hluhluwe Hotel and Safaris. When we checked in we were told that our reservation did not include any complimentary breakfast. The booking receipt from hotels.com clearly stated that we had a complimentary breakfast which we presented to the staff and they said they would rectify the situation. On our first morning we proceeded to have breakfast and after our breakfast we were handed a receipt stating that we would need to pay for our breakfast. We were furious and brought this to the attention of the staff and they apologised and rectified the situation. On our 4th day during check out we were handed a surprising receipt stating that we need to pay for our stay and breakfast which was totally absurd. We had to complain and eventually were told that it was an error in the system. We enjoyed our stay at the hotel, excellent breakfast, clean rooms, excellent location, however, the service received at times was really lacklustre leaving a bit of a bad taste at the end.