Ratings based on 78 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Aug-2014
Stayed for one week to attend a conference at conference center next door. The hotel was excellent; the daily breakfast was awesome and the health club was well equipped and available 24/7 with room key.
5 out of 5
Recommended
for Everyone
by A verified traveller from Kuala Lumpur

Convenient, safe and close to the congress venue

Posted 10-Aug-2014
Pros: comfortable and close to venue
Cons: Food to specify halal , provide direction of qiblah for prayer have bib pipe or scoop for cleansing in the bathroom
Location: didnt have much time to explore
Private, clean, comfortable, prompt, friendly staff ( room, consiege, frontdesk, room service, restaurant and others) , free internet and good spread of food.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Excellent hotel in Durban.

Posted 06-Aug-2014
Close to conference center and beach. Courteous staff.
5 out of 5
Recommended
for Everyone
by A verified traveller from CH-2024 St.Aubin-Sauges Switzerland

one of the better places I ever stayed !

Posted 02-Jul-2014
Pros: The staff, the super room ( 12th floor ), everything !
Cons: Dont see anything...
Location: Perfect location
What a pleasant, although "cool" place to stay ! Friendly, lovable staff from the Garage warden to the reception and concierges !
4 out of 5
Recommended
for Everyone
by Nokuthula from England

What you see is what you get

Posted 01-May-2014
Pros: Its posh looking and the rooms are posh too. Its comfortable and it takes the stress of travelling and moving about away as soon as you are in the hot
Cons: Night staff didn't seem to be anywhere and struggled to find one for assistance
Location: My stay was short (2 nights) and I was busy
The hotel was efficient and the service great. I had a last minute booking and everything was in place by the time I arrived a short time later. The hotel deserves its 5 star rating
5 out of 5
Recommended
for Families
by Zena from Canada

Posted 21-Apr-2014 on Hotels.com
Great stay. Food was excellent and well worth it. Not right next to beach. Renovations to lobby during stay were not disruptive. Very helpful staff. Downtown walk to Workshop probably not advisable in late evening as it did not look very safe.
3 out of 5
by Alberto from Miami

Hotel is overdue for renovations

Posted 19-Apr-2014
This hotel is not in the best location in Durban. Avoid it unless you need to be in downtown Durban. A better option would've been Umhlanga. Room furniture was very tired. Staff were mostly pleasant. Breakfast was good with some variety.
3 out of 5
Recommended
by Jaff from London

Nice hotel

Posted 15-Apr-2014 on Hotels.com
We used the Hilton as a stop over, it's being renovated which is not so good , service is slow but if you stay on a Friday then recommend the buffet dinner it's the busiest night. The service is slow, the decor is outdated and although comfortable rooms , it is in need of repairs. Could be a great deal better.
2 out of 5
by disappointment from Atlanta, Georgia USA

Hotel is not 5 star as listed.

Posted 16-Mar-2014
Pros: Absolutely nothing
Cons: Everything
Location: stadium
Hotel needs to be refurbished. I am a diamond member(Hilton Honors) and the service was still poor. Everything or item needs to be updated including the business center. But I do not fault the staff, because poor operation begins at the top and triggers down to the staff(ripple affect). Please look for other hotels in Durban. paying customer with much disappointment.
5 out of 5
Recommended
by A verified traveller

Nice property

Posted 26-Feb-2014 on Hotels.com
Great selection for breakfast and lunch buffets. Dedicated staff.