Ratings based on 207 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller

Close to Conference hall

Posted 29-May-2015
Pros: Leaving and going home
Cons: Service and repair of many Airconds, hotel is driven to the bottom
Room was very Cold the Aicond did not work it took hours to get a heater. Calling reception did not help had to go down to talk eye to eye to get them to understand suppose to be 5 star but they should reevaluate that.
3 out of 5
by A verified traveller from Pretoria

Not holding living up to the standards of brand

Posted 26-Mar-2015
Pros: Localtion close to conference center.
Cons: Drastic overhaul of minor details making a five star facility memorable.
Terribly poor and neglected service. By no means at five star standards. Four at most.
3 out of 5
Recommended
for Business Travellers
by Gerhard

This traveller left a rating score only Posted 21-Mar-2015 on Hotels
4 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 17-Mar-2015 on Hotels
5 out of 5
Recommended
for Business Travellers
by A verified traveller

För affärsresenären

Posted 23-Feb-2015 on Hotels
Utmärkt hotell för affärsresenären.
4 out of 5
Recommended
for Couples
by Maheshini from UMKOMAAS

HOTEL UPGRADE

Posted 17-Feb-2015 on Hotels
OKAY-ROOMS MUST UPGRADE
4 out of 5
Recommended
for Couples
by Tyrell from Umhlanga

Service is what makes the stay great.

Posted 16-Feb-2015 on Hotels
The staff were great which was the highlight of the stay. It was a surprise for my wife which they were more than happy to help me with. From check in to check out they were great help.
5 out of 5
Recommended
for Business Travellers
by Jill from Cape Town

Really good hotel with top class service.

Posted 09-Feb-2015 on Hotels
I asked for a quiet room on a high floor with a sea view and that's what I was given. The hotel itself is beautiful inside. However, I found the room to be less than 5 star standards. I would have called it a good 4 star room. There was nothing wrong with it but I found it was missing the little extra's that should set it aside from a 4 star. One thing I was surprised it was missing was a bath robe and slippers. The bed was extremely firm but I did manage to sleep on it. But as for the pillows, they were hard as rocks. At 11pm I had to call housekeeping to ask for softer pillows as the ones I was trying to sleep on gave me a migraine. As for service, it was incredibly good. Everyone seemed genuinely happy to assist. I appreciate everything the staff did and I must say this hotel is like chalk and cheese compared to the Cape Town Hilton where I had an absolutely horrific stay.
3 out of 5
Recommended
for Couples
by Pranesh from Port Shepstone

Not a 5 star

Posted 05-Feb-2015 on Hotels
This is a 4 star hotel masquerading as a 5 star. Definitely not five star. Second stay here and it hasn't improved in past three years. Food was still not up to scratch. The fillet steak was hard, and felt more like rump. Breakfast was a mess with cheap yogurts probably from local supermarket... this is not 5 star quality. They need to send their staff and management for training to proper five star hotels. The Beverly Hills and Oyster Box are far better offering better quality of service. Stayed here because I had to attend a function at ICC, otherwise I'd give this place a miss.
5 out of 5
Recommended
for Personal Event
by Bent

This traveller left a rating score only Posted 03-Feb-2015 on Hotels