The hotel is the largest in Kumasi and definitely provides a level of comfort. Location is good, the restaurants have good food options and there are enough opportunities to distract at the pool, tennis curt, bar. The rooms are ok, some maybe a little tired. I never understood why a place like that would use carpet on the floors. Wooden or stone floors would be more suited for the humid environment.
"Stay Away From the Rip-Off Artists Who Run Sir Max"
Several friends recommended Sir Max Hotel. Not anymore. Expedia should consider dropping them from the inventory. When we arrived after 8:00 pm, the staff claimed that Expedia had cancelled our reservation for some unknown reason, but knowing that we were tired they could put us up for the night in different rooms, and yes we now would have to pay cash, but we could sort it out in the morning. Supposedly no other rooms were available. Internet access was not good at the hotel; our phone network was cutting in and out, and it was the Easter weekend, so we could not get in touch with Expedia. They said, we did not need to worry about Expedia: they would take care of everything. The day after we left and got to another location with internet, I received our usual "how was your stay?" email from Expedia and knew I had been scammed.
Expedia was wonderful. They persevered until they got through to someone at Sir Max Hotel who then affirmed a "double-booking." Expedia credited our credit card immediately, but this was, of course, the cheaper, on-line rate. In the meantime, Sir Max Hotel had collected full fare from us - which was two "deluxe" rooms for four nights. Whatsmore, as far as I can tell, Sir Max management intended to collect the money from Expedia as well as the cash I paid them. I have not been able to connect with anyone at the hotel since that time.
The good points:
Hotel was clean, bedroom was decent with both A/C and ceiling fan. Pool looked fine with a small well stocked bar.
The google map on the hotel website was 3-4 miles out of position along the main Sunyani road under construction. The phone number listed on their site "doesn't exist" so we spent an hour up and down the road looking and asking for the hotel.
The worst was the restaurant. A marvellous menu, beef, chicken, pork, prawn dishes, noodle and rice dishes, a freely complete menu. However when we tried to order they had none of it. The only meals they could do was chicken fried rice or chicken and vegetable noodles and a spaghetti bolognese! Another group of 3 walked in and were handed the same extensive menu without being told that there was almost nothing available. They were still deliberating what to choose as we left.
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