3 restaurants, breakfast, lunch, dinner served; Japanese cuisine
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Reviews of Crowne Plaza ANA Kushiro, an IHG Hotel

3.5 out of 5
Crowne Plaza ANA Kushiro, an IHG Hotel
3-7 Nishiki-cho, Kushiro, Hokkaido

Reviews

8.6

Excellent

Rating 10 - Excellent. 161 out of 343 reviews" "
Rating 8 - Good. 128 out of 343 reviews" "
Rating 6 - Okay. 36 out of 343 reviews" "
Rating 4 - Poor. 14 out of 343 reviews" "
Rating 2 - Terrible. 4 out of 343 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ka Man

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staffs but not a great choices for breakfast buffet in the hotel's restaurant. Hotel car park is full and we need to park somewhere outside.
Stayed 1 night in Dec 2023
Response from nkano on 10 Jan 2024
Thank you very much for staying at the ANA Crowne Plaza Hotel Kushiro.We thank you again for taking time out of your busy schedule to answer our questionnaire.We apologize for any inconvenience caused by the breakfast and parking lot.We will report your evaluation and feedback to all sections of the hotel and share them with our guests.We will continue to work hard to create a comfortable and welcoming space for you to spend your stay with us, and to provide you with heartfelt hospitality to ensure your complete satisfaction.We look forward to welcoming you again.

6/10 Okay

Alice

Travelled with partner
The is a very old and dated hotel that is in dire need of a renovation. The rooms were small by Crown Plaza standards and the morning breakfast offered very limited choices for those who prefer Western food. There were quite a few Western guests at the hotel during our stay, so they have a clientele that is pretty international. Even the quality of the Japanese breakfast was far from impressive. We have been traveling for three weeks in Hokkaido and have sampled many Japanese breakfasts. This was one of those at the lower end of the scale. There is a car park for those who drive, but it is not free. Nearby, there is a market with quite a variety of restaurants, especially in the evening when more open up. Unfortunately, none of the restaurants offer English menus so you just have to go with the photos and hope for the best. We fared quite well with the picture pointing and enjoyed three meals there.
Stayed 4 nights in Oct 2023
Response from Oguchi on 30 Oct 2023
Thank you very much for staying at ANA Crowne Plaza Kushiro.We would also like to thank you for taking the time to share your impressions during your stay with us.However, we apologize for any inconvenience caused as the hotel did not meet your expectations regarding the aging of the hotel and the breakfast.We will share your valuable feedback with the relevant department managers and use it as a reference for future service improvements.If you have any other concerns, please let us know at any time.All of our staff look forward to seeing you again.

10/10 Excellent

LIU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay.
Watching fireworks from room window facing river. Wonderful experience.
Stayed 3 nights in Oct 2023

10/10 Excellent

Alice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in depressing area
Stayed 2 nights in Jun 2023

10/10 Excellent

Michael, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Ok for one night
Stayed 1 night in May 2023

8/10 Good

Leng Seow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review of one night stay at Crowne Plaza ANA Kushi
I just want to stay overnight after arriving in Kushiro before going to other places. The srvice, room, etc. are fine, except that I find the room rather samll, even for a single person.
Stayed 1 night in Feb 2023

8/10 Good

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the breakfast, Japanese buffet style. Food I did get was not hot. Did not like the mattress. I paid for breakfast when I bought the reservation, the Hotel did not receive this payment and I had to pay again. Thank You, Gerald Overson
Stayed 1 night in Sep 2022

10/10 Excellent

Yoshikazu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Air conditioning didn't work. Staff told us to turn it off and it would put out cold air. Staff then brought us a "portable AC" but it was really just a fan. I am American but can read Japanese so I could see they were misleading us. Very disappointing.
Stayed 1 night in Jun 2020
Response from ANAクラウンプラザホテル釧路 on 19 Jun 2020
Thank you for staying at ANA Crowne Plaza Hotel Kushiro. Also, I would like to thank you for your continuous survey, even though you are busy. We will take the comments we have received seriously and will strive to improve our services in the future. We sincerely look forward to your visit again.

10/10 Excellent

Jun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is very good.
Stayed 1 night in Mar 2020
Response from ANA Crowne Plaza Kushiro on 16 Mar 2020
Thank you for taking the time to post your valuable feedback. We appreciate your kind comment. We hope to welcome you back in near future.

6/10 Okay

Verified traveller

Stayed 4 nights in Feb 2020

10/10 Excellent

Carson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort and clean. Close to places of attraction with ocean view. Within easy walking distance to JR station. Parking is available.
Stayed 2 nights in Sep 2019
Response from Front Office on 4 Oct 2019
Thank you for using ANA Crowne Plaza Hotel Kushiro. Thank you again for your great evaluation. We would be very happy if we could help you with your wonderful memories. We will continue to make further efforts to create a satisfying hotel space. We are looking forward to seeing you again.

8/10 Good

JY, Singapore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
You can choose a room that faces the Pacific Ocean.
Stayed 1 night in Jun 2019
Response from Front Office on 8 Jul 2019
Thank you for staying at ANA Crowne Plaza Hotel Kushiro. Also, I think that I am busy, but I would like to thank you for your valuable feedback. We aim to be a hotel that can be satisfied from now on, and will continue to improve our service. We look forward to seeing you next time.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Nothing really outstanding or offensive. A regular hotel for this price.
Stayed 1 night in Jun 2019
Response from Front Office on 8 Jul 2019
Thank you for staying at ANA Crowne Plaza Hotel Kushiro. Also, I think that I am busy, but I would like to thank you for your valuable feedback. We aim to be a hotel that can be satisfied from now on, and will continue to improve our service. We look forward to seeing you next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
as a whole , we enjoy a pleasant stay. The place is clean and spacious.
Stayed 1 night in May 2019
Response from Masao on 23 May 2019
Dear guest, Thank you for choosing to stay with us at ANA Crowne Plaza Kushiro. Our team is very happy to hear you enjoyed your stay. We appreciate your kind comment and valuable remark. We're looking forward to welcoming you back in near future. Sincerely, Masao Ishibashi Front Office Manager ANA Crowne Plaza Kushiro

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, service, amenities and good room.
Good location and great service. Liked the lounge area with free coffee & tea, laundromat and hot spring in the basement. Room was generally good but if the towel bar was better placed it would have been even better.
Stayed 3 nights in Feb 2019

8/10 Good

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

10/10 Excellent

Siong Lye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunrise At Kushiro
It was our last stop before boarding our flight home to Singapore. As we arrived late, about 5pm, we could not plan any day trip to see more of Kushiro. But we manage to taste the seafood at Fisherman wharf. Bus ride to airport was smooth but would have prefer to drive if we had known it earlier that returning rental is very simple. Will stay for extra day in our next trip there. A nice place to watch the Sunrise.
Stayed 1 night in Jul 2018
Response from Masao on 29 Aug 2018
Dear Siong Lye, Thank you for your kind feedback and for staying with us. We are glad to hear you enjoyed Kushiro City's sunset view. We are looking forward to seeing you again soon. Kind regards, Masao Ishibashi Front Office Manager

8/10 Good

joseph

Liked: Cleanliness, property conditions & facilities, room comfort
Would Stay Again
Nice room over looking the river/out-to-Sea area. Dinner /breakfast fine. Would stay again.
Stayed 1 night in Jul 2018
Response from Masao on 29 Aug 2018
Dear joseph, We would like to thank you for choosing to stay with us, and also for your very kind feedback. We're glad to hear that you enjoyed the view from your guestroom. We are looking forward to seeing you again soon. Sincerely yours, Front Desk

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We liked staying here.
We liked the location of this hotel, near MOO and the bus station.
Stayed 4 nights in May 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Room with poor ventilation
I think it’s strange for the centralised heating/ac to be switched off in the rooms. The local clientele might be familiar with this practice but as an international brand, I think that the centralised heating/ac should have been switched on and its usage left to the discretion of guests. With no means to open the windows to allow circulation of air, the room was pretty stuffy. This was especially so in the night. Luckily, I only stayed for one night.
Stayed 1 night in Jun 2018

10/10 Excellent

CP, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice modern hotel in Kushiro
Came to visit the tancho. Really love the modern hotel with view of the port. Room came with many beauty facial stuffs and mask was a nice touch. Hotel also provides humidifier to clean the air and provide moisture. Easy to walk around and enjoy the morning fog. Fish market is nearby and walkable. Car park access in basement is convenient. Nice.
Stayed 1 night in Jun 2018
Response from Reservation on 12 Jun 2018
Dear CP, Thank you for choosing to stay with us. We are truly happy to receive your kind feedback. Also, we"re glad that you liked our room and amenities. We hope you enjoyed Tancho cranes. We are looking forward to welcoming you back soon. Warm regards,

10/10 Excellent

Keng Chuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Stay
Stay is superb. Nice breakfast.
Stayed 2 nights in Mar 2018
Response from Front Desk on 12 Mar 2018
Dear Keng Chuan, Thank you for your kind feedback and for staying with us. We are happy to hear you enjoyed your stay and breakfast. We are looking forward to seeing you again soon. Sincerely yours

10/10 Excellent

Bill, Brisbane QLD AUST

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cruise Ship Catch-up
Due to airline and weather disruptions in Australia 8 couples missed the cruise ship in Yokohama. Therefore, we needed to book extra accommodation in Yokohama and Kushiro and flights into Kushiro. Although the larger cruise ships like the Diamond Princess berth at Kushiro Wharf No 4, a 15 minute and 1,970 yen taxi ride from Crown Plaza, some smaller cruise ships might berth in front of Crown. The Assistant Manager on the front counter was very helpful in ascertaining information about the ship and arranging taxis for all to the ship.
Stayed 1 night in Sep 2017
Response from Masao Ishibashi on 14 Sept 2017
Dear Bill, We would like to thank you for choosing ANA Crowne Plaza Kushiro, and also for your very kind feedback. We're excited to hear that you enjoyed our main dining restaurant, Del Nord. We are sorry to hear about your booking error. For next time, please call us or book direct online because there are plans which you can cancel with no penalty fee. Thank you for taking the time to post your valuable feedback We look forward to welcoming you back in future. Sincerely, Masao Ishibashi Front Office Manager

4/10 Poor

Mei Hua

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Switch to Smoking Room during Reservation process
Efforts by staff to clear up the smoke from a smoking room wrongly provided were ultimately successful but the damage was already done.
Stayed 1 night in Aug 2017
Response from Hotel Staff on 30 Aug 2017
Dear Mei Hua, Thank you for choosing ANA Crowne Plaza Kushiro. I sincerely apologize that we weren't able to provide you a requested non-smoking room at check in. We appreciate that you brought this to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. We hope to have the opportunity of welcoming you back in the future. Again, thank you for sharing your comments. Sincerely, Masao Ishibashi Front Office Manager

8/10 Good

Aisha, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable rooms; great service
Hotel staff: extremely helpful! Although a staff who served me at 10:30pm spoke and understood little English, he tried to take care of my needs and tried to serve me to the best of his ability. Despite spending a lot of time to try to get my message across (patiently communicated for 45mins), I felt that he was very sincere in trying to help. Also, staff will happily assist in making bookings (I wanted to book a chartered taxi and they managed to get me a reasonable price). Hotel condition: a little old, but good value for money. Rooms: comfortably large for the most basic room type (Japan-specific). Request a room with a sea view. Convenience: not far from train station, but a car/taxi is still required Breakfast: had quite a variety. I especially loved the soba noodles and scrambled eggs/omelette! Tip to English-speakers: try to raise a query between 10am and 9pm for a smoother result
Response from Masao on 28 Apr 2017
Dear Aisha san, Thank you so much for your recent stay with us. We are sincerely sorry about our front staff's English communication skill was very poor so you had to spend so much of your time during your stay. We're really appreciated your patience, and we are currently trying to improve that area by educating our staffs. Thank you again for your kind comment, and we are looking forward to welcoming you back in the future. Sincerely, Masao Ishibashi Front Office Manager

6/10 Okay

Lynette

Liked: Property conditions & facilities, room comfort
Expected more
We've stayed in a couple of Hokkaido hotels and found that the international chains here have left a lesser impression on us than the local chains. Not that it's bad but I think from a value perspective, we expected more. Crowne Plaza Kushiro was conveniently located for some of the nearby eats like Washo market and the Fisherman's Wharf MOO place. Our twin corner room provided sufficient space for our family of 4 (2 young kids) but housekeeping was mediocre and breakfast so-so. On-site parking was unavailable both nights due to events so we had to park at the next building. Front desk was pleasant. Might rate it better if it had an onsen.

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cozy and quiet. Several restaurant and patisserie, useful in a very quiet town.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Shig

Liked: Cleanliness

8/10 Good

pascal, Paris, FR

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, poor service
Great hotel, good location, free parking Terrible service though, staff barely spoke or understood English, had to communicate in Japanese, they did not want to help in booking//confirming my flight ticket.. And only gave me my breakfast free coupons not at check in but after I insisted on the day of breakfast
Response from General Manager on 23 Aug 2016
Dear pascal, Thank you for bringing this to our attention. We value your feedback very much, and are sorry that this stay did not meet your expectations. I have noted your comments and we will make every effort to provide you with an improved experience during your next stay with us. We hope to welcome you again soon. Sincerely yours,

8/10 Good

Mohamad Zahid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel.
it was a relaxing stay as I used it for a break from all the trekking that was done. A bit of a walk from the train station but I think facilities wise it is good enough.
Response from Hotel Staff on 25 Jul 2016
Dear Guest, Thank you for staying at ANA Crowne Plaza Kushiro, and we're appreciate your feedback. We hope you had a relaxing stay with us. We are looking forward to welcoming you back soon. Sincerely yours,

10/10 Excellent

Mark, Pittsburgh pa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After bike breakdown, good spot to get mojo back
Great spot after a hectic previous when my harley had broken day and spent day fetting back on the road. Service was superb, room was truly no smoking. Had water view and with open windows, temp was just right. We ate at the fish BBQ write outside hotel on river. A hoot, you buy tickets, pick your seafood, veggies, spirits if desired snd sit at charcoal BBQ and cook it. Don't worry, staff will help. Met another harley rider here too.
Response from Hotel Staff on 5 Jul 2016
Dear Mark, Thank you for taking the time to post your feedback and very helpful information. We're very excited to hear you enjoyed your stay in Kushiro city. Also, we would like to thank you for being very kind and patient with us during your stay. We hope you have a safe onward journey, and have a wonderful bike ride in Hokkaido! Arigato gozaimasu. Warm regards, Megumi Serita Front Desk

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in industrial town
Nothing against the hotel but wrong place for tourism.
Response from Front Desk on 16 May 2016
Dear guest, Thank you for choosing to stay with us. We also would like to thank you for your valued feedback, and are sorry that this stay did not meet your expectations. Please have a safe onward journey, and we hope to welcome you again soon. Sincerely,

10/10 Excellent

Myriadgreen, Bristol UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfortable hotel!
We stayed here for two nights as we wanted to go and see the red-crowned cranes nearby. The staff, like all Japanese hotel staff we met, were friendly and spoke enough English to get checked in and get some decent food (we ate in the Japanese restaurant in the hotel, it was good!). The room was a decent size, beds very comfortable, and a good view of the river. We even saw two eagles sitting on the ice on the river! For an amazing breakfast, head to the fish market near the station, buy a cheap bowl of rice and then chose your sashimi from one of two stalls. Amazing and fresh!
Response from Front Desk on 15 Feb 2016
Dear Myriad Green, Thank you for choosing to stay with us at ANA Crowne Plaza Kushiro. We are excited to know that you fully enjoyed Kushiro. It was great you were able to see eagles! We're sorry that we weren't able to communicate with you in fluent English. We are learning English as a team in order to serve guests more efficiently. Thank you for your high rating and kind comment. We're looking forward to welcoming you back soon. Sincerely yours,

8/10 Good

Pearl, Singapore

Liked: Staff & service, property conditions & facilities, room comfort
Spacious room with good view of the harbour.
Overall a nice hotel with a great view of the ocean. Rooms are big and spacious and nice location near MOO which the airport bus stops. Also walking distance (approx. 10 to 15 min) to many good food, for e.g. to the Washo Market and the Kushiro JR station. The only disappointment was the house keeping where we thought was not up to usual hotel standards. The bed sheets were not properly tucked in a smoothen out, extra pillows and bolsters were left in a corner instead of being placed neatly back on the bed. Room slippers were also left strewn on the floor as how we had left it instead of being placed neatly.
Response from Hotel Staff on 12 Mar 2016
Dear Pearl, Thank you for choosing to stay with us at ANA Crowne Plaza Kushiro. We’re very happy to hear you enjoyed the view and the guestroom. Please accept our sincere apologies for the unpleasant housekeeping experience during your recent stay. We are taking action internally to correct and improve on this shortcoming. We appreciate your patronage and feedback which will help us move closer to our goal of providing a great experience for our guests. We hope to have the opportunity of welcoming you back in the future. Yours sincerely,

8/10 Good

A., Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Good location for dinning. Reasonable size room in Japan. As usual clean room.
Response from Front Desk on 15 Oct 2015
Thank you for choosing to stay with us at ANA Crowne Plaza Kushiro, and also for your high rating. We are delighted to hear you like our restaurants and guest room. We hope to welcoming you back in near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Dennis, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Huge room, wonderful view, a little far from the JR station (20 minutes walk).
Response from Hotel Staff on 18 Jul 2015
Thank you for choosing ANA Crowne Plaza Kushiro and for sharing your feedback. We are very happy to hear that you enjoyed our guest room with the view. We hope to have the opportunity of welcoming you back in the in the near future. Yours Sincerely,

8/10 Good

Ying Chui, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food & good service
Nice ocean view. Excellent food in their restaurant. Good service. It would be perfect if the hotel provides shuttle service to Kushiro railway station.
Response from Hotel Staff on 13 Jun 2015
Dear Ying Chui, Thank you very much for choosing to stay with us. We are appreciated your kind comments and favorable rate. About the shuttle service, we are addressing it with the relevant departments in order to improve future guest experience with us. We hope to welcoming you in near future. Sincerely,

10/10 Excellent

Mr Kwong Kwok Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Kaori

Stayed 1 night in Feb 2024
Response from ANAクラウンプラザホテル釧路 on 22 Mar 2024
この度はANAクラウンプラザホテル釧路にご宿泊頂きまして誠にありがとうございます。大変お忙しい中、ご感想をお寄せ頂き心より感謝申し上げます。少しでもご不便をお感じになることがおありでしたら、いつでもすぐにスタッフまでお声掛けくださいませ。これからもスタッフ一丸となり、お客様が安心してお寛ぎいただける、より良いサービスをご提供させて頂けるよう日々取り組んで参ります。またのご来館を心よりお待ちいたしております。