This hotel was a terrific value. Their rooftop onsen was really special and the hotel has many amenities, including a manga library upstairs, free udon at night, yukata, a massage therapist, etc. The staff were very kind and helpful, and one of the clerks spoke English better than almost anyone I've ever met in Kyushu (she had never even lived in the U.S.!) The hotel is located across from the bus center and 2 blocks from the trolley, which is just a few stops from the Train Station. It's only 2 blocks from a bustling (and fun!) shopping arcade and a 5 minute walk to Kumamoto Castle. We had a great time!
Quality of building, cleanliness and staff all good.
Sorry to say I didn't enjoy the bed. The 2 pillows were poor. One like a gravel filled bag the other so soft it didn't support my head at all. The cover for the duvet caused it to continually slip off the bed.
V good breakfast quality, quantity and variety.
Hotel is located just in front of the bus station. There is a shopping arcade beside the building. Shops and restaurants are open until late at night. The hotel itself is very clean. The staff are friendly and speak good english. The room is huge for 3 persons. They even have 2 televisions in the room. Separate rooms for the toilet and bath area which is just great. Love this hotel! Definitely value for money!
So easy to get to from the train station on the tram. Use the tram to go to other locations. Room comfortable, in proportion to other Japanese hotels, as expected from descriptions. Breakfast plentiful with a variety of typical Japanese offerings. Great variety of breads. The mall has a variety of stores / very comfortable location for those on foot. WiFi reliable.
TravellingTexan from Houston
Our property is convenient for both business and leisure stays. We are walking distance to shops, restaurants, and we are …More
The Ark Hotel is an excellent value for the single tourist or business traveler. Contrary to other reviewers, I found the staff courteous, polite, and helpful. No, not all of them are fluent in English, but you should only expect this in a 5-star establishment. Mutual respect goes a long way in bridging any communication gap. Breakfast is a combination of traditional Japanese dishes and Western fare, and there are many choices that should satisfy almost all tastes. If breakfast is not included in your quoted room rate, coupons can be purchased at the front desk for 1000 Yen each, which is much less expensive than a visit to the local Starbucks. At least one cab is always on duty outside, and the fare to/from Kumamoto station is about 1200 Yen. City bus stops are also nearby.
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