Ratings based on 153 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from bangi

Nice and Comfortable Bed

Posted 28-Aug-2014
Pros: Location
Cons: Perfect
Location: The roof top seafood is nearby and the old china town
we stayed in Pullman for 3 nights. The room given to us was super big with a king comfortable bed. the toilet is super big with good water shower and a bath tub. Location wise is good and walking distance to food court and the surroundings. I would recommend this hotel and would definitely stay here again in our next visit to Kuching.
4 out of 5
Recommended
for Everyone
by A verified traveller from kl

Central

Posted 23-Aug-2014
Great hotel near waterfront. Stayed for a business trip
Comment from Hotel Management
28-Aug-2014 by Pullman Kuching, Hotel Management
Dear dee, Thank you for your review and we are delighted to hear that you stayed your stay at Pullman Kuching recently. We would love to have you as a regular guest here and we sincerely hope to see you again in the near future. Thank you. Best regards, Borhan Bin Salleh Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from malaysia

Hotel located at city centre, near to river front

Posted 21-Aug-2014
Pros: comfortable.
Location: morning and evening walk , shopping and galleries are nearby.
well known hotel, easy transportation, room service staff very helpfull.
Comment from Hotel Management
24-Aug-2014 by Pullman Kuching, Hotel Management
Dear Mr Jamal, Thank you for your review on Expedia and we are delighted to hear that you enjoyed your stay with us. Once again, thank you for your review and we sincerely hope that you would come back to stay with us again in the future. With warm regards, Borhan Bin Salleh Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Quality hotel

Posted 13-Aug-2014
Pros: Space, calm, pool
Location: Easy walk to town, fascinating shops and Chinese temple. Walk by the riverside a bit dull. Taxi to Baku national park Mongkos longhouse
Close to river and ferry to local eating places, also Top Court eating and town centre. Room spacious and view excellent, nice pool and excellent varied breakfasts. Did not eat at hotel in evening due to availability of local cuisine so cannot comment on restaurant.
Comment from Hotel Management
19-Aug-2014 by Pullman Kuching, Hotel Management
Dear Valued Guest, Thank you so much for your review and we are pleased to hear that you enjoyed your stay with us here at Pullman Kuching. Your comments inspire us to strive harder in servicing our guests, hence your feedback is of great value to us. We hope you would come back to stay with us at Pullman Kuching in the near future and we look forward to serving you again soon. With warm regards, Borhan Bin Salleh Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Nice, cosy and warm hotel.

Posted 02-Aug-2014
Pros: Friendly staff and management made you feel warm like home.
Cons: The wifi signal is weak and should not limit only 500 mb per day.
Location: There are fast food and restaurant, riverside where you can take a stroll and there are a few shopping mall.
I would strongly recommend this hotel to all the traveller. The hotel staff ranging from service staff to the top management like assistant manager Ms Susanna and the general manager Mr Felix they are very friendly,care, warm and address to all the customer needs and both of them is very efficient in their work. Whenever they see customer, they will greet them and check with them if everything is okay, this made me feel warm. All the staff are very well train and they speak very good English which is the most important for travellers like us. The cleanliness of the room is excellent, hotel room is big and spacious with nice night view everything is fully equip. Hotel facilities are great. It is very safe to stay here because every level you go, you need to use the room card key to access to the lift, which is important, allowing travellers to have a peace of mind. This hotel is very convenient where you can easily walk to the restaurant, the riverside or the shopping mall without getting a taxi - all within walking distance. I will come back to this hotel again. Lastly I would say well done PULL MAN keep up the good job cheers!
Comment from Hotel Management
19-Aug-2014 by Pullman Kuching, Hotel Management
Dear Ms Serene Ng, Thank you for your wonderful and kind review of Pullman Kuching. We very much appreicate your kind feedback as it would encourage our staff to strive harder in servicing our guests. Our new General Manager, Mr Felix Yeo is very customer focused and Ms Susanna Tan is definitely working hard to ensure that every guests that stays at Pullman Kuching, leaves with a memorable experience. Nevertheless, her hardship turly deserves recognition by the management. We would love to have you as a regular guest here at Pullman Kuching and we sincerely hope that you would come back again in the future. With warm regards, Borhan Bin Salleh Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Penang, Malaysia

Nice hotel worth staying

Posted 31-Jul-2014
Pros: Clean, spacious room, friendly staff
Cons: If the swimming pool can be turned to crystal-clear blue
Location: Adjacent to the hotel is Hills Shopping Mall making life style shopping easy and relax. The restaurants are great too!
It gives you excitement the moment you step into the lobby. Spacious with nice layouts. Nothing bad you can say about it, only commendations.
Comment from Hotel Management
19-Aug-2014 by Pullman Kuching, Hotel Management
Dear Mr Kent, May I begin by thanking you for your kind review of Pullman Kuching and we very much appreciate your comments. We sincerely hope that you would come back to stay with us again in the future and we look forward to serving you again soon. With warm regards, Borhan Bin Salleh Guest Experience Manager
1 out of 5
by A verified traveller

No concept of service

Posted 20-Jul-2014
Arrived and checked in without receiving the usual genuine welcome that I have usually experienced when I visit Kuching. Sent to a room on the eight floor to find the corridor smelling of cigarettes. Returned to the desk to ask whether they had non-smoking floors. Changed to the fifth floor without any apology. The lack of personal acknowledgement was astounding, My new room was at they of the corridor and had constant noise coming from the air-conditioning plant outside the room. This noise was replaced by more noise when I turned on the room air-conditioning. Set at high the room temperature only got down to 24 degrees but I could not hear the TV on this setting. On the low setting the temp was 26 degrees. Tried the restaurant for breakfast to find similar lack of personal acknowledgment from staff, along with a broken toaster and disappointing food. Tried room service breakfast the next day, to be given bread that was not toasted, pods with melted butter and a mug of cold coffee with cling wrap on it. Will not be returning.
Comment from Hotel Management
19-Aug-2014 by Pullman Kuching, Hotel Management
Dear Valued Guest, We would like to thank you for your review of your previous stay with us and please accept my sincerest apologies for the late reply of your review. Pleaes accept our sincerest apologies for falling short on our services during your stay with us previously. We hope you could give us another opportunity to redeem your trust back. Once again, thank you for your review and we sincerely hope that you would come back to stay with us again soon. Best regards, Borhan Bin Salleh Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from malaysia

Great , convenient and relax

Posted 17-Jul-2014
The hotel is located in good location. Near by a lot of restaurant and tourist attraction by walking distance.
Comment from Hotel Management
28-Aug-2014 by Pullman Kuching, Hotel Management
Dear randall, Thank you for review and we are pleased to hear that you enjoyed your stay with us. We sincerely hope that you would come back to stay at Pullman Kuching during your future visit to Kuching, Sarawak. With warm regards, Borhan Salleh Guest Experience Manager
4 out of 5
Recommended
for Everyone
by Andrew from Petaling Jaya

Easy access to City centre

Posted 27-Jun-2014
Pros: Centrally located and within easy walking distance to many places.
Cons: Staff attitude
Location: Heritage Trail/Riverbank Walk/
Other than being given a smoking room when I requested for non-smoking, it was good. The room was subsequently changed.
Comment from Hotel Management
28-Aug-2014 by Pullman Kuching, Hotel Management
Dear Andrew, Thank you for your review. We are delighted to hear the quick action from our employee in changing your room from a smoking room to a non smoking room. We sincerely hope that you would come back to stay with us again in the near future. Best regards, Borhan Salleh Guest Experience Manager
4 out of 5
Recommended
for Everyone
by HC from Singapore

Hotel at Cat City Central

Posted 24-Jun-2014
Pros: Room view. My room is facing the river side. I can see the sunset and night view. The Hotel also have Gym and Swimming Pool facilities.
Cons: The access card system for room and lift.
Location: Can enjoy a cheaper seafood dinner. There is one place called Car Park restaurant (behind OCBC building). Enjoy shopping at mall which linked to hotel
Average the hotel is Ok. The Hotel staffs is helpful and friendly. But the access card for lift/room is disappointing. They system will automatically deactivate the card even you haven't check out yet. You must go to counter every time to activate it if can't access.
Comment from Hotel Management
19-Aug-2014 by Pullman Kuching, Hotel Management
Dear HC, Thank you for your review and we have taken notice of your unpleasant experience during your previous stay with us. We are in the midst of rectifying the Room keys issue and we are working hard to ensure that the key cards works for every guests that stays with us. We hope that this experience will not deter you from choosing to stay at Pullman Kuching and we look forward to your your future visits to Kuching, Sarawak. Best regards, Borhan Bin Salleh