Ratings based on 138 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller

No concept of service

Posted 20-Jul-2014
Arrived and checked in without receiving the usual genuine welcome that I have usually experienced when I visit Kuching. Sent to a room on the eight floor to find the corridor smelling of cigarettes. Returned to the desk to ask whether they had non-smoking floors. Changed to the fifth floor without any apology. The lack of personal acknowledgement was astounding, My new room was at they of the corridor and had constant noise coming from the air-conditioning plant outside the room. This noise was replaced by more noise when I turned on the room air-conditioning. Set at high the room temperature only got down to 24 degrees but I could not hear the TV on this setting. On the low setting the temp was 26 degrees. Tried the restaurant for breakfast to find similar lack of personal acknowledgment from staff, along with a broken toaster and disappointing food. Tried room service breakfast the next day, to be given bread that was not toasted, pods with melted butter and a mug of cold coffee with cling wrap on it. Will not be returning.
4 out of 5
Recommended
for Everyone
by A verified traveller from malaysia

Great , convenient and relax

Posted 17-Jul-2014
The hotel is located in good location. Near by a lot of restaurant and tourist attraction by walking distance.
4 out of 5
Recommended
for Everyone
by Andrew from Petaling Jaya

Easy access to City centre

Posted 27-Jun-2014
Pros: Centrally located and within easy walking distance to many places.
Cons: Staff attitude
Location: Heritage Trail/Riverbank Walk/
Other than being given a smoking room when I requested for non-smoking, it was good. The room was subsequently changed.
4 out of 5
Recommended
for Everyone
by HC from Singapore

Hotel at Cat City Central

Posted 24-Jun-2014
Pros: Room view. My room is facing the river side. I can see the sunset and night view. The Hotel also have Gym and Swimming Pool facilities.
Cons: The access card system for room and lift.
Location: Can enjoy a cheaper seafood dinner. There is one place called Car Park restaurant (behind OCBC building). Enjoy shopping at mall which linked to hotel
Average the hotel is Ok. The Hotel staffs is helpful and friendly. But the access card for lift/room is disappointing. They system will automatically deactivate the card even you haven't check out yet. You must go to counter every time to activate it if can't access.
5 out of 5
Recommended
for Everyone
by Zezan76 from Singapore

Best Hotel in Kuching Sarawak

Posted 15-May-2014
Pros: Walking wardrobe with spacious toilet
Cons: To have more comfortable bed
Location: It is nicely situated. Walking distance to Kuching waterfront and close to Top Spot Seafood eateries.
For a superior room, it has very spacious room with very nice toilet and walking wardrobe!!! Should experience it to believe it!!!
5 out of 5
Recommended
for Everyone
by Siti from Johor Bahru

Nice hotel with great service, friendly front desk

Posted 09-May-2014
Pros: customer service and clean room
Cons: the toilet bidet is a bit faulty I think, everything else is great.
Location: walking distance to Kuching Riverfront, shops and restaurant. River cruise, urban heritage walk, and local souvenirs. Near to airport.
Went there for conference and the front desk is friendly. Located nearby Kuching waterfront, walking distance to shops and restaurants, great room service, able to request for early check in. Great view from room and they even have aerobic class for guest/members.
4 out of 5
Recommended
for Everyone
by A verified traveller

Pullman - Kuching

Posted 08-May-2014
Awesome!!. We have two nights there.. Had request the honeymoon arrangement.. Thanks...
2 out of 5
by A verified traveller

Nice hotel but poor service.

Posted 05-May-2014
Pros: I love the room view and its tidiness,house-keeping have done a great job. The lap pool and jacuzzi looks well maintained.
Cons: Reception desk definitely needs improvement in handling the room bookings, and they should at least offer a complimentary fruit basket for the delay..
Location: Water Front is a nice place to stroll, day or night, souvenirs, food and snacks.
Coming from KL to attend the IFLA Event held at your hotel, I flew in early with my colleagues. We arrived at 9.30am which I was too early to check in, however I asked the reception desk to inform me if there were any available rooms as I had booked 2 superior rooms 2 weeks ago. After multiple times checking, finally at 1pm they gave me 1 room and the other room at 3pm! What added to my frustration & disappointment is until I found out that my 2nd batch of colleagues who came later at 10am, got thier superior rooms at 10.30am. This shows some form of prejudice or malpractice on prioritizing from your end, which I have to say, doesn't look good for your hotel's image. But your reception desk needs improvement, esp during peak seasons or events held there.
4 out of 5
Recommended
for Everyone
by S.Y Lee from Alor Setar

Nice hotel at old town.

Posted 04-May-2014
Generally GOOD. Clean and big room but the air condition is cool, can't control the temperature.
4 out of 5
Recommended
for Everyone
by Nur from Kuala Lumpur, Malaysia

Excellent location, clean and comfortable rooms.

Posted 04-May-2014
Pros: Easily accessible to almost all areas within the city, very clean and spacious and staff are very helpful.
Cons: Frontdesk needs more experience especially when faced with large checking-in crowd, and card access system needs to be really smooth & trouble-free.
Location: Extremely accessible to most tourist attractions and very near to Riverfront parks. Quaint shops selling Sarawak handicrafts and local delights.
Hotel sits atop a shopping mall over a hill overlooking Kuching city with excellent view all around. Highly accessible to all city attractions within walking distance. Easy access to food and gifts. Safe neighborhood and quiet area. Rooms are spacious and very clean with comfortable lobby and easy access to taxis. Highly recommended.