Nice design, would rate it 3+ to 4 Star Posted 12-Apr-2015
Our stay was nice with minor disappointments. Breakfast buffet (to be payed extra) was big and had many hot asia dishes. But was not as "wow" as expected in a Pullman Hotel. The building was nice and clean with modern design inside, but looks like it needs a bit of 'cleaning from the outside' (dirty windows and facade). Room had good comfort, super bed, big window and was of good size. Cleaning lady was likely to small to reach the upper part of the bathroom mirror. I usually do not care about such things but expect it from a 5* Hotel. Most annoying: we were standing in front of a closed room door every day and had to make our way back to reception, as the keycards did not work repeatedly. Pool is good (despite weird green color tiles that make the water look dirty), gym is super. Next time in Kuching we would likely decide for the Ranee Hotel.
Comment from Hotel Management
14-Apr-2015 by Borhan, Hotel Management
Dear Sir/Madam, Thank you for your patronage at Pullman Kuching and for your review based on your recent stay with us. We are pleased to hear that you find our facilities and services to your liking and that you enjoyed your stay here. We would like to sincerely apologise for falling short on the room key card issues that you encountered during your stay and please rest assured that our management are looking at rectifying the issues promptly. We are still waiting for the serviced key card maker/decoder to be returned after it is being serviced by our suppliers. We hope that we could minimise the key card problems so that our guests would not have to encounter such inconveniences during their stay with us. Once again, thank you so much for staying at Pullman Kuching and we hope that this experience will not deter you from returning to stay with us again in the future. Thank you and may you have a wonderful week ahead. Best regards, Borhan Bin Salleh Guest Experience Manager