Ratings based on 275 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Kuala Lumpur

Kuching vacation March 2015

Posted 20-Mar-2015
Pros: Clean and spacious, good security and amenities.
Cons: 1. Magnetic card access greatly needs improvement. Steam room control mechanism needs to be repaired, too hot and no control. Need reliable sauna!
Location: Comfortable stay within city limits, walking distance to most if not all tourist sites. Ample car parking and friendly staffs.
Rest and relax to rejuvenate the mind. Less shopping and more of relax.
Comment from Hotel Management
23-Mar-2015 by Borhan, Hotel Management
Dear Ramesh, Thank you for participating in reviewing Pullman Kuching for your recent stay with us. We are delighted to hear that you had enjoyed your stay with us. I will share your feedback with all our staff and management team, as a way to encourage them to strive harder in serving our valued guests. Thank you very much for your patronage and we hope we could have the chance to serve you again in the near future. May you have a great week ahead. Best regards, Borhan Bin Salleh Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Ok

Posted 02-Mar-2015
Car park attendants good. Check in bad. Only 1 out of 2 rooms available at 3pm. Told the other room by 4 but reception did not follow up . Got the keys after 3 reminders n a personal bisit to the reception. Finally, room came with no towels n sticky floor.
Comment from Hotel Management
06-Mar-2015 by Pullman Kuching, Hotel Management
Dear Kim, Thank you for your review and for bringing to our attention about your check in experience, and the cleanliness of our room. Please rest assured that I will highlight this matter to our General Manager, so that he would be able to address it to the respective departments heads for their further action. I sincerely hope that this experience will not deter you from returning to Pullman Kuching, and we hope that you could give us another chance to serve you better in the future. Once again, thank you for your review and for your patronage at Pullman Kuching. We look forward to serving you again soon. Best regards, Borhan Bin Salleh Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom holland

Very big, clean room. Central place in city.

Posted 23-Jan-2015
Clean en big room, Good bed, big bathroom. Good hotel
Comment from Hotel Management
26-Jan-2015 by Pullman Kuching, Hotel Management
Dear saskia, Thank you so much for your review and we are delighted to hear that you enjoyed your stay with us. I will share your feedback with all our team members as an encourgement for our team to strive harder in delivering exceptional service for our guests. Once again, thank you for your review and we hope to see you again soon. Best regards, Borhan Bin Salleh Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom bangkok

โรงแรมใหม่ สะอาดและวิวสวย พนักงานให้บริการดีเยี่ยม

Posted 10-Jan-2015
Pros: ห้องสะอาด มองเห็นวิวในเมืองกูชิงได้รอบด้าน
โรงแรมใหม่ ห้องพักกว้างขวาง สะอาดสะอ้าน พนักงานต้อนรับยิ้มแย้มแจ่มใส น่ารักทุกคน ทุกห้องมีหน้าต่างกระจกสามารถดูวิวได้ วิวสวยมากๆ ถ้ามีโอกาสจะเข้าพักที่โรงแรมนี้อีกค่ะ
Comment from Hotel Management
12-Jan-2015 by Pullman Kuching, Hotel Management
เรียน คุณ saiparn กราบขอบพระคุณเป็นอย่างยิ่งสำหรับความคิดเห็นและข้อเสนอแนะของท่านเกี่ยวกับการเข้าพักที่ Pullman Kuching ทางโรงแรมรู้สึกยินดีเป็นอย่างยิ่งที่ทราบว่าท่านพึงพอใจในบริการของเรา เราจะนำความเห็นของท่านแจ้งให้ทีมงานทราบ และมั่นใจว่าความเห็นตอบกลับนี้จะเป็นสิ่งที่ทำให้ให้ทีมงานทุกคนเพียรพยายามปรับปรุงคุณภาพการบริการอย่างต่อเนื่องตลอดไป ขอขอบพระคุณอีกครั้งที่กรุณาร่วมแบ่งปันประสบการณ์ และเราหวังว่าการมาเยี่ยมเยือนในครั้งต่อไปของท่านจะเป็นที่น่าพอใจเช่นเดียวกับที่ผ่านมา ขอแสดงความนับถือ Borhan Bin Salleh Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom dublin

Excellent Location

Posted 10-Jan-2015
Enjoyable stay. Breakfast was good but the food from the A La Carte menu only ok. Staff need better training, seemed clueless when we made enquires re travelling to Bako Nature Reserve.
Comment from Hotel Management
13-Jan-2015 by Pullman Kuching, Hotel Management
Dear lorna, Thank you so much for your review of your recent stay at Pullman Kuching. We are delighted to hear that you enjoyed your stay here. I will share your feedback with all our team members, especially from the Food and Beverage team as well as our Front Office Team, so that the Department Heads would be able to address the issues to their staff. Once again, thank you so much for your review and for your patronage at Pullman Kuching. We sincerely hope to see you again in the future. Best regards, Borhan Bin Salleh Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

5 Nights at Pullman Kuching.

Posted 05-Jan-2015
Excellent hotel and excellent location. Walking distance to all major attraction and foods. Top Spot is 3min walk only! If you like macroons, get your fill at the cafe...they're cheap and nice! Better than Bakerzin. Bed and pillow is very comfortable. Together with the black-out curtain, can almost sleep whole day. Excellent value.
Comment from Hotel Management
08-Jan-2015 by Pullman Kuching, Hotel Management
Dear Sir, Thank you for your review and we are delighted to hear that you enjoyed your stay here. We would love to have you as our regular guests here and we hope to see you again in the near future. Once again, thank you for your review and we hope we could have the chance of serving you again in the near future. Best regards, Borhan Bin Salleh Guest Experience Manager
2 out of 5
by A verified travellerfrom Kuala Lumpur

Terrible staff.

Posted 03-Jan-2015
Pros: The room is very nice, big and comfy. I love to see the view from the room! Nice swimming pool and strategy location.
Cons: Staff attitude toward customer. Do not judge a book by its cover, same goes to your customer!
Location: Carpenter street for some good food and coffee (black bean!)
Room was really nice. Spacious, comfortable with awesome view. However the service is really very disappointing. There are some off food waste or rather dirty dishes left at the corridor. Staff's respond for room service is very slow, waited for more than an hour for sewing kit to be delivered to the room. I had my double booking that show on the first night upon my arrival yet no one advising on re-check in and tragedy happened on last day after my tired trip. I wasn't able to access to my room yet the receptionist told me "she doesn't know why no one tell me about re-check in policy" and asked me back "How do you want me to answer you?". After all the dramatic incident, manager in-charge upgraded my room yet second day my breakfast wasn't being transferred to new room. Quite disappointed because we have to stood outside the restaurant and need to do the explanation all over again. big sigh!
Comment from Hotel Management
05-Jan-2015 by Pullman Kuching, Hotel Management
Dear Ann, Thank you for your review and we would like to apologies for falling short on our services during your stay at Pullman Kuching. Any inconvenience caused is very much regretted. I will definitely share your feedback with our General Manager and the rest of the management team, so that they would be able to address this matters accordingly. I know this may not be enough for you, but we would do our very best to prevent from future occurrences. Once again, thank you for highlighting the service gaps to us and we hope that this experience will not alter your confidence in Pullman Kuching. May you have a wonderful week ahead. Best regards, Borhan Bin Salleh Guest Experience Manager
5 out of 5
Recommended
for Families
by A verified traveller

Roomy and comfortable

Posted 26-Dec-2014 on Hotels.com
Good hotel and excellent value. the rooms are relatively new, are very spacious and comfortable. The only downside is that the maintenance seems a bit shoddy with temporary fixes that will eventually drag things down. Also, as others have mentioned, the key card system is disastrous: we stayed in the hotel for 4 nights and I can't remember how many times guests were "stuck" in the elevator because it wouldn't read their key properly.
Comment from Hotel Management
28-Feb-2015 by Borhan, Hotel Management
Dear Sir/Madam, Thank you so much for reviewing Pullman Kuching and we are delighted to hear that you find our facilities to your liking. I have shared your feedback about the key cards issues as well as the maintenance issues to the relevant Department Heads for their further actions and rectifications. This is to prevent any future occurrences to other guests to Pullman Kuching. We are very concerned with the satisfaction of all our guests, and your feedback is very important to us. We hope that we could have the pleasure of serving you again in the near future and thank you for choosing Pullman Kuching as your choice of accommodation. Best regards, Borhan Bin Salleh Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Dec-2014
Cons: Cards used for opening the door always have problems. It was not like that during my last stay.
Cards used for opening the door always have problems. It was not like that during my last stay.
Comment from Hotel Management
29-Dec-2014 by Pullman Kuching, Hotel Management
Dear Sir/Madam, Thank you for taking the time to write a review for Pullman Kuching. I am very sorry that you had to experience some difficulties with the key cards for the room doors. I will share your feedback with the relevant departments for their immediate rectification so that we could improve our services for our valued guests. We hope that this experience will not alter your confidence in Pullman Kuching. We hope we could have the pleasure of serving you again in the future and may you have a wonderful holiday ahead. Best regards, Borhan Bin Salleh Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Comfy Hotel, Excellent!

Posted 22-Dec-2014
It was a surprisingly cosy hotel with friendly staffs and superb comfort room.
Comment from Hotel Management
30-Dec-2014 by Pullman Kuching, Hotel Management
Dear Sir/Madam, Thank you so much for your review and we are delighted to hear that you enjoyed your stay here. I will share your comments with all the team members. I am sure that your comments will encourage our staff to strive harder in serving our valued guests. We hope to see you again soon and may you have a wonderful New Year Celebration. Best regards, Borhan Bin Salleh Guest Experience Manager