Ratings based on 1,553 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Great view. 3 star hotel not 4.

Posted 25-Jan-2015
Pros: Great view.
Cons: Internet access - Configure it not to use DNS servers in the US. Sensible staff decisions.
For a 4 star hotel the internet access was unusable due to poor configuration.( DNS servers set to level 3 in use 230ms RTT and 10%+ packet loss) As a single person in a double room i was confused why they made up the sofa into a bed meaning i couldn't use it during my stay.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom w

Good hotel

Posted 25-Jan-2015
Staff are really friendly. Good location and easy to get food. Breakfast very nice
5 out of 5
Recommended
for Everyone
by A verified travellerfrom singapore

Great city centre location for Kuala Lumpar

Posted 24-Jan-2015
Pros: Location, Traders Floor, Staff
Cons: Environment around Sky Bar and Pool as was rather stuffy, it was 32c outside
Location: Location is KLCity Centre, park with lake, pool and great water fountains. Big shopping centre, Petronas Twin Towers, Stop for hop on hop off bus
Stayed on traders club floor we were at level 31 with view straight at Petronas towers. We were very well looked after with very high service and quality levels for everything
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Darwin, Australia

Awesome View

Posted 22-Jan-2015
Pros: Excellent buffet breakfast and buffet dinner in restaurant with so many choices, A++
Cons: Nothing
Quick trouble free check in, Large spacious room with an amazing view of PETRONAS towers, Windows so clean you take photos thru them. Staff are all very polite and efficient, especially HAMISH who gave the place a very personal feel, thank you
5 out of 5
Recommended
for Everyone
by A verified travellerfrom australia

Nice view and good buggy service for twin towers

Posted 22-Jan-2015
Very next nice and friendly staff. Room service was very good.pool and bar was awesome u can c the twin towers and enjoy the view.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom macau

close to klcc

Posted 21-Jan-2015
its very nice of staff. close to klcc and have shuttle between hotel and klcc. at 36 floor is the sky bar,its good view and good feel and relax. the health club is 24hrs , can do the gym at midnight. i will stay again next time,and will enjoy the spa.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom USA

Would stay again

Posted 21-Jan-2015
Pros: I liked how clean and new the hotel was and the location.
Cons: I mentioned improvements in my overal experience above.
Location: If you want to shop then you are in luck!
This was my third trip to Malaysia and I typically stay six or seven nights each time. I've stayed at another hotel the first two trips, they seemed to make more of an effort to make it more of a one on one experience, I have to say. If you are doing the upcharges for the lounge, you don't have to wait in a line to check in, they immediately take you to the lounge so you can relax and check in at the same time with offering you beverages. Traders would benefit from doing something like this as waiting in lines to check in after you have been traveling for 20 hours is exhausting. As I arrived on a saturday, I went to the skybar for lunch and the service could have been better, they were preparing for the night already and not really paying attention to customers. The lounge did get crowded each evening so it would be loud and warm in there at times. Nice and clean!.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Brisbane AUS

Great location

Posted 19-Jan-2015
Pros: This was excellent, but only because we got a great deal.
The hotel was magnificent, as is expected for the star rating. We had scored a terrific deal at purchase which made the whole deal terrific.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom 東京

ホテルスタッフの対応に感謝

Posted 17-Jan-2015
ツインタワーの見えるクラブフロアに3泊滞在しました。部屋の窓から目の前にそびえ立つツインタワーは圧巻です。 滞在中に妻が食あたり?か何かで寝込んだのですが、ホテルのスタッフの方が病院まで付いて来てくれてとても助かりました。ラウンジでは、妻にフルーツを持ち帰るためのボックスも用意していただきました。 海外で病気になるととても不安ですが、スタッフの方が親身になって対応していただき感謝しています。
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Zürich

Schönes Hotel mit super Ausblick!

Posted 16-Jan-2015
Pros: Der Pool, die Aussicht und das Frühstück.
Cons: E-Mails sollten schneller und verbindlicher beantwortet werden.
Location: Alles auf was man Lust & Laune hat ist gut mit den öffentlichen Verkehrsmitteln oder dem Taxi zu erreichen.
Es wurde bereits alles bereits erwähnt. Ich kann mich nur anschliessen. Tolles Hotel mit super Aussicht, schöne Zimmer, nettes Personal, lecker Essen... was will man mehr? Noch zu erwähnen: es ist dem Hotel ein Fehler unterlaufen. Sie hatten uns vergessen vom Flughafen abzuholen, als ich das dem Management mitteilte, versuchten sie uns den Aufenthalt so gut es ging zu versüßen. Es folgten viele liebe Gesten & Entschuldigungen und man konnte ihnen gar nicht mehr böse sein. Vielen Dank noch einmal.