GUEST REVIEWS
Expedia Guest Rating
of guests recommend
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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Deluxe room
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Club Room (Double)
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Deluxe Suite Room
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Deluxe Twin Tower View Room
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Club Room (Single)
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Hotel Policies & Fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Property Amenities
Rooms
Spacious guestrooms and suites offer views of the city and/or the Petronas Towers. Beds are layered with luxury linens, Indian silks, down duvets, and feather pillows (synthetic or foam pillows available on request). 40-inch LCD TVs come with satellite service, ESPN, HBO, and DVD players. Guests can connect their laptops to an in-room port, enabling them to view presentations on the TV, and a laptop-compatible in-room safe can be used for storage. High-speed Internet access is available. Large desks come with ergonomic chairs. Accommodations also include minibars, complimentary mineral water, and coffee/tea makers. Turndown service is provided nightly.
Bathrooms feature showers with handheld showerheads, deep soaking bathtubs, plush robes, telephones, makeup/shaving mirrors, and marble countertops.
Room Amenities
Dining
Essence - Lavish buffets for breakfast, lunch, and dinner. High tea buffet on Saturday afternoons. International cuisine. Cooking stations with prepared-to-order Asian and Western specialties. Skylit room with mosaic wall and red, yellow, and orange furnishings. Open early morning till late night.
Toastina Cafe and Bar - Serves a variety of salads, hot soups, build-your-own-sandwiches, cakes, and snacks. The bar features 18 varieties of whiskeys, and various selections of imported beers and wines.
Celestial Court - Gourmet Chinese cuisine in an elegant setting. Specialties such as crispy Peking duck with fresh mango and apple, honey-spiced roast rack of lamb in Mongolian sauce. Dim sum brunch also available. Open daily for lunch and dinner.
Villa Danieli - Award-winning trattoria showcasing the flavors of the Italian countryside. House-made pastas, grilled meats, classic Italian desserts such as tiramisu. Décor includes mural, rustic wall finishes, hand-painted ceramic tabletops. Dinner nightly, lunch weekdays.
Pavilions Lounge - Drinks, light fare in a sophisticated, intimate setting. Atrium with fountain flowing above. Live music. Open mid-morning morning till late night.
Villa Bar - Poolside bar/cafe open from morning to night.
Spa
The Mandara Spa offers a wide array of treatments incorporating Malay healing rituals, Balinese traditions, and classic European and Asian techniques. Popular treatments include the Mococa Borneo Body Wrap, the Javanese Lulur, the Pure Nature Facial, the Coffee Scrub, and the Aromatherapy Massage. All guests of the Sheraton Imperial Kuala Lumpur Hotel are welcome to enjoy the spa's steam room, sauna, fitness center, and spa tub at no extra charge.
Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Sheraton Imperial Kuala Lumpur Hotel
of guests recommend
out of 165 reviews
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Showing 1 - 10 results (of 165) · See more Sheraton Imperial Kuala Lumpur Hotel reviews
“Nice room, in-room tech dosen't work”
Service was straight bad. First they give me room 3718 that doesn't exist. After return back to reception they correct their mistake and put me in 3716. As soon I come to my room; I find out that none of the phones are working. TV is constantly freezing and is not possible to watch.As phones are not working; I am returning back to reception to complain ... they correct TV, but failure returns after 1 hour...I give up. I could live with bad TV and without phones, but bad weak WiFi signal was too much (I could use my computer only close to room door). They will never see me again!
“Very comfortable stay.”
The room was very comfortable and the staff went out of their way to help. Would definitely return when in Kuala Lumpur.
“I will go back again”
Stayed there during November 2011. I liked the hotel, its restaurants and employees specially the concierge during day time who saved me lot of money by helping me using monorail & metro but the concierge at night (Indian lady was not not so helpful). The only thing carpets need to be changed but the room is so huge & comfrotable.
“Highly recommend”
This is our second back at Sheraton Imperial within the space of a year. The staff are friendly and courteous. We had arrived quite early to the hotel and they allowed to check. We stayed in their Club Rooms which grants us access to the Club Lounge. This is one of the reasons why we stay here as the Club Lounge provides complimentary drinks and food - especially between the hours of 1800 to 2000 where they provide alchohol and delicious finger foods. The breakfast buffet is good, offering both Eastern and Western cuisines. We especially love the freshly squeezed fruit juices. Sheraton Imperial is a little away from the the shopping centres (KLCC or Pavillion) but you can take a taxi ride (about 5-10 minutes to get to) or catch the MRT. We will definitely go back again and pay a little extra to get the Club Rooms. Thanks Sheraton Imperial for making our stay in KL memorable.
“If we go to KL again this is where we will stay”
Very friendly and helpful staff. Took care of all our needs. Even my 10 months old son felt like he was at home.
“Good but not best!”
The Hotel is very clean, but needs repair in some aspects. The door handle for my bathroom had fallen off, and posed quite a dangerous situation, as if I did not spot this quickly i could have been locked in the bathroom. My room had excellent views of KL, and was very comfortable with a large bed. The hotel is in a quiet location, quite far away from the hustle and bustle of the golden triangle, which was good for me, but close to the monorail stop. The monorail is cheap and fast to get into the golden triangle. The breakfast is great.., and there is No Wifi in the room but free wifi in the lobby, as well as PC's for guest use. The Hotel service was ok,
“Will definately stay here again”
The Sheraton is a 5 Star hotel. Everthing about it is luxurious. And it is very affordable.
“Luxurious hotel in a great location”
Great hotel, excellent service with lovely spacious rooms and a fabulous breakfast buffet. The bar and pool areas are gorgeous and there are a number of internet enabled computers in an area in the main reception available 24 hours a day. The best thing about the hotel location is that it is right next door to the monorail system which is a very easy and very cheap way to see most of the sights in KL. Would definitely stay there again.
“Fantastic hotel”
Great hotel just out of the busy area but close to the MRT,wonderfull service,will definately return.
“Good but not fantastic”
Good Hotel , great location and good value Just some annoying things like room service trolleys not collected for hours - we had to take it down ourselves to get rid of the smell after several phone calls Generally service was slow - but staff were friendly and tried hard Nice touch providing FOC cake for my daughters birthday
Showing 1 - 10 results (of 165) · See more Sheraton Imperial Kuala Lumpur Hotel reviews
Jln Sultan Ismail Kuala Lumpur, 50250 Malaysia
Nearby Points of Interest
Location Highlights
The closest major airports to Sheraton Imperial Kuala Lumpur Hotel are:
Subang (SZB-Sultan Abdul Aziz Shah) - 15.3 km / 9.5 mi
Kuala Lumpur (KUL-Kuala Lumpur Intl.) - 44.5 km / 27.7 mi
The preferred airport for Sheraton Imperial Kuala Lumpur Hotel is Kuala Lumpur (KUL-Kuala Lumpur Intl.).
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
Nearest Major Airport:
Area:
Kuala Lumpur, Malaysia:
Jln Sultan Ismail Kuala Lumpur, 50250 Malaysia
