Indoor pool, outdoor pool

Reviews of One World Hotel

5 out of 5
One World Hotel
3259 First Avenue, Bandar Utama City Centre, Petaling Jaya, Selangor

Reviews

9.0

Wonderful

Rating 10 - Excellent. 601 out of 1002 reviews" "
Rating 8 - Good. 321 out of 1002 reviews" "
Rating 6 - Okay. 42 out of 1002 reviews" "
Rating 4 - Poor. 24 out of 1002 reviews" "
Rating 2 - Terrible. 14 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

KAH NAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and good service
Stayed 5 nights in Mar 2024
Response from The Management of One World Hotel on 13 Mar 2024
Dear Kah Nai,Warmest Greetings from One World Hotel!Thank you so much for your outstanding review. We are glad to hear that it has been an enjoyable stay for you and that you were happy with our services and facilities.The strategic location of the hotel is something that our guests benefit from, not just for the convenience when exploring our city and One Utama Shopping Mall but public transportation is also easily available.We at One World Hotel pledge to provide the best service and facilities to our valued guests.We are very happy to have been of service to you and look forward to welcoming you back to the hotel soon.Best RegardsThe Management of One World Hotel

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to us, near our relatives & friends.
Stayed 14 nights in Feb 2024
Response from The Management of One World Hotel on 6 Mar 2024
Dear Jeff,Warmest Greetings from One World Hotel!Thank you so much for your outstanding review. We are glad to hear that it has been an enjoyable stay for you and that you were happy with our services and facilities.The strategic location of the hotel is something that our guests benefit from, not just for the convenience when exploring our city and One Utama Shopping Mall but public transportation is also easily available.We at One World Hotel pledge to provide the best service and facilities to our valued guests.We are very happy to have been of service to you and look forward to welcoming you back to the hotel soon.Best RegardsThe Management of One World Hotel

8/10 Good

Donald, St Catharines

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, good value for money. Poor traffic in the area was unbearable at rush hour
Stayed 2 nights in Jan 2024
Response from The Management of One World Hotel on 21 Feb 2024
Dear Donald,Warmest Greetings from One World Hotel!Thank you for staying with us and for taking the time to provide us with your feedback.Please rest assured that we will continue to work to deliver the warm hospitality and excellent service that reflects One World Hotel’s hospitality.We hope to be of service to you again in future.Thank you.Best RegardsThe Management of One World Hotel

10/10 Excellent

PeeTaa, SCOTTSDALE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatest location in terms of convenience. Everything is there.
Stayed 1 night in Feb 2024
Response from The Management of One World Hotel on 14 Feb 2024
Dear PeeTaa,Warmest Greetings from One World Hotel!Thank you so much for your outstanding review. We are glad to hear that it has been an enjoyable stay for you and that you were happy with our services and facilities.The strategic location of the hotel is something that our guests benefit from, not just for the convenience when exploring our city and One Utama Shopping Mall but public transportation is also easily available.We at One World Hotel pledge to provide the best service and facilities to our valued guests.We are very happy to have been of service to you and look forward to welcoming you back to the hotel soon.Best RegardsThe Management of One World Hotel

10/10 Excellent

Lynetta Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very good hotel and the staff are very helpful.
Stayed 1 night in Feb 2024
Response from The Management of One World Hotel on 14 Feb 2024
Dear Lynetta Sue,Warmest Greetings from One World Hotel!Thank you for choosing to stay with us and for giving us such a wonderful review.We are delighted to know that your stay was well managed and your compliments will certainly be shared with all our Associates, as it will be a great motivation for them to continuously strive further for excellent hospitality. It would be our pleasure to welcome you back for another remarkable experience during your next trip to Petaling Jaya.Thank you.Best RegardsThe Management of One World Hotel

10/10 Excellent

Yonggang

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Will stay again in my next trip
Stayed 1 night in Jan 2024
Response from The Management of One World Hotel on 2 Feb 2024
Dear Yonggang,Warmest Greetings from One World Hotel!Thank you for staying with us and for taking the time to provide us with your feedback.We are glad that your stay was pleasant and to your satisfaction. The comfort of our guests is our priority and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services and facilities.We look forward to your return to the hotel soon!Thank you.Best RegardsThe Management of One World Hotel

10/10 Excellent

Alan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast. Must t try
Stayed 1 night in Jan 2024
Response from The Management of One World Hotel on 29 Jan 2024
Dear Alan,Warmest Greetings from One World Hotel!Thank you so much for your complimentary comments relating to your dining experience at the hotel.Your positive review on our Buffet Breakfast is greatly appreciated. We are glad that you enjoyed the breakfast. We look forward to your return to the hotel soon!Thank you.Best RegardThe Management of One World Hotel

10/10 Excellent

Le Hwa

Liked: Cleanliness, staff & service, property conditions & facilities
Vey safe to walk around. Classy lounge to have conversation with business partners.
Stayed 2 nights in Jan 2024
Response from The Management of One World Hotel on 26 Jan 2024
Dear Le Hwa,Warmest Greetings from One World Hotel!Thank you for your recent review as we always appreciate hearing from our guests.It is very encouraging to hear that you were satisfied with the services rendered to you during your stay with us.We look forward to welcoming you back to our hotel again.Thank you.Best RegardsThe Management of One World Hotel

8/10 Good

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from The Management of One World Hotel on 24 Jan 2024
Dear Grace,Warmest Greetings from One World Hotel!Thank you for staying with us and for taking the time to provide us with your feedback.Please rest assured that we will continue to work to deliver the warm hospitality and excellent service that reflects One World Hotel’s hospitality.We hope to be of service to you again in future.Thank you.Best RegardsThe Management of One World Hotel

8/10 Good

Yim Kwan Florence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店是豪華的,整體座翻新了,還是感覺有點舊,酒店員工服務態度非常好
Stayed 5 nights in Jan 2024
Response from The Management of One World Hotel on 24 Jan 2024
Dear Yim Kwan,Warmest Greetings from One World Hotel!Thank you for staying with us and for taking the time to provide us with your feedback.Please rest assured that we will continue to work to deliver the warm hospitality and excellent service that reflects One World Hotel’s hospitality.We hope to be of service to you again in future.Thank you.Best RegardsThe Management of One World Hotel

10/10 Excellent

Mooi Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Response from The Management of One World Hotel on 24 Jan 2024
Dear Mooi Kim,Warmest Greetings from One World Hotel!Thank you for taking the time to give us a rating on your recent stay at our hotel as we always appreciate hearing from our guests.We are glad that you enjoyed your recent stay with us. We are delighted to have been of service to you and look forward to welcoming you back to our hotel soon.Thank you.Best RegardsThe Management of One World Hotel

10/10 Excellent

Khoo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms with excellent breakfast spread. Excellent location
Stayed 2 nights in Jan 2024
Response from The Management of One World Hotel on 22 Jan 2024
Dear Khoo,Warmest Greetings from One World Hotel!Thank you so much for your outstanding review. We are glad to hear that it has been an enjoyable stay for you and that you were happy with our services and facilities.We at One World Hotel pledge to provide the best service and facilities to our valued guests.It would be our pleasure to welcome you back for another remarkable experience during your next trip to Petaling Jaya.Thank you.Best RegardsThe Management of One World Hotel

6/10 Okay

May Lin

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Internet wifi is terribly slow. And im shocked the aircon turned on and off in the room due to cost savings. Making it very uncomfortable to sleep. My ever 1st experience on such aircon encounter. Will not returned
Stayed 2 nights in Jan 2024
Response from The Management of One World Hotel on 18 Jan 2024
Dear May Lin,Warmest Greetings from One World Hotel!Thank you very much for taking the time to share your experience with us.Please accept our sincere apologies for the shortcomings and disappointments you have encountered during your stay with us. We have highlighted your comments to the respective Head of Departments to take corrective measures. We hope you will give us another opportunity to welcome you back on your next visit.Thank you.Best RegardsThe Management of One World Hotel

10/10 Excellent

Christoph

Travelled with partner
Liked: Property conditions & facilities
See above
Stayed 3 nights in Jan 2024
Response from The Management of One World Hotel on 15 Jan 2024
Dear Christoph,Warmest Greetings from One World Hotel!Thank you for taking the time to give us a rating on your recent stay at our hotel as we always appreciate hearing from our guests.We are glad that you enjoyed your recent stay with us. We are delighted to have been of service to you and look forward to welcoming you back to our hotel soon.Thank you.Best RegardsThe Management of One World Hotel

10/10 Excellent

Theresa

Stayed 1 night in Jan 2024
Response from The Management of One World Hotel on 29 Jan 2024
Dear Theresa,Warmest Greetings from One World Hotel!Thank you for taking the time to give us a review on your recent stay at our hotel as we always appreciate hearing from our guests.We are glad to hear that you have enjoyed your stay.It was indeed a pleasure to have been of service to you and look forward to your return to the hotel soon!Thank you.Best RegardsThe Management of One World Hotel

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend One World Hotel to anyone who wish to stay in Petaling Jaya and be around One Utama area Staff are friendly and welcoming.
Stayed 9 nights in Dec 2023
Response from The Management of One World Hotel on 10 Jan 2024
Dear John,Warmest Greetings from One World Hotel!Thank you so much for your outstanding review. We are glad to hear that it has been an enjoyable stay for you and that you were happy with our services and facilities.We at One World Hotel pledge to provide the best service and facilities to our valued guests.It would be our pleasure to welcome you back for another remarkable experience during your next trip to Petaling Jaya.Thank you.Best RegardsThe Management of One World Hotel

10/10 Excellent

Alex

Stayed 1 night in Dec 2023
Response from The Management of One World Hotel on 3 Jan 2024
Dear Alex,Warmest Greetings from One World Hotel!Thank you for taking the time to give us a review on your recent stay at our hotel as we always appreciate hearing from our guests.We are glad to hear that you have enjoyed your stay.It was indeed a pleasure to have been of service to you and look forward to your return to the hotel soon!Thank you.Best RegardsThe Management of One World Hotel

10/10 Excellent

Ming Yin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from The Management of One World Hotel on 28 Dec 2023
Dear Ming Yin,Warmest Greetings from One World Hotel!Thank you for taking the time to give us a review on your recent stay at our hotel as we always appreciate hearing from our guests.We are glad to hear that you have enjoyed your stay.It was indeed a pleasure to have been of service to you and look forward to your return to the hotel soon!Thank you.Best RegardsThe Management of One World Hotel

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean room and staff are very friendly
Stayed 1 night in Dec 2023
Response from The Management of One World Hotel on 20 Dec 2023
Dear Janet,Warmest Greetings from One World Hotel!Thank you for your recent review as we always appreciate hearing from our guests.It is very encouraging to hear that you were satisfied with the services rendered to you during your stay with us.We look forward to welcoming you back to our hotel again.Thank you.Best RegardsThe Management of One World Hotel

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from The Management of One World Hotel on 20 Dec 2023
Dear Andrew,Warmest Greetings from One World Hotel!Thank you for staying with us and for taking the time to provide us with your feedback.Please rest assured that we will continue to work to deliver the warm hospitality and excellent service that reflects One World Hotel’s hospitality.We hope to be of service to you again in future.Thank you.Best RegardsThe Management of One World Hotel

8/10 Good

Kim Hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing are fine accept when you check out take a longer time.
Stayed 4 nights in Dec 2023
Response from The Management of One World Hotel on 18 Dec 2023
Dear Kim Hua,Warmest Greetings from One World Hotel!We thank you for staying with us and for taking the time to provide us with your feedback.We were extremely disappointed to read about the challenges experienced and have already shared these with the team as we view your comments very seriously. They are certainly not synonymous with our usual high standards for excellent service.Please accept our sincere apologies for not meeting your expectations and we hope you will give us another opportunity to welcome you back on your next visit.Thank you.Best RegardsThe Management of One World Hotel

10/10 Excellent

PAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from The Management of One World Hotel on 18 Dec 2023
Dear Pan,Warmest Greetings from One World Hotel!Thank you for taking the time to give us a review on your recent stay at our hotel as we always appreciate hearing from our guests.We are glad to hear that you have enjoyed your stay.It was indeed a pleasure to have been of service to you and look forward to your return to the hotel soon!Thank you.Best RegardsThe Management of One World Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel connected to 1Utama shopping mall
Check in was easy. A very busy hotel lobby due to the hotel being connected to a shopping mall. A good busy shopping mall filled with shops and food! Good shopping. Room is spacious and toilet is clean and nice.
Stayed 1 night in Dec 2023
Response from The Management of One World Hotel on 12 Dec 2023
Dear Valued Guest,Warmest Greetings from One World Hotel!Thank you so much for your outstanding review. We are glad to hear that it has been an enjoyable stay for you and that you were happy with our services and facilities.The strategic location of the hotel is something that our guests benefit from, not just for the convenience when exploring our city and One Utama Shopping Mall but public transportation is also easily available.We at One World Hotel pledge to provide the best service and facilities to our valued guests.We are very happy to have been of service to you and look forward to welcoming you back to the hotel soon.Best RegardsThe Management of One World Hotel

10/10 Excellent

Vincent, Rancho Cucamonga

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and convenient
Stayed 2 nights in Dec 2023
Response from The Management of One World Hotel on 8 Dec 2023
Dear Vincent,Warmest Greetings from One World Hotel!Thank you for your recent review as we always appreciate hearing from our guests.It is very encouraging to hear that you were satisfied with the services rendered to you during your stay with us.We look forward to welcoming you back to our hotel again.Thank you.Best RegardsThe Management of One World Hotel

10/10 Excellent

GRACE

Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from The Management of One World Hotel on 8 Dec 2023
Dear Grace,Warmest Greetings from One World Hotel!Thank you for taking the time to give us a rating on your recent stay at our hotel as we always appreciate hearing from our guests.We are glad that you enjoyed your recent stay with us. We are delighted to have been of service to you and look forward to welcoming you back to our hotel soon.Thank you.Best RegardsThe Management of One World Hotel

8/10 Good

Jenny

Stayed 3 nights in Dec 2023
Response from The Management of One World Hotel on 26 Dec 2023
Dear Jenny,Warmest Greetings from One World Hotel!Thank you for staying with us and for taking the time to provide us with your feedback.Please rest assured that we will continue to work to deliver the warm hospitality and excellent service that reflects One World Hotel’s hospitality.We hope to be of service to you again in future.Thank you.Best RegardsThe Management of One World Hotel

10/10 Excellent

Yew Kheat

Liked: Cleanliness, staff & service, property conditions & facilities
It was great coming back to One World Hotel again. Have a nostalgic feeling towards this hotel especially the shopping facilities nearby and the Christmas deco in the lobby.
Stayed 3 nights in Nov 2023
Response from The Management of One World Hotel on 8 Dec 2023
Dear Yew Kheat,Warmest Greetings from One World Hotel!Thank you for staying with us and for taking the time to provide us with your feedback.We are glad that your stay was pleasant and to your satisfaction. The comfort of our guests is our priority and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services and facilities.We look forward to your return to the hotel soon!Thank you.Best RegardsThe Management of One World Hotel

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One World is great!
One World is excellent. Value for money.
Stayed 2 nights in Nov 2023
Response from The Management of One World Hotel on 8 Dec 2023
Dear valued guest,Warmest Greetings from One World Hotel!Thank you so much for your outstanding review. We are glad to hear that it has been an enjoyable stay for you and that you were happy with our services and facilities.We at One World Hotel pledge to provide the best service and facilities to our valued guests.It would be our pleasure to welcome you back for another remarkable experience during your next trip to Petaling Jaya.Thank you.Best RegardsThe Management of One World Hotel

10/10 Excellent

Sin Ching

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and convenient
Stayed 1 night in Dec 2023
Response from The Management of One World Hotel on 8 Dec 2023
Dear Sin Ching,Warmest Greetings from One World Hotel!Thank you for taking the time to give us a review on your recent stay at our hotel as we always appreciate hearing from our guests.We are glad to hear that you have enjoyed your stay.It was indeed a pleasure to have been of service to you and look forward to your return to the hotel soon!Thank you.Best RegardsThe Management of One World Hotel

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Nov 2023
Response from The Management of One World Hotel on 30 Nov 2023
Dear Patricia,Warmest Greetings from One World Hotel!Thank you so much for your outstanding review. We are glad to hear that it has been an enjoyable stay for you and that you were happy with our services and facilities.We at One World Hotel pledge to provide the best service and facilities to our valued guests.It would be our pleasure to welcome you back for another remarkable experience during your next trip to Petaling Jaya.Thank you.Best RegardsThe Management of One World Hotel

10/10 Excellent

Mooi Kim

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenients
Stayed 1 night in Nov 2023
Response from The Management of One World Hotel on 4 Dec 2023
Dear Mooi Kim,Warmest Greetings from One World Hotel!Thank you so much for your outstanding review. We are glad to hear that it has been an enjoyable stay for you and that you were happy with our services and facilities.The strategic location of the hotel is something that our guests benefit from, not just for the convenience when exploring our city and One Utama Shopping Mall but public transportation is also easily available.We at One World Hotel pledge to provide the best service and facilities to our valued guests.We are very happy to have been of service to you and look forward to welcoming you back to the hotel soon.Best RegardsThe Management of One World Hotel

10/10 Excellent

Hung Chin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near shopping mall
Stayed 2 nights in Nov 2023
Response from The Management of One World Hotel on 27 Nov 2023
Dear Hung Chin,Warmest Greetings from One World Hotel!Thank you so much for your outstanding review. We are glad to hear that it has been an enjoyable stay for you and that you were happy with our services and facilities.The strategic location of the hotel is something that our guests benefit from, not just for the convenience when exploring our city and One Utama Shopping Mall but public transportation is also easily available.We at One World Hotel pledge to provide the best service and facilities to our valued guests.We are very happy to have been of service to you and look forward to welcoming you back to the hotel soon.Best RegardsThe Management of One World Hotel

10/10 Excellent

Ah

Stayed 3 nights in Nov 2023
Response from The Management of One World Hotel on 14 Dec 2023
Dear Ah,Warmest Greetings from One World Hotel!Thank you for taking the time to give us a review on your recent stay at our hotel as we always appreciate hearing from our guests.We are glad to hear that you have enjoyed your stay.It was indeed a pleasure to have been of service to you and look forward to your return to the hotel soon!Thank you.Best RegardsThe Management of One World Hotel

10/10 Excellent

KISHAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located an hour from the KL airport but very good in terms of location and cleanliness and it’s a very good place for family or couples or business travelers to stay . They have various types of restaurants inside this hotel including a Japanese restaurant. Also have access to the mall 1 Utama shopping complex which is pretty big and plenty of brands .. locals to global brands .. staff of the hotel are courteous and helpful.
Stayed 4 nights in Nov 2023
Response from The Management of One World Hotel on 14 Nov 2023
Dear Kishan,Warmest Greetings from One World Hotel!Thank you so much for your outstanding review. We are glad to hear that it has been an enjoyable stay for you and that you were happy with our services and facilities.We at One World Hotel pledge to provide the best service and facilities to our valued guests.It would be our pleasure to welcome you back for another remarkable experience during your next trip to Petaling Jaya.Thank you.Best RegardsThe Management of One World Hotel

8/10 Good

GARRETT

Liked: Cleanliness, staff & service, amenities
Overall it was ok. It’s the kind of old 5star hotel u expect. Smoke still lingers along corridor and my kids room (so that’s disappointing). Second, there were some confusions on the dining credit that was part of the package by Expedia. The hotel claimed it wasn’t in the deal but when I contacted Expedia agent online, they mentioned it was and it had been accepted by the hotel. Other than that, there was intermittent browny water from the hot water tap….
Response from The Management of One World Hotel on 14 Nov 2023
Dear Garrett,Warmest Greetings from One World Hotel!We thank you for staying with us and for taking the time to provide us with your feedback.We were extremely disappointed to read about the challenges experienced and have already shared these with the team as we view your comments very seriously. They are certainly not synonymous with our usual high standards for excellent service.Please accept our sincere apologies for not meeting your expectations and we hope you will give us another opportunity to welcome you back on your next visit.Thank you.Best RegardsThe Management of One World Hotel

4/10 Poor

Melvyn Thobias

Travelled with group
Disliked: Property conditions & facilities, room comfort
Check in was efficient & friendly. However my request for a room on a high floor was denied & I was put on the 6th floor. Upon entry we found both of the lamps on either side of our beds were not working. Likewise both the 3 pin power sockets were also not working. The WiFi was totally unreliable for day one. The cable tv was faulty so much so the technician has to come on 2 consecutive days & he finally replaced the box at the back of the tv. This caused a great deal of dust in the room as you can imagine the back of most hotel tv’s are never cleaned. Being a Silver member there was a MR$50 voucher. However the places that it could be used at were so limited as compared to the outlets that we could not use it. Plus it came with many conditions. If you really call it a “VIP Benefit” please be sincere about it. We won’t be returning to One World again rest assured.
Stayed 3 nights in Nov 2023
Response from The Management of One World Hotel on 9 Nov 2023
Dear Melvyn Thobias,Warmest Greetings from One World Hotel!We thank you for staying with us and for taking the time to provide us with your feedback.We were extremely disappointed to read about the challenges experienced and have already shared these with the team as we view your comments very seriously. They are certainly not synonymous with our usual high standards for excellent service.Please accept our sincere apologies for not meeting your expectations and we hope you will give us another opportunity to welcome you back on your next visit.Thank you.Best RegardsThe Management of One World Hotel

8/10 Good

Pang Mui

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2023
Response from The Management of One World Hotel on 30 Nov 2023
Dear Pang Mui,Warmest Greetings from One World Hotel!Thank you for staying with us and for taking the time to provide us with your feedback.Please rest assured that we will continue to work to deliver the warm hospitality and excellent service that reflects One World Hotel’s hospitality.We hope to be of service to you again in future.Thank you.Best RegardsThe Management of One World Hotel

8/10 Good

Geno

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast buffet was amazing, easily one of the best I've ever experienced. However, the rooms do look quite old.
Stayed 5 nights in Oct 2023
Response from The Management of One World Hotel on 1 Nov 2023
Dear Geno,Warmest Greetings from One World Hotel!Thank you so much for your complimentary comments relating to your dining experience at the hotel.Your positive review on our Buffet Breakfast is greatly appreciated. We are glad that you enjoyed the breakfast. Please rest assured that we will continue to work to deliver the warm hospitality and excellent service that reflects One World Hotel’s hospitality.We hope to be of service to you again in future.Thank you.Best RegardsThe Management of One World Hotel

6/10 Okay

Tessa Wei Fern

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel definitely need a refurbish. The corridor has a very strong moldy smell and aircon too. Room is still clean but the smell is not great
Stayed 4 nights in Oct 2023
Response from The Management of One World Hotel on 1 Nov 2023
Dear Tessa Wei Fern,Warmest Greetings from One World Hotel!Thank you very much for taking the time to share your experience with us.Please accept our sincere apologies for the shortcomings and disappointments you have encountered during your stay with us. We have highlighted your comments to the respective Head of Departments to take corrective measures. We hope you will give us another opportunity to welcome you back on your next visit.Thank you.Best RegardsThe Management of One World Hotel

8/10 Good

Flora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location next to mega mall
Nice clean room. The pillows were too soft.
Stayed 2 nights in Oct 2023
Response from The Management of One World Hotel on 30 Oct 2023
Dear Flora,Warmest Greetings from One World Hotel!Thank you for staying with us and for taking the time to provide us with your feedback.Please rest assured that we will continue to work to deliver the warm hospitality and excellent service that reflects One World Hotel’s hospitality.We hope to be of service to you again in future.Thank you.Best RegardsThe Management of One World Hotel

8/10 Good

Doris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is always room for improvement
Stayed 1 night in Oct 2023
Response from The Management of One World Hotel on 27 Oct 2023
Dear Doris,Warmest Greetings from One World Hotel!Thank you for staying with us and for taking the time to provide us with your feedback.Please rest assured that we will continue to work to deliver the warm hospitality and excellent service that reflects One World Hotel’s hospitality.We hope to be of service to you again in future.Thank you.Best RegardsThe Management of One World Hotel

10/10 Excellent

grace

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Management of One World Hotel on 25 Oct 2023
Dear grace,Warmest Greetings from One World Hotel!Thank you for taking the time to give us a review on your recent stay at our hotel as we always appreciate hearing from our guests.We are glad to hear that you have enjoyed your stay.It was indeed a pleasure to have been of service to you and look forward to your return to the hotel soon!Thank you.Best RegardsThe Management of One World Hotel

10/10 Excellent

Shiwei Aurelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and comfortable
Stayed 2 nights in Oct 2023
Response from The Management of One World Hotel on 23 Oct 2023
Dear Shiwei,Warmest Greetings from One World Hotel!Thank you for your recent review as we always appreciate hearing from our guests.It is very encouraging to hear that you were satisfied with the services rendered to you during your stay with us.We look forward to welcoming you back to our hotel again.Thank you.Best RegardsThe Management of One World Hotel

10/10 Excellent

Vivien

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service
Stayed 4 nights in Oct 2023
Response from The Management of One World Hotel on 23 Oct 2023
Dear Vivien,Warmest Greetings from One World Hotel!Thank you for taking the time to give us a rating on your recent stay at our hotel as we always appreciate hearing from our guests.We are glad that you enjoyed your recent stay with us. We are delighted to have been of service to you and look forward to welcoming you back to our hotel soon.Thank you.Best RegardsThe Management of One World Hotel

10/10 Excellent

Rozinah

Stayed 1 night in Oct 2023
Response from The Management of One World Hotel on 17 Oct 2023
Dear Rozinah,Warmest Greetings from One World Hotel!Thank you for staying with us and for taking the time to provide us with your feedback.Please rest assured that we will continue to work to deliver the warm hospitality and excellent service that reflects One World Hotel’s hospitality.We hope to be of service to you again in future.Thank you.Best RegardsThe Management of One World Hotel

6/10 Okay

Kim Joo

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Good stay for those who enjoy shopping. Cleanliness is average for the room.
Stayed 3 nights in Oct 2023
Response from The Management of One World Hotel on 16 Oct 2023
Dear Kim Joo,Warmest Greetings from One World Hotel!Thank you for staying with us and for taking the time to provide us with your feedback.Please rest assured that we will continue to work to deliver the warm hospitality and excellent service that reflects One World Hotel’s hospitality.We hope to be of service to you again in future.Thank you.Best RegardsThe Management of One World Hotel

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from The Management of One World Hotel on 1 Nov 2023
Dear Nicholas,Warmest Greetings from One World Hotel!Thank you for your recent review as we always appreciate hearing from our guests.It is very encouraging to hear that you were satisfied with the services rendered to you during your stay with us.We look forward to welcoming you back to our hotel again.Thank you.Best RegardsThe Management of One World Hotel

8/10 Good

Casey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 1 night as a transfer point. Staff, room & property overall is top notch. Had a few issues. Tried 2x to order our meals with the tv and wasted an hour because it did not work. I called down to make my order and finally received. I did not get the 50rym dining discount I was supposed to get as a platinum member. No upgrade, no dining discount…nothing. The food was underwhelming & barely warm when received. The bread pudding was horrible it tasted like challah bread sitting in milk…no sugar, no vanilla…no flavor. I was tempted to go down to the kitchen to show them how to make it better. At 7:09am I was awaken by the phone making a weird loud piercing noise. I picked up the phone and it stopped. It happened 3 more times between 709am and 1145am. I told the front desk before checking out so they could fix before the next guest arrive. I would recommend this hotel because of its location & convenience. I just hope they give people the member benefits they post because it feels a bit like false advertising. I also hope they fix whatever technical issues they are having in room 1728 because I really really hate to be woken early for no reason.
Stayed 1 night in Oct 2023
Response from The Management of One World Hotel on 11 Oct 2023
Dear Casey,Warmest Greetings from One World Hotel!Thank you very much for taking the time to share your experience with us.Please accept our sincere apologies for the shortcomings and disappointments you have encountered during your stay with us. We were extremely disappointed to read about the challenges experienced and have already shared these with the team as we view your comments very seriously. Thank you for bringing this to our attention and please accept our sincere apologies for the situation.Please rest assured that we will continue to work to deliver the warm hospitality and excellent service that reflects One World Hotel’s hospitality.We hope to be of service to you again in future.Thank you.Best RegardsThe Management of One World Hotel

8/10 Good

Yvette, Maple Ridge

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Next to a shopping mall, easy access to downtown KL
Stayed 3 nights in Oct 2023
Response from The Management of One World Hotel on 6 Oct 2023
Warmest Greetings from One World Hotel!Thank you so much for your outstanding review. We are glad to hear that it has been an enjoyable stay for you and that you were happy with our services and facilities.The strategic location of the hotel is something that our guests benefit from, not just for the convenience when exploring our city and One Utama Shopping Mall but public transportation is also easily available.We at One World Hotel pledge to provide the best service and facilities to our valued guests.We are very happy to have been of service to you and look forward to welcoming you back to the hotel soon.Best RegardsThe Management of One World Hotel

10/10 Excellent

Alex

Stayed 1 night in Oct 2023
Response from The Management of One World Hotel on 17 Oct 2023
Dear Alex,Warmest Greetings from One World Hotel!Thank you for staying with us and for taking the time to provide us with your feedback.Please rest assured that we will continue to work to deliver the warm hospitality and excellent service that reflects One World Hotel’s hospitality.We hope to be of service to you again in future.Thank you.Best RegardsThe Management of One World Hotel