Hotel Istana Kuala Lumpur City Center (Kuala Lumpur, Malaysia)

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Centrally located

Set in the Kuala Lumpur City Centre complex, Hotel Istana is a 5-minute walk from shopping at Bukit Bintang, Pavilion, and a 10-minute walk from the iconic Petronas Twin Towers. It is also near the Kuala Lumpur Convention Centre and Aquaria KLCC. Show more

Spa and fitness

Recreational amenities at this Malaysian hotel include an outdoor pool and children's pool, full-service spa, and fitness center. Two restaurants specialize in Asian cuisine and a ballroom can accommodate up to 2000 guests.

Premium amenities

All 505 Hotel Istana guestrooms include complimentary wired high-speed Internet access. Luxury touches include bathrobes and slippers, separate showers, and premium toiletries. Televisions come with premium cable and movie channels. Hide

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Rooms & Rates

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Please complete the highlighted fields below. The check-out date must occur after the check-in date. Please change the date. Date format should be dd/mm/yy. Please provide the ages of children below. The check-in or check-out date is prior to the current date. The check-in date cannot be after 28/06/2013. The check-out date cannot be after 28/06/2013. The check-in date is missing. Please add the check-in date. The check-out date is missing. Please add the check-out date.

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Discounts may be offered to children of certain ages.

Room type

Deluxe Room


		1 king bed or 2 single beds. 38 square metres. Desk. In-room safe. Wired (high-speed) Internet access (complimentary). Television with premium channels. Multi-line phone with voice mail. Minibar. Complimentary bottled water. Coffee/tea maker. Bathroom with phone, separate bathtub and shower, bathrobes, slippers, hair dryer, and premium toiletries. Trouser press. Complimentary newspaper. Blackout drapes/curtains. Air conditioning.

Club Room - access to Club Lounge


		1 king bed or 2 single beds. City view. Floors 18-20. 38 square metres. Desk. In-room safe. Wired (high-speed) Internet access (complimentary). 29-inch flat-panel television with premium channels. Multi-line phone with voice mail. Minibar. Complimentary bottled water. Coffee/tea maker. Bathroom with phone, separate bathtub and shower, bathrobes, slippers, hair dryer, and premium toiletries. Iron/ironing board. Trouser press. Complimentary newspaper. Blackout drapes/curtains. Air conditioning.

Club Suite - access to club lounge


		1 king bed or 2 single beds. City view. 79 square metres. Separate sitting area. Desk. In-room safe. Wired (high-speed) Internet access (complimentary). 29-inch flat-panel television with premium channels. Multi-line phone with voice mail. Minibar. Complimentary bottled water. Coffee/tea maker. Bathroom with phone, separate bathtub and shower, bathrobes, slippers, hair dryer, and premium toiletries. Iron/ironing board. Trouser press. Complimentary newspaper. Blackout drapes/curtains. Air conditioning.

There is only room left for . More rooms of this type may be available at higher rates. There are only rooms left for . More rooms of this type may be available at higher rates.

Hotel Policies & Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Know Before You Go

Advanced reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. There are no room charges for children 5 years old and younger who occupy the same room as their parents or guardians, using existing bedding. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. No pets, including service animals, are allowed at this property.

Policies

Pets not allowed
Check-in time starts at 2 PM
American Express accepted
Diners Club accepted
MasterCard accepted
Visa accepted
Parking height restrictions apply

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Property Amenities

24-hour front desk
Air-conditioned public areas
Audio-visual equipment
Babysitting or child care
Ballroom(s)
Number of floors - 23
Banquet facilities
Bar/lounge
Beauty services
Business center
Business services
Coffee in lobby
Computer rental
Currency exchange
Doorman/doorwoman
Dry cleaning/laundry service
Event catering
Exhibit space
Express check-in
Express check-out
Fitness facilities
Full-service health spa
Gift shops or newsstand
Wired (high-speed) Internet access - complimentary
Internet access - wireless
Designated smoking areas
Airport transportation
One meeting/conference room
Luggage storage
Shopping on site
Total number of rooms - 505
On-site car rental
Concierge services
Health club
Laundry facilities
Limo or Town Car service available

Massage - spa treatment room(s)
Medical assistance available
Multilingual staff
Valet parking
Porter/bellhop
Restaurant(s) in hotel
Room service (24 hours)
Safe-deposit box at front desk
Area shuttle (surcharge)
Sauna
Secretarial services
Security guard
Spa tub
Steam room
Swimming pool - children's
Swimming pool - outdoor
Coffee shop or café
Wedding services
Elevator/lift
Tours/ticket assistance
Wireless (high-speed) Internet access - surcharge
Number of spa tubs - 2
Nightclub
Parking (free)
Valet parking (surcharge)
Parking garage
Garden
Free guest parking only during stay
Snack bar/deli
Meeting facilities size (meters) - 64
Number of restaurants - 2
Spa services on site
Suitable for children
Tour assistance
Umbrella

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Rooms

High-end touches appear in all guestrooms at Hotel Istana Kuala Lumpur City Center and include local Malaysian textiles, long bathtubs, and separate showers with handheld showerheads. Bathrobes, slippers, and luxury toiletries are standard, along with premium cable channels, complimentary newspapers, and electronic in-room safes. Guests also enjoy complimentary wired (high-speed) Internet access.

Room Amenities

Premium television channel(s)
Complimentary newspaper
Air conditioning
Blackout drapes/curtains
Multi-line phone
Voice mail
Complimentary bottled water
Coffee/tea maker
Wake-up calls
Daily housekeeping
Turndown service (on request)
Separate bathtub and shower
Extra towels/bedding in room
Handheld showerhead
In-room massage available

Slippers
Bathrobes
Complimentary toiletries
Bathroom phone
Trouser press
Desk
Electronic/magnetic keys
Cable television service
Rollaway beds available
Cribs (infant beds) available
Wired high-speed Internet access (complimentary)
Hair dryer
Iron/ironing board
In-room safe (accommodates laptop)

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Dining

Urban - Serves grilled Asian and international cuisines in a bright and spacious setting.

Taman Sari Brasserie - Multiple arched windows highlight this relaxed venue; Taman Sari serves Malaysian buffet dishes.

Songket Lounge - Features live music, drinks, and snacks off the lobby area.

Oscar Club - Dance club and lounge.

24-hour room service is available.

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Hotel Istana Kuala Lumpur City Center, Kuala Lumpur, Malaysia, Dining Dining

Recreation

Swimming nearby

Racquetball/squash nearby

Spa

Minimum age to access spa is 16
Number of treatment rooms - 10
Couples treatment rooms
Sauna in spa

Spa tub in spa
Massages
Body treatments
Facial treatments

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Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Hotel Istana Kuala Lumpur City Center

4.1

out of 5

avg. guest rating

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Showing 1 - 10 results (of 112) · See more Hotel Istana Kuala Lumpur City Center reviews

John W from Emsworth UK

5.0

out of 5

“Great central hotel”

An excellent hotel in a very central location, close to Pavillion for shopping and eating opportunities. A stroll to the Petronas Towers or take the hotel shuttle. Very attentive staff, would highly recommend this hotel.

Area recommendations

Petronas Towers for sightseeing and fantastic mall. KL Tower for amazing views of the city. Chinatown for a real flavour of the orient.

Trish H from Australia

1.0

out of 5

“Not Impressed”

The hotel is undergoing renovations, the workmen work at nights or late into the night, midnight. There was a real bad smell of tile adhesive that remained in the elevators especially. This was our second time we stayed there, the first was good so we thought it would be ideal ....... so wrong we were. The first 12 hours we had no water in our room. WHen we complained and moved rooms that is when the nightmare got worse. No working safe, workman banging, party central and we had to call security. The food at breakfast is buffet, plenty of it but not particularly hot enough, cold eggs and pancakes is off putting first thing of a morning. The reception desk would not have anything to do with me, as I am not of the right ethnic race and a woman, so they would talk over me and respond to my husband, which made my blood boil. The pool area is not that attractive, the spa is so expensive, yet I did find a jacuzzi the last day there. There information package is not real informative. Overall we are definitely not staying there again, no matter if it is cheap as we didnt have 4 nights of decent sleep and could not wait to leave. We couldnt change hotels as it was pre paid with no refund. Better value in the area, so do more research. Hotel is 19 years old and very tired as little maintenance has been done in that period.

Area recommendations

Just adjacent to a monorail station and a short walk to Bukit Bintang, so the area is good.

Getting there

Catch the KLIA express MYR35 to central and then it cost MYR13 for a budget taxi to get you to the hotel. A lot easier than pickup as it is very sign posted at the airport. When we checkin at the railway station they took our bags and they were on the carousel waiting for us in Brisbane. So good and helpful. Train runs every 15 mins approx and takes less than half an hour.

Tina H from London

5.0

out of 5

“TinaHH”

Excelent service, lovely rooms. Stay in the exec rooms if you can. The Club is worth it.

Area recommendations

Great area for shopping & restaurants. Only 10 min walk to the Petronas Towers.

Majid from Dubai

3.0

out of 5

“Majid”

It's very good location but the smell very strong ..i don'ts know maybe they have mentanence in that time. but over all very good hotel.. thanks

marcel c from Australia

5.0

out of 5

“Dont overlook this well established otel”

Not the most modern 'kid on the block' but well appointed, clean, comfortable, well located to major up market shopping centres, superb attentive service, very helpful staff, in summary, excellent value for money. Would be difficult to find better deal.

Matt H from Brisbane, Australia

2.0

out of 5

“Not very impressed”

The hotel looks very impressive and is in a good part of town and my staying there was influenced by reviews from this site. The staff were very helpful and courteous however the room was not cleaned before our occupancy and there was no hot water on the morning of checking out. I doubt I will stay here again.

catherine b from North Queensland Australia

5.0

out of 5

“A positive second visit after a decade or more”

Arrived around midnight, tired and jet weary, and so my first perceptions of the hotel's opulence of mirror and marble, juxtaposed with stained carpet, was dulled by fatigue. This however changed changed the next day after experiencing the staff's amazing hospitality and service and a breakfast that set the taste buds singing. Having chosen to pay that small bit extra for club room access proved to be a boon with easy access to internet in the room and in the club as well as daily snacks and evening appetisers in the club's elegant ambience on the 20th floor. Highly recommended and excellent value for money

Area recommendations

Much to see and do in Kuala Lumpur and all the attractions are easily accessed by the hop on and hop off double decker bus - but, really, to better understand the country and the people I would feel a trip beyond KL is a must. This time we took the public transport to Tanah Rata in the Cameron Highlands although visitors have a smorgasbord of places to choose from.

What to pack

We travelled by Malaysian Airlines from Perth and although at first dismayed that they only allowed 5kg of carry on luggage we found that we had ample with us even for the cooler temperature in the highlands. We only ever travel with carry on (usually 7kgs) and the service desk didn't seem to mind that we weighed in this time at around 5.4kgs.

Scott

4.0

out of 5

“Club Lounge a must”

Brilliant service and comfortable rooms. We upgraded to club rooms and it was the best decision made with free snacks and drinks for 2 hours each evening you can't go wrong. Also within walking distance to major shopping malls.

Tim D from Brisbane Australia

5.0

out of 5

“Excellent hotel, excellent location would definitely recommend this hotel”

The hotel enjoys the best location one could ask for. From the airport take the train - do not take the express if you have time because the Transit train takes maybe 10 mins more but costs 50 percent less and both trains are comfortable. From Sentral take a taxi - prepaid at the station. No need to eat at the hotel - the prices are high when compared to the cafe just around the corner - 3min walk, and the food there has a good local food choice. Walk to Bukit bintang which is surrounded by three other malls - one of which has heaps of electronic items - cannot remember the name. Traffic is horrendous so you save time staying in this hotel - because you can walk - not more than 10 mins, and you could make 2/3 trips a day. Pavillion mall is a block away and has all the Big brand items. Touristy items are also close with the mono rail station just across the road from the hotel. The staff in the hotel are excellent and make every attempt to assist you at all times. Hats off to them for speaking in English inspite their local language being Malay.

Dining

Eat in local restaurants/cafes - they are very reasonably priced and tasty.

A Traveller from Australia

1.0

out of 5

“Not Impressed”

Warm greetings but service was not good. No room safe provider, took more than 3 requests to obtain. Only 1 of 3 power points in the room was working. Lighting poor due to blown light bulbs not replaced. On 2 occassions no towels provided and had to call room service. Room service at night could take up to 1 hour. Transport to airport not book as requested. Staff were friendly and willing to assist but needed reminders to follow through with requests. Location of Hotel was good and close to public transport and main shopping district.

Area recommendations

Golden Triangle is central to all shopping and tourist attractions

Must see

Petronas Twin Towers and KL Tower especially at night. Hop on Hop Off bus is a great way to see KL.

Shopping

Sogo is good but remember to take your passport for tax discount.

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Showing 1 - 10 results (of 112) · See more Hotel Istana Kuala Lumpur City Center reviews

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Nearby Points of Interest

Pavilion Kuala Lumpur - 0.5 km / 0.3 mi
Fahrenheit 88 Shopping Mall - 0.5 km / 0.3 mi
Kuala Lumpur Convention Centre - 0.5 km / 0.3 mi
Sungei Wang Plaza - 0.6 km / 0.4 mi
Low Yat Plaza - 0.7 km / 0.4 mi
Kuala Lumpur Tower - 0.7 km / 0.5 mi
Cosmo's World - 0.8 km / 0.5 mi
KLCC Park - 0.8 km / 0.5 mi
Bukit Nanas Forest Reserve - 0.8 km / 0.5 mi
Berjaya Times Square - 0.8 km / 0.5 mi
Suria KLCC Shopping Centre - 0.9 km / 0.5 mi
Petronas Twin Towers - 0.9 km / 0.5 mi
Petronas Philharmonic Hall - 0.9 km / 0.6 mi
Karyaneka Handicraft Center - 1 km / 0.6 mi
St. John's Cathedral - 1.1 km / 0.7 mi

Location Highlights

In business district

The closest major airports to Hotel Istana Kuala Lumpur City Center are:

Subang (SZB-Sultan Abdul Aziz Shah) - 16.1 km / 10 mi

Kuala Lumpur (KUL-Kuala Lumpur Intl.) - 43.5 km / 27.1 mi

The preferred airport for Hotel Istana Kuala Lumpur City Center is Kuala Lumpur (KUL-Kuala Lumpur Intl.).

Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.

Distances are displayed to the nearest 0.1 mile and kilometre.

Nearest Major Airport:

Kuala Lumpur, Malaysia (KUL-Kuala Lumpur Intl.)

Area:

Golden Triangle, Kuala Lumpur, Malaysia: The Golden Triangle is comprised of Kuala Lumpur's commercial, shopping, and entertainment hubs located on three roads: Jalan Imbi, Jalan Sultan Ismail, and Jalan Raja Chulan. Within the Triangle, Bukit Bintang is considered to be the supreme shopping district, known for its entertainment and family recreation. The famous Petronas Twin Towers and the Suria KLCC Shopping Mall are in the city centre. Spreading out from the city centre are other destinations--for shopping (Parksons, Marks & Spencer), entertainment (Philharmonic Orchestra Hall), dining (Ampang Area), and business.

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