Ratings based on 545 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Wien

Tolles Hotel

Posted 29-Jun-2015
Pros: Betten, Lage.
Cons: Die Badezimmer Utensilien könnten hochwertiger bzw. Eco sein. Zum Frühstück fehlte mir Haferflockenbrei. Die Handtücher könnten flauschiger sein.
Location: Perfekte Lage
Absolut empfehlenswert! Sehr angenehm und gut gelegen.
Comment from Hotel Management
02-Jul-2015 by Joanna, Front Office Manager, Hotel Management
Thank you for comments. We hope to see you again
5 out of 5
Recommended
for Everyone
by A verified traveller from Cotswolds

Great location, staff extremely helpful

Posted 22-Jun-2015
Great location close to the main square in an accessible, clean and fun area. Excellent staff who went out of their way to help us.
Comment from Hotel Management
03-Jul-2015 by Rafał, Front Office Supervisor, Hotel Management
Dear Caroline, Thank you for such good feedback. I hope we will have a pleasure to host you again!
5 out of 5
Recommended
for Everyone
by A verified traveller from NYC

Great hotel within the old town but not too close.

Posted 01-Jun-2015
Pros: Great professional staff, clean lobby and hallways. Comfy rooms.
Cons: Shower system is a little impractical and could be improved.
Location: Strategic location, right across from a park, tourist locations all within walking distance.
Great hotel located a few steps away from the best parts of the old town, but far enough where you don't have to listen to nightlife all night.
Comment from Hotel Management
18-Jun-2015 by Joanna, Front Office Manager, Hotel Management
Thank you for your comment. Yes we have great location in Krakow. Hope to see you again!
3 out of 5
Recommended
for Everyone
by A verified traveller from U.K.

Brilliant location.

Posted 23-May-2015
Pros: Location, location, location.
Cons: Getting slightly shabby (carpets grubby). Housekeeping staff need to sharpen up if it is to deserve a 5 star rating.
Location: Short pleasant walk through park to main square and restaurants.
Hotel in best location, short walk through nice park to main square, restaurants/bars etc. Everywhere within walking distance. Really helpful/efficient reception and bar staff. Rooms pleasant and functional. Business rooms (pay for upgrade) have Nespresso coffee machines and better views. Unexciting breakfast buffet, better and more economical to breakfast in local restaurants.
Comment from Hotel Management
18-Jun-2015 by Joanna, front Office Manager, Hotel Management
Thank you for your comments. We do our best and I'm glad to hear that you enjoyed our services. Hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Great hotel near to city centre

Posted 06-May-2015
Can't fault this hotel. Excellent staff excellent position great breakfast food, brilliant room. Highly recommended.
Comment from Hotel Management
18-Jun-2015 by Joanna, front Office Manager, Hotel Management
Thank you. I hope we will have a pleasure to host you again in the future
5 out of 5
Recommended
for Everyone
by A verified traveller

Fantastic as always!

Posted 06-May-2015
Pros: Fantastic as always!
Cons: Fantastic as always!
Location: Fantastic as always!
Fantastic as always! Utrolig bra! *super standard *super service *spa *treningssenter *super frokost *alt
Comment from Hotel Management
18-Jun-2015 by Joanna, front Office Manager, Hotel Management
And we will do our best to keep it this way. Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveller

Citynära

Posted 04-May-2015
Mkt bra centralt hotell med nära till alla sevärdheter, museum och resturanger.
Comment from Hotel Management
18-Jun-2015 by Joanna, Front Office Manager, Hotel Management
Yes, our location is our great selling point! Thank you for your comment
5 out of 5
Recommended
for Everyone
by A verified traveller from Edinburgh

Superb Hotel in Excellent Location

Posted 26-Apr-2015
Pros: Great location, good facilities and excellent staff.
Cons: Wider choice of beers at the hotel bar would be good but there's plenty of superb bars close by in the town.
Location: A guided tour by bike or walking is a great introduction to the city.
The hotel is situated close to the main square, Wawel Castle and other main sights in Krakow. There are some great restaurants nearby. The hotel has a corporate appearance but is very comfortable. We had a good sized room with coffee and tea making facilities. There was a good selection at the breakfast buffet and efficient staff. The reception staff were excellent - friendly and helpful. Krakow is a fascinating place from the stunning main square to Kazimierz - the traditional Jewish Quarter. It contains both beauty and tragedy and is a vivid, lively, thought-provoking city to visit.
Comment from Hotel Management
18-Jun-2015 by Joanna, Front Office Manager, Hotel Management
Im glad to hear that it was such a great stay, and we had an imput into this. Hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotell bjeteningen må spørre hva kunden vil

Posted 24-Apr-2015
Vi fikk feil rom lunsj pakken car alt for dur og stor.
Comment from Hotel Management
18-Jun-2015 by Joanna, Front Office Manager, Hotel Management
I understand that there were some misunderstandings while in our hotel. Sorry for this. I hope next time we will have better communication.
4 out of 5
Recommended
for Everyone
by A verified traveller from Glasgow Scotland

Really nice hotel staff were great

Posted 22-Apr-2015
Enjoyed our stay. Bar staff were very slow though.
Comment from Hotel Management
18-Jun-2015 by Joanna, Front Office Manager, Hotel Management
We will work on bar staff training. hope you will revisit :-)