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Reviews of PURO Krakow Stare Miasto

4 out of 5
PURO Krakow Stare Miasto
ul. Ogrodowa 10, Kraków, Lesser Poland

Reviews

9.4

Exceptional

Rating 10 - Excellent. 666 out of 1001 reviews" "
Rating 8 - Good. 287 out of 1001 reviews" "
Rating 6 - Okay. 39 out of 1001 reviews" "
Rating 4 - Poor. 7 out of 1001 reviews" "
Rating 2 - Terrible. 2 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Olena, Dnipro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Helpful staff, great amenities, very clean and location is outstanding
Stayed 2 nights in Apr 2024

6/10 Okay

Hiroshi

Liked: Cleanliness, property conditions & facilities
The hotel is conveniently located just in front of the Krakow station. We can control almost everything with a tablet equipped in the room. But the Wi-Fi password didn't match my computer and telephone despite my complaints to the front desk twice.
Stayed 1 night in Mar 2024

10/10 Excellent

Pavel, Marietta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Jagdev

Travelled with partner
Liked: Property conditions & facilities
My room overall was good but My room was not ready when it should been , Room I got was inside ending into a triangle Was not to my liking
Stayed 1 night in Feb 2024

10/10 Excellent

SHU TING

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with prime location
Stayed 4 nights in Nov 2023

10/10 Excellent

Chris

Stayed 3 nights in Jan 2024

10/10 Excellent

Mitchell Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fantastic, the room and facilities great, breakfast was delicious with an abundance of choices. The hotel staff were exceptionally professional approachable and friendly
Stayed 3 nights in Jan 2024

10/10 Excellent

Kirsty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel directly across from the train station and main shopping centre. Short walkable distance to the main attractions. Free hot drinks in the bar area all day. Would stay again.
Stayed 3 nights in Dec 2023

10/10 Excellent

Kornelija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We enjoyed our stay and would happily visit again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Stacie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location, about a 10/15 minute walk from the main square. Free tea & coffee in the lobby. Comfy beds, good showers, clean.
Stayed 4 nights in Dec 2023

10/10 Excellent

Katarzyna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and just opposite main railway station. Lovely breakfast! Great design and very modern room! I will be definitely coming back to Puro!
Stayed 1 night in Dec 2023

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Juraj

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Masato

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable check in experience, big variety of breakfast.
Stayed 1 night in Nov 2023

6/10 Okay

Alex

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Rooms incredibly small. No meeting rooms as advertised (nowhere to take a work call in the common area). Very noisy with rooms being right next to each other with little buffer.
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
A really great hotel in a perfect location. Bus stop right outside. Taxi pick up point outside the doors. Main Train/Bus station across the road. One of the best shopping centres in Europe on your doorstep. A 10 minute walk to the main city square. The hotel itself was so clean, comfortable and the staff were very friendly. Would recommend to anyone to stay here and if im ever visiting Krakow again I will be staying here!
Stayed 3 nights in Nov 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience from start to finish. Hotel is located in a really good area, food was good and hotel was spotless… would recommend and stay again!
Stayed 3 nights in Nov 2023

10/10 Excellent

SEYIT

Business traveller
Liked: Cleanliness, property conditions & facilities
very good and clean location
Stayed 1 night in Oct 2023

8/10 Good

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Natalia

Stayed 1 night in Oct 2023

10/10 Excellent

SYLWIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Amazing design and great location. Very clean room.
Stayed 1 night in Oct 2023

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sebastian Piasecki on 19 Oct 2023
Dear Stanley,Thank you for rating us. Best regardsSebastian

10/10 Excellent

Veniamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bed.
Been traveling for almost 3 weeks. Lots of hotel rooms. This one has the best sheets and pillows. So comfortable and cozy.
Stayed 1 night in Oct 2023
Response from Sebastian Piasecki on 19 Oct 2023
Dear Veniamin, Thank you for sharing your experiance. I am happy that you felt comfortable in our room:)Best regardsSebastian

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 1 night in Oct 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My preferred place to stay whenever I’m visiting Krakow. Very clean , comfortable and safe. Breakfast buffet is amazing. The staff is very friendly.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

David, Sturgis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was next to the train station and McDonalds.
Stayed 3 nights in Sep 2023

10/10 Excellent

David, Sturgis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the train station, shopping mall and Old City.
Stayed 1 night in Sep 2023

10/10 Excellent

Bernard

Stayed 2 nights in Aug 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining staff and the reception staff were just amazing. They were friendly and helpful and tried everything to help. We loved staying there!
Stayed 5 nights in Aug 2023

8/10 Good

Danielle

Stayed 1 night in Aug 2023

10/10 Excellent

Dmytro

Stayed 1 night in Aug 2023

8/10 Good

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel as it is directly opposite the main station and as a woman travelling on her own, I only had to walk across the road to get a train to the airport. Despite being on a main road, the noise from traffic was almost eliminated with the window closed. It is only a 6/7 minute walk to the main square and I would have felt safe walking back at night on my own but had family staying in other hotels nearby. We easily walked from the area to the Jewish quarter for dinner and back but you could you use the tram which stops directly opposite the hotel. The room was very comfortable although the bed level was slightly high. The bathroom was spotlessly clean and there was soap, shampoo and body lotion provided in dispensers, hairdryer etc. Everything in the room is controlled by a Samsung tablet which was really easy to follow. I liked that there was a QR card already on the screen to the connect to the wifi for that room as I walked in. I also changed the aircon to make the room cooler. You cannot use the lift upwards without the room key so felt secure. The staff were all very helpful and welcoming. My only reason for scoring it 4 stars is that the breakfast cost Zlt75 which is around £15 so a little pricey. The Galleria shopping centre is across the road with plenty of eating options so in hindsight, I should have done this. Overall, I would recommend the hotel if you want a nice, convenient and comfortable place to stay at a good price and would stay again.
Stayed 1 night in Jul 2023

10/10 Excellent

maxim

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Amazing hotel
Everything is great , the service is amazing ,rooms are clean . This is neither the first time and it’s not the last time at this hotel. Very recommended .
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sebastian Piasecki on 28 Jul 2023
Dear Guest, Thank you for rating us. Best regardsSebastian

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Sebastian Piasecki on 27 Jul 2023
Dear Thomas, Thank you for rating us.Best regardsSebastian

10/10 Excellent

ariadne m, New York

Stayed 1 night in Jun 2023
Response from Sebastian Piasecki on 27 Jul 2023
Dear Ariadne, Thank you for rating us. Best regardsSebastian

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Sebastian Piasecki on 27 Jul 2023
Dear Guest, Thank you for rating us. Best regardsSebastian

10/10 Excellent

Amy

Stayed 1 night in May 2023
Response from Sebastian Piasecki on 27 Jul 2023
Dear Amy, Thank you for rating us.Best regardsSebastian

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Helpful staff. Fantastic breakfast. Gorgeous rooms. The in-room service offering via the bar didn’t work, we placed an order and didn’t receive anything, but we alerted reception. That was the only minor inconvenience in an otherwise lovely stay.
Stayed 3 nights in May 2023

10/10 Excellent

sami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2023

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great location and a ten minute walk to the main square. The service was excellent, the rooms were clean and staff attentive. A great hotel which I would highly recommend!
Stayed 3 nights in Apr 2023

10/10 Excellent

Natalia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Dmytro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with convenient location!
Stayed 1 night in Mar 2023
Response from Sebastian Piasecki on 6 Apr 2023
Dear Dmytro, Thank you for sharing your opinion. Best regardsSebastian

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located right at the train station and very clean and modern
Stayed 2 nights in Apr 2023
Response from Sebastian Piasecki on 6 Apr 2023
Dear Ryan, Thank you for sharing your review. Best regardsSebastian

10/10 Excellent

Robert

Stayed 3 nights in Mar 2023
Response from Sebastian Piasecki on 20 Mar 2023
Dear Robert, Thank you for rating us. Best regardsSebastian

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Compered to other Puro hotels - sorry NOT same standard especially the lobby area - sad seatings, bar too small and no seating for talks etc Generally not same standards as Puro Lodz and Poznan
Stayed 1 night in Mar 2023
Response from Sebastian Piasecki on 7 Mar 2023
Dear Peter, Thank you for sharing your opinion. I am sorry that our lobby did not meet your expectations.You compared us to Puro in Łódź and Poznań wich have a lot more space for lobby, bar and restaurant. we do our best to make it as accessible and comfortable as possible for our guests, despite the smaller area. We have seatings for talk at the bar and lobby. Sometimes there are a lot of people in there and it's hard to find a spot, but I feel that's a good thing because it means our guests like to hang out in Puro Kraków Old Town. Best regardsSebastian

10/10 Excellent

Johnny, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Sebastian Piasecki on 7 Mar 2023
Dear Johnny, Thank you for rating us. Best regardsSebastian