Apartment, 1 Bedroom (4 people) | Private kitchenette

Reviews of Angel House Aparthotel

3 out of 5
Angel House Aparthotel
Sw.Sebastiana 20/3, Kraków, Lesser Poland

Reviews

8.4

Very good

Rating 10 - Excellent. 89 out of 244 reviews" "
Rating 8 - Good. 110 out of 244 reviews" "
Rating 6 - Okay. 32 out of 244 reviews" "
Rating 4 - Poor. 7 out of 244 reviews" "
Rating 2 - Terrible. 6 out of 244 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Thiago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's the perfect low budget option. The room was very new and extremely clean. The location is perfect and everything can be done on walk. Staff was very friendly. Thanks!
Stayed 2 nights in Oct 2023
Response from Angel House on 8 Nov 2023
Thank you very much for a nice feedback.Regards

2/10 Terrible

Witek, Rogers

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not for us. Dirty, tiny, lots of stairs and paper thin walls!
Stayed 1 night in Aug 2023

6/10 Okay

Columba

Liked: Staff & service, property conditions & facilities
Like a cell
We stayed in room 4 which is located on the third floor. There is no lift to it. Very cramped and with no air conditioning (temperature in the 30’s) during our stay. The room was clean but more like a cell in size
Stayed 6 nights in Aug 2023

10/10 Excellent

Aleksandar

Liked: Cleanliness, staff & service, property conditions & facilities
Very good. Recommendation
Stayed 1 night in May 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly an
Stayed 1 night in Feb 2023

10/10 Excellent

MARCIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Angel House Staff on 31 Jan 2020
Hello, Thank you for your feedback. We're happy that you like your stay at Angel House!

10/10 Excellent

Slawomir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Angel House Staff on 27 Oct 2019
Dzień dobry, dziękujemy za podzielenie się z nami swoją opinią i bardzo cieszymy się, że pobyt w Angel House się Państwu podobał. Zapraszamy ponownie!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019
Response from Angel House Staff on 2 Oct 2019
Hello, Thank you for your feedback. We're happy that you like your stay at Angel House!

8/10 Good

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019
Response from Angel House Staff on 2 Oct 2019
Hello, Thank you for your feedback. We're happy that you like your stay at Angel House!

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019
Response from Angel House Staff on 2 Oct 2019
Hello, Thank you for your feedback. We're happy that you like your stay at Angel House!

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
The property was advertised as 2 bedrooms with options for sleeping sofa. When i arrived, it was one bedroom with fold out sofa. I was expecting 2 bedrooms as that is what i paid for. I requested partial money back, but management refused. I was disappointed as i felt the room was falsely advertised.
Stayed 3 nights in Aug 2019
Response from Angel House Staff on 27 Aug 2019
Dear Guest, Thank you for sharing your opinion with us and we apologize for any inconvenience and some misleading information at reservation website. When you reported your doubts about the layout of the rooms, we offered you a change on the next day for the apartment which consists of a separate bedroom, a separate room with sofa and a corridor with kitchen. Also you have been informed, that on the next day the front desk manager will be available to discuss with you the best solution but you didn't come to meet her, so we thought that you accept the room and conditions. Beside all of these inconveniences we hope that you had a pleasant stay in Krakow.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness
Overall very nice just could have had the towels changed and beds made.
Stayed 4 nights in Jul 2019
Response from Angel House Staff on 8 Aug 2019
Thank you for your honest opinion. Despite the inconvenience with towels and beds, we're happy that you like your stay at Angel House.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent. The room was clean. The staff are very helpful.
Stayed 3 nights in Jul 2019
Response from Angel House Staff on 12 Jul 2019
Hello, Thank you for your feedback. We're happy that you like your stay at Angel House!

10/10 Excellent

Kateryna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend!
Everything was just awesome! We enjoyed our stay in Angel house very much. :) Super comfy bed, nicely decorated room and great experience overall.
Stayed 5 nights in Jun 2019
Response from Angel House Staff on 3 Jul 2019
Dear Kateryna, Thank you for your feedback. We are happy that your experience with Angel House was positive. Hope to see you again! Best regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a nice hotel with the old and new charm. The building is very old and the rooms are stylish and beautiful! A perfect place to stay in Krakow. Very good location! The hotels works similar to an Airbnb. The staff willl be there from 9am - 9pm, if you need anything free that you will need to contact them over the phone. I will stay here again!
Stayed 3 nights in Jun 2019
Response from Angel House Staff on 1 Jul 2019
Dear Guest, Thank you for your feedback. We are happy that your experience with Angel House was positive. Hope to see you again! Best regards,

2/10 Terrible

Alana

Disliked: Property conditions & facilities, room comfort
Not what it says in the advert !!!
Reception is up 2 flights of 14 steps Room are up 4 flights of 14 steps Drinks only in reception area during opening times. No cooking facility's despite this advertised ad Apart hotel. No facility to make drinks on bedrooms above reception level. Meaning 28 stairs down to make drink, 28 stairs up carrying drinks. Mattress were disgusting, torn and badly stained, we had trouble getting matress changed even though it had an exposed spring that cut my leg, Poor quality bed linen, and not a fresh smell Room is overlooked by apartments so no privacy, no nets or blinds on windows which meant curtains permanently closed Bad drainage means shower overflows into.room unless you shower quickly We had same towels for the 5 days we were there, bed was not changed during our stay. Nor was room cleaned. Very disappointed in this place Definitely not the place to stay unless you have low expectations and are super fit.
Stayed 5 nights in Jun 2019
Response from Angel House Staff on 8 Jul 2019
Dear Alana, We are very sorry that your stay did not meet your expectations. Angel House is a guest house located in a residential building with no elevator and this very important information is surely posted on the website where you made booking. As you agreed at the reception you have confused our Angel House with some other Angel hotel (in accordingly higher price) in the city so this explains a lot why you were expecting something different. When it comes to your favor with changing room for any on the lower floor-you were offered such a change for 2 last days out of 5 of your stay (as there was only such change possible) but you simply refused. We are deeply sorry for bad condition of the mattresses due to delay in delivery. On your request our handyman changed mattresses with another room as soon as possible. You have made reservation without alimentation so you did not have access to kitchenette. Also there is no information that a fridge, kettle or air condition will be in your room so why you were expecting one? After your complaint you were given extra key by our staff to get this problem solved. The windows has blackout curtains with which you can cover them. If the draining was already full it was enough to notify the reception and your problem would be solved immediately so we are sorry that we did not know this and could have helped if we only knew about this fact. Housekeeping is totally free of charge and it is upon request (also mentioned on the website). It is enough to notify the reception or simply hang "please clean my room" hanger on handle of your door. During making the reservation you have option to make it with or without breakfast. If you want to buy extra breakfast it is enough to notify our reception. We are sorry that our place has not meet your expectations and hope rest of your stay in Krakow was nice.

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spot
Had a good time staying here but only for the stairs we would of stayed longer, my partner struggled at end of the day
Stayed 5 nights in Jun 2019
Response from Angel House Staff on 19 Jun 2019
Dear Ray, Thank you for your honest opinion. Despite the inconvenience with the stairs, we're happy that you like your stay at Angel House.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great staff v helpful, clean good position
Stayed 8 nights in Jun 2019
Response from Angel House Staff on 12 Jun 2019
Dear Guest, Thank you for your feedback. We are happy that your experience with Angel House was positive!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean,tea coffee available in foyer. Staff friendly and very helpful. Would stay here again, not too far a walk from the square lovely restaurant recommended to us about 5 minute walk😁😁
Stayed 2 nights in May 2019
Response from Angel House Staff on 29 May 2019
Dear Sharon, Thank you for your feedback. We are happy that your experience with Angel House was positive. Hope to see you again! Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Stayed 3 nights in May 2019
Response from Angel House Staff on 27 May 2019
Hello, Thank you for your feedback. We're happy that you like location of Angel House.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot place
First time to Poland, very nice place inside, comfortable beds, very clean and close to Wavel castle and old town
Stayed 4 nights in May 2019
Response from Angel House Staff on 25 May 2019
Dear James, Thank you for your feedback. We are happy that your experience with Angel House was positive. Hope to see you again! Best regards,

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, would stay again
Great place, super cute. In a good area, close walking distance to most things in Krakow. The staff were lovely and the water pressure in the shower was great (Thick hair problems were not a problem here!)
Stayed 3 nights in Apr 2019
Response from Angel House Staff on 2 May 2019
Dear Guest, Thank you for your feedback. We are happy that your experience with Angel House was positive. Hope to see you again! Best regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location. My room was spacious and clean. I will definitely recommend staying at Angel House.
Stayed 3 nights in Mar 2019
Response from Angel House Staff on 8 Apr 2019
Hello, Thank you for your feedback. We're happy that you like your stay at Angel House

10/10 Excellent

Harmanpreet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Sep 2018
Response from Angel House Staff on 24 Sept 2018
Thank you so much for your opinion.

10/10 Excellent

UMESH KUMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place,
It was really amazing experience of staying at Angel House 2 b&b
Stayed 1 night in Jul 2018
Response from Angel House Staff on 10 Sept 2018
Hello, Thank you for your feedback. We're happy that you like your stay at Angel House.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Angel House Staff on 14 Aug 2018
Thank you for your feedback.

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Disliked: Room comfort
A bit about Beds, Showers & Location
Shower was amazing! Very clean, string and new. Bed was 2 singles pushed together. I could feel the springs. :( room was a good size. Breakfast outside of door in morning could be loud if you choose to sleep in the morning. (Room #4). Excellent ocation.
Stayed 2 nights in Jul 2018
Response from Angel House Staff on 31 Jul 2018
Thank you for your feedback.

8/10 Good

Lionel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Angel House Staff on 22 Jun 2018
Thank you for your feedback

6/10 Okay

Michael J.

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price
The room was not as illustrated in the picture. Two beds were actually one queen and one couch. Room was very clean. The girls at the front desk were fantastic. The three we talked to were very knowledgeable, helpful and very friendly. The breakfast was okay, but I would opt to go out next time.
Stayed 2 nights in May 2018
Response from Angel House Staff on 22 Jun 2018
Dear Michael, Thank you for your honest opinion and we're sorry, if there was an misundertanding concerning your room.

6/10 Okay

Gobcobbler , Chester

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Krakow is lovely
Once inside, the facilities and rooms are okay, but the entrance and exterior of the building are very run down. The city has some areas in need of tidying but generally beautiful and some great architecture mixing modern with classical. Avoid Moomoo steakhouse. It was the only serious disappointment.
Stayed 2 nights in May 2018
Response from Angel House on 19 May 2018
Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stuff.
Excellent location. Great staff. Good food. Keys confusing.
Response from Angel House on 19 May 2018
Thank you for your feedback!

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodation, service and location
Excellent place. This was my first holiday by myself and the Angel House staff made it as easy as possible. Very friendly, knowledgable, arranged my incoming transfer and kept my bag for the day before my late flight. Very clean and modern accommodation, nice varied breakfast and very close to Stare Miasto, Jewish quarter ad the Vistula. So easy to find everything from this location and free WiFi included for when I did have to look something up. Highly recommended.
Response from Angel House Staff on 20 May 2018
Dear Stuart, Thank you for your kind words! We are very happy that ypu have enjoyed your stay at Angell House and you are always welcome to come visit us again.

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, lovely room ..I was very pleased with everything
Stayed 2 nights in Feb 2018
Response from Marta H. on 22 Apr 2018
Dear Nicola, Thank you! We are too very happy that you have enjoyed your stay! ;)

10/10 Excellent

Georguis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recent pleasant experience.....
Our experience was amazing. Unfortunately, the flights of stairs would make it impossible for a sick or handicapped person to stay at Angel House. Another surprise for us is that the Hotel's website led us to believe that a tour of the salt mine would be arranged. In fact, the hotel does not arrange for any tours.
Stayed 3 nights in Mar 2018
Response from Marta H. on 6 May 2018
Dear Georguis, Thank you for your feedback. We are happy that you enjoyed stay at Angel House. When it comes to the lack of evelator, unfortunately that is part of charm of living in the Old Town. As most of the buildings are historical, it is impossible to have an elevator. That's why we have left an information about that on our website and in the reservation confirmation e-mail. As for tours, we can arrange them, but that's upon guests' request. Anyway, we hope that someday in the future you would like to visit us again.

8/10 Good

Anne, Halifax, Yorkshire, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located
Don't be fooled by the entrance! The old entrance to the building is deceptive and the accommodation is modern and bright. Easy 20 minute walk to the station and only 5-10 minutes to the main market square. Good spread provided for breakfast and able to make unlimited tea/coffee in the dining area. Would use again.
Stayed 4 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient as it close to public transportation
Excellent location and very helpful staff. My baggage did not arrive with the flight and the personnel at the hotel helped to recover my bag before my flight back home. My trip was only 2 days so this was indeed helpful. Very important to remember to call the hotel with your check in time as the hotel closes down and you will not be able to get your key
Stayed 2 nights in Sep 2017

6/10 Okay

William

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The room was small and did not represent the pictures on the internet. The shower cannot be used because the shower door opens to the inside and one cannot stand in the shower and close the door since the door goes all the way to the back shower wall. Carrying suitcases three flights up is far from ideal. There is no help with the suitcases from the b&b.
Stayed 1 night in Jul 2017

6/10 Okay

Steve, UK

Liked: Cleanliness, staff & service
Ok hotel.
The outside of the hotel and stairwell was very poor and off-putting. The rooms were ok. Breakfast was limited and preparation of breakfast could be heard in the room.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Friendly and helpful stuff. They try to managed all our requirements(they gave us an umbrella, kept our luggage, very good suggestions for sightseeing). Good breakfast and amazing location. Our room smell bad. I can't say if it smelled to cigarette or humidity. Guests smoked in their room. We told to the receptionist and she solved that inconvenient. But it is a good hotel in general.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and modern accommodation with free wifi.
Lovely, modern accommodation. So clean and had everything we needed including bonus of free wifi. Convenient travel company so booked our trips through them as well as airport transfers. Good value for money. Only one issue was the beds - not very comfortable. Everything else was excellent.

10/10 Excellent

M J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
We had an amazing stay at Angel House 2. The room was beautifully designed and decorated. Very stylish! The staff was really friendly and helpful! We really enjoyed our stay.

8/10 Good

Courtney, United States

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay!
The b&b was very lovely! The room was quaint and breakfast was well prepared every morning. They set up tours for us around the area and it was very easily facilitated and they provided tour guides for everything! It's perfectly located between old Krakow and the Jewish Quarter. We felt very safe throughout the stay, even walking through town and getting back late at night! The bed wasn't amazing by any means, but the room was cozy and decorated well. The bathrooms were large and very modern / up to date. Definitely worthy of a 4 star review!

8/10 Good

Lauren, Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great stay, would highly recommend!

10/10 Excellent

Sahira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Thomas, England

Liked: Cleanliness, staff & service, room comfort
Little gem in excellent location
A quiet unassuming door leads to a very well appointed set of apartments on the second floor. Staff were polite and helpful. Breakfast was standard continental, but still welcome at the price. The location is in easy walking distance from the Castle, Market Square and Jewish Quarters - very central for exploring the city. Be aware that there is no elevator up to the apartments.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Krakow
Great Place and a nice Hotel located between Krakow Old Town and the Jewish sector.

8/10 Good

Danielle, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A local experience in a superb location!
When arriving at Angel House B&B, we weren't sure we had arrived at the right destination. But we made our way upstairs inside an old apartment block, passing locals on the stairway, and into a beautifully renovated apartment containing several rooms, where we were welcomed by a very helpful host. It was a very personalised experience, where were given our own keys to the B&B, provided access to tea, coffee, hot chocolate etc. making facilities in the communal area that we could enjoy between walks in town, and on our last day, they were very helpful in allowing us to keep our luggage in our room until we needed to catch our transfer back to the airport. The location was amazing. It was a 5min walk to anywhere - Wawel Hill and Castle, the Old Town Square and the very trendy day/nightlife of Kamieriez. There was also a Carrefour near by to stock up on any supplies that you could easily enjoy in the communal area of the B&B, thanks to its 'self-catering' set up. The team at Angel House B&B were amazing - friendly, easily contactable and helpful in arranging all of our airport transfers and day trip to Auschwitz. I'll definitely stay here again on my next visit - and would be willing to pay twice the price!

10/10 Excellent

Salim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort