Outdoor pool, pool umbrellas

Reviews of Tropicana Lanta Resort

3.5 out of 5
Tropicana Lanta Resort
352 Moo 2, Saladan, Ko Lanta, Krabi

Reviews

8.8

Excellent

Rating 10 - Excellent. 94 out of 187 reviews" "
Rating 8 - Good. 75 out of 187 reviews" "
Rating 6 - Okay. 13 out of 187 reviews" "
Rating 4 - Poor. 4 out of 187 reviews" "
Rating 2 - Terrible. 1 out of 187 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this property was beautiful. We liked the outdoor shower/bathroom, but it is not for everyone and the bugs do like to attack at night so it is something one should be aware of. The workers were super helpful throughout our whole stay. They didn’t have a kettle in the room but I was wanting some coffee and they lent me one. The pool was beautiful to relax by. The room was large and cold with the AC on. The wifi wasnt too bad, but we were at the very end of the property, so not sure if that had something to do with it. walking 15 minutes in either direction, youll have food and 7/11 options! Breakfast was satisfactory!
Stayed 4 nights in Mar 2024
Response from your Tropicana Lanta Resort team on 21 Mar 2024
Thank you for your kind feedback, very glad to hear that you have a good time with us and look forward to seeing you again next time. on another hand we have noted for more improve.Best regards

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded to the room with private pool which is very spacious and lovely with a nature vibe. The grounds are lush and backs up to beach. Its quiet andyet you are on a main street and can walk everywhere on au nang beach. The breakfast had options for everyone Truly a lovely resort. We didn't want to leave!
Stayed 3 nights in Mar 2024
Response from Your Tropicana Lanta Team on 18 Mar 2024
Thank you your feedback, we all are very glad to hear that you have nice stay with us. Look forward to seeing you again next time.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ecl friend.y
Clean and comfortable. Breakfast lacked variety but was fresh and tasty
Stayed 7 nights in Dec 2023

8/10 Good

juha

Stayed 14 nights in Feb 2020
Response from Kannika on 9 May 2020
Thank you for you feedback. we look forward to welcoming you again.

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super little resort close to all your holiday amenities but would recommend hiring a moped from the hotel to make the most of this beautiful island
Stayed 6 nights in Mar 2020
Response from kannika on 11 Mar 2020
Thanks for staying with us. We appreciate your feedback! Very glad to hear that you had great times and enjoyed with us here, We hope to see you again as you come back to your second home in Koh Lanta Wish you enjoy your holidays during to sightseeing around in Thailand Your Sincerely

8/10 Good

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
top place to stay.
good location , handy for access to the beach and local bars etc.
Stayed 3 nights in Feb 2020
Response from Nok on 13 Feb 2020
We thank you for a taking your time to writing us a review, we are also glad that you enjoyed stay We hope that in the near future we would be able to see you again. Your Sincerely

10/10 Excellent

Dumitru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We had agreat time here ,the place is well maintained and the staff are amazing.
Stayed 5 nights in Jan 2020
Response from Nok on 10 Feb 2020
Thank you for giving a perfect rating. We are looking forward to welcoming you back again soon! Thank you once again in choosing our resort as part of your holiday trip in Thailand. Best Regards

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smaller hotel resort- nice and quiet. Well priced.
Great smaller style resort. Quiet, peaceful and relaxing. Great room- loads of space- outdoor open shower . bathroom. House keeping staff do an amazing job. Back from breakfast and our room was already cleaned. If possible, either rent a bike from the hotel of the pier / ferry end of town. Not a lot of local restaurants within walking distance- minimal 500m walk including beach. In saying this- all the local bars / food places are great. Great pool. Also has local well priced restaurant. Would recommend / stay next time!Make sure you include breakfast.
Stayed 2 nights in Jan 2020
Response from nok on 9 Feb 2020
Thank you very much for your feedback. I'm delighted to hear that you were impressed by our style resort, our room and team service. we look forward to welcome you again soon! Thank you once again in choosing our resort as part of your holiday trip in Thailand. Best Regards

6/10 Okay

Jimmy

Liked: Cleanliness, property conditions & facilities, room comfort
some misleading information on line.
It states in the description that they do pier pick ups, just contact them in advance. They don’t, they offer pier drop off, but that is only if you book your boat trip through them so they don’t either if you already booked the ferry, not a big deal but don’t put it on line you do. On line they show they have washers and dryers but when asked was told it was $10.00 a load. Crazy and all disappointing. Resort is fine, restaurant staff was sweet, location ok WiFi was poor. Overall a ok.
Stayed 4 nights in Dec 2019
Response from nok on 5 Jan 2020
On behalf of resort we so sorry for any inconvenience you may have. We thank you for your feedback and we have taken your note of improvement into consideration. I would like to inform that we happy to service free shuttle bus one for arrival guest from Island pier or another place to hotel at time between10.30- 16.30 hrs. please visit schedule at hotel website and we ask request in advance at least 1 night before the day of arrival that we could set schedule for next day, in case you have late request that we may could not confirm. and one drop off trip for inhouse guest from hotel at 11.30 hrs. to beach, market or village, we not drive direct to pier for departure trip we have no service to pier, we recommend use shuttle bus service that already include in ticket, in case online ticket or you want private transfer, taxi is available with reasonable price. I so sorry again for laundry service that is not free Thanks again for your feedback and we hope that in the near future we would be able to see you again. Your Sincerely

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful hotel in Ko Lanta, very quiet and peaceful. Bed are comfy and air conditioning is good. The hotel is a little further away from the town compared to other hotels but there is a lovely hotel restaurant and you can rent Moped’s at the hotel. The staff were friendly and could not do more for us. The hotel booked our elephant sanctuary trip and our ferry for when we left. Would 100% recommend and stay again. Please note to bring insect repellent and the bungalows have an outside bathroom.
Stayed 3 nights in Dec 2019
Response from Kannika on 3 Jan 2020
Dear Guest, Thanks for staying with us. We appreciate your feedback! Very glad to hear that you had great times and enjoyed with us here, We hope to see you again as you come back to your second home in Koh Lanta Wish you enjoy your holidays during to sightseeing around in Thailand Best Regards Front officer and all Staffs

8/10 Good

Nur Azlina Mohd Yazid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ovwrall positive experience
Comfortable and clean. Will be good to have coffee machine. Breakfast can have a bit more variety and service can be better with more friendlier faces and smile as part of great customer services
Stayed 3 nights in Dec 2019
Response from Kannika on 27 Dec 2019
We thank you for your feedback, we are also glad that you enjoyed our in-room and had an overall pleasant experience with us. On the other hand, we have taken your note of improvement into consideration. We hope that in the near future we would be able to see you again. Your Sincerely Chaw Ka Cher Tropicana Lanta Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Resort was quiet even though on the main road out of Saladan. Staff were friendly and helpful. The rooms was clean and light and airy. Pool area was super relaxing.
Stayed 5 nights in Apr 2019
Response from Nok on 27 Apr 2019
Thank you for writing a review and giving Chaw Ka Cher Tropicana Lanta Resort a perfect rating. I'm glad to hear that you had a great time at our room, pool, garden, and our team service. All of the staff are always ready to welcome you again. Please do not hesitate to visit us again anytime in the future 😊 Your Sincerely Your Chaw ka Cher Resort Team

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Nok on 24 Apr 2019
Thank you for giving Chaw Ka Cher Tropicana Lanta Resort a perfect rating. I'm glad to hear that you love to stay with us Please do not hesitate to visit us again anytime in the future 😊 Your Sincerely

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel.
This little hotel was great. The staff were amazing, our room was always cleaned to a really good standard and being a small hotel you get the personal feel. The breakfast was good and we never found it was crowded. The only reason we marked it down was it was quite a long walk to the beach and shops/restaurants. We didn't find this a problem as we hired a motorbike. The hotel does have a shuttle bus but you are then restricted to times. Another recommendation - due to its tropical green setting make sure you take plenty of mosquito repellant. Pool area is lovely and quite, never struggled to get a sunbed. All in all its a really great little hotel. Would definitely stay there again..
Stayed 4 nights in Mar 2019
Response from Nelly on 26 Mar 2019
Hi Steven, Thank you for giving us such a good review and compliments. We are very happy to hear that you have enjoyed and appreciated the beauty of our small kind of resort that we can offer to all the guest. We will be very happy to welcome you back again here in your next visit in the island. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from nok on 15 Apr 2019
Thank you for for rating. We are looking forward to welcome you back. Your Sincerely Your Chaw Ka Cher Tropicana Team

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property layout. Nothing much in the area around the property.
Stayed 1 night in Mar 2019
Response from Nok on 19 Mar 2019
Thank you very much for giving us a perfact rating and thanks for your feedback We hope you have a good time during stay with us and we hope to welcome you again next year. Your Sincerely Front Office Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from Nok on 15 Apr 2019
Thank you for for rating. We are looking forward to welcome you back. Your Sincerely Your Chaw Ka Cher Tropicana Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 5 nights with my boyfriend. We were upgraded at check-in so room was bigger and roomy. Breakfast was really good. Pancakes, eggs, yogurt, stir fry. You can rent a scooter from them which we did. You can also get a massage. Pool looked ok - didnt use. Amd they have a small gym. Walking distance to 2 beaches and 5min ride to long beach. They offer a shuttle bus to long beach, saladan and 1 other beach. Theres a few restaurants nearby and more restaurants and massage places on Relax Beach. We liked the location. There was a problem with mosquitoes in the room but they sprayed the room for us and that got rid of them. Staff were helpful and friendly. Lota of nice little features around the hotel that looked nice. Overall we liked our stay and would consider staying there again.
Stayed 5 nights in Mar 2019
Response from Nelly on 15 Mar 2019
Dear Guest, Thank you for leaving us your appreciation during your stay with us. We are very happy that you have enjoyed your stay and that you have enjoyed our breakfast. We are very much happy to welcome you back here again in your next visit. Thank you once again from Chaw Ka Cher Team. Kind regards,

8/10 Good

Ronald David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Getaway
We really enjoyed the spaciousness of the family room that we stayed in. The staff was super accommodating, friendly and wonderful. We are not used to warmer climates so the air conditioning was greatly appreciated. I realize that the outdoor aspect of the bathroom was conducive to insects and were often frightened by the cockroaches. In fact, we made the mistake of not zipping up our luggage and took one to our next destination. Would we stay there again, YES!
Stayed 1 night in Feb 2019
Response from Nelly on 6 Mar 2019
Hi Ronald, Thank you for giving us your time writing us a review. We do really appreciate that you have enjoyed your stay with us. We have taken note your comment with our bathroom and we will make sure to solve this issue immediately to assure the cleanliness of the room every time. We apologise if this have caused you inconvenience during your stay. We really hope to welcome you back here again. Best regards,

6/10 Okay

Mai

Liked: Cleanliness, room comfort
Much needed improvements.
The place, like other reviewers have mentioned, is quite run down. I do appreciate the fact that the management is trying to be green and environmentaly friendly, but in order for the resort to look inviting and welcome, something has to give. The landscape along the pathway to our room look dried and withered, the outdoor bathroom looks like it hasn’t been cleaned, the sink is cloaked up. Although, I do like the concept of taking a shower under the star. We rented a motorbike at the hotel and got a flat tire on the second day, luckily for us, there was a hike repair shop near by. We were told by the people at the bike repair shop that the whole tire is so worn out and suggested that we should change a whole new tire instead of just the inner tube. I believe that the hotel should have checked to make sure that the motorbike is safe and well maintained before renting it out. Have we gotten a flat tire while riding away from town, we would have been in serious trouble. Please make sure to inspect the motorbike if you decide to rent from the hotel. I found out that there are any places to rent a motorbike in town and seem to be much nicer. Overall, it was a ok stay for us at this hotel. I think for the amount of money that we spent on this hotel, we could most likely find something a lot nicer
Stayed 2 nights in Feb 2019
Response from Nelly on 8 Mar 2019
Dear Ms Mai, Thank you for leaving us a review about your recent stay with us. We sincerely apologize to any of the inconvenience you have encountered during your stay. Your comments have been seriously taken into consideration for improvement. As with the motorbike, we are very sorry that you have to pay a lot more than what we have informed you the day of your rental. Before we have release the motorbike to the guest, everything will be informed starting on how to operate the motorbike to the gas and if in case you will have a flat tire on the way. Since the island is very busy, people may have tend to make a living out from the foreign people visiting the Island. The resort's motorbike is very well kept and maintain because only the guest from the resort are allowed to rent this bikes. And guest do have the opportunity to choose which motorbike they would like to have during the renta, in which if the bike was not ok, the guest can choose and change the motorbike as they prefer. Anyhow, we appreciate your time leaving us a review to improve more on our services. This will really help us. We still do hope to welcome you back here again on your next visit. Best regards,

10/10 Excellent

AdrianPaipa, Khao Sok

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, service was great, they made sure we were happy, food was awesome. Price reasonable
Stayed 3 nights in Feb 2019
Response from nok on 22 Feb 2019
Thank you for your wonderful review and we are happy to read that you love our room, location, food and our team service. Please visit us again and again. We look forward to having you back 😊 Your Sincerely

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I prefer beachfront hotels, the Chaw Ka Cher was a good stop for a week with my husband. Our room was spacious and had an excellent outdoor shower. The pool was a nice place to relax and the grounds have beautiful, lush foliage throughout. The included breakfast offered many choices and was a great start to the day. Staff were very friendly and helpful....they quickly found us a kettle for our room and an additional seat for our patio. We ate at the restaurant a number of times and were happy with the options available. We appreciated the daily shuttle to town. There is a great beach south of the hotel (less than a km walk) named Beautiful Beach that has a small restaurant/bar, great sandy beach, and although there are some rocks, the water is easily accessible even at low tide.
Stayed 7 nights in Feb 2019
Response from nok on 15 Feb 2019
Thank you for taking the time to give us your feedback about your latest visit. I'm delighted to hear that you were impressed by our place, our team service and restaurant. We're truly thankful for your kind words. Please visit us again in the future. We are looking forward to welcoming you back.

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful nice big beds a little hard! Great Pool, decent breakfast
Stayed 1 night in Feb 2019
Response from nok on 15 Feb 2019
Thank you for giving a feedback. We are looking forward to welcoming you back again soon! Best Regards

6/10 Okay

Jocelyn

Liked: Property conditions & facilities, room comfort
Nice looking resort with gardens.The garden could of been better maintained Room nice and clean but very late in the day to get cleaned. Open air concept bathroom that is stuck to the other bungalow.Makes doing your business difficult without neighbors hearing everything.Not good laundry service.Washed all the whites with the color and no ironing the clothes.When cleaning the room they kept on forgetting shampoo, towel ,q-tip,emptying the garbage. On our last day , they did not even give us some fresh towel etc....Breakfast was always the same boring food. Friendly staff and helpful . If you want to have a peaceful time at the pool you may want to go to a different hotel because there is a lot of family with small children. Location not on the beach. Did rent a small motor bike to go a round because you are not close to anything. The wifi is also very slow and non-existent sometimes.
Stayed 7 nights in Jan 2019
Response from Nelly on 16 Feb 2019
Dear Jocelyn, Thank you for giving us your feedback about your stay with us during your holiday in the Island. We thank you for leaving us a review about our resort during your stay with us. We apologize if we caused you some inconvenience during your stay. As for the laundry, our laundry service is a self service laundry where guest can freely do their laundry by themselves, or if not then they can ask the staff to do the laundry for them (where the staff just put it the laundry in the machine and move it to the drying machine if finished). For our housekeeping, we have taken action with the incident of unattending the room sufficiently for the guest during theur stay. This has been taken seriously by the management. Thank you for informing us for our improvement. All of the comment you provided will be followed up for our improvement and betterment for our services. We still hope to welcome you back here at the resort to see the changes we had. Best regards, Reservation Team

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good potential for the hotel but quality of service can be greatly improved
Stayed 2 nights in Jan 2019
Response from Nelly on 18 Jan 2019
Dear Guest, Thank you for having your time writing us a review. Thank you for seeing our resort for having a good potential which we think we need to work it out for more improvement. As you have mentioned about service, may we please ask you to enumerate us the details for improvement so that we will be able to work it out more and to improve more for the betterment. Thank you once again in visiting us. Best regards,

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2018
Response from nok on 28 Dec 2018
Thank you for stay with us. We look forward to welcoming you back soon

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Walking to the nicest beach. Wifi wasn’t the best but otherwise great stay.
Stayed 4 nights in Dec 2018
Response from Nok, Front Office Team on 18 Dec 2018
Dear Valued Guest, We thank you for a taking your time to writing us a review, we are also glad that you enjoyed our in-room and had an overall pleasant experience with us. On the other hand, we have taken your note of improvement into consideration. We hope that in the near future we would be able to see you again. Your Sincerely

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professionalism by all staff but laid back island
An amazing hotel and guest experience from the moment we first walked into the hotel. Very welcoming,friendly and helpful staff. Your own cabin set within the grounds makes you feel like your in the middle of a jungle oasis. An outdoor shower is just awesome... Breakfast isn't spectacular but sets you up for the day and just ask and there is plenty of breakfast for you. It's a quiet idyllic hotel on an idyllic island. Your located about 10mins walk either direction to the nearest restaurants, or even less if you take a tuk tuk.... brilliant coffee shop next door with fresh cakes for a mid afternoon pick you up. Really sad to leave but but waved off with a smile from the staff. Go and book for a couple of nights , you won't regret it.
Stayed 7 nights in Nov 2018
Response from Nok Front Office Manager on 28 Nov 2018
Thank you for taking the time to give us your feedback about your latest visit. I'm delighted to hear that you were impressed by our room, our team service, and the restaurant. We're truly thankful for your kind words. Please visit us again in the future. We are looking forward to welcoming you back. Yours Sincerely,

10/10 Excellent

Asmahan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Kannika on 20 Nov 2018
Thank you for giving a perfect rating. We are looking forward to welcoming you back again soon! Best Regards

10/10 Excellent

Anna, Florida

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the outdoor bathroom. Everything was clean and comfortable.
Stayed 4 nights in Nov 2018
Response from Kannika Front Office Manager on 15 Nov 2018
Thanks for staying with us. We appreciate your feedback! Happy to hear that you have nice stay with us. We are looking forward to welcoming you back. Yours Sincerely,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pictures not an accurate representation of hotel
We showed up, went to our rooms and immediately turned around to leave. The pictures here do not give an accurate representation of the rooms. Shoddy construction - the steps up to my bungalow were rotted through with loads of rusty nails sticking out - the rooms were beyond basic, mattresses that looked like they had bed bugs, bathrooms that may have last been done in the 60s. Just not good enough. Also, the wifi only worked directly in the reception, not in the rooms as promised. When we went to the reception to complain they showed us two further rooms that were no different. Once we decided to leave the hotel staff were rude and not very helpful at all, not impressed, steer clear.
Stayed 2 nights in Mar 2018
Response from Nelly on 30 Aug 2018
Dear Guest, Warm greetings from Chaw Ka Cher Tropicana Lanta Resort! Thank you for writing us your feedback and we will make sure to put into action and follow up what was the problem. We believe that our rooms are very well kept by our staff as per on the standard the management have been imposing for the better stay of our guest. May we kindly know which room you have been place when you arrive as we were wondering which steps are you referring to since all our rooms were all situated ground rooms which we does not have any rooms that needs steps. also we believe that all our beds were all anti-bedbugs mattress which does not allow any bedbugs to live in our beds. As for our WiFi, we are using a very good wifi company to provide all our wifi connection to the entire resort. The Island may sometimes experience a very rare connections but this only happens when there's some heavy rains or winds that might disturb the connection. We are still thankful for your comment and we will follow up the instances that you have experience for us to continue enhancing our services. You may inform us which booking number or under which name was the reservation made so that we will be able to highly note your concern. Thank you and we look forward in hearing from you soon. Best regards, Reservation Team

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Nok, front desk team on 10 Jun 2018
Thank you for you perfect rating, We are looking forward to welcoming you back. Yours Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay on a beautiful island!
Stayed 1 night in Jan 2018
Response from Nok, Front office team on 6 Feb 2018
Thank you for staying with us on your recent trip and thank you very much for your feedback. We are happy to hear that you were enjoyed to stay with us and we waiting you return. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Comfortable Stay for 7 of us!
Room is amazingly big & it's really clean. The family suite can actually fit to at least 7 person. The stay was really comfortable. The place is really well maintained, with parking slots just outside the hotel facilities. And the location is pretty good as it is in the middle of the island. It's about 30 minutes drive to whichever ends of the island from the resort (Khlong Chak Waterfall / Ko Lanta Old Town / Car ferry Pier @ Ko Noi) On the down side, it has only 1 bathroom. It took us almost 2 hours for everyone to be done bathing for 7 people. Do take note that it is an open air bathroom, it is totally impossible to bathe when it's raining. Also, there are 2 pots of (supposedly to be) mini water fountain, but it wasn't functioning at all, so it was all filled with mosquitoes around which was just outside the doorstep of our resort. We have to ensure that the main door was closed in order not to be fed with mosquitoes. The Jacuzzi wasn't that amazing though, was seems pretty dirty. But overall, the place was still comfortable for staying & staffs are extremely friendly. & they even tried to remember our names in order to find us easily & help us with our needs. Kudos!
Stayed 2 nights in Jan 2018
Response from Nok, Front Office Manager on 23 Jan 2018
We thank you for a taking your time to writing us a review, We are also glad that you enjoyed our in-room and had an overall pleasant experience with us. On the other hand, we have taken your note of improvement into consideration. We hope to get the opportunity to welcome you again and show you our improvement. Yours Sincerely,

8/10 Good

Heather , Manchester. England.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel located away from main town
Good standard of accommodation. Good food. Staff were friendly and helpful. No comfy chairs in reception also dining chairs were uncomfortable. Pool was lovely and surrounded by lush gardens. Frogs at night in garden were very noisy. Good small beach in 5 minutes walking distance. Easy to get tuk tuk to town and other beaches.
Response from Kanika on 23 Apr 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

may, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Nice and peaceful. Close to the bea
We loved Koh Lanta. Plenty to do. Very laid back. Transport was readily available.food was superb. We loved Cloud 9 just a 10 min walk turn left out of hotel. A,lso recommend May's kitchen in the opposite direction. Take a tuk tuk
Response from Nok on 18 Mar 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! and we are waiting for your return.

10/10 Excellent

Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect start to a long vacation
This was a very comfortable quite modern hotel with a new addition being built to accommodate more people. No direct access to the beaches but 10 mins walk or rent a motorbike and ride around the island is cheap and so much fun. Service was amazing they did everything to meet out needs and exceeded our expectations
Response from General Manager on 19 Feb 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4/10 Poor

Bec, Bermuda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
advertising deceiving
Hotel was not what we were expecting. Check in/lobby was just off the road, the hotel was run down, and the rooms were not as nice as photographed in advertising. Directly behind our outdoor bathroom, was loads of trash, and it didnt smell good. Sheets were stained and power to the room was temperamental. We checked out 20 minutes after arriving.
Response from kannika on 19 Feb 2017
Thank you and appreciate for your feedback. We’re sorry you were unhappy, we will improve for next visit for more comfortable and we are waiting for your return. Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

allison, a

Liked: Cleanliness, property conditions & facilities, room comfort
great location in the middle of the island
Great location! Rent a scooter and explore all of the many great beaches! Cozy bungalow, with a great outdoor bathroom/shower. Nice pool. Good breakfast.
Response from Kannika on 29 Jan 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Carni, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
We spent around 3 weeks in Thailand in various places, and while this was probably the most expensive hotel of the ones we stayed in, it was by far the best value for money. Rooms are spacious and comfortable, nicely decorated and with all the nice touches that you would find in a top-end resort. Staff was incredible - full marks to Nok (the hotel manager) who went above and beyond to make sure we had a great stay. We were planning to stay for one night and ended up staying 3 nights - we always booked last minute creating some problems to the room planning (as the hotel was fully booked). I note the hotel is not by the beach, but it is in a island and in an easy locate to access nearby beaches (especially if you have a scooter/car). In any event the common pool area is cool, quiet and relaxed so you might not even miss the beach! All in all, I will happily recommend this hotel to everyone.
Response from Kannika on 29 Jan 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet hotel.
Nice hotel, friendly staff, very chilled out, has a stream run through, loved the sound of frogs during the night, outdoor bathroom amazing, good location can hire scooters for 250 baht per day to explore the island and it's fantastic beaches. Would recommend.
Response from General Manager on 3 Feb 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

yogiyoga, Singapore

Liked: Cleanliness, staff & service
Service oriented boutique hotel
Stay only 2 nights and most of the time was out in the sea or trekking around the island. Hence, did not use the pool or hang out much here. Nonetheless, superb service...you can tell then staff are proactive about being helpful! (K. Nok! ) Had dinner there one evening and it was yummy. Breakfast was pretty standard. The location is a bit out of the way to any restaurant. Nearest 7-11 is perhaps 15mi n walk away. If you have wheels, no issue here. Rooms were clean and a bit dated. Outdoor toilet a novelty...it rained and I shower with rain too. Else, fully functional. Lanta Animal shelter is walking distance.
Response from General Manager on 19 Feb 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! we will improve for next visit for more comfortable and we are waiting for your return.

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and good value for money.
This is a good clean hotel and good value for the money. It is not right on the beach, but it was easy to commute by frequent Tuk Tuk and taxis which are plentiful on the road. The grounds are nice. The rooms are quite even though the resort is right along the road. Currently some construction going on, but the noise did not disturb us in the room. Staff are very attentive, and friendly. Loved the pineapple banana shakes at the restaurant.

8/10 Good

Pm, Guelph, ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Incredibly Relaxing Stay
Our party of three really enjoyed our 4 night stay at Chaw Ka Cher. The check-in process was smooth & there was plenty of room for the 3 of us in our bungalow. The room was very clean and we loved the outdoor shower. The pool area was fantastic with bath-temperature water in the pool & plenty of spots to find shade. We enjoyed poolside massages as well. The hot items you could order at breakfast allowed for some variety. The banana shakes became an addiction. And what's not to like about the beautiful small beach just minutes away!? The staff was very friendly and helpful.

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Disappointing Stay
Was expecting much more given ratings, pictures, other reviews and price. Room was generally OK, however had booked two beds, but was told at check-in the only room available was a king (which to me was really a queen). Outdoor bathroom is interesting, but means dealing with mosquitos (and sort of, the neighbors if they are using their bathroom simultaneously) Hotel is on a very busy highway, but it basically is a thoroughfare without really any restaurants (or shops) nearby. The beach requires walking along and across this highway and is really not that accessible. A bigger issue was all the little things the hotel charges you for: Ice, internet in the room per device - they charged for everything. During my entire stay, the internet (public or the in room which I paid for) never worked. Lots of smiles, but staff not really helpful. Rented a scooter from the hotel, but was walked a long list of the charges and damages I could incur - particularly for tires! All the scooters were generally in poor condition, requiring me to take photos, so as not to be charged. The scooter I ended up with had no suspension and a broken fuel gauge - causing me to refill when already full. Breakfast was very limited in selection and waitstaff lacking and inattentive.

6/10 Okay

Andrea L.

Liked: Cleanliness, room comfort
Disliked: Staff & service
Could get much better location.
Overall our stay was ok. It is nowhere near anything, you need to get a tuk tuk/taxi anywhere. Arranged pick up from the harbour but on the way to the hotel, the driver pulled over & told us we had to get out & walk 5mins in the blazing heat with our luggage to change to another car. There was a patrol/security checkpoint along the road we were travelling, so this is what we had to walk past to get to the other car. It was all VERY dodgy, and the driver just thought it was hilarious. We didn't. The food in the restaurant of the hotel was terrible. We stayed one night to eat. Ordered the pineapple rice which was so dry and had raw onion. The other noodle dish we ordered was tasteless, so we sent it all back but they still charged us for our accompanying drinks. The staff were all huddled in a corner playing with their phones, so my husband had to actually go to tell them the food was awful, customer service was definitely below par. We were the only ones in there, not surprising really. The bed was comfy and showering under the stars was quite a nice experience but overall I wouldn't recommend this hotel.

6/10 Okay

Johanita, Johannesburg

Liked: Cleanliness
Comfy value stay away from beach
Good value for money. Next time dont bother to pay more for a pool de lux room. The other rooms are just as nice and quieter

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value. Super staff.
Incredibly kind staff. Great location. Can access the beaches quite easily.

10/10 Excellent

Anthony, Dorset U.K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 STAR.....I GIVE IT 6.......SIMPLY SUPERB!!!!!
I have been lucky enough to visit Thailand on many occasions, Cha-Ka-Chaw stands out as one of the best places I've had the pleasure of staying at, Da and all the team, from reception down to the chamber maids and not forgetting the gardener are so lovely,smiley and genuinely happy, nothing is too much trouble, they bend over backwards to help you enjoy your stay, the rooms and the grounds are impeccably kept the food and the overall ambience are spot on.......loved the stay at this resort and it absolutely deserves the 5 stars I have rated it!!! well done Cha-Ka-Cher a fab little resort set in lush tropical surrounding, will definitely be back!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, with lovely staff
We had a wonderful 5 nights at Chaw Ka Cher. We stayed in the Tara suite which was brilliant, so much space and the most comfortable day bed EVER. The bathroom was amazing with the shower under the stars (although I can't imagine it's quite as amazing in the rainy season :/). Only a couple of things could be improved on. The bedroom needed a bin other than the one in the bathroom as we didn't know where to put the rubbish we accumulated. Also, the public bathrooms beneath the restaurant didn't have soap at the sink which is a bit unhygienic. Otherwise loved the hotel and grounds, lovely staff and nicely priced drinks even if the food was a bit pricey. It helps to have a scooter to get around as the hotel isn't right next to anything.