Breakfast, lunch, dinner served; seafood, beach views
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Reviews of Bay View Resort and Premier Resort

3 out of 5
Bay View Resort and Premier Resort
69 Moo 7, Leam Hin Beach, Ton Sai Bay, Ko Phi Phi, Krabi

Reviews

7.4

Good

Rating 10 - Excellent. 215 out of 1000 reviews" "
Rating 8 - Good. 404 out of 1000 reviews" "
Rating 6 - Okay. 226 out of 1000 reviews" "
Rating 4 - Poor. 106 out of 1000 reviews" "
Rating 2 - Terrible. 49 out of 1000 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is on the side of a hill which is quite steep this property is not suitable for anyone who has mobility issues However it is close to town but with the feeling that it is in the jungle It is nice and quiet the reception is on the beach I loved the location it gave the best of both worlds I would stay here again
Stayed 14 nights in Jan 2024
Response from JUB on 2 Apr 2024
Thank you for the review. I hope you will come back again. Thank you.

6/10 Okay

Lesley

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Quiet location - 15 min walk to harbor area. Comfortable room ( Grand Deluxe Villa SeaView )with great view 2nd level up. Can walk to Love Beach, Viking beach, and Long Beach across hillside stepping stones. Breakfast had a fair selection. Staff helpfully. Shuttle service to ferry. BUT NO SWIMMING POOL AS UNDER MAINTENANCE - not informed until arrival NO RESTAURANT FOR LUNCH OR DINNER NO BBQ OR PICNIC AREA SAND/BEACH ACCESS TO HOTEL ONLY VERY HILLY SITE FOR OLDER LEGS NO MINIBAR - fridge only, water supplied daily NO SLIPPERS IN OUR ROOM. PhiPhi is a wonderful beautiful Island so next time would stay elsewhere
Response from Rin on 12 Apr 2024
Dear Lesley,Thank you for your comment, we will improve our service and hotel facilities now are maintenance progress.Moreover, we do hope that we will have the pleasure of welcoming you back to the hotel on a future visit and please do not hesitate to contact us if we can be of assistance at any time.

8/10 Good

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bungalow with balcony, bathroom could do with an upgrade. Location isn’t bad but it is quite far from the main pier and you have to walk along the sand for part of it and it is very dark at night time. Also a very steep walk up to the bungalows from main reception so not good for people with mobility issues. Apart from that it was all nice.

2/10 Terrible

Michael

Stayed 3 nights in Mar 2024

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel the only thing i would recommend is to update the beds.
Stayed 3 nights in Feb 2024
Response from Rin on 12 Apr 2024
Thank you for taking the time to review our hotel and provide such thorough feedback. We are delighted to hear that you enjoyed your stay and our prime location! We look forward to welcoming you back to Phi Phi Bayview Resort again and again soon.

8/10 Good

Valentina

Liked: Cleanliness, staff & service

8/10 Good

Grant, West Kelowna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At check in they could not find my Expedia reservation which was kind of scary. I had booked a garden view room in the premier section. I apparently was upgrade because I received an ocean view room right above the beach at the far end. It was a similar room but the view was really nice. The biggest complaint was that the property is very large and walking to my room from reception was 10-15 minutes alone down the up and down paths. And then to wk into town was another 20 mins so I got lots of steps in each day I was there! If you have mobility issues do not stay here. The resort itself is kept up pretty well. The cleaning staff does a mediocre job in the room, having only half cleaned it most days, missing changing towels, or coffee, or tp etc. but not a huge deal. The included breakfast was excellent I did not use the pool as yes it does need tile repair. It appeared clean but the water seemed low in the pool and it didn’t really look appealing. Now the biggest concern I read in reviews were the hot water, and cleanliness of sheets and towels etc. I did not have any problems with the hot water in the unit. In fact it was so hot that I had to be careful as you could badly burn yourself - it will come out boiling hot. The bedsheets were perfectly white and clean and the towels were good quality and clean. Overall, nice stay. Would I stay again? Location a bit far from town but definitely a beautiful location and needs some updates to pool and some things.
Stayed 4 nights in Jan 2024

6/10 Okay

Jane

Liked: Cleanliness, staff & service, room comfort
Some disappointment
Liked overall but only gave 3 stars: their site says they take credit cards but in reality only for room. Everything else is cash only. including $1000 baht key deposit. Also, most bungalows are up steep incline. It was too much for me but they did put me in a lower room. Also, click on instructions on the hotel page and note that if you need a water taxi you have to reserve several days in advance. Otherwise you walk. No vehicles on the island. I found it on googe maps and walked. Not awful but was super hot and sweaty when I got there. Breakfast buffet avg to below avg. But they are generous with bottled water and have coffee pkts in your room. Nice location if you don't mind walking. A bit miffed when I checked out and they told me I had to wait while they inspected room.
Stayed 3 nights in Jan 2024

2/10 Terrible

Gabriela

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Jose R

Travelled with family
Liked: Amenities
Beautiful place
Stayed 3 nights in Nov 2023

8/10 Good

Shuvra, Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Our room had a fmgreat view of the ocean. To walk to the hotel, you have to walk a little bit over the sandy beach. The hotel has transpiby boat to get your luggage to and from the pier. The staff were nice, and luckily our room did not have any mosquitoes. However yhe island is full of mosquitoes and the are sizeable monsters! We loved our stay at Bayview!
Stayed 2 nights in Dec 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
Lets say the only good thing about the hotel is the view. A lot of mosquitos , the shower have rust , the bed is not comfortable and its very far from the center , you have to walk about 13 minutes till you get to the beggining of the center . Reception does not have a phone , you have to whatsapp them and they dont response immediatly. And when you come back late to the room there is no light.
Stayed 4 nights in Sep 2023

6/10 Okay

Krai

Liked: Staff & service
Disliked: Cleanliness
An old property and many areas are run down. It’s situated in a quiet corner of the island and has a nice little beach by the lobby and lounge area. Many rooms also have a nice beach view. The downside is that the property really need some renovation as many rooms and areas are falling apart. It was built almost 40 years ago and was once premiere hotel on Ko Phi Phi. But the years have worn it down. Unless you can get this hotel at a deep discount, it’s probably better to book another room elsewhere.
Stayed 2 nights in Aug 2023

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views were magnificent. Cool beach style room and beautiful beach close by
Stayed 2 nights in Apr 2023

8/10 Good

Kanchana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in May 2023

6/10 Okay

Hernando

One thing that I want to point out is the poor communication skills of the hotel staff. Basic things are quite difficult to convey. I believe the management of the hotel should train its employees in basic English. The other thing is that this a wooded area and the population of mosquitoes is extremely high.
Stayed 5 nights in Feb 2023

10/10 Excellent

Alfie

Stayed 1 night in May 2022

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Very nice place with its own beach. Only problem was all the steps you had to climb to get to your room. Would go there again though.
Stayed 3 nights in Feb 2020

8/10 Good

Ray

Liked: Staff & service, room comfort
Nice Location
The liked the location. You could walk to town one way and Long Beach the other and see all the resorts in the woods with little tree fort style open air accommodations. You do have to be in pretty good shape to walk up and down the hill to get to the lobby, restaurant or beach. There are also quite a few cats around and one walked right into our cabin and layed down for a while. We did the full day boat excursion with lots of snorkeling. It was well worth it!
Stayed 3 nights in Feb 2020

2/10 Terrible

Sophie, Melbourne

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bayview “resort” has to be the worst accomodation I have ever stayed at and completely destroyed my time in Phi Phi Island. For someone who has backpacked around Europe and has stayed in some pretty dirty places before, I’ve never seen anything as bad as this before. The water coming out of the tap is brown and STINKS the entire room. I had to brush my teeth on the balcony and spit off the balcony in an effort to avoid the bathroom altogether. A shower was a no go zone. There are giant snakes and lizards roaming the facility, which is terrifying. The property is on an extremely steep hill and would be unbearable for someone who isn’t young and fit to get to and from their rooms. The breakfast buffet is located in a stinky area, which destroyed my appetite. Even if I felt up to eating, all that I could find that didn’t look gross was toast and butter. I ended up spending more money to buy a nice breakfast elsewhere. The location is far from the centre (approx 30 min walk) and you have to pass sewerage to get in and out of the centre, which is very smelly. The path to get to and from the centre does not feel safe to walk through at night. There are no taxi services to use to assist in the journey. The only positive of this place is that the aircon works well. But electricity doesn’t run in the room without the one keycard. The towels and sheets are all dirty with stains on them. You can not access the hotel from a pathway, you have to walk on the beach to get there.
Stayed 4 nights in Feb 2020

6/10 Okay

Olivia

Travelled with group
The hotel rooms were very tatty and not as they were advertised on the pictures. The beach is beautiful though and you cannot miss going Phi Phi as it was my favourite island in Thailand. I would advise spending money on a different hotel though as I do not think this was worth the what we paid.
Stayed 2 nights in Feb 2020

8/10 Good

Alex

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location away from the main town, about a 10 minute walk to all the bars from the main reception. Beach on site is very picturesque & nice and relaxing. Some of the rooms are a further 10 minute walk from reception, so be sure to ask to use their shuttle service for ease.
Stayed 2 nights in Jan 2020
Response from Maya on 14 Feb 2020
Dear valued guest, thank you so much for sharing your review with us re your stay here at Phi Phi Bayview Resort I am delighted to know that you enjoyed your stay at the hotel and all other facilities that we have available for you to enjoy, in and around the resort. Our aim is to see our guests returning home with a positive experience, which I truly hope it was in your case. Therefore , your feedback is very important to us as it helps us to improve our services to all our guests, so thank you once again. We looking forward welcoming you back again in the near future. With Best Regards, Maya, Assistant Front Office Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful deluxe sea view villas, we stayed in A105 and had an amazing view from our balcony. Bed was so comfortable and bathroom well appointed. Clean and lovely, wifi auperb in all areas also. Has two little coves which afford great snorkelling directly from tge beach. About a 10 min walk to the hustle and bustle.
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
In need of a huge overhall and staff training. After 6 weeks of travelling Thailand we found the staff here to be the most unfriendly, unhelpful and grumpy that we encountered on all our travels. Hospitality training is urgently needed! Whilst noone can deny what a great location thia place is in, sadly it is in need of huge maintenance to being back to any decent standard. Decor is old and tired, brown water comes from the taps, toilet didnt flush, cushions unwashed, mouldy sun recliners, ants in rooms, cleanliness poor... they even ran out of towels whilst we were there when i told reception there were no towels in our bathroom i was told they had run out! We had a delux room which was laughable, if the best rooms are this bad i dread to think what the others are like. The steps to rooms are a killer too in the extreme heat. The island itself is pure paradise and the location of the hotel is great, just a 5 min walk to the bars and restaurants yet out the way enough to be quiet. Really i would give the hotel just 1 star out of 5 yet i paid just over £500 for 3 nights on a paradise island so can i really complain?
Stayed 3 nights in Jan 2020

2/10 Terrible

Peter, Melbourne, Australia

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Extremely run down property, filthy water system in the rooms, rude front desk.
Stayed 2 nights in Jan 2020

2/10 Terrible

Maroua

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience!!!
The hotel was very unclean. The cleaning ladies were doing a horrible job when cleaning the rooms. They would leave the towels, covers and floor dirty. It was supposed to be a honeymoon trip and I was very disappointed. I booked 4 days but I stayed only 3 days because I couldn’t stand the hotel anymore. Would not recommend it at all!
Stayed 4 nights in Jan 2020

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
Great
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location!!! Good size rooms, with a very good AC, confortable beds. Very nice spot in the island.
Stayed 5 nights in Jan 2020

2/10 Terrible

Verified traveller

Stayed 5 nights in Dec 2019

6/10 Okay

Joydeep

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Comfortable
The resort as such is very nice. However, the service is not up to the mark. First, they put us on a random villa, though we signed up for a sea villa. The staff at the reception were not very welcoming. But, the private beach, a restaurant by the beach, etc were amazing. It is quite a walk (uphill/downhill) from the pier.
Stayed 2 nights in Dec 2019
Response from FOM on 1 Jan 2020
Dear Guest, Greetings from Phi Phi Bayview Resort. We would like to thank you for staying at Phi Phi Bayview Resort on your holiday at Phi Phi island. We are very glad that you enjoy your stay with us, and we are hoping to see you again soon in your future visit to Thailand. Best regards

8/10 Good

Jose

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Very nice, isolated and relaxing stay
Stayed 2 nights in Dec 2019
Response from FOM on 19 Dec 2019
Thank you for the good review, we are happy that you enjoy your stay with us. We are hoping to see you again in your future visit here at Phi Phi island, Thailand.

10/10 Excellent

Jim, SORRENTO B.C.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private cabin overlooking the bay. Fantastic. Beautiful pool area with bar service. Wonderful. Restaurant and bar on the beach. Awesome.
Stayed 7 nights in Dec 2019
Response from FOM on 19 Dec 2019
Thank you for the good review, we are happy that you enjoy your stay with us. We are hoping to see you again in your future visit here at Phi Phi island, Thailand

2/10 Terrible

Marcie, San Francisco

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is nothing like the pictures. This resort needs a lot of work to be done the food was the worst the rooms were very outdated and needs a lot of work. I was so disappointed when we arrive. To top it off the water has a horrible smell so you take a shower you smell like a rotten egg. Let me tell you about the swimming pool so Outdated when you wanna sit on a chair to relax you have to actually grab the mat yourself and place it on the chair or warning it has all kinds of bugs and they’re super dirty.
Stayed 4 nights in Nov 2019

8/10 Good

Matthew

Stayed 2 nights in Nov 2019

2/10 Terrible

Teresa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the property everyone was extremely nice! The only downfall is that it’s the furthest hotel from all the fun.
Stayed 2 nights in Nov 2019
Response from FOM on 19 Dec 2019
Thank you for the good review, we are happy that you enjoy your stay with us. We are hoping to see you again in your future visit here at Phi Phi island, Thailand

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
I wouldn't stay here again
This resort is up a steep hill and not easily accessible..The pool was under renovation and closed therefore you had to walk up and down the hill for a swim. It is looking old and tired..in need of maintenance.
Stayed 5 nights in Jun 2019
Response from Marvin on 16 Jul 2019
Dear Valued Guest, Thank you for sharing your feedback here. We do appreciate your honest review and at the moment we are doing some retouch and our swimming pool is already full operating. We do hope to welcome you again in the future and will will provide you rooms in the lower area then you do not need to walk in a steep hills. Kind Regards, The Management

4/10 Poor

Kathleen, Canada

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean. Staff was nice. Definitely a bit of a climb up to where we were staying.
Stayed 2 nights in May 2019
Response from Marvin on 16 Jul 2019
Dear Valued Guest, Thank you for sharing your thoughts here and we wish to welcome you again soon and can assure you do not need to walk in the steep rooms. Kind Regards, The Management Phi Phi Bayview Resort

10/10 Excellent

Bridget, Queens, NY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location right on the beach. I love phi phi. An amazing place. Hotel beautiful location.
Stayed 1 night in Apr 2019
Response from Marvin on 14 May 2019
Dear Valued Guest, Thank you very much for your positive feedback and we do hope to serve you again on your next holiday plan here in Thailand. Kind Regards, The Management Phi Phi Bayview Resort

4/10 Poor

Leazil

Disliked: Cleanliness
MAINTENANCE required at Bay View Resort
Hello, Bay View is situated in one of the most beautiful location but the resort needs to consider discussing the level of house keeping with their staff please. I have concerns about the beds not made up properly, coffee cups being left in the bathroom, shower foam bath dispenser left empty upon arrival and balcony ashtray not being cleaned. My biggest reason for booking this resort was based on the pools "look and feel" as per the pictures. However the pool was closed for maintenance and i wish your site advised us prior to my booking. As per several reviews it appears that the pool area had issues for over 7 months. In addition the massage service at the pool was also not offered. The steep walk after a long day of shopping and exploring makes the walk to your room tedious. The views are amazing SO heavy maintenance is required to restore its beauty. Thank you to the restaurant staff, reception and most importantly the chef for superb food. #good value for low low budget holiday Much appreciated Leazil
Stayed 3 nights in May 2019

8/10 Good

Rubia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Marvin on 29 Apr 2019
Dear Valued Guest, Thank you very much for the positive score you had provided. We are pleased to welcome you back again in the future for the next holiday plan if visiting Thailand again. Kind Regards, The Management

6/10 Okay

Marie

Travelled with group
Disliked: Property conditions & facilities
Very far away from the main town. Shower water has a smell and is constantly brown, you never feel clean after a wash.
Stayed 3 nights in Apr 2019
Response from Marvin on 24 Apr 2019
Thank you very much for your helpful feedback and we would appreciate your consider that the situation in the whole island of Phi Phi island since did not experience several months of rain for that reason the water get little bit salty. We do hope to welcome you back here on your next holiday plan in Thailand. Kind Regards, The Management Phi Phi Bayview Resort Premier

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view and bungalow a bit of hike to go to your room
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
the grand deluxe villa we stayed in had an absolutely wonderful view and was worth the extra money we paid just for that. we had booked the entry level superior villa through Expedia for a fantastic price and the total price after the upgrade made the stay very good value for money. the villa was always cleaned well and the cleaners were actually the nicest staff in the resort. the facilities, including the pool, are not great and not ideally located. the resort is a long walk from the biz. this is good for those enjoying the exercise though a bit far for the less mobile. the island itself is absolutely wonderful, i would thoroughly recommend Phi Phi and the view point and fire show at Slinky's to anyone visiting the Krabi or Phuket areas.
Stayed 3 nights in Apr 2019
Response from Marvin on 24 Apr 2019
Dear Valued Guest, Thank you very much for you impressive feedback and we will be happy to welcome you back on your next holiday plan here in Thailand. Kind Regards, The Management Phi Phi Bayview Resort Premier

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 7 nights in Apr 2019
Response from Marvin on 24 Apr 2019
Dear Valued Guest, Thank you very much for the score you had provided we will be happy to welcome you back on your next holiday plan here in Thailand. Kind Regards, The Management Phi Phi Bayview Resort Premier

8/10 Good

Michael

Travelled with partner, Travelled with group
Liked: Staff & service
A little bit too far from town, which makes walking in to town kind of a chore. The fact that you have to walk 100 feet across a sandy beach to get to a stone road means that both shoes and flip flops are not ideal. I recommend some of the little reef slippers they sell on the island. Koh Phi Phi itself seems suffering from tourist overload at the moment, and I'm not sure I'd go back. It is in no way a secluded island. The surrounding islands' nature attractions/monkey beaches are amazing, if you can somehow ignore the way your boat has to fight through the rest of the boat traffic. Overall, the Bay View Resort was fine, no real complaints. It could have been nicer, considering the price we paid. I suspect it is just standard tourist prices on the island.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
The location is beautiful, but the facilities are a bit outdated. It seemed as though our villa had not been used in a while as the bathroom was unclean.
Stayed 2 nights in Mar 2019

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Amazing 5 star views with 2 star facilities
Amazing views, loccation, good service and nice restaurant by the beach. People were really nice and tried hard. Rustic, poor infrastrcture (bathroom flooded after every shower - drain was higher than low point in the middle of bathroom floor, TV cable did not work, rooms on steep hill - would be impossible to access for people with mobility limitations). Hard to communicate to reception by phone, no response to email.
Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bayview, pretty average and steep
We were not impressed with the following: 1. The toilet by the pools are extremely dirty and not maintained at all. 2. The pool is poorly maintained and quite far from the rooms. 3. The travel to the room is really steep, this can become a problem if you stay for a few nights. 4. They advertised free bottle water however make you pay an extreme amount for it when used. 5. Their restaurant is also extremely expensive compared to the rest of the island. Other than that their staff are quite helpful where they can be.
Stayed 3 nights in Feb 2019