Breakfast, lunch, dinner served; Asian cuisine

Reviews of Tune Hotels - 1 Borneo, Kota Kinabalu

2 out of 5
Tune Hotels - 1 Borneo, Kota Kinabalu
Unit No. G-803, 1Borneo Hypermall, Jalan Sulaman, Kota Kinabalu, Sabah

Reviews

7.2

Good

Rating 10 - Excellent. 45 out of 222 reviews" "
Rating 8 - Good. 75 out of 222 reviews" "
Rating 6 - Okay. 71 out of 222 reviews" "
Rating 4 - Poor. 20 out of 222 reviews" "
Rating 2 - Terrible. 11 out of 222 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

6.8/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Teck Wei

Disliked: Cleanliness, property conditions & facilities
Google indicated as 3-Star Hotel but turns out to be 1 -Star. Very disappointed.
Stayed 1 night in Jan 2024
Response from Dave on 12 Jan 2024
Dear Teck Wei,Thank you for the valuable feedback. I'm glad to hear your input and we are striving for improvements.Creating a positive experience for our guests is essential, and I hope the team can implement changes that enhance future stays.If there's anything specific you'd like advice or further assistance with, please feel free to let me know. I'm here to help!Kind regards,Dave

8/10 Good

Naraseeni, Kuala Lumpur

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in the Mall and the Property is located near to the airport. Please do not expect a fancy breakfast. There are a lot of nearby options as well. Only one thing to complain about, I felt like the bed was super old and bumpy. Each time I turn around I can hear the spring sound working hard to support my weight. The staff was not friendly and welcoming but the check-in was smooth.
Stayed 1 night in Sep 2023
Response from Dave on 12 Jan 2024
Dear Naraseeni,Thank you for the valuable feedback. I'm glad to hear your input and we are striving for improvements.Creating a positive experience for our guests is essential, and I hope the team can implement changes that enhance future stays.If there's anything specific you'd like advice or further assistance with, please feel free to let me know. I'm here to help!Kind regards,Dave

6/10 Okay

Jovie

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Advantages 1. Staff - Helpfull 2. Location - Connected with the 1Borneo shopping mall - Easy for food hunting 3. Room Facilities - 2 bottle of mineral water - 1 Safety box - water heater well function - Aircond and fan well function - mirror size super big - 1pc small fodlable table Disadvantages 1. Location - No parking reserve by the property to guest. 2. Room Facilities - No Tumbler nor glass - No mini bar/fridge - No chair - No iron & iron board - No drawer/wardrobe - Poor line connection esp Celcom - No TV channel - No telephone - Visible stain on the Cover/ bedsheets - Small room size
Stayed 8 nights in Feb 2023
Response from Dave on 13 Mar 2023
Dear Jovie,Thank you for taking the time to share your experience with us. We valued your feedback. The team was delighted to hear that we were able to make a positive difference in your stay.We look forward to welcoming you back.Kind regards,Dave

2/10 Terrible

Joil

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience with Tune Hotel 1Borneo
Booked and pay for window room and queen bed but was given non window room and a double bed room. And not only that, was given untidy room! The room given still dirty and and I have to call the counter and wait. 45 minutes later they asked me to shift to new room. And still it is not a window room and a double bed room. You need to improve a lot Tune Hotel 1Borneo!
Dirty room
Dirty and double bed not as per paid
Stayed 1 night in Dec 2021
Response from Dave on 30 Dec 2021
Dear Joil, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I'm sorry to hear that your room did not meet the standards you expect from us. Providing our guests with a spotless room is important to us and I have personally addressed this with our housekeeping staff to ensure this won't happen again. If you would like to discuss this further, please e-mail me at dave.julman@tunehotels.com. Sincerely, Dave

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Need to improve service
Stayed 2 nights in Dec 2021
Response from Dave on 28 Dec 2021
Dear Valued Guest, Thank you for taking the time to share your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back. Kind regards, Dave

4/10 Poor

MOHD HUSNUR AMIN

Travelled with family
Liked: Cleanliness, staff & service
Improve parking servise for customer
Stayed 1 night in Dec 2020
Response from Dave on 3 Jan 2021
Dear Husnur, Thank you for taking the time to share your experience with us. We are so happy to hear that you had a good stay with us. The team is delighted to hear that we were able to make a positive difference to your stay. We look forward to welcoming you back. Kind regards, Dave

10/10 Excellent

Alex, KL

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro- cheap, friendly staff, good location Cons- small, 1 pillow per person Overall- we enjoyed our stay there
Stayed 3 nights in Aug 2020
Response from Dave on 17 Aug 2020
Dear Alex, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. The team will be delighted to hear that we were able to make a positive difference to your stay. We look forward to welcoming you back. Terima Kasih Kind regards, Dave

10/10 Excellent

EZEN, Texas, USA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in is really fast and efficient. Well the reception staffs are courteous and very helpful. The breakfast is great. It will nice if there is a pool at the rooftop ha.. Overall I love this hotel.
Stayed 4 nights in Mar 2020
Response from Dave on 16 Mar 2020
Dear Ezen, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. The team will be delighted to hear that we were able to make a positive difference to your stay. Please be assured that your feedback is valuable to us and we hope to be able to make it up to you in other aspects of your stay. We look forward to welcoming you back. Kind regards, Dave

10/10 Excellent

NURUL HASMIKA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Dave on 30 Mar 2020
Dear Nurul, Thank you for taking the time to share experience with us. We're so happy to hear that you had a good stay with us. The team will be delighted to hear that we were able to make a positive difference to your stay. In the meantime please be assured that your feedback is valuable to us and we hope to be able to make it up to you in other aspects of your stay. We look forward to welcoming you back. Kind regards, Dave

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it it’s really cool
Stayed 1 night in Feb 2020
Response from Dave on 28 Feb 2020
Dear Valued Guest, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. The team will be delighted to hear that we were able to make a positive difference to your stay. We look forward to welcoming you back. Kind regards Dave

10/10 Excellent

martang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
penginapan yang murah dan selesa
Stayed 1 night in Feb 2020
Response from Dave on 24 Feb 2020
Dear Martang, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. The team will be delighted to hear that we were able to make a positive difference to your stay. We look forward to welcoming you back. Kind regards, Dave

8/10 Good

Verified traveller

Liked: Staff & service
Can best better
Stayed 1 night in Feb 2020
Response from Dave on 16 Feb 2020
Dear Valued Guest, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. Our team will be delighted to hear that we were able to make a positive difference to your stay. We look forward to welcoming you back. Kind regards, Dave

8/10 Good

Azani

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Dave on 31 Dec 2019
Dear Azani, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. The team is delighted to hear that we were able to make a positive difference to your stay. We look forward to welcoming you back. Kind regards, Dave

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
Good, comfortable and the best!
Stayed 1 night in Nov 2019
Response from Dave on 17 Dec 2019
Dear Valued Guest, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. The team is delighted to hear that we were able to make a positive difference to your stay. We look forward to welcoming you back. Kind regards, Dave

8/10 Good

Linda.F

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just Okey. Value for money
Stayed 1 night in Dec 2019
Response from Dave on 17 Dec 2019
Dear Linda, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. The team is delighted to hear that we were able to make a positive difference to your stay. We look forward to welcoming you back. Kind regards, Dave

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Dave on 15 Dec 2019
Dear Faizal, Thank you for taking the time to share your feedback with us. We are glad that you had a pleasant stay with us. We hope to welcome you back to our hotel soon. Kind regards, Dave

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a strategic place for if you want to go to Kundasang except car parking...Very hard to find parking,and you'll be charge for parking!
Stayed 1 night in Dec 2019
Response from Dave on 10 Dec 2019
Dear Angela, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. The team will be delighted to hear that we were able to make a positive difference to your stay. We look forward to welcoming you back. Kind regards, Dave

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Semua ok, sya suka stay tune hotel
Stayed 1 night in Nov 2019
Response from Dave on 10 Dec 2019
Dear Valued Guest, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. The team will be delighted to hear that we were able to make a positive difference to your stay. We look forward to welcoming you back. Kind regards, Dave

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Dave on 4 Nov 2019
Dear Valued Guest, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. We look forward to welcoming you back. Kind regards, Dave

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far good and maintain your services
Stayed 1 night in Oct 2019
Response from Dave on 29 Oct 2019
Dear Valued Guest, Thank you for the wonderful review. See you again. Kind regards, Dave

8/10 Good

Evy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Dave on 17 Oct 2019
Dear Evy, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. We look forward to welcoming you back. Kind regards, Dave

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and reasonable price
Stayed 1 night in Oct 2019
Response from Dave on 17 Oct 2019
Dear Valued Guest, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. We look forward to welcoming you back. Kind regards, Dave

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019
Response from Dave on 4 Oct 2019
Dear Valued Guest, Thank you for taking the time to share your experience with us. We’re so happy to hear that you had a good stay with us. Our team will be delighted to hear that they were able to make your stay a great one. We look forward to welcoming you back. Kind regards, Dave

8/10 Good

Muhammad

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good mantul
Stayed 1 night in Sep 2019
Response from Dave on 1 Oct 2019
Dear Muhammad, Thank you for taking the time to share your experience with us. We’re so happy to hear that you had a good stay with us. Our team will be delighted to hear that they were able to make your stay a great one. We look forward to welcoming you back. Kind regards, Dave

8/10 Good

Nell, Keningau

Travelled with family
Liked: Cleanliness, staff & service
I like the services n the way the staf welcoming me but a bit uncomfortable with the limited space in the room due to small room. Overall... Is ok. Thanks...
Stayed 1 night in Sep 2019
Response from Dave on 30 Sept 2019
Dear Nell, Thank you for taking the time to share your experience with us. We’re so happy to hear that you had a good stay with us. Our team will be delighted to hear that they were able to make your stay a great one. We look forward to welcoming you back. Kind regards, Dave

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good but tiny room
Stayed 2 nights in Sep 2019
Response from Dave on 24 Sept 2019
Dear Valued Guest, We are incredibly grateful that you took the time out to leave us this note. We look forward to seeing you here again and please bring all your friends and family. Kind regards, Dave

10/10 Excellent

Normi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Dave on 16 Sept 2019
Dear Normi Terima kasih for the wonderful review. See you again soon. Kind regards, Dave

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 3 nights in Sep 2019
Response from Dave on 10 Sept 2019
Dear Valued Guest, Thank you for the wonderful review. See you again soon :) Kind regards, Dave

8/10 Good

Mazlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Dave on 9 Sept 2019
Dear Mazlin, Thank you for the wonderful review. See you again. Kind regards, Dave

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tv doesnt hv many chennels
Stayed 2 nights in Sep 2019
Response from Dave on 5 Sept 2019
Dear Valued Guest, Thank you for the valuable review. See you again next time. Kind regards, Dave

8/10 Good

AD, Kota Kinabalu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good! Friendly staff too!
Stayed 4 nights in Aug 2019
Response from Dave on 5 Sept 2019
Dear AD, Thank you for the valuable review. See you again soon. Kind regards, Dave

10/10 Excellent

izzati

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is good
Stayed 1 night in Aug 2019
Response from Dave on 17 Aug 2019
Dear Izzati, Firstly, we want to thank you for willingly spending your time to write us a review. It gives us great encouragement to get positive feedback from you. Kind regards, Dave

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The size of the room very very small
Stayed 2 nights in Aug 2019
Response from Dave on 3 Sept 2019
Dear Valued Guest, We are incredibly grateful that you took the time out to leave us this note. We look forward to seeing you here again and please bring all your friends and family. Please try our family room on your next visit more spacious. Sincerely, Dave

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities
Room too small for 4 people..3 star rating not suitable for this hotel..no small table for eating..a room too compact for many people..really disappointed..won’t come to tune hotel anymore..no parking lot prepared..nil breakfast even in the advertisement got breakfast..
Stayed 1 night in Aug 2019
Response from Dave on 17 Aug 2019
Dear Valued Guest, We are incredibly grateful that you took the time out to leave us this note. Please reach out to us on call or by email. We want to tell you that we take guest feedback very seriously. We'd like to discuss the matter further with you and see how we can make things good. Kind regards, Dave

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Need more, like heater
Stayed 1 night in Aug 2019
Response from Dave on 12 Aug 2019
Dear Valued Guest, We are incredibly grateful that you took the time out to leave us this note. We look forward to seeing you here again and please bring all your friends and family. Kind regards, Dave

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Main lobby separate with room
Stayed 2 nights in Aug 2019
Response from Dave on 12 Aug 2019
Dear Valued Guest, We are incredibly grateful that you took the time out to leave us this note. We look forward to seeing you here again and please bring all your friends and family. Kind regards, Dave

10/10 Excellent

Effa, Sibu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
affordable and reasonable price. very clean and the staffs were friendly. satisfied with the hotel.
Stayed 4 nights in Jul 2019
Response from Dave on 5 Aug 2019
Dear Effa, Thank you for the valuable review. See you again soon. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Dave on 5 Aug 2019
Dear Valued Guest, Thank you for the valuable review. See you again soon. Kind regards,

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Reena Phe. on 23 Jul 2019
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Reena Phe. on 23 Jul 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
berhampiran dgn shoping complex
Stayed 3 nights in Jul 2019
Response from Reena Phe. on 23 Jul 2019
Thank you for giving us your valuable feedback. We looking forward to serve you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Dave on 8 Jul 2019
Dear Valued Guest, Thank you for the wonderful review. See you again soon. Kind regards, Dave

6/10 Okay

Norfaezza

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Stayed at Tune for 2 nights and 3 days.. The room overally was OK, not the spacious both room and shower but it's quite clean.. The staff was friendly and easy to deal with.. However i need to point out the lack of aminities inside the room such as phone, iron, fridge and lack of tv channels.. However, still enjoyed our stay foe the amount of money paid
Stayed 2 nights in Jun 2019
Response from Dave on 23 Jun 2019
Dear Norfaezza, Thank you for the valuable review of our hotel. See you again soon. Kind regards, Dave

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from Dave on 23 Jun 2019
Dear Valued Guest, Thank you for the valuable review of our hotel. See you again soon. Kind regards, Dave

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2019
Response from Dave on 23 Jun 2019
Dear Valued Guest, Thank you for the valuable review of our hotel. See you again soon. Kind regards, Dave

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too Good To Stay Here And The Staff Very Friendly And Easy To Communicate , Will Back here again.
Stayed 1 night in Jun 2019
Response from Dave on 17 Jun 2019
Dear Catherine, Thank you for taking the time to leave us such a nice review. See you again soon :)

6/10 Okay

Anynomous

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Parking is hard to find because always full
Stayed 1 night in Dec 2018
Response from Dave on 24 May 2019
Dear Valued Guest, Thank you for the valuable review. See you again. Please call us in advance case you need assistance with the carpark. Kind regards, Dave

8/10 Good

Abby, Kota Kinabalu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel lack of staffs
Stayed 2 nights in May 2019
Response from Dave on 6 May 2019
Dear Abby, Thank you for your valuable feedback. Kind regards, Dave

6/10 Okay

MUHAMMAD

Stayed 2 nights in Apr 2019
Response from Dave on 29 Apr 2019
Thank you for the review, Mr. Muhammad. Have a pleasant stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Excellent service by the staff. Friendly and easy to communicate. But the hotel. Condition is not so good as the 1st room I was given was hot as the aircond have problem and they change my room to a new one. I choose the option to have window so that I can look outside, but the room with window facing some store room and other room was given.
Stayed 1 night in Apr 2019
Response from Dave on 25 Apr 2019
Dear Valued Guest, We are incredibly grateful that you took the time out to leave us this note. We want to tell you that we take guest feedback very seriously.We are already working on tackling the problem as I write this. We look forward to serving you again. Sincerely, Dave