Dear Betty,Thank you for sharing this wonderful experience during your recent visit at The Pacific Sutera Hotel. We are truly proud to receive this feedback, and I will be most pleased to share your compliments with the team.We look forward to welcoming you back soon.Sincerely,

Dear Kim Wah,As the guest experience and satisfaction are of paramount importance to us, please rest assured we value your invaluable feedback. This will enable us to continuously improve upon our standards to provide our guests with an exceptional stay.We appreciate the time and effort you have taken to contact us and I sincerely hope that you will give us another opportunity to restore your confidence in us.Sincerely,

Dear Yeo Kay,Thank you for staying with us at The Pacific Sutera Hotel, Sutera Harbour Resort and to share such a positive feedback.The voice of customers is critical in maintaining our high standards and I am pleased to read that you a had a pleasant stay with us. We are all looking forward to welcoming you back for another great stay with our warm and gracious hospitality.Sincerely,

Dear Yong Kyun,Thank you for taking the time to share a review of your experience following your recent visit to The Pacific Hotel, Sutera Harbour Resort.I am delighted you had a satisfactory stay and we look forward to the pleasure of welcoming you back soon.Kind regards,

Dear Jeonghyun,Thank you so much for your delightful review! We're thrilled to hear that you enjoyed your time at The Pcific Sutera Hotel. We're grateful for your intention to recommend us to your friends and share your experience on social media.

Dear Enn Lun,Thank you for the excellent rating!It's truly rewarding to see our efforts reflected in feedback as lovely as yours. Thank you once again for The Pacific Sutera Hotel and for taking the time to share your experience. Until your next visit, take care and have wonderful days ahead!

Dear Renee,Please accept our sincere apologies for the shortcomings and disappointments you have encountered during your recent stay . They are certainly not synonymous with our usual service standards. Rest assured that your satisfaction is paramount of our top priorities and regaining your trust and faith in our hotel is very important. We take your comments very seriously and will investigate the shortfalls described in your commentsWe will use your feedback to further enhance our offerings and ensure that we provide the best possible experience for our guestsDespite this situation, I really hope this will not deter you from staying with us in the near future.Sincerely,

Dear Wira Azlan,Thank you for your kind patronage at The Pacific Hotel, Sutera Harbour Resort and for taking the time to share this positive review. I am delighted to know that you have an overall enjoyable experience throughout your stay with us and greatly appreciate your kind recommendation of our hotel to the travel community. We look forward to welcome you back for another exceptional stay in the near future.

Dear Yongho,Thank you very much for taking the time to share such fantastic rating following your recent stay with us at The Pacific Sutera Hotel, Sutera Harbour Resort.We do hope that we will have the pleasure of welcoming you back soon for another memorable & enjoyable stay.Kind regards,

Dear Joakim,Thank you for your rating feedback. It's hard for us to determine where we have fallen short as there were no issues emphasized in details however we do hope that will have the opportunity to welcome you back in the futureKind regards,

Dear Catherine,Thank you for your feedback.We sincerely regret the disappointment you shared. Please consider staying with us again should your travels bring you back to Kota Kinabalu. We look forward to the opportunity to regaining your confidence and providing you with a great stay.If you have any further concerns or if there is anything else we can assist you with,please do not hesitate to contact us directly

Dear Douglas,Thank you so much for taking the time to share your incredible review of your stay at The Pacific Sutera Hotel, Sutera Harbour Resort. It's incredibly rewarding to know that our goal of creating memorable vacations is validated by feedback like yours. Thank you for the perfect rating!We look forward in welcoming you back in the near future.

Dear Hung Lin Linda,Thank you very much for taking the time to share such fantastic feedback following your recent stay with us at The Pacific Sutera Hotel, Sutera Harbour Resort.The voice of customers is critical in maintaining our high standards and I am pleased to read that you a had a pleasant stay with us .We are all looking forward to welcoming you back for another great stay with our warm and gracious hospitality.Kind regards,

Dear Jiung,Thank you for the perfect rating! It is such a pleasure to hear about the positive experience, and we are delighted that you enjoyed the visit & our service.Providing an utmost comfortable yet high level of service that meets our guests' expectations is a priority, and if there's anything we can do to make your next stay more comfortable, please feel free to let us know.We look forward to welcoming you back for another pleasurable visit soon.Sincerely,

Dear Ho Young,While we wish you had a better experience, we understand that feedback like this is essential to our growth and improvement. We take pride in delivering an exceptional guest experience, and if given the opportunity, we would like to earn back your trust and assure you that we will do our utmost to provide the outstanding hotel experience that many of our guests have come to know and appreciate.Please feel free to write to us on your detailed experience.Kind regards,

Dear Poh Kheng,Thank you for taking the time to share your review of your recent stay at The Pacific Sutera Hotel, Sutera Harbour Resort.We are glad that you had a wonderful experience & It's fantastic to hear that our team members provided excellent service throughout your stay. We're glad it worked well for you during your stay & we are thrilled that we were able to provide you with a pleasant and memorable experience. Should you plan another visit, we would be delighted to welcome you back.

Dear Chare Wei,Thank you for choosing The Pacific Hotel, Sutera Harbour Resort as your preferred destination during your visit to Kota Kinabalu.We appreciate your support and look forward to welcoming you back on many occasions in the future.

Dear Uma,Thank you once again for submitting your review, and we look forward to having you back at our hotel very soon.

Dear Hyeonji,Please be assured that we highly value all of your comments and will definitely seek to fine-tune our systems and procedures appropriately. Only with valuable feedback like yours are we able to continuously improve our service quality to provide our guests with a warm and comfortable stay. Thank you

Dear Kyoung-Ae,Thank you for giving us a good rating. It is always a delight to receive such positive feedback, I am certain that our team members enjoyed catering to your needs as much as you enjoyed your stay. We hope your next visit will be as wonderful as the previous one.

Dear Kim Chong,Greetings from The Pacific Sutera Hotel!Thank you for taking the time to give us a review on your recent stay at our hotel as we always appreciate hearing from our guests.We are glad that you enjoyed your recent visit with us.We are delighted to have been of service to you and look forward to welcoming you back to our hotel soon.

Dear Chanhwi,The pleasure is truly ours and I would like to extend a heartfelt thank you for the perfect rating. We pride ourselves on giving excellent service that is customized to all our guest.We look forward in welcoming you back for another fantastic stay

Dear Kyowoong,Thank you very much for taking the time to share your recent stay experience. It is always a great pleasure to read an excellent rating such as yours and I am thrilled to hear that you enjoyed your stay with us.Thank you for your kind words and for choosing to stay at The Pacific Hotel, Sutera Harbour Resort. I do hope to have the pleasure of welcoming you back for another experience some time very soon.

Dear Jeung Hun,Thank you for the full-score review!It is a pleasure to know that we met your expectations. Positive reviews such as yours motivate us to continue deliver exceptional stay experience!Once again, thank you for sharing your experience with us, we hope to have the opportunity to welcome you back for another pleasant stay.

Dear Elaine,Thank you for taking the time to share your experience during your recent stay with us.We are thrilled you enjoyed your stay with us at The Pacific Hotel, Sutera Harbour Resort. Your valuable feedback will be shared with our colleagues, and it will undoubtedly motivate and inspire us to continue striving for excellence.We can't wait to have the pleasure of welcoming you back and providing you with another exceptional stay.

Dear DAAE,We are absolutely thrilled you enjoyed your recent stay with us and shared your positive experience. All of this is made possible by our team at The Pacific Sutera Hotel and we are proud of how each of them make our guest experience truly exceptional.We look forward to welcoming you back home to Sutera Harbour Resort once again when you are next in Kota Kinabalu.

Dear Young Tae,Thank you for taking the time to provide us with a wonderful review of your most recent visit! We are elated to learn that you enjoyed our service & facilities offered in our resort. Thank you for recommending us and we look forward to welcoming you again should your travels brings you back to Kota Kinabalu in the future!

Dear Seonyang,Thank you for taking the time to provide us with a wonderful review of your most recent visit! We are elated to learn that you enjoyed our service & facilities offered in our resort. Thank you for recommending us and we look forward to welcoming you again should your travels brings you back to Kota Kinabalu in the future!

Dear Tan Yin,Thank you for choosing The Pacific Sutera Hotel & for sharing your experience with us. We are delighted to hear that you have enjoyed the service provided by our friendly team and we are also glad that we managed to make your stay a comfortable & a memorable one.We certainly look forward to welcome you back to in the near future

Dear Tan Yin,Once again, we appreciate you taking the time to share your feedback, and whenever your travel needs bring you back to Kota Kinabalu, we look forward to welcoming you to our Hotel again.

Dear Jenny,We are grateful to have your kind feedback with us on your most recent stay. We hope to welcome you again soon.Kind regards,Gerry D'CruzGeneral Manager

Dear Hyeonjin,Thank you for taking the time to provide us with a positive review of your most recent visit. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services to your kind preference.Kind regards,Gerry D'CruzGeneral Manager

Dear Lin,I am very pleased that you had an enjoyable experience during your recent stay with us. Every effort is always made to put our customers experience and satisfaction as our priority. Your review reaffirms the hard work the staffs put in every day.Once again, my sincere appreciation for your kind review and I look forward to welcome you back again to The Pacific Hotel in the near future.Kind regards,Gerry D'CruzGeneral Manager

Dear Hani,It was indeed a pleasure having you with us recently at The Pacific Sutera Hotel, Sutera Harbour Resort. May we take this opportunity to express our appreciation for your kind patronage. I look forward to welcome you back again for another memorable stay.Kind regards,Gerry D’CruzGeneral Manager

Dear Sunkwan,I am very pleased that you had an enjoyable experience during your recent stay with us. Every effort is always made to put our customers experience and satisfaction as our priority. Your review reaffirms the hard work the staffs put in every day.Once again, my sincere appreciation for your kind review and I look forward to welcome you back again for another memorable stay.Kind regards,Gerry D’CruzGeneral Manager

Dear Edward,We are in the business of hospitality and it is with our best efforts that we continuously work on product enhancements around the property. We appreciate the feedback you have shared and would like to assure you that continuous efforts are being made to enhance the overall guest experience at our Hotel.Many thanks once again and look forward to welcoming you with us again soon.

Thank you for your review. We hope to see you again soon.

Thank you for your review. We hope to you again soon.

Thank you for your review

Thank you so much for taking the time to leave such a kind review! We're thrilled to hear that you enjoyed your stay with us and that our staff went above and beyond to make it special. We're glad you loved your room on the 11th floor with the beautiful views of the sea and marina. We're also happy to hear that you enjoyed dining in our restaurant each evening. It's wonderful to know that we were able to exceed your expectations, and we hope to have the pleasure of welcoming you back soon!

Thank you for your kind review.

Thank you for your review.

Thank you for your feedback.

Thank you for your feedback.

Thank you for your review

Thank you for your review

Thank you for your review. Looking forward to seeing you again.

Thank you for your feedback. We are happy to hear that you had a pleasant stay with us. We hope to see you again soon.

Thank you for your feedback and we looking forward to welcoming you back to the resort!

Thank you for your feedback and we looking forward to welcoming you back to the resort!