I had a great experience at the Sheraton. The dining, pool, and accommodations were wonderful. The opportunity to see the manta rays was breath-taking. Great location - close to a shopping center and the town. Parking was a bit far away, but there was plenty of it.
I stayed in the Ali'i Tower for a little less than two and a half weeks. The view was amazing to wake up to every morning! The staff was friendly and helpful with any questions I had. Never had issues of any nature with the housekeeping staff; they cleaned well and didn't mess with any of my things. The hotel is right next to a shopping center that has plenty of restaurants and a few stores. It's also just down the street from larger shopping centers with grocery stores and such, which made it an ideal location for me to stay at for my trip considering I didn't have a car. They have coin operated laundry machines on site which was nice. They also held a few shows throughout the nights (from fire spinning to hula dancers) which i could see from my balcony, so that was pretty sweet.
After a disappointing start to our Hawaiian vacation-- at another hotel-- we relocated to the Marriott and had a wonderful time. From the hotel dining to the front- desk staff, it was just what we hoped it would be: positive and un-pretentious. We highly recommend this hotel!
My sister and I came in for a few days while also visiting Hilo for a few days. Seaside was very accommodating and the employees really went out of their way to make sure we had plenty of coffee and condiments. We got to walk Ali'i drive and shop, walk across the street to the beach. Enjoyed the view and slept comfortably.
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