When you are in this hotel, you feel like you are in a different world outside of Kollam because there is just nothing quite like the high standard and service of any amenity in Kollam like the beach hotel. Some hotel staff don't speak fluent english so you just have to be a little patient. The rooms, the views of this hotel put some hotels the world over to shame - also because of the ridiculosly cheap price (compared to $AUD).
The hotel itself takes on different names with locals which is good to know if travelling by Rickshaw or Taxi to let them know where you want to go. The various names it goes by is "Orchid Hotel", "Beach Hotel" or "Kollam Hotel".
The food is FANTASTIC!!! 5 star dining. The only downside I found was that when the vacancy rate drops, they tend to not turn on the boiler for hot showers so you sometimes have to call the front desk to ask them to turn the hot water on about 15 mins before you have a shower.
The hotel has it's own generator during power outages which is good, sometimes you may notice the power gets cut for a couple of seconds before the generator kicks in.
I'm definitely coming back here next time I'm in Kollam!!! Highly recommended to all travellers!!!
Mark from Melbourne, Australia
India’s leading ecotel hotel chain the Orchid Group managed by Concept Hospitality comes to Kerala with the brand of quality …More
We stayed in one of the lakeside rooms, which was very nice. It was clean, comfortable and had a very nice view of the waterway. The restaurant serves very nice food and it manager was very helpful is explaining and suggesting very tasty meals. All of the staff are very helpful and professional.
It has a few boats that we took out to explore the lake and waterways. We also used it as a base to visit the beach, since from our experience, the hotels on the cliffs and north of Varakala were expensive and very tacty.
Since the lobby is not air conditioned, it was quite uncomfortable till we were allotted the room as the weather was warm & sultry.The room we were allotted on the first floor didn't have a good view of the lake so on our request we were given another room on the second floor next day with a better view.
The hotel is advertised as the 5 star luxury resort but it falls short on that score as there is still a lot of scope for improvement.There was only one restaurant functioning & the buffet breakfast was just passable. We also tried the Pizza in the restaurant in the evening & it was badly prepared.
These things were brought to the notice of the GM, Mr. Dudley & he assured that they will take steps to improve the quality. He really seemed serious about the customer feedback & assured that necessary steps would be taken to improve the things.
Front office & the housekeeping staff was quite efficient & courteous all through.With the name of ITC associated with this hotel we were definitely expecting a lot better.
Nice place to stay, a bit remote. Don't expect to be able to swim in the lake. The most unusual bathroom! Don't ask the hotel to arrange anything, even taxi - you will end up paying at least double the going rate. There is an elephant farm near by if you fancy a ride.
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