We stayed for 3 nights in August. Rooms were clean, comfortable and very safe place to be. Most of the staff did a good job except for a female staff @ room service. After I placed an order from the room service menu this woman rang back and told me that it's not available albeit it was on both room service and Periyar restaurant menu. When I insisted that I had the particular dish- kerala red boiled rice- in the previous night she rather sarcastically informed me that I must have dreamt the whole thing up; that too multiple times!! Later on she did realise she was at fault but I -for the first time after staying @ Gukulam for so many times - was taken back by such rude behaviour from one of their staff. In fact I found most of the catering staff were 'under the weather'.They took their time- even after requests - to serve coffee/tea etc for the breakfast buffet etc.
The food was mediocre but expensive for that reason I would suggest stay @ the hotel and eat out (Cochin has quite diverse eateries to cater for everyone's palate).Hence the moderate rating.
TL from UK
This hotel is located less than 14 km (7.5 miles) from Fort Cochin, Dutch palaces, and a Jewish synagogue.Minibars and …More
Amazing place. No any faults. Best place in kerala to stay. Although foods the same every morning. Shower was cold on 3-4 days. The mature, pool, staff are great. Wifi paid at a charge but very poor although they are working on this. Very nice clean rooms facilities. Sheets not changed daily. Need transport to get to places. 2 - 5mins walk will get u on a boat transport to the main city which is 5 - 10mins boat ride.really truly beautiful and amazing. Despite the food is limited. Loved it as friends stayed at other places.this is the best place to stay. Friendly staff and very welcoming and accommodating. Hassel free.
I specifically picked this hotel for the use of wifi-a lot of hotels as I travel frequently and for long periods and email/skpe import I looked at on line did not have wi-fi. Unlike hotels in major cities where often free- you had to pay about 4 times price internet cafe. however each night I went to use and I had a problem with initial connection and had to go to reception to get them to ring maintenance (who had gone home to fix)- some nights took nearly 1 hour to fix. for a hotel advertising as a business hotel- they need to improve of this and get a more reliable modem. Most other things fine-although standard of bathroom needs an upgrade
I book at deluxe room but when I arrived there was an overbooking and I was given a dark room without the promised view, a cancellation occurred and I was transferred to a beautiful bungaloo with a garden, which over looked the back water. I had a lovely 3 nights there, it was just the break from work I needed very tranquil.
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