"Shiny façade, terrible once inside!"
Outside, the trails of fairy lights on the glass frontage make the hotel look like a polished, international standard location. However the illusion was over once we got inside, we were shown to our room a "king suite" which was a dark, dingy vestibule room with a desk and 4 chairs (no window!) leading to the main bedroom with en suite. Upon entry, the smell of stale cigarette smoke mingling with damp was quite overpowering, when we complained (we booked non-smoking room) a cleaner came round and sprayed some air freshener, when requesting a room change we were told they were full. There was evidence of water leakage on the ceiling in the corridor leading to our room, hence the damp smell.
The bottle of water provided in the room was unsealed (whilst some hotels provide filtered water for guests in thermos-style flasks, this was a dirty, used bottle with a brown, thumbed-over rim. Hardly international standard. Luckily we only used this room for post and pre flight accommodation and for one night midweek. The towels weren't changed 1x in 2 weeks, neither was the bedding (we had to ask!) and then they attempted to charge us for this!!! The staff were most unhelpful, surly, poor English. Many of them were just sat about on stairwells all day. Breakfast was also a sorry affair, dirty cups, plates and questionable hygiene. Upon check out they then also tried to charge us for the "room service" cleaning and breakfasts which were meant to be included. TRULY DISAPPOINTING!
Richard from Midlands, UK