The hotel service was exceptional. From Neethu greeting everyone in the lobby to lovely Maya and Abin who waited on us in the main restaurant, everyone made us feel welcome. The restaurant manager Vipin was very helpful and accommodating. The head chef Jojy came by and asked how he could make our stay better and if we had any food preferences. A special thanks to Sanjeev the sous chef who went out of his way to make the wonderful mud pudding. I can't begin to tell how wonderful our stay was. Please don't be fooled by the Holiday Inn trademark as I would be reluctant to stay at one here in the U.S. However, this hotel with its extensive security to modern decour and entertainment (band played on Thursday and Friday) felt like a jewel in the middle of a bustling city. Thanks everyone at Holiday Inn for a wonderful, memorable stay.
overall nice experience - starting from the welcome/easy check-in provided to accomodating our requests like boat ride, last minute room preference changes; patience of employees while using of swimming pool at the end of the alloted time, checking with us regularly for any needs when we felt in doubt regarding anything, smooth checkouts. Rooms were clean. Restaurant staff was very helpful considering we were 3 families with kids. We had the breakfast and it was delicious. the hotel staff was nice.
We had such an enjoyable time at the Trident. The staff was professional and very helpful. They also seemed genuinely happy that we were there! They went out of their way to help us. I can not say enough about how great this experience was. It made our time in India the best. Thank you staff at Trident. hope to see you all again soon.
Great hotel, close to the airport but it's worth a stay for the pool alone. The staff are super friendly and helpful and the bbq restaurant is great too. Great value. Wished we could have stayed longer.
James from London
Feel the real Kerala at once you touches the ground. Kerala, A land primarily of an agrarian culture has got the real smell …More
Amazing place. No any faults. Best place in kerala to stay. Although foods the same every morning. Shower was cold on 3-4 days. The mature, pool, staff are great. Wifi paid at a charge but very poor although they are working on this. Very nice clean rooms facilities. Sheets not changed daily. Need transport to get to places. 2 - 5mins walk will get u on a boat transport to the main city which is 5 - 10mins boat ride.really truly beautiful and amazing. Despite the food is limited. Loved it as friends stayed at other places.this is the best place to stay. Friendly staff and very welcoming and accommodating. Hassel free.
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