We’ve booked this hotel as it was listed as a luxury one. I Have to say that the staff are very friendly and helpful. The place has an amazing beach with great corals which is ideal for snorkelling.
That being said, the service over all is quite on the low end. The breakfast buffet was very very limited in terms of choices and quantities, with not much change from one day to another.
The food from the restaurant is just bad. I think we’ve had the worst pad thai ever.. they’ve replaced the plate with something else but still..
The Villa has so much potential and really don’t need much to upscale their game and match the service with the cost of the rooms. It’s definitely not enfant friendly.. kids are ok there but beside the pool and the beach there’s not much to do for them.
About the NYE. 😓 guys really? That was by far the worst party / Show ever. Our eyes were literally bleeding, the music, the shows, the games everything was so badly planned or simply not for the right crowd. Especially when the hotel is in a remote location without an easy way in / out, that should have been a lot more fun and friendly that it was. Which is very disappointed.
I don’t know if the place has been recently sold to a new management but clearly they have a lot of work to do to upscale their service, food, entertainment etc.. it’s really sad again, as the place is beautiful and located on an amazing spot even how remote it is.