6/10 Okay
Thomas
Travelled with partner
17 Mar 2024
The entire hotel needs a complete overhaul! The elevator floor and entry way to the elevator is nasty. One of the first thing a customer sees. Lacks a lot on the breakfast. Ants were in the bathroom ( room 509 ) reported to the front desk when we checked out. When checking in I was given a room then told I needed to sigh a paper stating that if I smoked in the room there would be a charge. I told her no I booked a smoking room she said that's not what they had. I had to pull up my booking on Expedia to show her. Plus I had a service dog and was asked what was the dog because of a disability, don't think they were supposed to ask that once I said she was a service dog. I did it explain that she was for my diabetes. Made me feel like I was being questioned so she could get the "truth" .. like I was a suspect of a crime.
Thomas
Stayed 2 nights in Mar 2024