Exterior

Reviews of Homewood Suites by Hilton Knoxville West at Turkey Creek

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 232 out of 405 reviews" "
Rating 8 - Good. 96 out of 405 reviews" "
Rating 6 - Okay. 41 out of 405 reviews" "
Rating 4 - Poor. 29 out of 405 reviews" "
Rating 2 - Terrible. 7 out of 405 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Neil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room layout
Stayed 11 nights in Jan 2024
Response from David M. General Manager on 14 Mar 2024
Thank you for the great review. We look forward to seeing you again!

10/10 Excellent

Richard, Rochester

Stayed 1 night in Jan 2024
Response from David M. General Manager on 14 Mar 2024
Thank you for the great review. We look forward to seeing you again!

8/10 Good

Paul

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Nicole C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jennifer- on 24 Dec 2023
Thank you, Jenny, for your positive review of our hotel. We hope to see you again soon!

10/10 Excellent

jason

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from David M. General Manager on 20 Dec 2023
Thank you for the review...We look forward to seeing you again!

10/10 Excellent

Karla, Hales Corners

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, beautiful property, outstanding customer service, great free breakfast!
Stayed 1 night in Dec 2023

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay and breakfast at Hotel Indego
Stayed here for a park and cruise vacation the day before we left port. Hotel was very attractive, clean and service from desk team was exceptional. I recommend if you stay here to prepay for the hotel breakfast at the time of your booking as it is discounted and the breakfast was excellent. This is the only time the discounted breakfast is offered so if you wait until you arrive you will pay full price for the breakfast which is on the more expensive side.
Stayed 2 nights in Nov 2023
Response from David M. General Manager on 20 Dec 2023
I believe this may be a review for a different hotel as we are in Knoxville TN. We do hope you will give us a try sometime if your travels bring you our way!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Dec 2023
Response from David M. General Manager on 20 Dec 2023
Thank you for the review...We look forward to seeing you again!

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from David M. General Manager on 20 Dec 2023
Thank you for the review...We look forward to seeing you again!

6/10 Okay

hanen

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
There was only one staff member in the hotel!!!! On my first night my kids took a shower and I was surprised that the shower floor was flat it didn’t have an edge or wasn’t surrounded with anything to stop the water! The water went everywhere in the bathroom, I was worried my kids will slip when they use the bathroom so I called front desk to get house keeping to dry my floor she said there was no house keeping and that she has no one to send me some towels to my room for me to dry the floor!!! The next night when I came back to the room it wasn’t cleaned and the wet mountain of towels was still in the bathroom floor I moved on, but I did call to get some sheets for the bed she tells me so WHAT ARE YOU DOING WITH SHEETS!!!! That made me so frustrated turns out she was trying to avoid sending sheets because she was the only staff there and had no one to send them!!! Will not stay there again and will not recommend
Stayed 3 nights in Nov 2023
Response from David M. General Manager on 20 Dec 2023
I am sorry that you experienced this during your stay. We have addressed these issues with our staff so that we insure this doesn't happen again. We hope you'll change your mind and give us another try in the future.

10/10 Excellent

Randall

Liked: Staff & service, property conditions & facilities
I liked that everything that I needed was in walking distance
Stayed 1 night in Nov 2023
Response from David M. General Manager on 20 Dec 2023
Thank you for the review...We look forward to seeing you again!

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from David M. General Manager on 20 Dec 2023
Thank you for the review...We look forward to seeing you again!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great sty
Stayed 1 night in Nov 2023
Response from Jennifer- on 13 Nov 2023
Thank you for staying with us, we hope to see you again!

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort
Should have kept driving
When we checked the staff was gracious (faked). When we got to the room I noticed that the floor transition strip had a chunk missing out of it and the chair for the desk needed to be replaced. If the Hilton family needs some money let me know and I think I can buy a new chair for them. The showei head leaked all night long. The thermostat kept going to an error and I had to go to the front desk and have them get ahold of the maintenance man to look at, he seemed to be not caring about my problem. He did come and reset the thermostat. But later it did the same thing and I had to reset it 6 times throughout the night. The kitchen was dirty. The sink had some sort of sticky residue around the drain. The backsplash ledge was dusty. The dishwasher and the refrigerator door gaskets were filthy. For the money I spent and the name of the parent company led me to believe that the standards would be pretty high, Boy was I wrong. I stayed 5 days earlier at the Springfield Suites right across the parking lot and had a better room and service. I feel that I didn't get my money's worth and will never again stay at the Homewood Suites by Hilton in the future and have notified my friends of my experience and they also said that they wouldn't stay there and pass along the word how terrible this establishment is.
Stayed 1 night in Oct 2023
Response from David M. General Manager on 31 Oct 2023
Thank you for taking the time to provide feedback on your recent stay at our hotel. We apologize for issues you had experienced during your stay. We appreciate your comments as we can use them to make corrections to oversights.Regarding your concerns about the shower head and thermostat, Our maintenance team has been alerted and have addressed these issues. We understand the importance of a comfortable and hassle-free stay, and we regret any inconvenience this may have caused you.We are also sorry to hear about the cleanliness issue you encountered as this is not a normal occurrence here. Our housekeeping team has been notified and they will ensure thorough cleaning is carried out in that area to avoid such situations in the future.We were slightly confused about the comment " When we checked the staff was gracious (faked)". Feel free to reach out if you would like to clarify because we pride ourselves on our customer service and if there was an issue we would like to address it immediately. We appreciate your valuable feedback as it helps us to continuously improve our services. We deeply regret any inconvenience caused during your stay and would like to assure you that we take your comments seriously. Should you decide to stay with us again, we will do our best to provide you with a more enjoyable and comfortable experience.Thank you for choosing our hotel, and we hope to have the opportunity to serve you better in the future.

10/10 Excellent

Kathy, San Diego

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable staff was helpful and friendly
Stayed 1 night in Oct 2023
Response from David M. General Manager on 20 Dec 2023
Thank you for the review...We look forward to seeing you again!

10/10 Excellent

Vijay, CARMEL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall experience for self and family. We had two suites which were clean, well-kept and spacious. Hot buffet breakfast was very good.
Stayed 1 night in Oct 2023
Response from David M. General Manager on 20 Dec 2023
Thank you for the review...We look forward to seeing you again!

10/10 Excellent

Vijay, CARMEL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms/suites. Decent cooked breakfast.
Response from David M. General Manager on 20 Dec 2023
Thank you for the review...We look forward to seeing you again!

6/10 Okay

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend didn't sleep well because every door closing and footstep echoes through the building all night.
Stayed 1 night in Oct 2023
Response from David M. General Manager on 20 Dec 2023
Sorry you had noise issues during your stay. We hope you give us another try in the future. We will do our best to get you in a quieter area.

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from David M. General Manager on 20 Dec 2023
Thank you for the great review...We hope to see you again soon!

10/10 Excellent

Serra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Paul

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and modern
Stayed 1 night in Oct 2023

10/10 Excellent

Daniel

Stayed 3 nights in Sep 2023

8/10 Good

Robert

Stayed 1 night in Oct 2023
Response from David M. General Manager on 20 Dec 2023
Thank you for the review...We look forward to seeing you again!

8/10 Good

Tom, Chattanooga

Travelled with group
It is a typical suite hotel In nice suburban location. Nice breakfast.
Stayed 1 night in Sep 2023

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and very helpful. Close to.many options shopping and dining. Great stay. Would staynhere again.
Stayed 1 night in Sep 2023
Response from David M. General Manager on 27 Sept 2023
Thank you for the great review. We hope to see you again soon!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from David M. General Manager on 27 Sept 2023
Thank you for the great review...We hope to see you again soon!

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from David M. General Manager on 27 Sept 2023
Hi Nicole, We hope you'll give us the chance to make your stay a 10 in the future...Thank you!

10/10 Excellent

April

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely hotel.
Stayed 2 nights in Sep 2023
Response from David M. General Manager on 27 Sept 2023
Thank you for the great review...We hope to see you again soon!

10/10 Excellent

Biff

Stayed 1 night in Sep 2023
Response from David M. General Manager on 3 Oct 2023
Thank you for the great review...We hope to see you again soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great!! Very clean and great customer service.
Stayed 1 night in Aug 2023
Response from David M. General Manager on 27 Sept 2023
Hi Robert...Thank you for the great review...We hope to see you again soon!

6/10 Okay

Bradley, Lakewood

Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023
Response from David M. General Manager on 27 Sept 2023
Hi Bradley...Thank you for taking the time to review your stay with us!

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from David M. General Manager on 27 Sept 2023
Thank you for the great review...We hope to see you again soon!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and nice rooms with nice breakfast and lots of outdoor seating. Easy to walk to restaurants or shopping. Would definitely stay again!
Stayed 2 nights in Aug 2023
Response from David M. General Manager on 27 Sept 2023
Thank you for the great review...We hope to see you again soon!

4/10 Poor

Glenn

Stayed 2 nights in Jul 2023
Response from David M. General Manager on 27 Sept 2023
Hi Glenn we noticed you gave us a 4 out of 10 but no details. Please feel to reach out to us if there is anything we can do

6/10 Okay

James

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel needs a freshen up, been the same for 20 years, just needs upgrading
Stayed 1 night in Jul 2023
Response from David M. General Manager on 27 Sept 2023
Thank you for taking the time to review us. I did want to mention that we went through a renovation at the end of 2023. We hope you will viisit us again soon!

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in Turkey Creek. Facilities and staff were very nice.
Stayed 2 nights in Jul 2023
Response from David M. General Manager on 27 Sept 2023
Thank you for the great review...We hope to see you again soon!

8/10 Good

Ronald

Travelled with partner
Liked: Amenities
The room was nice and the service was good.
Stayed 1 night in Jul 2023
Response from David M. General Manager on 27 Sept 2023
Thank you for the great review...We hope to see you again soon!

8/10 Good

Michael

Stayed 1 night in Jul 2023
Response from David M. General Manager on 27 Sept 2023
Hi Michael, Thank you for the great review...We hope to see you again soon!

10/10 Excellent

Allison

Stayed 1 night in Jul 2023
Response from David M. General Manager on 27 Sept 2023
Thank you for the great review...We hope to see you again soon!

10/10 Excellent

William

Stayed 2 nights in Jun 2023
Response from David M. General Manager on 27 Sept 2023
Thank you for the great review...We hope to see you again soon!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jul 2023
Response from David M. General Manager on 27 Sept 2023
Thank you for the great review...We hope to see you again soon!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We like the area it was in for convenience.
Stayed 3 nights in Jun 2023

8/10 Good

Margo, Anderson

Travelled with family and small children
Liked: Staff & service
It was a little dated, and our shower was DINGY. Giving the hotel the benefit of the doubt that it was clean, but its appearance didn't give that vibe. There was ONE tiny trashcan in the kitchen area, none in the bathroom area or bedroom. The check in staff was super friendly but check out staff just complained about systems being down and kept saying "I don't know" to every question (after waiting 10m to even be acknowledged). The hotel is super convenient to the interstate and tons of shopping and dining options!
Response from David M General manager on 26 Jun 2023
Sorry that you felt we were a bit dated. We hope you'll give us another try in the future!

8/10 Good

Lacey

Stayed 5 nights in Jun 2023
Response from David M General manager on 26 Jun 2023
Thank you!

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from David M General manager on 26 Jun 2023
Thank you for the 5 stay review!

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful hotel
Room was excellent, staff was kind and helpful. Only concern was that the elevator seemed sketchy. For a period of time it didn't work at all. When it did work, it rumbled in a way that had us discussing what to do it we got stuck. We were on the 4th floor so stairs were inconvenient.
Stayed 1 night in Jun 2023
Response from David M General Manager on 26 Jun 2023
Thank you for the great review Suzanne...We hope to see you again soon!

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly and clean room!
Stayed 1 night in Jun 2023
Response from David M General manager on 26 Jun 2023
Thank you!

10/10 Excellent

Pamela

Stayed 1 night in Jun 2023
Response from David M General manager on 26 Jun 2023
We appreciate the great review!

10/10 Excellent

Catherine, Vesuvius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from David M General manager on 26 Jun 2023
Thank you for the 5 star review!