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Reviews of USA Inn

3 out of 5
USA Inn
Alcoa Hwy, 2962, Alcoa, TN

Reviews

5.0
Rating 10 - Excellent. 65 out of 680 reviews" "
Rating 8 - Good. 100 out of 680 reviews" "
Rating 6 - Okay. 150 out of 680 reviews" "
Rating 4 - Poor. 153 out of 680 reviews" "
Rating 2 - Terrible. 212 out of 680 reviews" "

5.2/10

Cleanliness

6.0/10

Staff & service

3.6/10

Amenities

4.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

6/10 Okay

Jon

Liked: Staff & service
Disliked: Amenities
Friendly staff at this no frills hotel. The room had clean sheets on a comfy bed, mini-fridge & microwave. I watched the NCAA tournament during my down time. Neighbors were friendly. Conveniently located across the street from Waffle House, Shoney's, and lot's of restaurants. Very close to airport and highways so very easy to get to all of the local attractions. I like to camp so my needs are simple and I was able to rest comfortably at a low price.
Stayed 3 nights in Mar 2024

8/10 Good

Ismael

Stayed 1 night in Feb 2024

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked and paid for and they gave the room away before I could check in.
Stayed 1 night in Jan 2024

2/10 Terrible

dewayne

Disliked: Cleanliness, staff & service, property conditions & facilities
The toilet was dirty. One of the two curtains was missing. One curtain would it cover the whole window. I have pictures of you would like to see them
Stayed 1 night in Nov 2023

2/10 Terrible

Kim

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So unfair this room was not inhabitable. Bugs, no light fixtures, smelled,hole in beds,furniture . Expedia stands being this as acceptable. Was not able to stay had find another hotel last minute. Very upsetting!

2/10 Terrible

leena

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower had hair in it. Chair looked like it was picked up off the street. Fuild on walls, dont even want to know it was. I walked in to room and walked out 10 minutes later. No way i was staying there. TOTALLY DISGUSTING
Stayed 1 night in Nov 2023

4/10 Poor

Nicolas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s cheap for what it is. The lady who works front desk overnight was extremely rude to my fiancé on multiple occasions. Outlets in room didn’t work at all as they wouldn’t even hold our plugs in.

2/10 Terrible

Huibert

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Inconvenience in getting to rooms. Dirty. I’ve stayed in hotels across US n Europe and this is the first I checked for bedbugs, none found but roaches abound. Dirty refrigerator n microwave, ring of dirt around tub. Had to wait until 730pm to get into room. Not yet cleaned. I slept n left. Horrible.

2/10 Terrible

Chris

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely disgusting. There were bugs crawling in the room, mold in the bathroom, hair on the floors, sheets look dirty, absolutely disgusting
Stayed 1 night in Sep 2023

8/10 Good

Werner

Travelled with family
It needs a refurbishment in all areas
Stayed 1 night in Sep 2023

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno
Stayed 1 night in Sep 2023

10/10 Excellent

VASYL

Stayed 1 night in Jul 2023

2/10 Terrible

DANIEL

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, nasty, bloody towels, crappy attitude from staff. POS place
Stayed 1 night in Jul 2023

2/10 Terrible

Herbert

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were cockroaches running around inside the room. Since we arrived late, we didn't have the energy to try to get a refund. Typically when cockroaches are present, they are everywhere. We just put the key card on the table, shut the door, and left to find another hotel.
Stayed 1 night in Jun 2023

10/10 Excellent

rustam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

4/10 Poor

Wanda

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The customer service was bad at the beginning whe we check out was much better. The lining bed was dirty, one of the blanket was full of dog hair and one of the fitting sheet has spots of blood, very disgusting.
Stayed 1 night in May 2023

6/10 Okay

Lupesh

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms need renovation and staff needs training on how to provide good service
Stayed 1 night in May 2023

2/10 Terrible

Leonardo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 1 night in May 2023

2/10 Terrible

Stephen

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Office didn't have our reservation so had to contact Expedia, pubic hair in the bed, absolutely no hot water between 7pm and 11pm. Massive hole in the shower wall
Stayed 1 night in Apr 2023

2/10 Terrible

Philip

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed by this property. I killed 2 cockroaches as soon as I entered the bathroom. 1st night neighbors were having a domestic dispute. K-9 police unit observed during both nights. We departed at 11pm as 2nd night did not look any better. Will not and would not recommend this property until major changes are initiated.
Stayed 2 nights in Apr 2023

4/10 Poor

Olivia

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
We walked into our room and it felt like we were walking into a wall of smoke. After two days of staying there, our clothes smelled like smoke when we got home. Also, we needed to HUNT for some toilet paper.
Stayed 2 nights in Apr 2023

8/10 Good

Mike

Stayed 3 nights in Mar 2023

2/10 Terrible

Marion

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
At 430 room was not cleaned and smelled. Then we had to ask for towels and washcloths. No soap in room
Stayed 1 night in Mar 2023

10/10 Excellent

David

Stayed 1 night in Mar 2023

2/10 Terrible

Kelli

Travelled with pets
Liked: Property conditions & facilities
Disliked: Amenities
Roaches in the room. Nothing in the way of soap, ice or cups. Bathroom was the worse. Didn’t look like it was ever cleaned. There was blood drops all over the back wall of the tub. Blood running down the outside of the tub, never cleaned at all. Blood splatter on the shower curtain. This was entirely unacceptable to me. I spent 3 nights and never got to use the shower as I felt this was a terrible unsafe place because of the blood. I bet it is still there as I write this. Will not return….
Stayed 1 night in Feb 2023

4/10 Poor

John

Disliked: Staff & service
You get what you pay for.
$5 key deposit! Never heard of such a thing and I stay over 100 nights a year in hotels. The lady at the desk asked if I wanted to pay with cash or card and I just handed her $5 bill. No big deal I thought. Well this morning, I go to bring my key back and the lady looks at me and says they don't have any cash. She was rather rude and told me I shouldn't have given cash and I told her then they shouldn't have offered to take my cash last night. Finally I did get my cash back but I had to go to a secondary office. The room was okay. It appeared fairly clean but as I walked around barefoot after getting out of the shower all kinds of stuff was sticking to the bottom of my feet. Bed wasn't very comfortable but it was workable. TV remote did not work well. I had to go up and hit the buttons to turn it on and off. Good luck if you want ice. The motel does not have an ice machine.
Stayed 1 night in Dec 2022

4/10 Poor

Jeff, Atlanta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was close to the Smoky Mountains, which I liked, and the staff was friendly. The room was very old, and signage wasn't even changed from the previous chain so it was hard to find. The lighting above the sink was horrible. Hot water in tub wouldn't totally stop running and I heard dripping all the time. Cigarette burn on bedspread and on soap dish in shower. No wash cloths on first night, and had to ask for more towels and wash cloths on the second day. For what I paid, it wasn't a disaster though.
Stayed 2 nights in Jun 2020
Response from Marie on 16 Jun 2020
Hi, Jeff! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Marie!

10/10 Excellent

Jamie, Maryville Tn

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is great....room was very clean...it was very quiet and peaceful...enjoyed my stay very much
Stayed 1 night in May 2020
Response from Arthur on 24 May 2020
Thank you for the wonderful comment, Jamie! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Arthur

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great!!!!! The room was very clean.....
Stayed 1 night in May 2020
Response from Joey on 21 May 2020
Thank you so much for the amazing feedback. We will put in our efforts to provide consistent service every time. Regards, Joey

2/10 Terrible

adam

Stayed 1 night in May 2020
Response from Tom on 21 May 2020
Hi, Adam! Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Tom

10/10 Excellent

Verified traveller

Stayed 1 night in May 2020
Response from Ammy on 10 May 2020
Hey, It is always good to see our guests happy. Such feedback helps us. Keep them coming. Regards, Barbara

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Cheshta on 23 Mar 2020
Hi, Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Joey

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2020
Response from Cheshta on 17 Mar 2020
Hi, Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we will surely put in our best efforts to keep up with your expectations in the future. Regards, Jake

8/10 Good

MICHAEL

Liked: Staff & service, room comfort
Stayed 1 night in Mar 2020
Response from Cheshta on 17 Mar 2020
Glad to see that you have rated us positively, Do give us more chances to delight you in the future. Regards, Jake

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2020
Response from Cheshta on 27 Feb 2020
Hi, We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Cheshta

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Bathroom was discussing. Bath tub was filthy with soap scum. Bath tub did not drain. And there was a cockroach in the bathroom also. Dirty floors. Dirty toilet.
Stayed 1 night in Feb 2020
Response from Cheshta on 25 Feb 2020
Sincere Apologies, We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Cheshta

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Gross dirty dirty sheets w hair & crumbs, 1 towel in bathroom
Stayed 1 night in Feb 2020
Response from Cheshta on 24 Feb 2020
Hi, We regret the unpleasant experience you had with us. We are continuously working for improvements. Looking forward to serving you better. Regards, Cheshta

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not stay at this hotel, someone made a reservation in my name. Then this motel tried 4 times to collect the money. This is BS.
Stayed 1 night in Feb 2020
Response from Cheshta on 20 Feb 2020
We truly regret the distress caused, We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Cheshta

6/10 Okay

Troy M

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
?
I reserved a double bed room over a month before trip.when i got there it took them a while to get me into a room then didnt even have a double bed that i reserved.luckily the extra people didnt go or we wouldnt have enough beds that i paid for in the first place.
Stayed 1 night in Dec 2019
Response from Cheshta on 14 Feb 2020
Hi, Troy! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

2/10 Terrible

Nicholas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful!!!
It was not what I booked. I booked a king bed, upon arrival I was informed on dbl beds were available. The room was the worst room by far I’ve ever seen. We did not stay in this motel. We didn’t try for a refund, just cut our losses and drove home.
Stayed 1 night in Nov 2019

2/10 Terrible

leslie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
lightly better than solitary confinement room.
Granted the price was good, but when I arrived, the check in lobby was illuminated with so many light it looked like a check cashing lobby. The receptionist was talking to a customer at length and I finally got my turn after about 20 minutes. She was nice enough. I got my key and went to the room where the key didn’t work. I went back to lobby but receptionist was gone. I waited about 10 minutes and eventually got another key for another room “the key does that sometimes” was her response. I went into the room and had difficulty finding a light to turn on- but that’s ok because the 1/2 curtain that never closed completely let enough light in to see my way around. I tried to turn off the ac but couldn’t see the controls so I cohabited the bed with my daughter in order to keep warm. The beds were made with a flat sheet on bottom,- top sheet on top and a blanket right next the the sleeper. I have never slept without a tip sheet protecting me from the blanket that has had questionable laundering. My daughter and I had to take turns trying to charge our phones on the one outlet. The charger was falling out of the socket.. The bathtub was so dirty I had to place a towel in order to feel safe enough to step in shower. The nozzle had a good water stream but the ceiling and walls had obvious water damage. I suggest the owners spend one night in hotel to see what a real customer needs.
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
A did a reservation on line , by the time a got there the lady at the register told me that they did not have rooms available
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice people, horrible place! I am still itching....
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im happy with the rooms and the surroundings. Friendly staff. There is no way to get hot water to make some tea (expected microwave).
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
The place was run down, old furniture and decor. The floors were not clean and the light fixture was like something you would use in a basement. I get it was cheap which is what we wanted since the area is typically for tourists, but it was like staying at a crack house. I stepped on a bug, which could have been a cockroach...not sure. It also reeked like smoke. Would not recommend staying here and it was noisy with the airplanes and bikers keeping you up all night.
Stayed 1 night in Aug 2019
Response from d on 3 Sept 2019
sorry you stay was unpleasant.Yes there are airplanes... we are next door to the airport and the main highway so there is the noise from the traffic and the desk would have relocated you in another room if you had brought to their attention

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Didnt like anything but the price....found roaches in my room in addition to a bunch of tweekers outside in the parking lot. Not a very safe location or a sanitary one at that. I went out and bought cleaning supplies to make sure it was clean.
Stayed 3 nights in Aug 2019

4/10 Poor

Vishalkumar

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2019

2/10 Terrible

Sally

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Left and found another hotel
This hotel was terrible. When we got to the hotel I was ready to shower, but the bathroom had no wash clothes. I went to the front desk and worker said he would send some to the room. While i was waiting I realized that instead of a king size bed, it was only a full. There was no fitted sheet,just a flat sheet on a nasty looking mattress. After waiting a half hour for a wash cloth, I called Hotels.com. I told them about the situation and she called the hotel, and they said it would be made right but i couldn't get my money back because I had prepaid at a special rate. I waited another half hour, no one showed up to try to make things right. So we packed up our stuff and took the key card back to the front desk and told him we wouldn't be staying because the room was terrible and not what I payed for.
Stayed 1 night in Jul 2019