I picked this hotel based on past reviews but realized after the fact that the last review was in 2010. It cost $16 for a taxi to get from the train station to the hotel because its all uphill. I never saw any hotel staff with the exception of when we checked in and out, and both times I used the front desk phone to summon the owner.
This hotel barely offers the basics - and if you want room service, forget it. Towels are provided after 2 days of usage, sheets are replaced after 5 days, and if you expect someone to come in and make up your room, it won't happen. If you leave it a mess, it's a mess when you come back. While the room was clean, it certainly wasn't decorated or furnished in a warm or welcoming way..
On the upside, it was clean and provided free internet in the lobby. If all you want is the bare minimum and nothing else, and price is a consideration to you, then this is your hotel.
This hotel highlights my whole stay in Europe. It locates in a beautiful small town named Wengen, which locates at halfway up the Jungfrau. I enjoyed very much the view that I can see directly the snow mountain through my room window. The room is clean and warm. The bed is very comfortable that remind me the bed I slept when I was a child (probably because I was so tired of climbing the mountain during daytime though :) ). The hotel staff is so nice that even we arrived late, she patiently teached us how to go up Jungfrau and how to catch the train when we leave. The guide is so helpful because the train system in Jungfrau area is complex and it's the only way of transportation.
It is worth mentioning that when we arrived the hotel, we were assigned a wrong room which is a little more expensive than we booked. This is partly because I didn't clarify my information. When we found out the mistake, however, the hotel didn't charge me more. It's so nice. I feel appreciated a lot.
Reminder: to get the hotel, you need to change platform in Interlaken Ost and Lauterbrunnen.
Ray from Beijing, China
Strategically situated for guests who with a passion for the great outdoors and an enthusiasm for skiing and hiking, guests …More
"Elegant hotel, but breakfast was a real let down !"
We came to this hotel on our honeymoon 25 years ago and noticed mixed reviews so decided to split our anniversary with 4 nights in Regina Grindlewald. The Savoy suite we were upgraded to was great and just perfect !
We found that groups like Japanese, were allocated breakfast in the elegant dining room, and we and some other couples had to eat in a kind of passage way. We felt like second rate citizens. The small fruit salad looked like it had been there for a few days and very unappetising, the small cakes looked like they were from a packet, one morning the coffee was cold. You could ask for a cooked egg which was the highlight ! but even then the poached ones were very undercooked and unless you asked for 2 you only got one !! So mainly just had bread, an egg and some preserves - not what you would expect from a Hotel of high standing ! We looked to eat our breakfast out on day 3 but could not find anywhere. This a hotel that seems to pride itself on it's food so this was very disappointing, the evening meals were priced too high for us so we ate out for them. When asked about our stay, I mentioned the breakfast at checkout they asked if we had an evening meal, rather than address our concerns - thought we should have had a discount. The staff at breakfast were not approachable to complain to, and one did not speak English and no-one asked us how it was so we kind of suffered it !! which did spoil our stay.
Pizzawoman from Windermere, Cumbria
The Regina Hotel, Wengen is a good hotel choice for your Bernese Oberland holiday. You’ll enjoy your time at this 4 star …More
Excellent views, staff, location, facilities. We would have loved to stay longer. Perfect for Jungfrau, Shilthorn, Interlaken, as the train station is right across the street and the cable cars are a few buildings away. The breakfast buffet is very good. I would definately come back here and recommend this to friends!
M from UK
Hotel with a rich tradition in best, central location; spacious rooms and apartments. Bars, la carte restaurant, ski-school …More
This must be the best 3 Star hotel in the world where everything is 5 star!! The rooms , the view, the service, the quality of food and the staff. The Hotel are truly a must to stay in the mountains around Wengen. The sauna one of the best I have ever seen. We always stay 5 star and decided on the decor of this hotel to stay here. At the end we did stayd 5 star!! Thanx Phillip and Staff
We plan on returning to this wonderful hotel as soon as possible. The staff was incredibly helpful. A few aspects that stood out: 1) location - we liked being higher in the valley with beautiful alpine vistas surrounding us; 2) a live web display in the lobby to view the conditions at the higher elevations and give the latest weather forecasts; 3) the breakfasts were really quite unique - they even had waffles with chocolate sauce one morning. We had an alpine storm come through in mid-Sept which left the area in snow. The staff was very helpful in directing us to the best hikes given the change in weather.
The Victoria Lauberhorn Hotel&sspa is located in the centre of Wengen, next to the train station. This charming hotel&spa …More
"Very nice Hotel, staff very pleasant and helpful."
Very pleasant stay, despite being the last Customers before a 2 month shutdown for refurbishment we were made to feel very welcome. The staff were very efficient and provided lots of useful and relevant information. Room was very comfortable, plenty space and very clean.
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