Terrace/patio

Reviews of Mercure Klaipeda City

4 out of 5
Mercure Klaipeda City
Sauliu Street 28, Klaipeda

Reviews

8.8

Excellent

Rating 10 - Excellent. 59 out of 131 reviews" "
Rating 8 - Good. 57 out of 131 reviews" "
Rating 6 - Okay. 14 out of 131 reviews" "
Rating 4 - Poor. 1 out of 131 reviews" "
Rating 2 - Terrible. 0 out of 131 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Landon, Dulles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel in a fairly quiet area convenient to the Old City, the ferry to the Spit, restaurants and other attractions.
Stayed 2 nights in Mar 2024
Response from Mercure Klaipeda City on 22 Mar 2024
Dear Landon,Thank you for taking a moment to share your experience at Mercure Hotel Klaipeda City. Our team is so glad to hear that you enjoyed your stay here. We look forward to seeing you again soon. Best regards,Ernestas ZeleniusGeneral manager

10/10 Excellent

Achim

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff at front desk very helpful, especially Monika. Room, bed and breakfast was outstanding. 10E a day for parking right next door.
Stayed 2 nights in Oct 2023
Response from Mercure Klaipeda City on 30 Oct 2023
Dear Achim,I would like to take the opportunity to thank you for choosing our hotel for your stay in Klaipeda and taking your time to leave a review.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 Excellent

Larry

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s all business class at Mercure
I really miss the old architecture design with the cozy bar inside the restaurant now that is changed to a more of a modern clean restaurant style. It’s it’s nice but it’s not the same for the value it is a nice hotel and the staff is very pleasant and customer friendly. I would give them a 10 out of 10. Also the location is very good.
Stayed 5 nights in Oct 2023
Response from Mercure Klaipeda City on 17 Oct 2023
Dear Larry,We appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

4/10 Poor

Marc

Travelled with family
Liked: Cleanliness
This property is of average quality in a brand which generally is not known for higher end or luxury facilities. It is distinctly overpriced for what it offers, but we are ALL-Accor members, so some leverage to ask for things was worth the extra price. The staff largely is comprised of fairly nice people with the exception of the front desk, someone named Monika, whose behavior over the time spent there escalated from slightly argumentative on arrival to out and out disrespectful, both to other members of our party, and eventually to me. I regret having prepaid two days here, because I’d like to leave right away, when bullied for 10€ for parking, after having clearly instructing that a) there was a do not call request for today, and b ) clearly stating that I didn’t want to discuss 10€ at that moment, and would happily pay same before checkout, this person nonetheless persisted in attempting to extract a commitment from me as to exactly how and when I would pay 10€ to the point where I needed to hang up the phone. Does this facility hire collection agents for hospitality jobs? Who behaves this way? Im not here, having prepaid two nights and being a rewards member, to have my credibility rudely questioned by some ill-mannered college student, and over 10€. All the other discrepancies were tolerable until today’s unacceptably thoughtless phone call. For the price one pays, where is the money going if people like this are hired?
Stayed 1 night in Sep 2023
Response from Mercure Klaipeda City on 2 Oct 2023
Dear, MarcI would like to take the opportunity to thank you for choosing our hotel for your stay in Klaipeda and taking your time to leave a review. We pride ourselves in our quality and warmth from the moment you come through our door to the moment you depart. However your recent stay was not up to our usual standards and we would like to say thank you for feedback, patience and understanding. All your comments has been take to careful consideration and will help to improve our services I look forward to welcoming you back at Mercure Klaipeda Hotel. Sincerely,Ernestas Zelenius General Manager

10/10 Excellent

Deimante

Stayed 1 night in Jul 2023
Response from Mercure Hotel Klaipeda City on 8 Aug 2023
Dear Deimante,We appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Mercure Hotel Klaipeda City on 17 Jul 2023
Dear Sir/MadamWe appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 Excellent

Ruslan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Всё понравилось
Stayed 1 night in Jun 2023
Response from Mercure Hotel Klaipeda City on 29 Jun 2023
We appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

8/10 Good

June

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Hotel Team on 25 Oct 2022
Thank you for your 8* rating!What can we do better or differently for your experience to get 10* rating?Please do ask for me or share that with any of my team members, as we always are open for new ways of doing things and delivering the best to all our guests.Wishing you a lovely and productive week,Hotel team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel
Nice rooms. Breakfast needs improvement
Stayed 2 nights in Aug 2022
Response from Hotel Team on 25 Oct 2022
Thank you for your time to write a review after your stay with us! We highly appreciate your comments and feedback, that gives us opportunity to work on improvements. We do hope that you will give us a chance to welcome you back with us!With best regards,Hotel team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Fantastic all round, just needs more choice of pillows
Stayed 2 nights in Jul 2022
Response from Hotel Team on 25 Oct 2022
Thank you for your time to write a review after your stay with us! I highly appreciate your comments and feedback, that gives us opportunity to work on improvements. With best regards, Mercure Klaipeda City team.

6/10 Okay

Marius, Portsmouth

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2022
Response from Mercure Hotel Klaipeda City on 20 Sept 2023
Dear Marius,We appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 Excellent

Kestutis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Giedre on 9 Nov 2021
Dear Mr.Kestutis, Many thanks for staying with us and for high evaluation of our work! Hope to see you next time. Giedre M., FOM

6/10 Okay

Melody

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hot in the Baltics
Overall was fine. Difficult to find someone at the front desk. Was really HOT. A/C wasn’t adjustable and so hot in the room it was difficult to sleep. Breakfast was fabulous, people were friendly.
Stayed 4 nights in Jun 2021
Response from Mercure Hotel Klaipeda City on 20 Sept 2023
Dear MelodyWe appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 Excellent

Piruza

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean and comfortable.
Stayed 1 night in Jul 2020
Response from Hotel Management on 3 Aug 2020
Dear Mikko, Thank you for your time to write review after your stay with us! All our team put their heart and soul in what they do and your comments help to deliver the best! Looking forward to welcome you back with us! Kind regards, Monika Pekauskaite Sales Manager Radisson Blu Hotel, Klaipeda

8/10 Good

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really safe
Really safe and clean. Great service and every effort made to make things as normal as possible
Stayed 1 night in Jul 2020
Response from Hotel Management on 3 Aug 2020
Dear Charles, Thank you for your time to write review after your stay with us! I am happy to see your overall rating and positive comments. Our team loves what they do and comments like yours help to deliver the best. Looking forward to welcome you back with us! With kind regards, Monika Pekauskaite Sales Manager Radisson Blu Hotel, Klaipeda

6/10 Okay

Gregory

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not family friendly with unnecessary upselling
Very difficult to book hotel room on hotels.com to include children as even with 1 child it insists you book 2 rooms for most hotels! So i always ring ahead and discuss hotel policy before booking, rang and was told needed junior suite for 2 adults and 2 kids under 5 even though no extra bedding would be available or an increase over other rooms. Junior suite was not available so reception and reservations manager said a premium room would be allowed and she will organise everything to make sure we have queen bed and a crib. Got email confirming everything. Made booking and arrived at hotel, same girl i spoke to on phone was on reception. She now said the premium rooms left had only 2 small single beds in them. She suggested pushing them together! We explained the obvious reasons this wouldnt work and she offered a standard room with a queen bed instead, even though it was conditional we booked a premium. I asked for a refund on the difference in the rooms and complained. A refund seemed a step too far and a manager was called, they spoke and now a premium room with a queen bed was available and ready. Not a very nice way to be welcomed and obvious upselling for no reason other than they feel it necessary! I feel it is unethical and dishonest to treat a family this way, we didnt have breakfast included so there was no difference to the hotel if we had our kids with us. Only bad point to what is a beautifil city, we are planning to return but wont be staying at radisson again!
Stayed 2 nights in Jul 2020
Response from Gita Silmale on 22 Jul 2020
Dear Gregory, Thank you for your time to write review after your stay with us. I am sorry to see your comments and it looks like some misunderstanding. As soon as receptionist understood that twin room is not what you expect, she did find another same category room with queen size bed and only thing she asked manager on duty was to move baby crib, which was done straight away. We always encourage our team members to take decisions to accommodate guest needs, asking for help if they don’t see solution or its challenging situation. I do hope that above explains and clears all your concerns. Looking forward welcoming you back with us! With best regards, Gita Silmale General Manager

10/10 Excellent

Sergey, Vilnius

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, perfect breakfast.
Stayed 2 nights in Feb 2020
Response from Gita Silmale on 17 Feb 2020
Dear Sergey, Thank you for your 5* review after your stay at Radisson Blu Hotel, Klaipeda! I am happy to see your high rating and positive comments. My team loves what they do and comments like yours help to deliver the best. Looking forward to welcome you back with us! Wishing you a lovely week, Gita Silmale General Manager

10/10 Excellent

Aurimas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recomend this hotel to stay
Overall good hotel with very good breakfast delivered to the room ( hotel was busy with just few rooms so breakfast was delivered to room ) Thanks for the friendly staff.
Stayed 1 night in Jan 2020
Response from Gita Silmale on 27 Jan 2020
Dear Aurimas, Thank you for your high review after your stay at Radisson Blu Hotel, Klaipeda! I am happy to see your high rating and positive comments. My team loves what they do and comments like yours help to deliver the best. Looking forward to welcome you back with us! Wishing you productive week, Gita Silmale General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Probably the best hotel in lodging-challenged klaipeda. Solid three stars.
Stayed 2 nights in Sep 2019
Response from Gita Silmale on 25 Nov 2019
Dear Traveler, Thank you for your high rating! What can we do better or differently for your experience to get higher rating? We are one and only International 4* Hotel In Klaipeda. Please do ask for me or share that with any of my team members, as we always are open for new ways of doing things and delivering the best to all our guests. Wishing you a lovely and productive week, Gita Silmale General Manager Radisson Blu Hotel, Klaipeda

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Gita Silmale on 26 Jul 2019
Dear Traveler, Thank you for your time to write review after your stay with us! All my team put their heart and soul in what they do and your comments helps to deliver the best! Looking forward to welcome you back with us! With regards, Gita Silmale General Manager Radisson Blu Hotel, Klaipeda

10/10 Excellent

MOHAMMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It does worth every penny a great stay in Klaipeda
A very decent hotel with all the necessary amenities. Friendly staff, delicious breakfast, perfect quote location, however still within short walking distance to old town, harbor, and all other main attractions. Highly recommended.
Stayed 2 nights in Jul 2019
Response from Jurate Lauraitiene on 21 Jul 2019
Dear Mohammed, Thank you for highest score and comments! I am delighted to read your response - it has made my weekend. Comments like yours fuels us up to deliver the best every time, to everyone. Looking forward to welcome you back with us! With best regards, Jurate Lauraitiene FO and Reservations Manager

8/10 Good

A.A.

Liked: Cleanliness, staff & service, room comfort
Good but not perfect
The staff are friendly and helpful and the free car parking a bonus, but - at this level - stained carpet in the bedroom should be unacceptable.The hotel is about 10 mins walk from the old town.
Stayed 3 nights in Jul 2019
Response from Gita Silmale on 15 Jul 2019
Dear A.A., Thank you for your time to write a review after your stay with us! I highly appreciate your comments and feedback, that gives us opportunity to work on improvements. Look forward to welcome you back with us! With best regards, Gita Silmale General Manager

8/10 Good

Bruce

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Gita Silmale on 17 Jun 2019
Dear Bruce, Thank you for your rating! It is highly appreciated. Yours sincerely, Gita Silmale General Manager Radisson Blu Hotel, Klaipeda

8/10 Good

Ron, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff good breakfast and parking 20 minutes to walk down to the old town
Stayed 1 night in Aug 2018
Response from Gita Silmale on 24 Aug 2018
Dear Ron, Thank you for your 4* review after your stay at Radisson Blu Hotel, Klaipeda! I am happy to see your high rating and positive comments. My team loves what they do and comments like yours help to deliver the best. Comments like yours fuels us up to deliver the best every time, to everyone. Looking forward to welcome you back with us! Wishing you a lovely weekend, Gita Silmale General Manager

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel in klaipeda
Nice hotel a little bit outside of historical area (10 min walk). Great staff and modern rooms.
Stayed 2 nights in Aug 2018
Response from Gita Silmale on 18 Aug 2018
Dear Francois, Thank you for your 5* review after your stay at Radisson Blu Hotel, Klaipeda! I am happy to see your high rating and positive comments. My team loves what they do and comments like yours help to deliver the best. Comments like yours fuels us up to deliver the best every time, to everyone. Looking forward to welcome you back with us! Wishing you a lovely weekend, Gita Silmale General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Average
An ok radisson blu hotel, about the average for the chain. Everything is on the smaller side (lobby, hallways). Room was fine.
Stayed 1 night in Aug 2018
Response from Gita Silmale on 14 Aug 2018
Dear Traveler, Thank you for your time to rate Radisson Blu Hotel, Klaipeda! All my team put their heart and soul in what they do and your comments helps to deliver the best! What we could have done better or differently to get higher rating? I do hope that you will give us a chance to prove that we can do better. With regards, Gita Silmale General Manager

8/10 Good

Jamie

Liked: Cleanliness, staff & service
Welcoming but overpriced
The best way to describe our stay is that is was average. It had what a hotel should have but it was very overpriced (mini bar, price of room etc.. and the decor in the rooms was dated but location and service from staff was great.
Stayed 1 night in Mar 2018
Response from Gita Silmale on 20 Mar 2018
Dear Jamie, Thank you for your time to write review after your stay with us! All my team put their heart and soul in what they do! It was pleasure to be your host for the St. Patrick's weekend! With regards, Gita Silmale General Manager Radisson Blu Hotel, Klaipeda

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful front desk! Breakfast buffet had a good assortment. Beds were soft and clean. The WiFi was a bit spotty in places. Overall, comfortable hotel!
Stayed 1 night in Aug 2017
Response from Gita Silmale on 18 Aug 2017
Dear Traveller, Thank you for your 4* rating! I am happy to see your feedback about my team and hotel. Your comments will be shared as it puts smiles on our faces! I am looking forward welcoming you back once your travels bring you to Klaipeda! Wishing you lovely weekend, Gita Silmale General Manager Radisson Blu Hotel, Klaipeda

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Impressed
I have stayed in Klaipeda a few times but this is bar far the best hotel experience, well presented, clean and a wide range of hot and cold food at breakfast (especially impressed with having skimmed milk available). The staff were all very polite, professional and helpful and for someone who isn't able to speak Lithuanian their command of English was as good as if I were staying in London. Thank you.
Stayed 3 nights in Aug 2017
Dear Paul, Thank you for your 5* rating! I am delighted to see your feedback about my team and hotel. Your comments will be shared as it's fuels us up and puts smiles on our faces! I am looking forward welcoming you back once your travels bring you to Klaipeda! Wishing you lovely weekend, Gita Silmale General Manager Radisson Blu Hotel, Klaipeda

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable and pleasant hotel
Stayed 3 nights in Jul 2017
Dear Traveler, Thank you for your 5* review after your stay at Radisson Blu Hotel, Klaipeda! Your time and comments are highly values and appreciated! Looking forward welcoming you back with us! With regards, Gita Silmale General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Dear Traveler, Thank you for your 4* review after your stay at Radisson Blu Hotel, Klaipeda! Looking forward welcoming you back with us! With regards, Gita Silmale General Manager

10/10 Excellent

Tracey, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Thoroughly enjoyed our stay at this hotel. The staff were wonderful, the room was excellent and the food was fantastic. Great value for money!
Stayed 3 nights in May 2017
Response from Gita Silmale on 2 Jun 2017
Dear Tracey, Thank you for your 5* review after your stay at Radisson Blu Hotel, Klaipeda! I am happy to see your evaluations and that you enjoyed your stay with us. Your comments give us extra power to deliver the memorable moments. Looking forward welcoming you back if and when your travels bring you to Klaipeda! With regards, Gita Silmale General Manager

10/10 Excellent

Anna, stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel in a small city
short stay, good hotel choice. had business room. Very kind people

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and service
First room the a/c did not work so was upgraded to a larger room. Very friendly staff
Dear visitor, Many thanks for your kind comments about our team. Please accept our sincere apologies for the issues with AC in your first room. I hope you will visit us again on your next trip to Klaipeda! Kind regards, Peter Sivy, General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Mercure Hotel Klaipeda City on 20 Sept 2023
Dear Sir/MadamWe appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 Excellent

Bob, Bungendore Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel 400 metres to railway station
Very friendly and efficient check-in. Superb room in quiet location, with beautiful perfumed tree-lined streets. We walked with baggage to station two blocks away - no problems.
Response from Mercure Hotel Klaipeda City on 20 Sept 2023
Dear Bob,We appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

8/10 Good

ANDRES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Mercure Hotel Klaipeda City on 20 Sept 2023
Dear Sir/MadamI would like to take the opportunity to thank you for choosing our hotel for your stay in Klaipeda and taking your time to leave a review.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

6/10 Okay

vahe kizirian, Radisson Blu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not much around it to think about.
Very basic room and hardly decent furniture in a large room given to me.....missing in room look for the rating given..... generic walls and hardly any other furniture than bed. No good lightening in the room to work on the office desk.....
Response from Mercure Hotel Klaipeda City on 20 Sept 2023
Dear Sir/MadamI would like to take the opportunity to thank you for choosing our hotel for your stay in Klaipeda and taking your time to leave a review.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

8/10 Good

Kim, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good / Comfortable Hotel
Overall, the hotel was very nice - the bed and pillows were very comfortable, the room was clean, the parking was secure and the staff were very nice. The hotel and its surrounding neighborhood are perhaps a bit on the tired side, but it was a 10-15 minute walk into old town, so the location was convenient.

6/10 Okay

Mr. Tore, Norway

Liked: Staff & service
Good Service
The hotel seems a bit worn out, the air condition in my room was very noisy, bed was very hard (as many hotels in this area)however breakfast was great and service from staff was lovely.
Response from Mercure Hotel Klaipeda City on 20 Sept 2023
Dear Sir/MadamI would like to take the opportunity to thank you for choosing our hotel for your stay in Klaipeda and taking your time to leave a review.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ivanov

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Mercure Hotel Klaipeda City on 20 Sept 2023
Dear Sir/MadamI would like to take the opportunity to thank you for choosing our hotel for your stay in Klaipeda and taking your time to leave a review.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

8/10 Good

Marius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Mercure Hotel Klaipeda City on 20 Sept 2023
Dear Sir/MadamI would like to take the opportunity to thank you for choosing our hotel for your stay in Klaipeda and taking your time to leave a review.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 Excellent

Anonymous

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Mercure Hotel Klaipeda City on 20 Sept 2023
Dear Sir/MadamI would like to take the opportunity to thank you for choosing our hotel for your stay in Klaipeda and taking your time to leave a review.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

8/10 Good

Maschj1

Liked: Cleanliness, room comfort
Good hotel
Nice room, free parking. Breakfast was not included and cost more onsite than online.
Response from Mercure Hotel Klaipeda City on 20 Sept 2023
Dear Sir/MadamI would like to take the opportunity to thank you for choosing our hotel for your stay in Klaipeda and taking your time to leave a review.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 Excellent

John B.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasurable
Bathroom and room was very clean and comfortable. Reasonable rates for the quality. Breakfast had variety and was good, ate plenty. The hotel location is pretty good and close to tourist sites in center of city. Parking was free but limited so might be a problem if hotel was full.
Response from Mercure Hotel Klaipeda City on 20 Sept 2023
Dear Sir/MadamI would like to take the opportunity to thank you for choosing our hotel for your stay in Klaipeda and taking your time to leave a review.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

8/10 Good

Anonymous

Liked: Cleanliness, staff & service, room comfort
A very pleasant hotel. Efficiant staff.
I was there for business.Very convenient lounge/coffee area to meet clients. friendly & efficiant staff. The restaurant's food was well presented and of good quality. The hotel is right down town, within minutes of the Baltic Sea lagoon and harbour area. I landed at Palanga airport ( abt 30 K from hotel) but they arranged a pick up service to/from airport for a reasonable fee. Free W/I computer connection in hotel for business travellers. Fresh bright, clean, hotel with a sailing/maritime motif throughout. Staff spoke good English.
Response from Mercure Hotel Klaipeda City on 20 Sept 2023
Dear Sir/MadamI would like to take the opportunity to thank you for choosing our hotel for your stay in Klaipeda and taking your time to leave a review.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

6/10 Okay

CAROLINE, London, United Kingdom

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Not Impressed with restaurant
Just be aware of the cost of restaurant, breakfast was not very good, we tried it on the 1st day and was not impressed, it ends at 10.00am on weekdays, we went down at 9.30, not much selection, hot food was tepid, and this is charged at 12 euro's each. We had an evening meal and the restaurant was empty. My husband;s meal was ok but mine was poor, I chose sea bass, but to my surprise it was tiny, covered up with limp mixed lettuce leaves and not very hot. We then had a dessert which was obviously not defrosted enough as you could not eat the decoration. Wine is expensive.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

ABS

Stayed 1 night in Oct 2023
Response from Mercure Klaipeda City on 17 Oct 2023
Dear Sir/Madam,We appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager