We found VOI a great experience for simply getting away for a few days and relaxing on a beautiful beach. We were greeted with juice and supper in our room since we missed dinner. The staff were thorough and knowledgeable.
I had a delightful stay at this resort. The grounds were impeccable, the rooms were beautiful, and the beach was absolutely gorgeous. The main strength of this resort, though, is its friendly, courteous staff. I was there just for rest and relaxation, and it was just perfect.
Jackie from Fairfield, CT
Bluebay Beach Resort and Spa is located on the most beautiful 25 acre site, with its cottages, situated on rising ground …More
Two days into our stay, the phone woke us at 6:30 am. To ask us if we were checking out. We said no, we had two more days and tried to go back to sleep. They called our room every hour on the hour until I went to the front desk at 10:00 am. I was told they had no record of our reservation, and that we would have to check out. After producing the confirmation in writting, we were told it was a mistake on our part, and that we would have to change rooms. There was a family checking in that wanted our room. After telling them that our family was just as important as the one checking in,we were told the manager would find us later and that this would HAVE to be settled!!!!!! They were very disrespectful, and it was so stressful our son had a panic attack- not exactly the family vacation memories you want to cherish!!!! To make a very long story short we were harassed, they would not clean our room for 24 hours, the manager never sought us out and we only saw the manager because we demanded to see him upon check out and told them we would just wait. Never an apology for ruining the remainder of our stay. If you choose this hotel, choose cautiously bring everything in writting and duplicates- then you will still be told you're wrong! We have traveled a good bit and this is the worst we have ever been treated!
Lisa from Denver Colorado
Sultan Sands is situated on the very edge of the Indian Ocean only a few meters from a brilliant, white sand beach. Guest …More
Beautiful white sandy beaches with turquoise water. Amazing variety in food every meal.
The hotel has activities the whole day for everyone, there is one dinner around the pool and one dinner on the beach every week. We had our two very young children with us, and the staff went out of their way to please us/ the kids.
The staff is so friendly and helpful, we had a amazing stay. The spa was also great, with a good variety of treatment.. the couple massages was amazing.
I would recommend a beach hut which we stayed in, I cant imagine staying in a garden villa as it is not too close to the beach.
I have no complaints about this hotel, everything was perfect and a great value for money. Go you wont be disappointed!
Fabulous location, exceptional customer service from all staff. Hotel was very clean and tidy. Main rest. - lots of choice, salads, grill, hot, puds - lovely. Italian was good. The beach and pool side evening meals were well organsied with more choice - including a good range of local dishes - definately worth trying. Local beers good - did run out of Tusker a couple of times - but alway alternative on hand - try local Gin!
Gardens were beautifully maintained and as we visited in April lots of flora everywhere.
April weather (be prepared) very hot / humid - with storm each day for around 2-3 hours of rain - can be all day!
Easter weekend - the clientelle increased massively in the hotel for 3 -4 days be prepared!
All over a really lovely break for a week and would highly recommend. There is nothing quite like the beautiful Indian Ocean
Sasha from Gloucestershire - UK
The resort is without a doubt the most attractive and modern structure in East Africa with a beautiful blend of contemporary …More
This is an excellent property with all the facilities you need for a sun and beach holiday.
It was good value based on the half-board arrangement.
The tide goes out a long way but it is beautifully warm when it is in and there is a lovely large pool.
The annoying boys on the beach have largely gone so transfers and excursions are pricey.
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