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The customer service was amazing from the moment i walked into the hotel. I was exhausted, it was raining, and i just wanted to sleep. The gentlemen at the desk was very pleasant, he offered me water, as well as warm tea, incredibly friendly, and the price was great. I will definitely stay here again.
Pool was closed, told it had issue the day before check in but doubt it. People in hazmat suits cleaning up water leaks on 4 different floors. Buckets on all floors catching water dripping. Elevator was sketchy at best but our room was on 2nd floor and elevator buttons didn’t work at all. You had to call front desk for them to send it up for you. Building in total disrepair. Rates are way too high based on these issues. Oh yah treadmill in gym was also broken and parts were spread out on floor all over gym for at least 2 days. Beds were comfortable and we slept well. Good luck if you stay here!!!
This is the second time staying at this hotel. The place was clean enough. The building is tired and could use some upgrades. Not sure the elevator was going to make it every time I rode it.
One of our favourite places to stay while visiting family in Cambridge. Staff is over-the-top amazing, restaurant on site is fabulous & a pool for the kids. Perfect
We stayed for one night. The room was clean and very quiet. Staff were helpful and friendly.
Cheryl
Stayed 1 night in Nov 2023
6/10 Okay
Howard
Travelled with family
17 Nov 2023
Liked: Staff & service
Disappointed with this 4 Points Sheraton that I discovered was also a Marriott Bonvoy property. One elevator call button was out of service. There was no complimentary 24 hour hot beverage. We sat in the lobby to enjoy the gas fireplace and witnessed the garbage container and a separate recycling container overflowing and this was during the evening (coffee cups from the morning)! The two coffee tables had also not been wiped clean.
The room was not spotless with dust around the washroom sconce lighting. The the bed did not provide a comfortable sleep! Woke up with a slight back pain. The doors need to be lubricated, especially the door to the washroom.
No complementary breakfast with a price starting at $16.00!
The hotel did not meet expectations.
Check in and out was seamless!
Front desk staff were very polite, friendly and helpful. The area around the property was under construction (highway roadwork, which would be temporary). The hotel, lobby, facilities which I used, and room were excellent. My stay at the hotel exceeded expectations.
The room was dirty. Has water damage in the washroom
Hallway baseboards are missing.
Paint is flaking off.
Not worth the money they are asking for.
There continental breakfast was really expensive. Also, very basic