Ratings based on 151 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Jul-2015
Stayed one night. Easy to get to and very clean. Breakfast was okay but nothing special.
4 out of 5
Recommended
for Everyone
by A verified traveller from Ontario

Posted 26-Jul-2015
Pros: Staff, room, breakfast and location were all good. Close to major highway but noise level was not an issue. Overall a good experience.
Cons: The lobby could have been cleaner. Crumbs everywhere and muffins left from breakfast by someone still on the end tables at dinner time.
Location: St. Jacobs was within 20 min drive and easy to get to.
Friendly helpful staff. Comfortable bed. The lobby could have been cleaner but overall the room was good. Located with easy access to shopping.
1 out of 5
by A verified traveller from Ottawa, ON

COCKROACH!!!

Posted 01-Jul-2015
Pros: The bed was comfortable.
Cons: Exterminate the COCKROACHES!!!
COCKROACH IN BATHTUB!!!!!!! Yes, I woke up and went to have a shower and, there it was... a cockroach in the bathtub!!! I went directly to the Front Desk but was promptly told that they could do NOTHING for me as I had booked my stay through Expedia, not directly through the hotel! She told me that as I had already paid Expedia, there was no reimbursement that she could offer! I was shocked!! I was on a business trip and was planning on staying in another Best Western in another Ontario city but decided not to and stayed in a lovely Holiday Inn. WOW!!!
3 out of 5
Recommended
for Everyone
by A verified traveller from Jamaica

The hotel was fine for a short,economical stay

Posted 22-Jun-2015
The fact that breakfast was included was a plus-a surprise complimentary small dinner on two days was a good feature. The King sized bed was comfortable but the pullout sofa bed was TERRIBLE-you could feel the springs through the very thin mattress.The lady at the front desk that I reported it to did not seem very apologetic -just said she would report it. The reception area staff was okay-one lady was more pleasant and helpful than the other. Room amenities were good-microwave,fridge,iron,coffemaker etc
3 out of 5
Recommended
for Everyone
by A verified traveller

Hotel Close to Airport

Posted 15-May-2015
The restaurant has good service and good food. The shuttle service to and from the airport could be improved for timeliness. The room phone did not work so I could not call the front desk. I called the hotel number with my cell phone and no one answered at 4:00 am.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

King room non smoking

Posted 11-May-2015
Pros: Cleanliness, location
Nice clean hotel. Great location. Big hotel chain with a small town feel. Felt safe and secure. Patio doors a great idea to let the fresh air in.
4 out of 5
Recommended
for Everyone
by A verified traveller from JW

Good and comfortable hotel

Posted 07-May-2015
Everything in the hotel is provided in the hotel is good! Staff is kind and provided excellent services to customers. The only one complain is the hotel location which is closed to the highway. Even though it is very convenient and there is a mall nearby, some noises is still there. But the hotel is still very good.
5 out of 5
Recommended
for Families
by A verified traveller

Great stay!

Posted 27-Apr-2015 on Hotels
One night for a volleyball tournament. Convenient, clean, and breakfast started earlier to accommodate our schedule which was appreciated. Would stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Nova Scotia

Very comfortable!

Posted 17-Apr-2015
Location: Just off the highway, it was convenient to get to the mall close by
I was visiting the area with my mother while we spent time with my daughter and son in law in the area. The room was super clean and comfortable and the staff couldn't have been more kind. Special shout out to Rebecca at the front desk! The free breakfast offered was very good with both hot and cold items included. Thanks to all ☺️
5 out of 5
Recommended
for Families
by A verified traveller from Belle River, Ontario

Nice clean hotel. Very comfortable.

Posted 30-Mar-2015
We enjoyed staying at the hotel and really enjoyed the breakfast. We would stay there again, My husband found it a bit noisy being so close to the highway, but we were very comfortable.