Ratings based on 118 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Ontario, Canada

Clean hotel room good but noise level bad

Posted 11-Oct-2014
Hotel room was clean without a heavy chemical smell. It was nice to be offered a complimentary dinner. It was simple yet filling. The noise of the heater turning on and off during the night disturbed our sleep. Also, the noise of the #8 hyway.
3 out of 5
Recommended
for Everyone
by A verified traveller

NIce hotel

Posted 09-Oct-2014
We wanted something close to family. This worked very well for us.
5 out of 5
Recommended
for Everyone
by A verified traveller from Western Michigan

Great stay at a hotel that is centrally located!

Posted 06-Oct-2014
Location: Plenty of restaurants, gas stations near by. Centrally located.
I loved our stay. We usually stay at the Hampton Inn but wanted to try something closer to our daughter's house. The hotel staff and rooms were great. It has easy access from the expressway and easy travel to downtown. Even though it is located by a busy highway our room was quiet and we had a great night's sleep. We travel from the states to visit our daughter and we will definitely be back in the future.
5 out of 5
Recommended
for Couples
by A verified traveller from Central Wisconsin

Location

Posted 17-Sep-2014
Pros: The staff were so friendly and helpful and that helped make our stay so much better.
Cons: Had a problem with the wifi that couldn't be resolved. I therefore had to use the business center which was fine with me.
Location: We didn't things nearby as it was a late summer trip, not much happening.
Hotel was located just off a major road and gave us easy on/off access to locations we went to. We really enjoyed our room. We had a ground floor room and therefore we had patio doors. Got to park right outside room, great. Breakfast was slightly different each day, room was clean and the staff was awesome!
5 out of 5
Recommended
for Everyone
by A verified traveller from Stratford, ON

Hotel right off 401

Posted 14-Sep-2014
Pros: Excellent staff, very clean room, comfortable bed and great location!
Cons: The breakfast sausage
Location: There are several good restaurants within walking distance and a huge shopping mall just minutes away.
We were celebrating my birthday and wanted to spend the night in a hotel in Kitchener and go out for a nice supper. Our experience was a very positive one! The front desk person was very friendly and helpful during our check-in. We were pleasantly surprised to find that our standard King bedroom was very clean and had ample space. The bedding looked clean and modern. The bathroom looked a little dated but was very clean which is important to us. The King bed was very comfortable. Even though this hotel is right off of the 401 you could not hear the sound of the cars. We tried Ennios Italian Restaurant for the first time which was only about a 5 minute drive from the hotel and it was superb! The free breakfast in the morning offered many choices and the staff were super attentive and friendly. We will definitely stay again!
2 out of 5
by A verified traveller from Ontario

Convenient to 401

Posted 13-Sep-2014
Pros: the bed.
Cons: Lots.
The hotel was not what I expected for a 4 rating. I don't understand how that hotel rated that high. The only thing that was nice was the bed and linens. The hotel is dated, the food dreadful, even the smell of the basic dinner served, soup and chili smelled dreadful. We went off site for dinner. The air conditioner kept us awake most the night, the sink drain didn't drain. I have experienced Best Western hotels and they all fail for for not being updated. They all do however have nice beds.
4 out of 5
Recommended
for Families
by A verified traveller

Very good hotel close to my destination

Posted 31-Aug-2014
Pros: Excellent continental breakfast, but would be more convenient for a lot of guests if it was open until 10 a.m.
Staff was knowledgeable and pleasant. I actually had very few chances for interaction with the staff.
3 out of 5
by A verified traveller from London, Ontario

Clean Hotel, small rooms

Posted 03-Aug-2014
Pros: cleanliness
Location: good location for shopping dining
Small room, could hear the arguing of next door guests all night.
4 out of 5
Recommended
for Couples
by Les F. from Hamilton

friendly staff

Posted 25-Jul-2014 on Hotels.com
Wonderful people at the front desk, answered all of our question. Very polite and knowledgeable staff. Housekeeping does a fantastic job throughout the hotel. The beds are very comfortable when you first lay on them, but boy do our backs hurt now! Overall it was a wonderful stay.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel, noisy AC

Posted 13-Jun-2014
Pros: Close to main roads
Cons: Noisy AC unit when it came on
Just stayed over nioght for a meeting the next day