Ratings based on 140 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Nova Scotia

Very comfortable!

Posted 17-Apr-2015
Location: Just off the highway, it was convenient to get to the mall close by
I was visiting the area with my mother while we spent time with my daughter and son in law in the area. The room was super clean and comfortable and the staff couldn't have been more kind. Special shout out to Rebecca at the front desk! The free breakfast offered was very good with both hot and cold items included. Thanks to all ☺️
5 out of 5
Recommended
for Families
by A verified travellerfrom Belle River, Ontario

Nice clean hotel. Very comfortable.

Posted 30-Mar-2015
We enjoyed staying at the hotel and really enjoyed the breakfast. We would stay there again, My husband found it a bit noisy being so close to the highway, but we were very comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very clean

Posted 23-Mar-2015
The only thing I really didn't like was the night light underneath the light switch at the front door. The light made it difficult for me to sleep. I like the room to be dark. The bed was comfortable. The hotel was close to the highway for easy access to get to St. Jacobs.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Mar-2015
Pros: Waffles and muffins were good for myself and my son.
Cons: Breakfast. My wife was unable to eat any of the choices besides an orange.
Breakfast was the reason we chose this hotel over some others. Unfortunately, the breakfast was disappointing as there were no options for a sugar-free diet besides an orange. Having bacon (sausages contain sugar) and hard boiled or fried eggs would have been helpful.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Peterborough, ON

Just a great place to stay

Posted 08-Feb-2015
We were greeted warmly as soon as we entered the hotel. The hotel and our room were very clean. Our room was quiet, warm and comfortable. The free breakfast was excellent. The hotel is right beside the highway and easy to find. Next time we head back to Kitchener we will be staying there again.
2 out of 5
Recommended
for Business Travellers
by Shawnfrom Ontario

EV Charger was out of service!

Posted 22-Dec-2014 on Hotels.com
I drive a Tesla which is 100% electric and booked at room at the BW because it has electric car chargers. I arrived late at night and parked in front of the chargers and tried to get either one of them working. The staff on duty wasn't aware they were out of service. She suggested I could consider going to the BW in St. Jacobs but as I booked through Hotels.com, I would have to call it to see if they could arrange a refund and new room. In the end, I stayed the night and found a local EV charger to top up enough to get me to the Tesla Supercharger in Toronto. The lesson learned of course is to always call the hotel to ensure the EV charger is available and operational.
3 out of 5
Recommended
for Getaway With Friends
by A verified traveller

Mediocre

Posted 28-Nov-2014 on Hotels.com
The room was ok. Sofa bed was tiny. One of the pillows on the king bed was covered in hair when we checked in, but we just tucked it away and didn't use it since there were 4 others. Otherwise the room was ok. Breakfast was mediocre and bland. Not the best stay for the price.
5 out of 5
Recommended
for Couples
by A verified traveller

Nov. snowstorm for a concert.

Posted 22-Nov-2014 on Hotels.com
Very convenient just off hwy 8. Pleasant staff, near a Tim's, would stay there again.
4 out of 5
Recommended
for Families
by Brianfrom Toronto On.

Very comfortable and clean

Posted 11-Nov-2014 on Hotels.com
We were there for a very close friends funeral. We were allowed to come in earlier in order to dress for visitation. That was very much appreciated.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Windsor, On

Good close to where we wanted to be!

Posted 08-Nov-2014
Pros: Clean rooms well located for us!
Location: Maybe not the best location for business men a bit of a distance from Downtown. But close to my sisters place where we wanted to be!
Clean staff were excellent very helpful. Great breakfast!