Ratings based on 145 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Hotel Close to Airport

Posted 15-May-2015
The restaurant has good service and good food. The shuttle service to and from the airport could be improved for timeliness. The room phone did not work so I could not call the front desk. I called the hotel number with my cell phone and no one answered at 4:00 am.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom London

King room non smoking

Posted 11-May-2015
Pros: Cleanliness, location
Nice clean hotel. Great location. Big hotel chain with a small town feel. Felt safe and secure. Patio doors a great idea to let the fresh air in.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom JW

Good and comfortable hotel

Posted 07-May-2015
Everything in the hotel is provided in the hotel is good! Staff is kind and provided excellent services to customers. The only one complain is the hotel location which is closed to the highway. Even though it is very convenient and there is a mall nearby, some noises is still there. But the hotel is still very good.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Nova Scotia

Very comfortable!

Posted 17-Apr-2015
Location: Just off the highway, it was convenient to get to the mall close by
I was visiting the area with my mother while we spent time with my daughter and son in law in the area. The room was super clean and comfortable and the staff couldn't have been more kind. Special shout out to Rebecca at the front desk! The free breakfast offered was very good with both hot and cold items included. Thanks to all ☺️
5 out of 5
Recommended
for Families
by A verified travellerfrom Belle River, Ontario

Nice clean hotel. Very comfortable.

Posted 30-Mar-2015
We enjoyed staying at the hotel and really enjoyed the breakfast. We would stay there again, My husband found it a bit noisy being so close to the highway, but we were very comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very clean

Posted 23-Mar-2015
The only thing I really didn't like was the night light underneath the light switch at the front door. The light made it difficult for me to sleep. I like the room to be dark. The bed was comfortable. The hotel was close to the highway for easy access to get to St. Jacobs.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Mar-2015
Pros: Waffles and muffins were good for myself and my son.
Cons: Breakfast. My wife was unable to eat any of the choices besides an orange.
Breakfast was the reason we chose this hotel over some others. Unfortunately, the breakfast was disappointing as there were no options for a sugar-free diet besides an orange. Having bacon (sausages contain sugar) and hard boiled or fried eggs would have been helpful.
4 out of 5
Recommended
for Couples
by robertfrom Listowel, Ontario

Good place to stay.

Posted 12-Feb-2015 on Hotels.com
Room was good, clean and had very comfortable bed. Breakfast was awesome. Only complaint the internet connection sucked.
5 out of 5
Recommended
for Couples
by Allisonfrom Ohio

Perfect for 1 night.

Posted 11-Feb-2015 on Hotels.com
I was here for one night with my boyfriend for a graduate school visit. We got in late but the check in staff was super helpful. Our room was very clean, the bed was comfy, and the breakfast in the morning was great.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Peterborough, ON

Just a great place to stay

Posted 08-Feb-2015
We were greeted warmly as soon as we entered the hotel. The hotel and our room were very clean. Our room was quiet, warm and comfortable. The free breakfast was excellent. The hotel is right beside the highway and easy to find. Next time we head back to Kitchener we will be staying there again.