Restaurant

Reviews of Hampton Inn By Hilton Napanee

2.5 out of 5
Hampton Inn By Hilton Napanee
40 Mcpherson Drive, Greater Napanee, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 547 out of 1000 reviews" "
Rating 8 - Good. 334 out of 1000 reviews" "
Rating 6 - Okay. 69 out of 1000 reviews" "
Rating 4 - Poor. 32 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kaitlyn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and they had a great free breakfast
Stayed 1 night in Mar 2024
Response from Front Desk on 26 Mar 2024
Thank you for staying with us. We appreciate your feedback! We hope to see you again.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Continental Breakfast made our morning perfect. Pool was fun for the kids.
Stayed 2 nights in Mar 2024
Response from Front Desk on 13 Mar 2024
Thank you for taking time to write a review. We are glad to hear that you enjoyed your stay with us. Look forward to seeing you again!

8/10 Good

Devon

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and lots of parking staffs good and breakfast was as expected
Stayed 1 night in Mar 2024
Response from Front Desk on 13 Mar 2024
Thank you for taking time to write a review. We are glad to hear that you enjoyed your stay with us. Look forward to seeing you again!

4/10 Poor

Jenny

Stayed 1 night in Feb 2024
Response from Front Desk on 15 Mar 2024
We are sorry to hear that your stay was not up to your expectations. Please let us know if there is anything we can do to ensure your next stay with us is a 5.

10/10 Excellent

Dustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot! Love the amenities
Stayed 2 nights in Mar 2024
Response from Front Desk on 5 Mar 2024
Thank you for taking time to write a review. We are happy to hear that you enjoyed your. We hope to see you again.

8/10 Good

Jack, Brampton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is excellent inside and outside. The only thing that was disappointing was the pillows on the King sized bed. All 4 pillows were very small, completely flat and provided for an uncomfortable sleep for both of us.
Stayed 1 night in Mar 2024
Response from Front Desk on 5 Mar 2024
Thank you for taking time to write a review and letting us know about your experience. We will make sure that housekeeping replaces the pillows on that room.We hope to see you again.

8/10 Good

Dave

Stayed 1 night in Feb 2024
Response from Front Desk on 26 Mar 2024
Thank you for staying with us. We appreciate your feedback! We hope to see you again

6/10 Okay

Tak

Stayed 1 night in Feb 2024
Response from Front Desk on 26 Mar 2024
Thank you for staying with us. We appreciate your feedback! We hope to see you again.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are so pleasant. I would recommend
Stayed 1 night in Feb 2024
Response from Front Desk on 29 Feb 2024
Thank you so much for taking the time to write us a review! We're pleased to hear that you enjoyed your with us. I will pass along the feedback to the rest of the team! We do hope that you will return again and we appreciate the feedback.

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Front Desk on 29 Feb 2024
Thank you for taking the time write a review of our property. We're thrilled to hear that you enjoyed your stay with us! We look forward to seeing you again!

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The evening front desk clerk was absolutely wonderful!
Stayed 1 night in Jan 2024
Response from Shelly - Front Desk on 30 Jan 2024
Thanks so much for taking the time to review our property and write a review. We're glad that you enjoyed your stay. We appreciate your feedback and hope you will stay with us again!

10/10 Excellent

Juha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 30 Jan 2024
Thank you for reviewing our property.. We appreciate your business and hope that you will return!

8/10 Good

sharon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly and helpful .
Stayed 1 night in Jan 2024
Response from Shelly - Front Desk on 24 Jan 2024
Thank you for taking the time to write a review. We're glad that you enjoyed your stay with us. I will pass along your feedback to our friendly and helpful staff! We hope you'll stay with us again!

8/10 Good

EDWARD GREGORY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 24 Jan 2024
Thank you for taking the time to review our property. We do hope that you will stay with us again.

10/10 Excellent

Christine

Stayed 1 night in Jan 2024
Response from Front Desk on 24 Jan 2024
Thank you for taking the time to reciew our property. We're glad to see that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing from when we first arrived until we left. My kids loved the pool and the room was very comfortable.
Stayed 1 night in Jan 2024
Response from Front Desk on 15 Jan 2024
Thank you for taking time to write a review. We appreciate your business and great feedback. We hope to see you again!

10/10 Excellent

Leanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price for a great stay. Service and room was great
Response from Front Desk on 10 Jan 2024
Thank you for staying with us and sharing your review. We hope to see you again soon.

4/10 Poor

Christopher

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Located in a convenient spot close to most amenities. Staff at front desk weren't very friendly. Pool area never had cleaned towels. We had to tell front desk staff 3 times during our stay that there were no towels. Front desk staff were annoyed when we asked. We were told there would be a treat for our dog when we arrived and they had none available the day we arrived. We requested an additional cot for our stay. The cot arrived full of dust and with a dirty pillow case. Breakfast was great, the breakfast staff were very friendly and helpful.
Stayed 1 night in Jan 2024
Response from Front Desk on 10 Jan 2024
Thank you for staying with us at the Hampton Inn. We appreciate your business and taking time to write a review. Management has spoken to all the departments that stock the towels and also for front desk to keep an eye after hours and during busy hours when we have groups staying at the hotel to make sure towels are available. We do apologize for the inconvenience. We have gone out and bought more treats for our furry guests. We enjoy seeing guests pets happy with a little treat at check in or when they drop by to say HELLO throughout guests stay so we are sorry that we ran out.We hope to see you again.

8/10 Good

malcolm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 10 Jan 2024
Thank you for your review. We hope to see you again

10/10 Excellent

Ha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Good swimming pool.
Stayed 4 nights in Jan 2024
Response from Front Desk on 10 Jan 2024
Thank you for staying with us at the Hampton Inn. We appreciate your business and taking time to write a review. We hope to see you again!

10/10 Excellent

Scott

Liked: Cleanliness
Broken smoke alarm i had to take down and apart myself...
Stayed 1 night in Jan 2024
Response from Front Desk on 10 Jan 2024
Hi Scott,Thank you for staying with us at the Hampton Inn. We appreciate your business and taking time to write a review. Can you please let us know which room you were staying in, so we double check to make sure the batteries have been replaced or it has been replaced. Thank youWe hope to see you again!

10/10 Excellent

frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Desk on 10 Jan 2024
Thank you for staying with us at the Hampton Inn. We appreciate your business and taking time to write a review. We hope to see you again!

6/10 Okay

Chelsea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room was clean. The pool was nice. The breakfast was great. The only thing that was a bit disapponting was that there were strofoam panels on the ceiling and wall in the bathroom that were duct taped on. Not what i expected to see in a nice hotel.
Stayed 2 nights in Dec 2023
Response from Front Desk on 10 Jan 2024
Thank you for staying with us at the Hampton Inn. We appreciate your business and taking time to write a review. We are happy that you enjoyed your stay! We will have maintenance look into the bathroom ceiling, I do apologize for this inconvenience. We hope to see you again.

6/10 Okay

Adam

Travelled with family
Liked: Cleanliness, staff & service
Decent place. Wouldn’t want f to pay more than $100 a night.
Stayed 1 night in Dec 2023
Response from Front Desk on 10 Jan 2024
Thank you for staying with us at the Hampton Inn. We appreciate your business and taking time to write a review.

10/10 Excellent

Maurice

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very confortable, friendly staff, incredible cookies at the coffees bar,all in all will be back.
Stayed 1 night in Jan 2024
Response from Shelly - Front Desk on 4 Jan 2024
Thank you for taking the time to write a review. We're very happy to hear that you enjoyed your stay with us and that you will return. I will pass along the great feedback to the rest of the staff. We appreciate your feedback and look forward to seeing you again!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Front Desk on 9 Feb 2024
Thank you for staying with us at the Hampton Inn. We appreciate your feedback. We hope to see you again.

2/10 Terrible

Andre

Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We did not get the king size bed we requested. We discovered that it went to Hilton Diamond members who booked after us. That’s fine but the front desk was not honest about it saying that there was no reason or explanation. Also, this property is next to the busiest highway in Canada, yet Hilton didn’t bother to soundproof adequately. We listened to the roar of 18-wheelers and speeding cars all night long. We had pets and were given a reading of the riot act regarding our responsibilities and potential liabilities upon check in. I can only imagine what other irresponsible dog owners did before us, but we are not them.
Stayed 1 night in Dec 2023
Response from Heather- Hotel Manager on 29 Dec 2023
We do apologize that you did not receive the bed that you requested. Management will discuss this with the staff so that the front desk can deal with over bookings more efficiently and professionally. We are looking forward to our renovations in January 2024 and we will mention the sound proofing when they renovate the exterior of the hotel. In regard to having a pet we enjoy having pets here and we apologize for the way you were treated. We have a form that we give every guest, a door tag and a treat if allowed at check in. We explain the 50 charge that will be applied to your bill for the cleaning fee, but you should not feel like you were given the riot act. This will be addressed with the front desk as well Thank you again for staying with us and taking time to write a review.

4/10 Poor

Rebecca

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property is really showing its age, and white star are pleasant, there aren't many and people are doing double duty, resulting in not very clean rooms, common areas, and a general level of wear and tear.
Stayed 1 night in Dec 2023
Response from Front Desk on 29 Dec 2023
We are sorry that you did not enjoy your stay. Over the holidays we have limited staff to allow everyone to enjoy to Christmas season. We are sorry that it was not up to the cleanliness that we do strive have here at the Hampton Inn. We are looking forward to renovations in January 2024. We hope you do stay again.

10/10 Excellent

Marielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on 29 Dec 2023
Thank you for taking time to write a review. We are happy to hear that you enjoyed your stay. See you again in the new year!

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hôtel
Stayed 1 night in Dec 2023
Response from Front Desk on 29 Dec 2023
Thank you for taking time to write a review. We are happy to hear that you enjoyed your stay. See you again in the new year!

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 29 Dec 2023
Thank you for taking time to write a review. We are happy to hear that you enjoyed your stay. See you again in the new year!

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Front Desk on 9 Feb 2024
Thank you for staying with us at the Hampton Inn. We appreciate your business and your feedback. We hope to see you again.

10/10 Excellent

Ashley

Stayed 1 night in Dec 2023
Response from Front Desk on 29 Dec 2023
Thank you for taking time to write a review. We're glad you enjoyed your stay. See you again in the new year!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 29 Dec 2023
Thank you for taking time to share your review. We hope to see you again in the new year.

6/10 Okay

Lawrence, Ames

Travelled with partner
Perfectly average in just about every way. Noisy children running in the halls and rooms that look like they're stuck in 1970. But nothing very objectionable.
Stayed 1 night in Dec 2023
Response from Front Desk on 29 Dec 2023
Thank you for staying with us. We are looking forwards to our renos in January 2024. We hope you stay again in the future to see all the changes.

2/10 Terrible

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check if there are hockey teams staying at the hotel when you are there! The arena is across the street. Sooooo loud- not a great experience at all.
Stayed 1 night in Nov 2023
Response from Front Desk on 29 Nov 2023
Thank you for your review. We do try to have the teams blocked on 1 floor to keep them near the pool and away from other guests. We hope the rest of your stay was enjoyable.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable for overnight or extended stay.
Stayed 1 night in Nov 2023
Response from Front Desk on 23 Nov 2023
Thank you for taking time to write a review. We hope to see you again soon!

6/10 Okay

Ying

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located.
Stayed 1 night in Nov 2023
Response from Front Desk on 23 Nov 2023
Thank you for taking to write a review. We are glad you enjoyed your stay and hope to see you again.

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, excellent service and just off the 401.
Stayed 1 night in Nov 2023
Response from Front Desk on 23 Nov 2023
Thank you for taking to write a review. We are glad you enjoyed your stay and hope to see you again.

8/10 Good

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Heather at front desk was warm and very helpful
Stayed 1 night in Nov 2023
Response from Front Desk on 23 Nov 2023
Thank you for taking to write a review. We are glad you enjoyed your stay and hope to see you again.

8/10 Good

carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool
Stayed 2 nights in Nov 2023
Response from Front Desk on 23 Nov 2023
Thank you for taking to write a review. We are glad you enjoyed your stay and hope to see you again.

10/10 Excellent

frederick, Newberry Park

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Professional and exactly what its advertised to be.
Stayed 1 night in Nov 2023
Response from Front Desk on 16 Nov 2023
Thank you so much for taking the time to write a review about our property. We're glad that you enjoyed your stay. We do hope that you will stay with us in the future. Again, than you for your feedback, we appreciate it!

2/10 Terrible

Leigh

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roach in bathroom called front desk, no answer
Stayed 1 night in Nov 2023
Response from Front Desk on 16 Nov 2023
Dear Leigh,We are sorry that you had a bad experience with insects in your room. I wanted to follow up regarding your review. We have had our pest control inspector in to ensure sure that there were no roaches as we have monthly pest control inspections. They did a thorough inspection and did not find any evidence of this issue. Thank you again for staying with us.

6/10 Okay

Gustavo

Hotel is okay. Location is convinient, close to highway, a walmart, dollar store and some other businesses. Some restaurants around the area. Breakfast was okay, eggs, sausage, waffles etc. The general condition of the hotel is good, one of the few things, I found it needed attention, was the walls/celing in the washroom, some repairs are needed. I'd stay again here if in the area and if the price is right.
Stayed 1 night in Nov 2023
Response from Front Desk on 12 Nov 2023
Thank you for taking the time to write a review of our property. We're glad to read that you enjoyed your stay. We will pass along your feedback to our management team. Again, thank you we appreciate your feedback and we hope to see you again!

8/10 Good

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk on 8 Nov 2023
Thank you for taking time to write a review. We are happy that you enjoyed your stay. We hope to see you again.

10/10 Excellent

Bernadine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Karen was great. Breakfast filling and had options Poil
Stayed 2 nights in Nov 2023
Response from Front Desk on 5 Nov 2023
Thank you for taking the time to write us a review on our property. We're glad that you enjoyed your stay. Karen is great! I will be sure to pass along your review to our Management team. We do hope that you will stay with us again in the future!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk on 6 Nov 2023
Thank you for your review. We're glad that you enjoyed your stay and we hope that you visit us again!

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from Front Desk on 24 Nov 2023
We appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Roger, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on 30 Oct 2023
Thank you for your review. We do hope that you will return in the future, if in the area!

10/10 Excellent

Jean-Eudes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything and nothing we did not like.
Stayed 1 night in Oct 2023
Response from Front Desk on 30 Oct 2023
Thank yo for taking the time to write a review for our property. We're glad you enjoyed your stay and we hope that you will stay with us again!