All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 547 out of 1000 reviews" "
10 - Excellent
547
Rating 8 - Good. 334 out of 1000 reviews" "
8 - Good
334
Rating 6 - Okay. 69 out of 1000 reviews" "
6 - Okay
69
Rating 4 - Poor. 32 out of 1000 reviews" "
4 - Poor
32
Rating 2 - Terrible. 18 out of 1000 reviews" "
2 - Terrible
18
9.2/10
Cleanliness
9.0/10
Staff & service
8.4/10
Amenities
8.8/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Excellent
Kaitlyn
Travelled with family, Travelled with family and small children
Good location and lots of parking staffs good and breakfast was as expected
Devon
Stayed 1 night in Mar 2024
Response from Front Desk on 13 Mar 2024
Thank you for taking time to write a review. We are glad to hear that you enjoyed your stay with us. Look forward to seeing you again!
4/10 Poor
Jenny
7 Mar 2024
Jenny
Stayed 1 night in Feb 2024
Response from Front Desk on 15 Mar 2024
We are sorry to hear that your stay was not up to your expectations. Please let us know if there is anything we can do to ensure your next stay with us is a 5.
The property is excellent inside and outside. The only thing that was disappointing was the pillows on the King sized bed. All 4 pillows were very small, completely flat and provided for an uncomfortable sleep for both of us.
Jack
Stayed 1 night in Mar 2024
Response from Front Desk on 5 Mar 2024
Thank you for taking time to write a review and letting us know about your experience. We will make sure that housekeeping replaces the pillows on that room.We hope to see you again.
8/10 Good
Dave
21 Feb 2024
Dave
Stayed 1 night in Feb 2024
Response from Front Desk on 26 Mar 2024
Thank you for staying with us. We appreciate your feedback! We hope to see you again
6/10 Okay
Tak
18 Feb 2024
Tak
Stayed 1 night in Feb 2024
Response from Front Desk on 26 Mar 2024
Thank you for staying with us. We appreciate your feedback! We hope to see you again.
Thank you so much for taking the time to write us a review! We're pleased to hear that you enjoyed your with us. I will pass along the feedback to the rest of the team! We do hope that you will return again and we appreciate the feedback.
Thank you for taking the time write a review of our property. We're thrilled to hear that you enjoyed your stay with us! We look forward to seeing you again!
The evening front desk clerk was absolutely wonderful!
Naomi
Stayed 1 night in Jan 2024
Response from Shelly - Front Desk on 30 Jan 2024
Thanks so much for taking the time to review our property and write a review. We're glad that you enjoyed your stay. We appreciate your feedback and hope you will stay with us again!
Thank you for taking the time to write a review. We're glad that you enjoyed your stay with us. I will pass along your feedback to our friendly and helpful staff! We hope you'll stay with us again!
Located in a convenient spot close to most amenities. Staff at front desk weren't very friendly. Pool area never had cleaned towels. We had to tell front desk staff 3 times during our stay that there were no towels. Front desk staff were annoyed when we asked. We were told there would be a treat for our dog when we arrived and they had none available the day we arrived. We requested an additional cot for our stay. The cot arrived full of dust and with a dirty pillow case. Breakfast was great, the breakfast staff were very friendly and helpful.
Christopher
Stayed 1 night in Jan 2024
Response from Front Desk on 10 Jan 2024
Thank you for staying with us at the Hampton Inn. We appreciate your business and taking time to write a review. Management has spoken to all the departments that stock the towels and also for front desk to keep an eye after hours and during busy hours when we have groups staying at the hotel to make sure towels are available. We do apologize for the inconvenience. We have gone out and bought more treats for our furry guests. We enjoy seeing guests pets happy with a little treat at check in or when they drop by to say HELLO throughout guests stay so we are sorry that we ran out.We hope to see you again.
Thank you for staying with us at the Hampton Inn. We appreciate your business and taking time to write a review. We hope to see you again!
10/10 Excellent
Scott
7 Jan 2024
Liked: Cleanliness
Broken smoke alarm i had to take down and apart myself...
Scott
Stayed 1 night in Jan 2024
Response from Front Desk on 10 Jan 2024
Hi Scott,Thank you for staying with us at the Hampton Inn. We appreciate your business and taking time to write a review. Can you please let us know which room you were staying in, so we double check to make sure the batteries have been replaced or it has been replaced. Thank youWe hope to see you again!
Thank you for staying with us at the Hampton Inn. We appreciate your business and taking time to write a review. We hope to see you again!
6/10 Okay
Chelsea
Travelled with family and small children
4 Jan 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room was clean. The pool was nice. The breakfast was great. The only thing that was a bit disapponting was that there were strofoam panels on the ceiling and wall in the bathroom that were duct taped on. Not what i expected to see in a nice hotel.
Chelsea
Stayed 2 nights in Dec 2023
Response from Front Desk on 10 Jan 2024
Thank you for staying with us at the Hampton Inn. We appreciate your business and taking time to write a review. We are happy that you enjoyed your stay! We will have maintenance look into the bathroom ceiling, I do apologize for this inconvenience. We hope to see you again.
6/10 Okay
Adam
Travelled with family
3 Jan 2024
Liked: Cleanliness, staff & service
Decent place. Wouldn’t want f to pay more than $100 a night.
Adam
Stayed 1 night in Dec 2023
Response from Front Desk on 10 Jan 2024
Thank you for staying with us at the Hampton Inn. We appreciate your business and taking time to write a review.
Very confortable, friendly staff, incredible cookies at the coffees bar,all in all will be back.
Maurice
Stayed 1 night in Jan 2024
Response from Shelly - Front Desk on 4 Jan 2024
Thank you for taking the time to write a review. We're very happy to hear that you enjoyed your stay with us and that you will return. I will pass along the great feedback to the rest of the staff. We appreciate your feedback and look forward to seeing you again!
Thank you for staying with us at the Hampton Inn. We appreciate your feedback. We hope to see you again.
2/10 Terrible
Andre
Travelled with pets, Travelled with partner
27 Dec 2023
Liked: Cleanliness
Disliked: Staff & service
We did not get the king size bed we requested. We discovered that it went to Hilton Diamond members who booked after us. That’s fine but the front desk was not honest about it saying that there was no reason or explanation. Also, this property is next to the busiest highway in Canada, yet Hilton didn’t bother to soundproof adequately. We listened to the roar of 18-wheelers and speeding cars all night long. We had pets and were given a reading of the riot act regarding our responsibilities and potential liabilities upon check in. I can only imagine what other irresponsible dog owners did before us, but we are not them.
Andre
Stayed 1 night in Dec 2023
Response from Heather- Hotel Manager on 29 Dec 2023
We do apologize that you did not receive the bed that you requested. Management will discuss this with the staff so that the front desk can deal with over bookings more efficiently and professionally. We are looking forward to our renovations in January 2024 and we will mention the sound proofing when they renovate the exterior of the hotel. In regard to having a pet we enjoy having pets here and we apologize for the way you were treated. We have a form that we give every guest, a door tag and a treat if allowed at check in. We explain the 50 charge that will be applied to your bill for the cleaning fee, but you should not feel like you were given the riot act. This will be addressed with the front desk as well Thank you again for staying with us and taking time to write a review.
4/10 Poor
Rebecca
Travelled with family
27 Dec 2023
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property is really showing its age, and white star are pleasant, there aren't many and people are doing double duty, resulting in not very clean rooms, common areas, and a general level of wear and tear.
Rebecca
Stayed 1 night in Dec 2023
Response from Front Desk on 29 Dec 2023
We are sorry that you did not enjoy your stay. Over the holidays we have limited staff to allow everyone to enjoy to Christmas season. We are sorry that it was not up to the cleanliness that we do strive have here at the Hampton Inn. We are looking forward to renovations in January 2024. We hope you do stay again.
Thank you for taking time to share your review. We hope to see you again in the new year.
6/10 Okay
Lawrence, Ames
Travelled with partner
4 Dec 2023
Perfectly average in just about every way. Noisy children running in the halls and rooms that look like they're stuck in 1970. But nothing very objectionable.
Lawrence
Stayed 1 night in Dec 2023
Response from Front Desk on 29 Dec 2023
Thank you for staying with us. We are looking forwards to our renos in January 2024. We hope you stay again in the future to see all the changes.
Check if there are hockey teams staying at the hotel when you are there! The arena is across the street. Sooooo loud- not a great experience at all.
Joanna
Stayed 1 night in Nov 2023
Response from Front Desk on 29 Nov 2023
Thank you for your review. We do try to have the teams blocked on 1 floor to keep them near the pool and away from other guests. We hope the rest of your stay was enjoyable.
Professional and exactly what its advertised to be.
frederick
Stayed 1 night in Nov 2023
Response from Front Desk on 16 Nov 2023
Thank you so much for taking the time to write a review about our property. We're glad that you enjoyed your stay. We do hope that you will stay with us in the future. Again, than you for your feedback, we appreciate it!
Dear Leigh,We are sorry that you had a bad experience with insects in your room. I wanted to follow up regarding your review. We have had our pest control inspector in to ensure sure that there were no roaches as we have monthly pest control inspections. They did a thorough inspection and did not find any evidence of this issue. Thank you again for staying with us.
6/10 Okay
Gustavo
10 Nov 2023
Hotel is okay. Location is convinient, close to highway, a walmart, dollar store and some other businesses. Some restaurants around the area.
Breakfast was okay, eggs, sausage, waffles etc.
The general condition of the hotel is good, one of the few things, I found it needed attention, was the walls/celing in the washroom, some repairs are needed.
I'd stay again here if in the area and if the price is right.
Gustavo
Stayed 1 night in Nov 2023
Response from Front Desk on 12 Nov 2023
Thank you for taking the time to write a review of our property. We're glad to read that you enjoyed your stay. We will pass along your feedback to our management team. Again, thank you we appreciate your feedback and we hope to see you again!
Friendly staff. Karen was great.
Breakfast filling and had options
Poil
Bernadine
Stayed 2 nights in Nov 2023
Response from Front Desk on 5 Nov 2023
Thank you for taking the time to write us a review on our property. We're glad that you enjoyed your stay. Karen is great! I will be sure to pass along your review to our Management team. We do hope that you will stay with us again in the future!