Outdoor pool

Reviews of Eden Gardens Wellness Resort & Spa

3.5 out of 5
Eden Gardens Wellness Resort & Spa
39 Lady Musgrave Road, New Kingston, Kingston, Saint Andrew

Reviews

7.6

Good

Rating 10 - Excellent. 153 out of 481 reviews" "
Rating 8 - Good. 169 out of 481 reviews" "
Rating 6 - Okay. 81 out of 481 reviews" "
Rating 4 - Poor. 34 out of 481 reviews" "
Rating 2 - Terrible. 44 out of 481 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Stayed 2 nights in Jan 2021

2/10 Terrible

Suzan

Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Eden on 24 Mar 2020
Good Day, Thanks for choosing Eden Gardens Wellness Resort & Spa. Best Regards, N. Murray- Reservations

4/10 Poor

David

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from Eden on 16 Mar 2020
Good Day, Thanks for choosing Eden Gardens Wellness Resort & Spa. Best Regards, N. Murray- Reservation

8/10 Good

curt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Eden on 16 Mar 2020
Good Day, Thanks for choosing Eden Gardens Wellness Resort & Spa. Best Regards, N. Murray- Reservation

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Eden on 16 Mar 2020
Good Day, Thanks for choosing Eden Gardens Wellness Resort & Spa. Best Regards, N. Murray- Reservation

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that there are restaurants on the property. It was very nice staying here. I felt safe with the security and the staff was very nice.
Stayed 1 night in Mar 2020
Response from Eden on 13 Mar 2020
Good day, Thanks for choosing Eden Gardens Wellness Resort & Spa, it was a pleasure having you as our guest. Best Regards, N. Murray- Reservations

10/10 Excellent

Jules, Canada

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, ambiance food and staff amenities and price
Stayed 1 night in Mar 2020
Response from Eden on 13 Mar 2020
Good day, Thanks for choosing Eden Gardens Wellness Resort & Spa, it was a pleasure having and have served you as our guest. Best Regards, N. Murray- Reservations

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very accommodating.
Stayed 1 night in Mar 2020
Response from Eden on 11 Mar 2020
Good Day, Thanks for choosing Eden Gardens Wellness Resort & Spa, It was a pleasure to have served you. Best Regards, N. Murray- Reservation

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t show my name
Friendly staff, they all go above and beyond to make you feel, welcome from the moment you enter, its my second time staying there and I will definitely go back
Stayed 6 nights in Mar 2020
Response from Eden on 10 Mar 2020
Good day, Thank you for choosing Eden Gardens Wellness Resort and Spa, it was a pleasure having you as our guest Regards, N. Murray

10/10 Excellent

@chierotti, Colorado

Business traveller
Eden Gardens is a great place to stay in Kingston. I especially appreciate the 24 hour gym.
Stayed 1 night in Feb 2020
Response from Eden on 9 Mar 2020
Good day, Thank you for choosing Eden Gardens Wellness Resort and Spa, It was a pleasure having you as our guest. Regards N Murray

10/10 Excellent

Ruth, St. Andrews JAMAICA

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Eden resort is a very relaxing place. I spent 6 nights there and I had the best nights sleep! The beds are soooo comfortable. The staff works very hard and made my stay as comfortable as possible. I took advantage of the spa located in the hotel. I enjoyed massage, facial and manicure. Competitive pricing with other Kingston locations with very experienced practitioners. I had a lot of meetings in Kingston and the location is perfect for getting around the town day and night. I will definitely stay at Eden again!
Stayed 2 nights in Mar 2020
Response from Eden on 7 Mar 2020
Good Day, Thanks for choosing Eden Gardens Wellness Resort & Spa, It was our pleasure to have served you and we're looking forward to seeing you again. Best Regards, N. Murray- Reservations

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Mar 2020
Response from Eden on 7 Mar 2020
Good Day, Thanks for choosing Eden Gardens Wellness Resort & Spa.

10/10 Excellent

Sonia, NJ

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the spacious room and property. Friendly and helpful staff. The gym had outdated equipment. Poor quality towels
Stayed 1 night in Feb 2020
Response from Eden on 3 Mar 2020
Good Morning, Thank you for choosing Eden Gardens Wellness Resort and Spa.Thank you for your feedback. We will be addressing your concerns. Best Regards, N. Murray- Reservations

10/10 Excellent

VB, Grand Cayman

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great: Ms Claudia & her staff at the Tulips restaurant were attentive. Front desk staff were great as well. Very friendly. The first night was noisy but thereafter it was a pleasant enough stay. It was real close to the US embassy and other places to get things done.
Stayed 3 nights in Feb 2020
Response from Eden on 2 Mar 2020
Good Day, Thanks for choosing Eden Gardens Wellness Resort & Spa, It was a pleasure having you as our guest and we're looking forward to seeing you again. Best Regards, N. Murray- Reservation

10/10 Excellent

Mohamed, Cayman Islands

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views are amazing. I must say staff are very friendly and kind.
Stayed 1 night in Feb 2020
Response from Eden on 26 Feb 2020
Good Day, Thanks for choosing Eden Gardens Wellness Resort & Spa, it was a pleasure to have served you as our guest. Best Regards, N. Murray- Reservations

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020
Response from Eden on 23 Feb 2020
Good day, Thank you for choosing Eden Gardens Wellness Resort and Spa.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at Tulip restaurant gave excellent service. A very peaceful and inviting setting. The food was sumptuous although the amount was measured.
Stayed 1 night in Feb 2020
Response from Eden on 22 Feb 2020
Good Day, Thanks for choosing Eden Gardens Wellness Resort & Spa, it was a pleasure to have had you as our guest. Best Regards, N. Murray- Reservations

4/10 Poor

Verified traveller

The room was too small, the water kept overflowing in the bathroom sink
Stayed 2 nights in Jan 2020
Response from Eden on 21 Feb 2020
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property staff displayed good customer service and the complementary breakfast was good.
Stayed 1 night in Feb 2020
Response from Eden on 17 Feb 2020
Good Day, Thanks for choosing Eden Gardens Wellness Resort & Spa, it was a pleasure to have had you as our guest. Best Regards, N. Murray- Reservations

10/10 Excellent

CharleyYoungSr, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
security. close business store.excellent view of great housing
Stayed 3 nights in Feb 2020
Response from Eden on 14 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2020
Response from Eden on 11 Feb 2020
Good Day, Thanks for choosing Eden Gardens Wellness Resort & Spa.

8/10 Good

Max, Bridgetown

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great I enjoyed my stay. Friendly and professional staff. Food was excellent.
Stayed 1 night in Feb 2020
Response from Eden on 6 Feb 2020
Thanks for staying with us. We appreciate your feedback! Regards, N. Murray

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Eden on 4 Feb 2020
Good afternoon, Thank you for choosing Eden Gardens Wellness Resort and Spa. Kind Regards N. Murray - Reservations

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The light outside the room we stayed kept on blinking and there was no microwave available in the room. All else was okay. The dining staff was wonderful.
Stayed 4 nights in Jan 2020
Response from Eden on 3 Feb 2020
Good Day, Thanks for choosing Eden Gardens Wellness Resort & Spa, we appreciate your feedback and will be addressing these matters. Best Regards, N. Murray- Reservations

10/10 Excellent

rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Eden on 3 Feb 2020
Good Day, Thanks for choosing Eden Gardens Wellness Resort & Spa. Best Regards, N. Murray- Reservations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020
Response from Eden on 31 Jan 2020
Good day, Thanks for choosing Eden Gardens Wellness Resort & Spa. Regards, N. Murray

10/10 Excellent

Adrian, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to city life. The garden was well maintained and gives the ultimate relaxation vibe. Staff was professional as well as the facility being secure with 24hr security.
Stayed 11 nights in Jan 2020
Response from Eden on 27 Jan 2020
Thanks for choosing Eden Gardens Wellness Resort & Spa, we appreciate your feedback it was a pleasure to have served you and we're looking forward for your returned. Best Regards N. Murray

8/10 Good

Verified traveller

Stayed 6 nights in Jan 2020
Response from Eden on 25 Jan 2020
Good Day, Thanks for choosing Eden Gardens Wellness Resort & Spa. Best Regards, N. Murray- Reservations

8/10 Good

Avidesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very spacious and comfortable. All the staff was very friendly and the service was fantastic.
Stayed 4 nights in Jan 2020
Response from Eden on 25 Jan 2020
Good Day, On behalf of Eden Gardens Team, we say "Thank You" for staying with us we do appreciate your feedback. It was our pleasure to have serve you and we do look forward to seeing you again. Regards, N. Murray- Reservations

10/10 Excellent

Timmy, New Jersey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful, laid back, and comfortable. Staff is professional and always willing to help u.
Stayed 1 night in Jan 2020
Response from Eden on 19 Jan 2020
Thank you for staying with us, it was a pleasure to have serverd you, we appreciate your feedback!

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Eden on 14 Jan 2020
Thank you for choosing Eden Gardens Wellness Resort and Spa, it was a pleasure having you as our guest.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My review
Lovely hotel with great food and service
Stayed 2 nights in Dec 2019
Response from Eden on 4 Jan 2020
Thanks for choosing Eden Gardens Wellness Resort & Spa. thanks for staying with us, we appreciate your feedback!

10/10 Excellent

Drea, Florida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice but at night it is extremely noisy.
Stayed 4 nights in Dec 2019
Response from Eden on 30 Dec 2019
Good Day Thanks for staying with us we appreciate your feedback ,We'll be addressing your concerns.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EDEN Garden-An excellent place to Relax
Eden Garden was superb. Its quiet in an upscale area a1-2 km from the city centre, Rooms are large and comfortable, there are many relaxation options at affordable prices. Thd food and bar are also good.
Stayed 1 night in Dec 2019
Response from Eden on 29 Dec 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Junior, Connection

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t get any room... they cancelled my reservation... I need my full refund
Stayed 1 night in Dec 2019
Response from Eden on 29 Dec 2019
Good Day, We apologize for your inconvenience we'll be doing some investigations in this matter.

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
I was real close to a worker traffic area, people passing and singing with a rolling dishes car. No food at the hotel one night
Stayed 5 nights in Dec 2019
Response from Eden on 28 Dec 2019
Thanks for staying with us. We appreciate your feedback, We'll be addressing your concerns!

6/10 Okay

DCG, USA

Travelled with partner
Liked: Cleanliness, staff & service
It was clean but the decor is quite tacky... when we came to our room we didn’t have any towels or toilet paper, no one at reception would answer and I had to ask a random staff member that was passing by to bring those items.
Stayed 1 night in Dec 2019
Response from Eden on 25 Dec 2019
Thank you for your feedback. We will be addressing these issues.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
I didn't like the bathtub. It was a bit dirty but overall, the room was spacious...clean..cool.
Stayed 1 night in Dec 2019
Response from Eden on 23 Dec 2019
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member I interacted with was very courteous and helpful. I needed an extra bed in my room and it was immediately provided. Breakfast was quite tasty and adequate. The grounds were beautiful and did have the ambiance of the Garden of Eden. The room I was initially assigned to was directly above the outdoor bar and dining area which was a bit noisy during the evening hours of service. Since I needed some serenity during those hours I approached guest services and was granted another room (even more spacious) in a section of the property which was away from the action. After such gracious attention, I have decided that I would return to this property if need be.
Stayed 1 night in Dec 2019
Response from Eden on 20 Dec 2019
Good Day, On behalf of Eden Gardens Team, we say "Thank You" for staying with us we do appreciate your feedback. It was our pleasure to have serve you and we do look forward to seeing you soon. Happy Holidays to you and your family Regards, N. Murray- Reservations

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from M on 20 Dec 2019
Good Day, On behalf of Eden Gardens Team, we say "Thank You" for staying with us. It was our pleasure to have serve you and we do look forward to seeing you soon. Happy Holidays Regards, N. Murray - Reservations

8/10 Good

Sonia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was amazing, the satff was excellent especially Miss Brown a waitress her service was excelent she went above and beyond of her work expectation they need more of her and that smile.😊 i would defintely recommend Eden Gardens Wellness to everyone. When you go there to stay people must try there ackee n salt fish and etc...
Stayed 4 nights in Dec 2019
Response from M on 20 Dec 2019
Good Night, On behalf of Eden Gardens Team, we say "Thank You" for staying with us we do appreciate your feedback. It was our pleasure to have serve you and we do look forward to seeing you soon. Happy Holidays to your family Regards, N. Murray - Reservations

8/10 Good

Kaitlyn

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel workers were very pleasant abd easy to talk to. However, there was a delay
Stayed 1 night in Dec 2019
Response from Eden on 8 Dec 2019
Good Day, On behalf of Eden Gardens Team, we say "Thank You" for staying with us we do appreciate your feedback and we value ypur business. It was our pleasure to have serve you and we do look forward to seeing you soon. Happy Holidays Regards, N. Murray

8/10 Good

Patrick, Valley Stream New York

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My only concern is with the toiletry the cleaning staff did not pay attention to details also replenishing bath soap as needed.
Stayed 3 nights in Dec 2019
Response from Roxanne- Front Desk Supervisor on 5 Dec 2019
Good Day Patrick, On behalf of Eden Gardens Team we say "Thank you" for staying with us, it was our pleasure to have served you at our Resort. We appreciate your feedback and value your business. Let me apologize for the oversight of the Housekeeper for not replenishing your toiletries. That is not our standard and once again we apologize for the inconvenienced caused. Thank you Regards,

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place nice people would come back. Area is close to many sights and felt safe. Property is pretty and quiet.
Stayed 1 night in Dec 2019
Response from Roxanne- Front Desk Supervisor on 5 Dec 2019
Good day Christine, On behalf of Eden Gardens Team we say "Thank you" for staying with us and we appreciate your feedback. I am happy that you had a wonderful stay and we do look forward to seeing you sometime soon. Thank you Regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Nov 2019
Response from Roxanne - Front Desk Supervisor on 2 Dec 2019
Good day, On behalf of Eden Gardens Wellness Resort & Spa we say "Thank You" for staying with us, we value your feedback and value your business. We do look forward to seeing you in the future. Thank you. Regards,

2/10 Terrible

AME, Colorado

Disliked: Staff & service, property conditions & facilities
I am very disappointed with my recent stay at Eden. Back in September, I selected to stay at Eden for the first time and had a wonderful experience. This time around it felt like an entirely different hotel. I will not be staying here again.
Stayed 4 nights in Nov 2019
Response from Roxanne - Front Desk Supervisor on 2 Dec 2019
Good Day AME, On behalf of Eden Gardens Team we say "Thank You" for your feedback and your business. Unfortunately, we are deeply saddened to hear that your second experience with us was not what you expected. I do apologize for that dis-satisfactory service. We train our staff to go above and beyond for guest satisfaction as that is key to any business. Kindly let us know in what area/s that made your 2nd experience with us a dis satisfactory one,we will be morethan happy to address the issues/concerns that there might be and guarantee that once you reconsider coming home it will be a memorable one. Once again we do apologize and do hope that we will see you in the future. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Regards on 26 Nov 2019
On behalf of Eden Gardens Team we say "Thank You" for your stay with us and we do appreciate your feedback and your business. We do hope to see you in the near future. Thank you. Regards, Roxanne - Front Desk Supervisor

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2019
Response from Eden Gardens on 8 Dec 2019
Good Night, Thank you for choosing Eden Gardens Wellness Resort and Spa. It was a pleasure having you as our guest and we're looking forward for you return. Regards, Reservation Department

10/10 Excellent

Carla, Brooklyn NY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been my third time staying at this hotel. In 2017 I also got Married at this hotel. The staff is very friendly and understanding. I felt safe at this hotel, it’s very quiet and cool , not to mentioned the rooms, they are amazing and comfortable. I had recommend a few persons and they loved it as well. My favorite hotel in St Andrews. My family loved it as well. Thanks Eden Garden for making us comfortable and safe.
Stayed 4 nights in Nov 2019
Response from Roxanne- Front Desk Supervisor on 26 Nov 2019
Good Day Carla, On behalf of Eden Gardens Team we say 'Thank You' for your business and your feedback and we do look forward to seeing you soon. We are happy that you had a great time and we do aim to make our guests feel at home. Thank you. Regards,