Ratings based on 92 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Nov-2014
Pros: They used real plates and cutlery for breakfast.
The staff were helpful and friendly. The room was as advertised and comfortable. The bed was perfect.
3 out of 5
Recommended
for Everyone
by A verified traveller

Excellent breakfast and location is desirable

Posted 14-Nov-2014
The rollaway bed was in poor condition and the window sills were dirty but the beds were comfortable, the breakfast was good and the pool, fun, except the hot tub out of order. They credited us for the rollaway bed so it was all good
3 out of 5
by A verified traveller

Security should be an automatic

Posted 01-Nov-2014
Located convienantly to I-95 was why we stayed here, and our good experiences with other Country Inns and Suites. Located near a coastal area, this hotel was musty and in need of a breath of fresh air. There was no security on site . One lone young lady staffed the facility at night. An incident did occur in the parking lot with non guests, apparently parked for the night, partying and hacking into the Internet. We had to complain and assist the staff as she was not sufficiently trained in proper security measures. This hotel could take steps to correct these issues and then return to a higher rating.
4 out of 5
Recommended
for Personal Event
by jonfrom statesville

A nice stay

Posted 13-Aug-2014 on Hotels.com
A very positive experience. Staff was friendly and helpful. Location was convenient to I-95. Breakfast was outstanding.
Comment from Hotel Management
25-Oct-2014 by Jeanine Morris, Hotel Management
Thank you for have taken the time to compose a review on Hotels.com. We appreciate your thoughts and your feedback. Opportunities such as these are cherished as we receive your feedback.There is nothing more satisfying than to hear of your great experience here with us. We are truly humbled and gratified by your encouraging message . This is our vision of what each of us would hope to find when traveling. It's exciting to have confirmation that we're making this vision a reality. We would love to have you stay with us again, Thank you sincerely, Jeanine Morris
5 out of 5
Recommended
by Paul Sfrom Florida

Pleasant surprise, great location, good breakfast

Posted 25-Jul-2014 on Hotels.com
We made an overnight stay at this hotel and found the rooms clean and fairly spacious. The beds were comfortable and for once the AC was not too cold or humid as can be in many other hotel rooms. The highlight was the free breakfast which was fresh and had good variety. The staff was very pleasant and even called soon after entering the room to make sure the room was okay, nobody has eve done that. The location was great with many dining options in the area.
4 out of 5
Recommended
for Families
by A verified traveller

Posted 30-Jun-2014 on Hotels.com
Good accommodations for the price. Clean room and comfortable beds.
Comment from Hotel Management
06-Sep-2014 by Jeanine Morris, Hotel Management
There is nothing more satisfying than to hear of your great experience here with us. We are truly humbled and gratified by your encouraging message to the staff. This is our vision of what each of us would hope to find when traveling. It's exciting to have confirmation that we're making this vision a reality. We would love to have you stay with us again. Thank you sincerely, Jeanine Morris
1 out of 5
Recommended
by Bill Bfrom Tallahassee, FL

Horrible Customer Service & Management

Posted 29-Jun-2014 on Hotels.com
Used Hotels.com phone app to book Country Inn & Suites (CI&S) in Brunswick, GA. Rooms must have been full & it booked us in Kingsland, GA 1 hour away. Called Hotels.com to assist; they called Kingsland CI&S & hotel staff would not change as we booked after deadline. Noticed they had us in smoking room when we requested Non-Smoking (NS) due to wife’s asthma. Hotels.com staff called CI&S & again was told "No Changes" even though had NS rooms available. Called CI&S Corporate, spoke to supervisor who supported our request & said should be a non issue. Had us call Hotels.com to reconfirm reservation with a NS room. Received phone email confirming. Saturday @ 3 AM arrived @ Kingsland CI&S & staff tried to give us Smoking room saying that's all they had. I explained all & showed our email. Staff said nothing could be done. Asked staff to call manager & she wouldn't. Told staff that's unacceptable & corporate had approved change. Staff said earlier shift told their shift NOT to make any changes. Staff finally found a NS King room (1 bed for 4 adults). Next morning I contacted CI&S corporate. At check out, asked manager if she knew our situation. She rudely snapped "YES & our staff shouldn't have changed it." Told her we spoke to corporate - she said "You did not." Asked her if she trained staff to be arrogant & anti-customer service? She rolled her eyes & turned away. CI&S should fire all involved for the way they treat customers. Have booked CI&S often but never again.
Comment from Hotel Management
13-Sep-2014 by Ashley, Hotel Management
We sincerely apologize for the problems you encountered regarding room assignment and the poor service you received from our staff. We can assure you that this is not the type of service that we at Country Inn & Suites pride ourselves upon. The proper measures have been taken to ensure our staff handles similar situations correctly so that situations like this do not reoccur in the future. We again apologize but also thank you for taking the time to share your experience, as it enables us to determine areas in need of improvement and helps us make changes necessary to improve our quality of service.
4 out of 5
Recommended
for Couples
by ocfrom jax

Posted 25-Jun-2014 on Hotels.com
The room was very clean. The location was good. The room and hallway had a weird smell to it but nothing that you couldn't deal with it. The pool and hot tub was clean. The bath tub floor was sticky like it was just painted but the bathroom was clean. I would stay there again.
Comment from Hotel Management
06-Sep-2014 by Jeanine Morris, Hotel Management
Thank you so much for your great review of our hotel. We love to know that our guests are enjoying their stay. We will continue to strive to exceed expectations, and make this a great hotel which guests truly love! Thanks for the encouragement along the way! Happy Traveling to you, Jeanine Morris
4 out of 5
Recommended
by A verified traveller

Rooms

Posted 23-Jun-2014 on Hotels.com
When looking at the website, they make you feel like your getting the best bang for your buck but it really just average.
Comment from Hotel Management
06-Sep-2014 by Jeanine Morris, Hotel Management
Thank you for have taken the time to compose a review on Hotels.com. We appreciate your thoughts and your feedback. Opportunities such as these are cherished as we receive your feedback and are always committed to improvement. We would impress you for your next visits if you ever chose to give the hotel another chance. My Regards Jeanine Morris
Comment from Hotel Management
06-Sep-2014 by Jeanine Morris, Hotel Management
Thank you for taking the time to express your observations about our Country Inn & Suites and sharing your feedback with the Hotels.com readership. I was very disappointed to read that we missed great opportunity with one of our loyal guests . I am so sorry to hear your experience was less than stellar. Our team inability to recognize to be sure that you have a great night stay . This was certainly not and never is reflection of our Country Inn & Suites brand team and level of service for which we are known, and I assure you this incident will immediately be corrected. All our training will be addressed with our team, thanks to you we will make the necessary corrections to move forward. competition. I hope we may welcome you again in the near future. Have pleasant
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Miami Beach

Good price/ value

Posted 23-Jun-2014
Pros: Good price/ value
Good price/ value for 1 night stay. Good price/ value for 1 night stay. Good price/ value for 1 night stay. Good price/ value for 1 night stay
Comment from Hotel Management
03-Jul-2014 by Jeanine Morris, Hotel Management
Thank you kindly for your helpful review. It's our pleasure to hear that we've succeeded in making your one night stay in Kingsland GA a good one . We're so pleased to hear you enjoyed your stay with us, and we hope you return soon! Be well, Jeanine Morris.