What a great hotel! Small, safe and comfortable. Rooms are not the largest but well equipped and clean. Everything was great. The staff are exceptional, we had a problem with our car and they went out of their way to help, well done Lauren and Jason (and our waiter who also helped out). Restaurant staff are friendly and professional and breakfast on the terrace everymorning was fab! Best eggs Benedict, just perfect. We were greeted warmly but every member of staff we came into contact with. It is a small hotel and if you are travelling alone, know that you would feel very comfortable and secure.Well done Hotel on the Park, we will be back!!
Everything about my stay in this hotel was fine until check out, when I discovered that I was wrongly charged R350 for a car service from the airport to the hotel. I booked this trip and paid for it through Expedia. Before my trip, I called to confirm and I asked if the hotel has an airport pickup service. A staff said the hotel did not have that service but gave me a number of a car service to make my own arrangement. I NEVER called that car service because a friend who was also attending the conference got a rental car, picked me up from the airport straight to Durban ICC, where I registered for the conference and stayed until after 9 pm for the first program. I called the hotel from the ICC that I was arriving late, and also got direction to the hotel. My friend dropped me off at the hotel that night. When I explained this, one hotel staff member's immediate response was - "What is your friend's name?" "Where is she?" I felt hurt that she questioned my credibility, by asking for the name of my friend. I asked for evidence of car service - the name of the car company that supposedly picked me up from the airport, the time of the pick up, and any form of transaction with the car company, but the hotel staff could not provide any of these. Of course, I refused to pay for a service that I did not receive. The hotel staff did not acknowledge their mistake and did not offer an apology. I travel quite a bit and I have never had such an experience.
CBA from Resident of New York
Quarters on Avondale offers quiet luxury in an Edwardian setting. The original Edwardian era home has been beautifully …More
The young receptionist helped me order a airport shuttle that picked me up just outside of the hotel for 80 Rand instead of the 250 to 300 rand via taxi. She was very persistent and courteous. I also was delighted after a very good breakfast to find out that it was included in my rate. I strongly recommend the Quarters Hotel. The place is first rate, charming and is at the start of a very buzzy street.
It was a difficult time as I had travelled from the U.K. to attend a family funeral. I wanted a place that would look after us during this difficult time. I am happy to say that on all levels : the grand beauty of the colonial hotel, pool, ambience, dining on the outside terrace over looking Durban, 5 star food and amazing service from the staff. Jean - Francois and his team were exceptional in meeting our needs and requests. I am very grateful for their understanding, professionalism and superb service. Our family would like to say a Big thank you to all the staff and hope to return under better circumstances in the future.
Stayed on 2 separate occasions and had great experiences both times! All of our requests were responded to perfectly, and with a smile. I was traveling with friends and we had 2 rooms (4 rooms total). Each room was different, comfortable and quite luxurious! There are plenty of private sitting areas, indoors and outdoors, and great views of the city, Indian Ocean and beautiful lush foliage. Totally relaxing!
Roseland House is well placed for the beach and harbour (about 20 mins drive), local restaurants and a Woolworths (about four mins' drive down the road), malls, the the university. It is a short drive from main freeways inland and up the coast. The owners are cheerful and helpful, the rooms are pleasant and clean, with period furnishings. Laundry is quick and reasonably priced. Everything works. The property feels safe. There are two nice pools and many of the rooms have sitting out areas. My only small suggested improvement would be fridges in the rooms.
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