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Reviews of Hotel Kilkenny

4 out of 5
Hotel Kilkenny
College Road, Kilkenny, Kilkenny

Reviews

8.6

Excellent

Rating 10 - Excellent. 499 out of 1000 reviews" "
Rating 8 - Good. 330 out of 1000 reviews" "
Rating 6 - Okay. 124 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Meenakshi Sundaram

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms and good restaurant
Stayed 1 night in Mar 2024
Response from Front Office Manager on 18 Mar 2024
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully, we have the pleasure to welcome you back in the future.

10/10 Excellent

Elizabeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it was so easy to get to , ideal location . The swimming pool , sauna and hot tub were fab . The staff were so helpful and nice
Stayed 1 night in Feb 2024
Response from Front Office Manager on 25 Feb 2024
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully, we have the pleasure to welcome you back in the future.

10/10 Excellent

Grainne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was relaxing and very accessible to the city. The staff were very helpful, we enjoyed our stay.
Stayed 1 night in Feb 2024
Response from Front Office Manager on 25 Feb 2024
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully, we have the pleasure to welcome you back in the future.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 24 Dec 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully, we have the pleasure to welcome you back in the future.

8/10 Good

Brad

Response from Front Office Manager on 25 Feb 2024
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully, we have the pleasure to welcome you back in the future.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager on 24 Dec 2023
Thank you for taking the time to review your stay at Hotel Kilkenny. We are disappointed that we didn’t meet your expectations. Please be assured that your feedback is taken on board and will be addressed within our teams. We hope to welcome you back in the future.

6/10 Okay

Antonio

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from Front Office Manager on 8 Dec 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully, we have the pleasure to welcome you back in the future.

2/10 Terrible

D

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Office Manager on 8 Dec 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully, we have the pleasure to welcome you back in the future.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Had a lovely stay, bar was nice, breakfast set us up for a jice day in kilkenny each day. Would visit again.
Stayed 3 nights in Nov 2023
Response from Front Office Manager on 4 Dec 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully, we have the pleasure to welcome you back in the future.

10/10 Excellent

Josephine

Stayed 1 night in Oct 2023
Response from Front Office Manager on 18 Nov 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully, we have the pleasure to welcome you back in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Office Manager on 18 Nov 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully, we have the pleasure to welcome you back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Office Manager on 18 Nov 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully, we have the pleasure to welcome you back in the future.

8/10 Good

Marjorie L

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Oct 2023
Response from Front Office Manager on 18 Nov 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully, we have the pleasure to welcome you back in the future.

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Office Manager on 18 Nov 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully, we have the pleasure to welcome you back in the future.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with friendly and courteous staff. Great food in the bar/restaurant. Easy walk to Kilkenny town center.
Stayed 2 nights in Sep 2023
Response from Front Office Manager on 18 Nov 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully, we have the pleasure to welcome you back in the future.

10/10 Excellent

Lora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Recommend.
Stayed 1 night in Oct 2023
Response from Front Office Manager on 18 Nov 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully, we have the pleasure to welcome you back in the future.

6/10 Okay

Christopher

Travelled with partner
Liked: Amenities
Rooms need an update and the property needs to provide more basics in the room like glasses. The only glasses were 2 coffee mugs.
Stayed 2 nights in Sep 2023
Response from Front Office Manager on 18 Nov 2023
Thank you for taking the time to review your stay at Hotel Kilkenny. We are disappointed that we didn’t meet your expectations. Please be assured that your feedback is taken on board and will be addressed within our teams. We hope to welcome you back in the future.

8/10 Good

Joel

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Front Office Manager on 30 Sept 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully, we have the pleasure to welcome you back in the future.

6/10 Okay

Sally

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fine, but it is not central…, it’s a good 15/20 mins walk from the town centre. It’s clean and comfortable and the pool and gym are a bonus. Only the pub area was open for dining and the food was reasonable but the breakfast was not quite so good.
Stayed 2 nights in Sep 2023
Response from Front Office Manager on 30 Sept 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully, we have the pleasure to welcome you back in the future.

8/10 Good

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for walking around town. Very nice room, clean & comfortable.
Stayed 1 night in Sep 2023
Response from Front Office Manager on 21 Sept 2023
Thank you for taking the time to review your stay at Hotel Kilkenny. We are disappointed that we didn’t meet your expectations. Please be assured that your feedback is taken on board and will be addressed within our teams. We hope to welcome you back in the future.

2/10 Terrible

Herbert

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointment in Kilkenny
We arrived on a Friday night in September for a 1 night stay. We should have known it was was going to be a bad night when they they never texted us to tell us our room was ready. There happened to be a wedding reception (more than one) in progress when we arrived. We were tired so we ate at the hotel. Big mistake. The worst food we had in Ireland, hands down. Regardless, we just wanted a good night sleep and continue our vacation to our next destination. Just as we were going to sleep, at 11pm we could hear from our room loud music, literally pounding in our room. I called the desk and they told me that the music would end at 12:00. When 12:39 came and the loud music continued, my wife went to the desk to complain. She requested that we get moved to another room in another part of the hotel. We ended up moving to a room at 12:30pm where the noise was inaudible. We finally managed to get some sleep. In general, the rooms are outdated, the food was awful and the service was horrible. The toilets in both rooms continue to run water after flushing. It clearly is waste of water. The rooms are outdated, bathrooms, electrical outlets, etc.
Stayed 1 night in Sep 2023
Response from Front Office Manager on 21 Sept 2023
Thank you for taking the time to review your stay at Hotel Kilkenny. We are disappointed that we didn’t meet your expectations. Please be assured that your feedback is taken on board and will be addressed within our teams. We hope to welcome you back in the future.

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the propriety is a mile within walking distance of pubs and attractions. Check in was later in afternoon and was told we would receive upgrades, only to discover the spacious rooms were on ground floor.
Stayed 1 night in Sep 2023
Response from Front Office Manager on 21 Sept 2023
Thank you for taking the time to review your stay at Hotel Kilkenny. We are disappointed that we didn’t meet your expectations. Please be assured that your feedback is taken on board and will be addressed within our teams. We hope to welcome you back in the future.

10/10 Excellent

Pam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very convenient. We were able to easily walk downtown. The staff was very helpful in showing us how to get around on a map. The room was comfortable, clean, and quiet,
Stayed 1 night in Aug 2023
Response from Front Office Manager on 2 Sept 2023
Thank you for taking the time to review your stay at Hotel Kilkenny. We are disappointed that we didn’t meet your expectations. Please be assured that your feedback is taken on board and will be addressed within our teams. We hope to welcome you back in the future.

8/10 Good

Lloyd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very convenient to get around
Stayed 2 nights in Aug 2023
Response from Front Office Manager on 28 Aug 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully, we have the pleasure to welcome you back in the future.

10/10 Excellent

Conor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel.
Hotel was fabulous. Couldnt fault it. Spotless clean. Friendly staff. Pool was great with a smaller section for kids. Will definitely be returning.
Stayed 2 nights in Aug 2023
Response from Front Office Manager on 25 Aug 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully, we have the pleasure to welcome you back in the future.

10/10 Excellent

S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful midweek break
I could not fault this lovely hotel. Staff at reception were lovely, as were staff at restaurant, gym and bar. Our room was lovely, comfortable and clean. Our only disappointment was that we were unable to use the gardens. They are closed to guests and only used for private functions. This meant that the only outdoor space was the bar / patio area which was used by smokers. As non smokers, with an asthmatic child, this was a no go for us. Ultimately though, our overall experience was wonderful and i would definitely recommend the Hotel Kilkenny to family and friends. A return visit is definitely on the cards.
Stayed 3 nights in Aug 2023
Response from Front Office Manager on 12 Aug 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully, we have the pleasure to welcome you back in the future.

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Front Office Manager on 12 Aug 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully, we have the pleasure to welcome you back in the future.

6/10 Okay

Heather

Travelled with partner
Liked: Amenities
We were looking forward to a hotel w/full service and a more elevated experience than the boutique hotels we previously stayed at. Unfortunately, we were disappointed in the appearance of the actual room. The outside of the building gives a beautiful impression. The inside needs serious updating as it looks like 1980 something. Our bed was comfortable but it he bathroom needed attention. The sink was slow draining and one of the lightbulbs above the sink flickered on snd off. We addressed this with the desk and they told us it would be fixed while we were out. It was not. If the price point wasn’t as high I would not expect as much. Not impressed
Stayed 1 night in Aug 2023
Response from Front Office Manager on 12 Aug 2023
Thank you for taking the time to review your stay at Hotel Kilkenny. We are disappointed that we didn’t meet your expectations. Please be assured that your feedback is taken on board and will be addressed within our teams.

4/10 Poor

Randal

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very big hotel- need transport to town - hotel was crowded with loud wedding parties- would have been tolerable for about half the price
Stayed 1 night in Aug 2023
Response from Front Office Manager on 12 Aug 2023
Thank you for taking the time to review your stay at Hotel Kilkenny. We are disappointed that we didn’t meet your expectations. Please be assured that your feedback is taken on board and will be addressed within our teams.

10/10 Excellent

Louise

Stayed 2 nights in Aug 2023
Response from Front Office Manager on 12 Aug 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully, we have the pleasure to welcome you back in the future.

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mid week stay.
Stayed 3 nights in Aug 2023
Response from Front Office Manager on 12 Aug 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully, we have the pleasure to welcome you back in the future.

8/10 Good

Lafcadio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel - Great Gym and Pool
Overall a nice hotel. Local eating options are limited. The pool with gym/spa/sauna are top-notch and were the highlight for us.
Stayed 1 night in Jul 2023
Response from Front Office Manager on 3 Aug 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully, we have the pleasure to welcome you back in the future.

10/10 Excellent

Fintan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Front Office on 30 Jul 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully, we have the pleasure to welcome you back in the future.

8/10 Good

Graham

Liked: Staff & service, property conditions & facilities, room comfort
Good but not great.
The room was very nice and clean. Some of the common areas were overlooked when cleaning was taken place. We were there 3 days and crisps were on the floor outside the lifts all three days. The breakfast was not that impressive. We had better in other hotels that same week. The room was nice the bar food was good to. I'd give it a 7/10
Stayed 2 nights in Jul 2023
Response from Front Office Manager on 30 Jul 2023
Thank you for taking the time to review your stay at Hotel Kilkenny. We are disappointed that we didn’t meet your expectations. Please be assured that your feedback is taken on board and will be addressed within our teams. We hope to welcome you back in the future.

4/10 Poor

Vaughn

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Front Office on 30 Jul 2023
Thank you for taking the time to review your stay at Hotel Kilkenny. We are disappointed that we didn’t meet your expectations. Please be assured that your feedback is taken on board and will be addressed within our teams. We hope to welcome you back in the future.

10/10 Excellent

Ellen

Stayed 1 night in Jul 2023
Response from Front Office on 11 Jul 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully we have the pleasure to welcome you back in the future.

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking and within easy reach of Kilkenny centre. Dining room good. Our major problem was banging at night which I suspect originates from slammed doors. It seens to me that there is a design fault with the closing of doors which are pulled shut but with no dampening of sound and sounds reverberate through the building.
Stayed 1 night in Jun 2023
Response from Front Office on 5 Jul 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully we have the pleasure to welcome you back in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Front Office on 5 Jul 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully, we have the pleasure to welcome you back in the future.

10/10 Excellent

Karen

Stayed 1 night in Jun 2023
Response from Front Office on 5 Jul 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully, we have the pleasure to welcome you back in the future.

6/10 Okay

Donough

Liked: Cleanliness
Disliked: Staff & service
The receptionist could well benefit from a management course at Irish Times on welcoming people. Room 231 was excellent. I believe that the term "Quiet enjoyment" comes into parlance about the comfort of guests. Having a drill being operated on the outside of the wall behind me at 08.45 h was disturbing and unnecessary at breakfast-time. I told 'Reception' in the morning that the lavatory seat was loose. I told one of the gardening ladies that two of the young trees growing in the border opposite our bedroom window need taking out in order to let the best of the young trees mature into a decent tree. The speed with which our choice of food was delivered was OUTSTANDING and the restaurant staff cheerful. The Carbonara with spicy chicken was excellent. We paid over the odds for the external disturbance in the morning.
Stayed 1 night in Jun 2023
Response from Front Office on 5 Jul 2023
Thank you for taking the time to review your stay at Hotel Kilkenny. We are disappointed that we didn’t meet your expectations. Please be assured that your feedback is taken on board and will be addressed within our teams.

6/10 Okay

HINDA

Travelled with family
Disliked: Property conditions & facilities
The only good thing about our stay was the space in the room. The gentleman who checked us in wasnt very friendly. It was disappointing because we were exhausted (we are hiking throughout Ireland) After a long day, it's always nice to get a smile and feel welcome but we didnt really feel that way. He also didn't inform us the pool area was already closed so we went in but then the person cleaning was surprised to see us there. The room is old, there was black mildew/mold in the ceiling. After staying in so many hotels in Ireland, this was our least favorite and least welcoming.
Response from Front Office on 5 Jul 2023
Thank you for taking the time to review your stay at Hotel Kilkenny. We are disappointed that we didn’t meet your expectations. Please be assured that your feedback is taken on board and will be addressed within our teams.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, especially after a horrible experience at a dingy little B&B in Mullinavat! Thanks for the last minute booking and excellent staff.
Stayed 1 night in Jun 2023
Response from Front Office on 5 Jul 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully we have the pleasure to welcome you back in the future.

10/10 Excellent

Madonna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Response from Front Office on 5 Jul 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully we have the pleasure to welcome you back in the future.

10/10 Excellent

Stacie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Contemporary rooms. Kind bar staff.
Stayed 1 night in May 2023
Response from Front Office Manager on 17 May 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully we have the pleasure to welcome you back in the future.

8/10 Good

kathleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Front Office Manager on 11 May 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully, we have the pleasure to welcome you back in the future.

8/10 Good

Bernadette

Stayed 1 night in Apr 2023
Response from Front Office Manager on 22 Apr 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully, we have the pleasure to welcome you back in the future.

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Front Office Manager on 15 Apr 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully we have the pleasure to welcome you back in the future.

8/10 Good

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Front Office Manager on 8 Apr 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully we have the pleasure to welcome you back in the future.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Wedding stay
Hotel stay was for family wedding and was excellent could not find fault with anything highly recommended
Stayed 3 nights in Mar 2023
Response from Front Office Manager on 1 Apr 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully we have the pleasure to welcome you back in the future.

10/10 Excellent

Wendy, Atlanta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, helpful staff. Hotel is a decent walk from touristy areas so it takes a minute to get to restaurants/ bars/ sites, but still convenient enough.
Response from Front Office Manager on 21 Mar 2023
Thank you for taking the time to review Hotel Kilkenny. We are delighted, that you enjoyed your stay and hopefully we have the pleasure to welcome you back in the future.