Interior entrance

Reviews of Premier Hotel Rus

3 out of 5
Premier Hotel Rus
4, Hospital'na str, Kyiv

Reviews

8.0

Very good

Rating 10 - Excellent. 303 out of 1000 reviews" "
Rating 8 - Good. 489 out of 1000 reviews" "
Rating 6 - Okay. 125 out of 1000 reviews" "
Rating 4 - Poor. 49 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Nana

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to add or subtract
Stayed 11 nights in Aug 2023

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good safe place to stay.
Stayed 3 nights in Apr 2023
Response from Premier Hotel Rus on 8 May 2023
Dear Timothy,I am really happy to hear you had a lovely guest experience and enjoyed your stay in Premier Hotel Rus and our property. Thank you for your kind words and we look forward to hosting you again in the very near future!Best regards,Olena SenkoDeputy Front Office Manager

8/10 Good

Matthew

Liked: Cleanliness, staff & service
Conveniently located. Somewhat restricted in facilities due to the situation in Kyiv. The staff were very charming and helpful.
Stayed 1 night in May 2022
Response from Premier Hotel Rus on 18 May 2022
Dear Matthew, Thank you very much for choosing Premier Hotels and Resorts for your stay in Ukraine. We are looking forward to meeting you again at Premier Hotel Rus. Kind regards, Olena Senko Deputy Front Office Manager Loyalty Program Manager Premier Hotel Rus

4/10 Poor

yosef, Kiryat Malachi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2021

6/10 Okay

Vikram

Liked: Cleanliness
Disliked: Amenities
Well the property was so old that,they have the old electric plug in point.so I cudnt charge my iPhone, Ipad..so When I asked at the front desk they told me that they are going to charge my phone in the reception:/front desk area only..so each night I used to drop off my phone at the reception /front desk and pick it up in the morning time..then i cudnt charge my electric shaver as they didn’t have an adapter for that.. other than that the hotel is at the central location.. you can walk to the malls and restaurants…
Stayed 7 nights in Dec 2021

4/10 Poor

Tetyana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The quality is very bad comparing to some years ago. It smelled in room, fridge didn't work etc. I was very disappointed
Stayed 3 nights in Nov 2021
Response from Premier Hotel Rus on 10 Jan 2022
Dear Guest, Тhank You for taking the time to leave a review about Premier Hotel Rus! We are really disappointed that You did not inform the reception about it and we did not have the possibility to offer You another room to make your stay more comfortable. Please next time please just inform the reception about all inconveniences! Thank You for Your rating and we hope that we`ll have the pleasure of welcoming You back again soon! Kind regards, Olena Senko Deputy Front Office Manager Loyalty Program Manager Premier Hotel Rus 4, Hospitalna street, 01601 Kyiv, Ukraine

8/10 Good

Marina, Mississauga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

10/10 Excellent

Olena

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Premier Hotel Rus on 3 Dec 2021
Добрий день! Дякуємо Вам за відгук! Будемо раді бачити Вас в числі наших постійних гостей. З повагою, Олена Сенько Заступник начальника служби прийому та розміщення, Менеджер програми лояльності Premier Hotel Rus

8/10 Good

Andrey

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pictures are not actual. Super professional staff. Hotel has a great location.
Stayed 3 nights in Oct 2021
Response from Premier Hotel Rus on 3 Dec 2021
Dear Andrey, Thank you for taking the time to review our Premier Hotel Rus. We look forward to welcoming you back soon! Kind regards, Olena Senko Deputy Front Office Manager

8/10 Good

Johann

Liked: Staff & service
Everything was okay!
Stayed 1 night in Oct 2021
Response from Premier Hotel Rus on 3 Dec 2021
Dear Johann, Thank you for taking the time to review our Premier Hotel Rus. We look forward to welcoming you back soon! Kind regards, Olena Senko Deputy Front Office Manager

10/10 Excellent

John, Cleveland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything!
Stayed 8 nights in Sep 2021
Response from Premier Hotel Rus on 3 Dec 2021
Dear John, Thank you for taking the time to review our Premier Hotel Rus. We are glad to hear that we could meet your expectation and make your stay satisfied. We look forward to welcoming you back soon! Kind regards, Olena Senko Deputy Front Office Manager

10/10 Excellent

David Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the in town location & very close to the mall.
Stayed 1 night in Sep 2021

10/10 Excellent

ammar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is good Great location
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that is was very close to the square! I wished it would have a gym.
Stayed 9 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel!
Stayed 4 nights in Jul 2021

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
The remodel rooms are nice, however they have a few remodeled rooms and the rest are with very old outdated furniture. The staff is helpful but they are limited on what they can do about the room condition. I have reservations for a suite, but I have to stay in a regular small room that is clean rather than the suite I reserved which is not available.
Stayed 9 nights in Jul 2021

10/10 Excellent

Abdalelh

Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
It’s ok
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located in city center up the street from Gulliver shopping center. I've stayed at this hotel many times over the years and it has been consistent. The check in is always quick, even when there is a line of people waiting to check in or out. The staff is always helpful. They have a decent lobby bar/restaurant and another on the 2nd floor with reasonable prices. Though prices are higher than local establishments, it's still a good value. They have many elevators to take one to the higher floors, and the wait is never too long. They have a souvenir shop, ATM's, and currency exchange in the lobby for convenience. The rooms are as they appear online, nothing fancy, but everything works and well maintained. Hotel room prices a good value for what you get.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The remodel rooms are nice, however they have a few remodeled rooms and the rest are with very old outdated furniture. The staff is helpful but they are limited on what they can do about the room condition. I have reservations for a suite, but I have to stay in a regular small room that is clean rather than the suite I reserved which is not available.
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
всё ужасно, начиная от девушки на ресепшене с недовольным лицом и не желанием говорить, заканчивая ужасным номером, без шампуня, геля для душа, тапочек.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
As always all great
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Polite staff and very clean hotel.
Stayed 2 nights in Jul 2021

8/10 Good

Chris

Liked: Staff & service, room comfort
Good for what we needed it for
This hotel needs updating throughout, however we still had a comfy nights sleep.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Love staying here. Always my favorite hotel in all of Europe
Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel maintenance very low
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, get the business suite
Stayed 3 nights in Jun 2021
Response from Premier Hotel Rus on 30 Jun 2021
Dear Guest, First of all, we would like to thank you for your review. We are looking forward to meeting you again in Premier Hotel Rus. Kind regards, Olena Senko Deputy Front Office Manager Loyalty Program Manager Premier Hotel Rus 4, Hospitalna street, 01601 Kyiv, Ukraine

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Very Good mid-range hotel for Kyiv.
I have stayed Hotel Rus many times over the years I consider it my home away from home. The staff are very friendly and helpful. The hotel is located in a very good part of Kyiv for those wanting to walk to various sights.
Stayed 1 night in Jun 2021
Response from Premier Hotel Rus on 30 Jun 2021
Dear James, First of all, we would like to thank you for your review. We are looking forward to meeting you again in Premier Hotel Rus. Kind regards, Olena Senko Deputy Front Office Manager Loyalty Program Manager Premier Hotel Rus 4, Hospitalna street, 01601 Kyiv, Ukraine

6/10 Okay

Izabella

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old hotel, no charm.
The room was really old with a stale smell. It’s Soviet times never ended in this hotel. Old carpets and furniture. Won’t stay again.
Stayed 2 nights in Jun 2021
Response from Premier Hotel Rus on 30 Jun 2021
Dear Izabella, We would like to thank you for the review. We value your opinion; it helps us to continually improve our service. We make every effort to update the equipment of the hotel and in the future, we plan to update all rooms. To make you feel more comfortable next time we can offer you a Premier room or Premier Suite room, which after renovation and have additional facilities. It would be a pleasure to personally assist you in choosing a room suitable for your needs. I hope to see you again. Have a vivid day! Kind regards, Olena Senko Deputy Front Office Manager Loyalty Program Manager Premier Hotel Rus 4, Hospitalna street, 01601 Kyiv, Ukraine

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Nice atmosphere
Stayed 3 nights in Jun 2021
Response from Premier Hotel Rus on 30 Jun 2021
Dear Guest, First of all, we would like to thank you for your review. We are looking forward to meeting you again in Premier Hotel Rus. Kind regards, Olena Senko Deputy Front Office Manager Loyalty Program Manager Premier Hotel Rus 4, Hospitalna street, 01601 Kyiv, Ukraine o.senko@hotelrus.phnr.com |www.hotelrus.phnr.com

6/10 Okay

Jim

Liked: Staff & service
rooms were very small and dated. service was vry good.
Stayed 3 nights in Jun 2021
Response from Premier Hotel Rus on 30 Jun 2021
Dear Jim, Thank you for your review. Also, You can book a Suite room. Kindly be informed, that Suite is a spacious, two-room suite decorated in classic style. There is a large table for 6 people, sofas and armchairs in the living room. The large bathroom links to the bedroom. It would be a pleasure to assist you with choosing a room suitable for Your needs. Hope to meet you soon at Premier Hotel Rus. Kind regards, Olena Senko Deputy Front Office Manager Loyalty Program Manager Premier Hotel Rus 4, Hospitalna street, 01601 Kyiv, Ukraine

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Premier Hotel Rus on 30 Jun 2021
Dear Guest, First of all, we would like to thank you for your review. We are looking forward to meeting you again in Premier Hotel Rus. Kind regards, Olena Senko Deputy Front Office Manager Loyalty Program Manager Premier Hotel Rus 4, Hospitalna street, 01601 Kyiv, Ukraine o.senko@hotelrus.phnr.com |www.hotelrus.phnr.com

8/10 Good

Chantalle

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in May 2021
Response from Premier Hotel Rus on 30 Jun 2021
Dear Chantalle, First of all, we would like to thank you for your review. We are looking forward to meeting you again in Premier Hotel Rus. Kind regards, Olena Senko Deputy Front Office Manager Loyalty Program Manager Premier Hotel Rus 4, Hospitalna street, 01601 Kyiv, Ukraine o.senko@hotelrus.phnr.com |www.hotelrus.phnr.com

8/10 Good

Betty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just don’t order breakfast and you’ll be fine
Everything was great except the English breakfast in the room (not included) which was ludicrously expensive for a bit of bread with two eggs cooked in the wrong way (I asked for scrambled they had done fried). I had McMuffins delivered the next day! The piano in the main bar is in a terrible condition but the one outside the restaurant is playable
Stayed 2 nights in May 2021
Response from Premier Hotel Rus on 30 Jun 2021
Dear Betty, First of all, we would like to thank you for your review. We are looking forward to meeting you again in Premier Hotel Rus. Kind regards, Olena Senko Deputy Front Office Manager Loyalty Program Manager

10/10 Excellent

Kateryna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location
Favorite hotel on the planet
Stayed 2 nights in Apr 2021
Response from Premier Hotel Rus on 6 May 2021
Dear Kateryna, Thank you for your interest in our hotel and for rating us. We look forward to welcoming you back soon! Kind regards, Olena Senko Deputy Front Office Manager Loyalty Program Manager Premier Hotel Rus 4, Hospitalna street, 01601 Kyiv, Ukraine

6/10 Okay

Neset

Stayed 1 night in Mar 2021
Response from Premier Hotel Rus on 6 May 2021
Dear Neset, Thank you for your interest in our hotel and for rating us. You have put a rather low rating. If it does not complicate you, please describe in more detail what exactly did not meet your expectations. I will be very grateful for the feedback. Kind regards, Olena Senko Deputy Front Office Manager Loyalty Program Manager Premier Hotel Rus 4, Hospitalna street, 01601 Kyiv, Ukraine

8/10 Good

Verified traveller

Stayed 6 nights in Mar 2021
Response from Deputy Front Office Manager on 6 May 2021
Dear Guest, Thank you for your interest in our hotel and for rating us. We look forward to welcoming you back soon! Kind regards, Olena Senko Deputy Front Office Manager Loyalty Program Manager Premier Hotel Rus 4, Hospitalna street, 01601 Kyiv, Ukraine

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was good. Not sure on GYM status due to Covid.
Stayed 3 nights in Feb 2021
Response from Premier Hotel Rus on 2 Mar 2021
Dear Guest, Thank you for your review. We appreciate your comments and it is vitally important for us to know your impression as all the information and feedback provided helps us to continuously improve our service level. Hope that You will come back and stay with us again soon and if we can assist with any arrangements please don't hesitate to let us know. Kind regards, Olena Senko Deputy Front Office Manager Loyalty Program Manager Premier Hotel Rus 4, Hospitalna street, 01601 Kyiv, Ukraine

10/10 Excellent

Roger&Valentyna, Utah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place and I love staying there and I love the old Soviet style luxury, when I go to Kyiv that’s the only place I stay
Stayed 1 night in Jan 2021
Response from Premier Hotel Rus on 17 Jan 2021
Dear Roger&Valentyna, Thank you for your interest in our hotel and for rating us. We are glad to hear that we could meet your expectations and made your stay satisfied. We look forward to welcoming you back soon! Kind regards, Olena Senko Deputy Front Office Manager Loyalty Program Manager Premier Hotel Rus

2/10 Terrible

MArcoPardave, Odesa Ukraine

Business traveller
Disliked: Amenities
My name is Marco A Pardave my Booking number is : Premier Hotel Rus, Kyiv, Dec 10 - Dec 11 (Itinerary #72010624392959) Premier Hotel Rus, Kyiv, Dec 5 - Dec 10 (Itinerary #72010623594446) I didn't use this reservation: ( left the hotel Dec, 9 to be in Premier Odesa hotel) Was not accepted to modify my reservation and move the three days to the Odesa to the Premier Odesa hotel Tomorrow I will come back to Kyi My request is if can I recover my days until Dec 13 just one day from Dec 12 to Dec 13, waiting for your support
Stayed 5 nights in Dec 2020
Response from Premier Hotel Rus on 15 Dec 2020
Dear Marco Pardave, Thank you for contacting us. Your comment has been sent to the booking department. Kind regards, Olena Senko Deputy Front Office Manager Loyalty Program Manager Premier Hotel Rus

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2020
Response from Premier Hotel Rus on 29 Nov 2020
Dear Guest, I am most grateful for your feedback. We try our best to keep an eye on each detail and provide our guests with everything they might need during the trip. If it does not complicate you, please describe in more detail what exactly did not meet your expectations. I will be very grateful for the feedback. Kind regards, Olena Senko Deputy Front Office Manager Loyalty Program Manager Premier Hotel Rus

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and comfortable Hotel. Food is good. Nice location. Staff are very friendly and professional. Hotel needs a gym.
Stayed 1 night in Oct 2020
Response from Deputy Front Office Manager on 18 Nov 2020
Dear Guest, Allow me to thank you for choosing Premier Hotel Rus and for remaining our regular guest. It is especially attractive for us to hear that for all the time you stayed with us, we have never disappointed you. Every day we try to do everything to ensure that our guests are comfortable, warm, and comfortable in our hotel. We look forward to seeing you again! Kind regards, Olena Senko Deputy Front Office Manager Loyalty Program Manager Premier Hotel Rus

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent just the room was a little bit small.
Stayed 7 nights in Oct 2020
Response from Premier Hotel Rus on 12 Nov 2020
Dear Brian, Thank You for taking the time to leave a review of Your stay at Premier Hotel Rus! We are glad to hear that we could meet your expectations and made your stay satisfied. Kindly be informed that you have the opportunity to choose from a standard room category to spacious apartments. Rooms vary in size, design, and equipment. It would be a pleasure to personally assist you in choosing a room suitable for your needs. I hope to see you again. Kind regards, Olena Senko Deputy Front Office Manager Loyalty Program Manager Premier Hotel Rus 4, Hospitalna street, 01601 Kyiv, Ukraine

4/10 Poor

Matt, Los Angeles, CA

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The hotel staff is very rude. They argue with the guests all the time. They need a serious hospitality training. I will not come back again for sure.
Stayed 3 nights in Oct 2020
Response from Premier Hotel Rus on 4 Nov 2020
Dear Matt, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. Would You be so kind as to write more detailed what was the reason for such impressions about the staff? Was there a particular situation? We are always opened to communication with our guests. It would be a pleasure to personally contact You to fix our mistakes. Kind regards, Olena Senko Deputy Front Office Manager

10/10 Excellent

RANA ABDUL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my stay here
Great place to stay in city centre with excellent location , loved it
Stayed 3 nights in Oct 2020
Response from Premier Hotel Rus on 25 Oct 2020
Dear Rana Abdul, We are happy to know your stay was excellent. We indeed appreciate you spared the time to rate us. It is our aim to provide high-quality service to meet Guests’ expectations. Looking forward to your next visit. Kind regards, Olena Senko Deputy Front Office Manager Loyalty Program Manager Premier Hotel Rus

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Rus
Stayed 1 night in Aug 2020
Response from Premier Hotel Rus on 26 Aug 2020
Dear Guest, Thank you for taking the time to review our Premier Hotel Rus. We are glad to hear that we could meet your expectation and made your stay satisfied. We look forward to welcoming you back soon! Kind regards, Olena Senko Deputy Front Office Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Just it's close to the tourist area poor service not good bed
Stayed 1 night in Aug 2020
Response from Premier Hotel Rus on 26 Aug 2020
Dear Guest, Thank You for taking the time to leave the rating about Premier Hotel Rus! I am very sorry to read about Your disappointing experience. Would You be so kind as to write more detailed what was the reason for such comments about the quality of service? Was there a particular situation? We look forward to Your reply, to fix our mistakes. Kind regards, Olena Senko Deputy Front Office Manager

10/10 Excellent

Valentyna, Price Utah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I absolutely love and adore this Hotel and the old Soviet style luxury. Very nice and clean
Stayed 1 night in Jul 2020
Response from Premier Hotel Rus on 4 Aug 2020
Dear Valentyna, Thank you for choosing Premier Hotel Rus and sharing your review with us. We are looking forward to meeting you again in Premier Hotel Rus. Kind regards, Olena Senko Deputy Front Office Manager Loyalty Program Manager Premier Hotel Rus