I booked in for two nights but after the first, I had to get back to Kiev.
The staff spent some time booking a ticket on the next fast train back to Kiev. The service was unbeatable. I could not have asked for more. They even took me to the station in the hotel car.
First time to Kharkov and I did not know what to expect. I have been to many countries and many hotels. The Kharkov Palace Hotel is at the top, easily. I ate at three of the restaurants in the hotel. The food was excellent. The rooms are very clean with shower and tub separate in a large bathroom. The bedroom is large and comfortable. Hotel staff provides water, coffee, and tea every day. The facilities are also amazing with a full gym and pool on the 11th floor. Every member of the hotel staff had excellent manners and bearing. The location of the hotel is ideal as it is in the center of the city near Gorky Park and other popular places. In summary, I would highly recommend this hotel. It is not only the best hotel that I stayed at in Ukraine, but within the top 1 or 2 hotels that I have stayed at worldwide. Kharkov Palace Hotel has everything, and it is one of those hotels where you can stay for 2-3 days and completely relax and recharge and never leave the hotel property.
Stayed in the hotel for almost a week- food and service by the hotel staff was excellent. Best hotel that I've stayed at in the country. Premium service for a good price. Will definitely stay there again if given the opportunity.
Nicolas from USA
The Hotel Aurora is the perfect 3-star business hotel in Kharkiv , Ukraine. This recently renovated accommodation lies …More
Nice room, excellent restaurant, extremely reasonable price and helpful staff. Only negative is that it's a ways from city center and nothing else around in terms of restaurants but just a block from the metro and I didn't feel the need to go elsewhere.
My room was clean and very comfortable, excellent bathroom with a "rainforest" shower. Heating was good plus the window opened for ventilation and temperature control (not necessary as it snowed on 2 days of my short visit). The room was cleaned daily to a good standard. All the staff spoke some English and were extremely pleasant, friendly and helpful. They went out of their way for example by lending me a swipe card for the metro and by providing a packed breakfast for my early start on my departure day.
The hotel is within easy walking distance of all the main attractions in the city. Breakfast in the restaurant was good, though the choice was limited and was not the traditional English breakfast - but for me, part of the joy of travelling is eating as the locals do. I ate in the restaurant on a couple of evenings too and dinner was good and good value.
It is not a business hotel - no desk in the room or gym etc but was exceptionally pleasant to stay at for a short city break. If I visit Khharkiv again I will be happy to stay here again.
"Comfortable, stylish - for "interesting weekends""
Very stylish and comfortable. Just needs a little more thought about layout.
All reception staff spoke good English and were very welcoming, pleasant and helpful.
Unfortunately they were renovating the restaurant/bar. I was told on Thursday that it "should be completed by Saturday". When I departed on Tuesday - (as far as I know) it was still not complete. This was sad - because I would have liked to have seen it. I think the renovating was performed by mice wearing soft shoes because I rarely heard any sounds - which I was very grateful for.
However, the kitchen was open and food could be delivered to the room. Very good, fresh, tasty - I highly recommend.
My room had no bedside table or power points near the head of the bed. Neither was there any table or chairs. So, if I had invited a guest to dine with me in my room - we would have had to crouch on the bed or share a stool facing a wall.
Deep, comfortable bath - wonderful. Door to mini bar opened with difficulty because it was located too close to the thick carpet.
This hotel is above a 24 hour supermarket. One can gain access to the supermarket from within the hotel - which is very convenient. The supermarket is above average and has a good deli counter and lots of nice "treats". Metro station, money changer and banks are all within 5-6 minutes walk.
I used the hotel airport transfer service.... only 20 minutes drive - without rushing.
I will stay there again because I truly believe they will continue to improve.
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