Exterior

Reviews of Butler Arms Hotel

4 out of 5
Butler Arms Hotel
New Line Road, Waterville, Kerry

Reviews

8.8

Excellent

Rating 10 - Excellent. 46 out of 90 reviews" "
Rating 8 - Good. 36 out of 90 reviews" "
Rating 6 - Okay. 6 out of 90 reviews" "
Rating 4 - Poor. 2 out of 90 reviews" "
Rating 2 - Terrible. 0 out of 90 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff and Great Location
Staff is super friendly and the hotel is a lot bigger than I thought it would be. Rooms were a little older, but very clean. Location is perfect for dining (on-site is great as well), walking the boardwalk and only two minutes from the golf course. Would stay here again.
Stayed 1 night in Oct 2023
Response from Michael Lally, General Manager on 17 Nov 2023
Thanks very much Steve for the positive feedback! Greatly appreciated!!

10/10 Excellent

Elmer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous room (lots of space) with a fantastic view of Ballinskellings Bay. Lots of luxury touches in the room. Our dinner (and breakfast) were excellent. NO question this is an outstanding lodging.
Stayed 1 night in Sep 2023
Response from Michael Lally, General Manager on 29 Sept 2023
Thanks very much Elmer for your kind words, I'm delighted you enjoyed your stay with us! We look forward to hopefully welcoming you back to the Butler Arms Hotel at some stage in the future.

6/10 Okay

stephanie

Travelled with partner
Liked: Staff & service, amenities
Beef stew from the lobster amazing. Darrynane national park/beach beautiful
Response from Michael Lally, General Manager on 25 Sept 2023
Hi Stephanie,Yes Derrynane is an amazing spot! We hope you come back to stay with us again.

8/10 Good

Dick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant overnight stay
We had a spacious and comfortable room with a sea view. All the staff who we came in contact with were friendly and efficient. The breakfast is very good with lots of choice including kippers which is always a bonus. If you have lunch here be warned that the portions are enormous. My toasted special sandwich would easily have been enough for two.
Stayed 1 night in Sep 2023
Response from Michael Lally, General Manager on 11 Sept 2023
Dear Dick,Thank you for taking the time to review our hotel following your recent stay with us. I am delighted you enjoyed your stay with us and found the team friendly and efficient. The toasted specials are a fine size, better too big than too small! I look forward to hopefully welcoming you back at some stage in the future.Kind regards,Michael Lally,General Manager

10/10 Excellent

Roberta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful layout.. quaint rooms.. great staff!!
Stayed 1 night in Aug 2023
Response from Michael Lally, General Manager on 11 Sept 2023
Dear Roberta,Thank you for taking the time to review our hotel following your recent stay with us. I am delighted you enjoyed your stay with us! I look forward to hopefully welcoming you back at some stage in the future.Kind regards,Michael Lally,General Manager

10/10 Excellent

William Morgan Fussell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great view of the Ocean, Molly at check in was very helpful.
Stayed 1 night in Jul 2023
Response from Michael Lally, General Manager on 8 Aug 2023
Thank you very much for your positive feedback William. Delighted you enjoyed your stay with us!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
The staff was very friendly and helpful. I ate all means at the hotel, but it could have been better.
Stayed 3 nights in Jun 2023
Response from Michael Lally, General Manager on 20 Jun 2023
Thanks very much for your kind feedback. I am delighted you enjoyed your stay with us.Kind regards,Michael LallyGeneral Manager

8/10 Good

Haydee

Travelled with group
Liked: Cleanliness, staff & service
Little hot
The only concern is that the hotel is dated, with NO air conditioning is really apparent that having fans would be needed. The meals were first class and delicious, the service was excellent and the view is spectacular!
Stayed 1 night in Jun 2023
Response from Michael Lally, General Manager on 8 Jun 2023
Dear Haydee, Thank you for your feedback. I am delighted you found your meals to be first class and delicious and the service excellent. I look forward to hopefully welcoming you back at some stage in the future.Kind regards,MichaelGeneral Manager

8/10 Good

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beaufitul hotel. Very clean.
Stayed 1 night in Apr 2023
Response from Michael Lally, General Manager on 6 May 2023
Thanks very much Bradley for the positive feedback. Kind regards,Michael Lally, General Manager

6/10 Okay

Sekar

Travelled with family
Liked: Cleanliness
The location is great. Ok Brekfast.
Stayed 1 night in Apr 2023
Response from Michael Lally, General Manager on 17 Apr 2023
Thanks Sekar for the review. Delighted you enjoyed our location

8/10 Good

Michael, Midleton Co. Cork

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Excellent social distancing in dining room and bar. Rooms could have had bottled water and a better tv channel option.
Stayed 1 night in Oct 2020

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our new favourite spot!
We came down to Waterville for two nights as my fiancé was competing in the Hardman triathlon - we weren’t looking for anything more than convenience, so the Butler Arms seemed perfect location-wise for us. We really didn’t expect it to be as lovely as it was. We arrived and were greeted at reception by a really lovely lady, who quickly checked us in, and surprised us by telling us they were overbooked on the room type we had booked, so they had upgraded us! We got to our room, and it was honestly gorgeous, we had a floor to ceiling bay window overlooking the sea - it was the most beautiful view. We also had a couch and chairs to sit and look out from. We ate in the restaurant the first night, the service and good was delicious, with our table overlooking the sea - beautiful. Breakfast both mornings was lovely, and again the service great. We really, really loved it there and would recommend to anyone - we will 100% be back! It made our Waterville trip for us!
Stayed 2 nights in Jul 2020
Response from Paula on 5 Aug 2020
Thank you for your lovely review, we really appreciate your comments about our service and staff We look forward to welcoming you back to the Butler Arms Hotel Kind Regards Paula Huggard Owner

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful sea food served by a great staff.
Stayed 2 nights in Sep 2019

10/10 Excellent

Greg

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Brian, Huntington NY

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
reat hotel in a beautiful setting. This family-owned and operated hotel gave you the personal touch. The dinner was outstanding! Overall, an excellent stop and will definitely go back if we are in the area.
Stayed 1 night in Aug 2019

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from BAH on 29 Aug 2019
Thank you we appreciate your feedback The Butler Arms Hotel

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location with good onsite parking. Property could use some renovation. Some room infrastructure didn’t function.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Room was very warm. My Discover card was not accepted for payment. Otherwise, it was a pleasant stay.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very charming hotel with lovely staff in a beautiful location.
Stayed 1 night in Jul 2019

8/10 Good

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and location. Good view of town and ocean with several restaurants and bars nearby. We did not eat dinner here but breakfast was very good. Waterville Golf Course 2 miles away. Would stay again.
Stayed 3 nights in Apr 2019

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were just there for an overnight between Kenmare and Dingle, after doing some local sightseeing. Beautiful ocean views, great breakfast, restaurants and bar in the hotel. Great spot! We easily went on to Portmagee for the Skellig Michael trip the next day, 20 minutes drive.
Stayed 1 night in Jun 2019

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and location!
We stayed 2 nights in this gorgeous historic hotel. Very spacious, comfortable room, lovely sitting areas, great dining choices. Excellent breakfast with ocean view!
Stayed 1 night in May 2019

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Old hotel but rooms are very modern and comfortable to stay in. Restaurant had great food that wasn’t to pricey and the bar had plenty of atmosphere with locals and visiting golfers.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Beautiful hotel in a gorgeous location. The staff is very friendly in fact the Irish in general are the friendliest people I’ve encountered.
Stayed 1 night in May 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a stopover
We enjoyed our stay at the Butler Arms. Rooms were excellent. Good food with great service. Would definitely stay again
Stayed 2 nights in Apr 2019

10/10 Excellent

luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay by the sea.......even with a storm.....
Very nice stay. The scenery is spectacular..........Very nice stay.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
All excellent, staff, location, room, food . " The Great Escape"
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Donal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the Butler Arms
Really welcoming. Bright, looks like recently upgraded. Highly recommend.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2018

8/10 Good

robert

Pleased with stay
Very friendly staff, comfortable room, and close to the sites of Waterville
Stayed 3 nights in Sep 2018

10/10 Excellent

sarah c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel in quiet location.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, lovely clean rooms, good food and very friendly staff!
Stayed 1 night in Sep 2018

8/10 Good

Clem, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Great location - close to everything
Great staff made us feel very welcome Restaurant and Bar worked well had a nice rook over looking the ocean Very Good value
Stayed 3 nights in Aug 2018

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy Hotel
Beautiful classy hotel. Lovely dinner, rooms were very nice, clean and comfortable. Staff very friendly and helpful. Ate dinner outside the hotel looking out on the beach. Vegetarian friendly, my friend said the polenta dinner was devine!
Stayed 1 night in Jul 2018
Response from Butler Arms Owner on 7 Aug 2018
Hi Robert, Thank you very much for taking the time to write such a lovely review. Kind regards, Paula Huggard Manager

10/10 Excellent

bubba, poughkeepsie

Liked: Cleanliness, property conditions & facilities, room comfort
On the beach
Nice hotel on the beach. Historic where Charlie Chaplin vacationed
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I chose this hotel based on our travel plans and their good reviews. The hotel exceeded our expectations. The entire hotel staff was friendly and responsive. We were able to observe the two sisters that own the hotel interacting with staff and customers, and it was obvious that the high level of service starts with their personal interactions and attention to the service needs of their customers. A bonus was learning about the long history of the hotel and the interesting customers that have visited over the years.
Stayed 1 night in Jul 2018

10/10 Excellent

DMTraveller, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel we stayed in on the Kerry Ring
This is a very homely, friendly hotel. We received a warm welcome. It is charmingly old fashioned but with modern facilities. We had a lovely large room with a sea view with bathroom with an over bath shower. There was tea and coffee making in the room. WiFi available too. Dinner served in the conservatory was brilliant. A good menu choice. I enjoyed the lamb and my husband enjoyed the scallops. Breakfast was good, lots of choice with hot breakfast cooked to order. Waterville is a quiet place. Very peaceful with a lovely walk along the sea wall.
Stayed 1 night in Jul 2018

10/10 Excellent

Carolyn, Bradenton, FL, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coastal Treasure
Butler Arms is currently owned/operated by two sisters, having been in the family for a 100 years. Our stay was wonderful. The staff was the friendliest I have ever encountered. Food was excellent. The views were beautiful.
Stayed 1 night in May 2018

10/10 Excellent

Jen, Zachary, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We only spent one night there while we were traveling Ireland, but wish we had had more time there. My kids are talking about going back already.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2018

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break
Excellent location. Vet nice hotel and very helpful staff. Going back again.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in great location. Great food and staff.
Stayed 2 nights in May 2018

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the water, ample parking, pubs near by!
Great place if you're traveling Ireland! We stopped in route to Killarney. There was great pubs within walking distance, parking behind the hotel, and the staff walked us up to our room! Highly recommend.
Stayed 1 night in Apr 2018

8/10 Good

LISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Jo, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the rooms have a sea view. The food was good, nothing fancy. Clean comfortable rooms. Good location, half-way round the Ring of Kerry.
Stayed 1 night in Aug 2017

6/10 Okay

Scott

Liked: Staff & service
Ireland adventure
Very old hotel so don't expect a lot. Breakfast is ok, but served old, mushy fruit. Good location to walk a lot of the area. A lot of stairs in hotel to get to rooms and meals, not good if you have difficulty getting around
Stayed 3 nights in Sep 2017